Support Board
Date/Time: Wed, 19 Mar 2025 16:55:17 +0000
historical data via Denali changes when connected to [SC Data-All Service] -vs- [Rithmic]
View Count: 478
| [2022-10-21 14:38:23] |
| User199865 - Posts: 23 |
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I am set-up to use Denali Data, I am verified as a Non-Professional, and I have activated CME Exchange Data with Market Depth However, when I connect to [SC Data All Services] my Data is different to when I connect to [Rithmic], (1) I am on SP11, (2) I have enabled [Common Settings]: "Allow Support for Sierra Chart Data Feeds"="Yes" See the attachments showing how different my data is when I connect to the different Services, the SC Data-All Services attachment is exactly what I want. Please help |
 when connected to Rithmic (for Order Routing Only).png / V - Attached On 2022-10-21 14:33:51 UTC - Size: 99.29 KB - 102 views when connected to SC Data All Services.png / V - Attached On 2022-10-21 14:34:03 UTC - Size: 94.78 KB - 106 views |
| [2022-10-21 16:06:35] |
| Sierra_Chart Engineering - Posts: 18843 |
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Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-21 16:27:19] |
| User199865 - Posts: 23 |
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Yes I done that on Monday, I had support on the phone yesterday and he noticed I had done everything correctly so escalated it all but still waiting for this to be resolved we are now Friday.....
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| [2022-10-21 18:14:56] |
| John - SC Support - Posts: 38800 |
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We are not understanding how you are switching between the data that is used in each chart. Just changing the symbol would not do it. Are these two different charts in different chartbooks? We do see that there is an issue with the chart you list as "Rithmic" in that the dates jump from September to December 29, to October 20. This could be data, but it also could be a study that is causing an issue. In addition to letting us know about the above, we also want you to remove the TPO study from those charts in order to view the underlying data and see how that looks. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-22 06:47:43] |
| User199865 - Posts: 23 |
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Answers to your Questions John: We are not understanding how you are switching between the data that is used in each chart. Just changing the symbol would not do it. Are these two different charts in different chartbooks?[/b] Answer: I am not just changing the symbol. This is the same chart that is left open, and all I am doing is switching the data/trade service setting between SC and Rithmic. This is the same chart in the same chartbbook We do see that there is an issue with the chart you list as "Rithmic" in that the dates jump from September to December 29, to October 20. This could be data, but it also could be a study that is causing an issue. Answer:This cant be the study as it works when I switch the Data trade settings to SC and do not change anything in the study and its the same chart on both attached pics. It is not just this TPO chart, it also happens on all other charts where that study isn't actiavted. I have attached another 3 pics of another chart but 3 different situations when I switch the data over from SC all data to rithmic. When I do a a 60minute chart or daily, on SC all data it works fine as shown in picture. Then when I switch to Rithmic data and 60 min data it looks like the attached. But while staying on the Rithmic data and move that chart to the daily, It shows more previous data that then 60 minute but still missing loads before and not 400 days to how I have set it. In addition to letting us know about the above, we also want you to remove the TPO study from those charts in order to view the underlying data and see how that looks[/b]. Answer: I have attached the picture when I take the study off which gets rid of all data as TPO is a study. But to answer this question more, it is not a study issue as it happens across all of my charts when switchin between SC data and Rithmic with no studies open. I must say John, I have spent atleast 20 hours now on this issue myself, messaging, reading, support, tickets, openieng up new brookers, speaking to Rithmic, and had 0 progress and im now on my 6th day with same issue. I understand issue can happen, but now given its day 6 I think its now time to have this as urgent and John should jump on a call with me or take over my computer as we still have no real solution and feels like back and fourth same points we have discussed on prevous threads. I have gone a week without of trading and its my job. Hope you can understand the urgency for me to get this fixed. I need this sorted out so much faster than its currently being dealth with as I am paying for this service I cannot use and loosing days of work.[/b][/b] Date Time Of Last Edit: 2022-10-22 06:51:03
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| SC data chart 1.png / V - Attached On 2022-10-22 06:26:28 UTC - Size: 70.57 KB - 99 views Daily rithmic data.png / V - Attached On 2022-10-22 06:29:27 UTC - Size: 108.88 KB - 85 views 60 mins rithmic.png / V - Attached On 2022-10-22 06:48:12 UTC - Size: 83.79 KB - 93 views |
| [2022-10-22 06:49:36] |
| User199865 - Posts: 23 |
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Added the no study TPO chart here as can only upload 3 in previous message.
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| no study .png / V - Attached On 2022-10-22 06:49:20 UTC - Size: 61.89 KB - 99 views Attachment Deleted. |
| [2022-10-22 13:42:58] |
| Sierra_Chart Engineering - Posts: 18843 |
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Calling now. We will get this sorted.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-22 13:43:12
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| [2022-10-22 14:35:36] |
| User199865 - Posts: 23 |
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So for the people who ever have this problem. It was fixed by not opening my chartbook current charts after switching over to Denali to download all data as that didn't work. Instead, we open up a new chart for the market I trade, clicked edit delete and download new data, and download all the tick data and minute data for the range I need and waited for it to do its thing on a fresh chart. Took about 5-10minutes to download (possibly my slow internet). I did do this on my original chartbook when I moved to denali but it didn't work and gave me huge date gaps all over the place. So instead, for it to work, I downloaded all data on a new fresh chart , waited for it to download, then I opened up my saved chartbook and it all worked fine that way. Hats off to support who rang me over the weekend to get this sorted for me after I expressed how urgent it was. Thank you SC. Your software is hands down the best I have seen, and this is the only issue I have ever come across since using them for many years... |
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