Support Board
Date/Time: Wed, 19 Mar 2025 17:59:30 +0000
Post From: historical data via Denali changes when connected to [SC Data-All Service] -vs- [Rithmic]
| [2022-10-22 14:35:36] |
| User199865 - Posts: 23 |
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So for the people who ever have this problem. It was fixed by not opening my chartbook current charts after switching over to Denali to download all data as that didn't work. Instead, we open up a new chart for the market I trade, clicked edit delete and download new data, and download all the tick data and minute data for the range I need and waited for it to do its thing on a fresh chart. Took about 5-10minutes to download (possibly my slow internet). I did do this on my original chartbook when I moved to denali but it didn't work and gave me huge date gaps all over the place. So instead, for it to work, I downloaded all data on a new fresh chart , waited for it to download, then I opened up my saved chartbook and it all worked fine that way. Hats off to support who rang me over the weekend to get this sorted for me after I expressed how urgent it was. Thank you SC. Your software is hands down the best I have seen, and this is the only issue I have ever come across since using them for many years... |