Support Board
Date/Time: Wed, 19 Mar 2025 16:55:17 +0000
EUREX frozen for about 3 minutes
View Count: 676
| [2022-10-17 10:05:41] |
| Tofer - Posts: 38 |
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Hello support, This morning just when London opened, my data was just frozen (when checking FDAX), for at least 2.5 minutes. I tried disconnecting and connecting again, I even updated my sierra version (I was running the prior patch). Could you please confirm to me that there was an issue with the data? Thank you |
| [2022-10-17 12:34:03] |
| User877753 - Posts: 152 |
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Same here.
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| [2022-10-17 12:35:50] |
| Sierra_Chart Engineering - Posts: 18843 |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-17 12:39:22] |
| Sierra_Chart Engineering - Posts: 18843 |
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Can you tell us the time and time zone that this occurred at. We have checked the server and see no missing data at all for the EUREX symbols in the Europe morning today. It sounds like there was an Internet connectivity issue at the time. Not with the server or our EUREX connectivity. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-17 12:40:20
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| [2022-10-17 12:49:59] |
| User877753 - Posts: 152 |
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From 09:00 to 09:02:30, both FAX and ESTX 50. ES was fine Just some logjam in Eurex data. Internet connectivity was fine, as Interactive Brokers showed no delay. Date Time Of Last Edit: 2022-10-17 12:50:55
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| [2022-10-17 13:01:32] |
| Sierra_Chart Engineering - Posts: 18843 |
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We do see evidence of data delays at that time. We are going to look at that cause and determine what the solution needs to be.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-18 07:00:28] |
| Tofer - Posts: 38 |
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Guys, it is frozen again...what is going on?
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| [2022-10-18 07:02:31] |
| User877753 - Posts: 152 |
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I confirm. All frozen the first minute.
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| [2022-10-18 07:33:27] |
| Sierra_Chart Engineering - Posts: 18843 |
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We apologize for the issue. We have looked at this, and we now have a full understanding of what the problem is. We made a change overnight but that was not sufficient to solve the problem and we have made another change this morning once it became more clear as to the source of the issue. There should not be a problem going forward. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-18 07:34:10
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| [2022-10-19 10:46:13] |
| Sierra_Chart Engineering - Posts: 18843 |
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We checked the EUREX data feed this morning and there is no indication of any delay. So the problem has been resolved. The issue was that the data being transmitted to individual users, for about the past week had also been using one of the primary source EUREX feeds which was also relaying the entire EUREX exchange data to a backup server. When the market is busy, there started to be a data lag. The connection has been switched another EUREX feed which is just for sending data to users. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-19 10:47:49
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| [2022-10-24 07:00:52] |
| Tofer - Posts: 38 |
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Reopening this ticket...frozen again for the first 40 seconds
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| [2022-10-24 07:02:19] |
| User877753 - Posts: 152 |
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I confirm. Still intermittently choking at 09:31:30. Please fix it. |
| [2022-10-24 08:03:38] |
| User650798 - Posts: 2 |
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same here. EUREX data FGBL frozen for 2min at cash open today. No issue with TT datafeed at the same time. |
| [2022-10-24 08:05:45] |
| Sierra_Chart Engineering - Posts: 18843 |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-24 08:41:43] |
| Sierra_Chart Engineering - Posts: 18843 |
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We do have a clear indication of the delay on one of the real-time server processes. Not the other. So only some users were affected. Our conclusion as to what the original problem was may not have been correct or only may have been part of the issue. We can see additional steps that we need to do to resolve the problem and we will be working on those in the evening. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-24 23:58:34] |
| Sierra_Chart Engineering - Posts: 18843 |
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We want you to restart Sierra Chart before the EUREX open, to get the updated server list. There is more work that we are doing but we have set up another server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-25 10:57:15] |
| User877753 - Posts: 152 |
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Worked fine this morning for DAX an ESTX50.
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| [2022-10-25 11:03:05] |
| User650798 - Posts: 2 |
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FGBL also without problems this morning
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| [2022-10-25 11:51:30] |
| Sierra_Chart Engineering - Posts: 18843 |
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Yes we were monitoring closely this morning. By next week we will have another new high-performance server online. And also more Internet bandwidth. The additional server we are using right now is just a holdover until the high-performance server is online. Although it really should be more than adequate. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-25 11:52:37
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