Support Board
Date/Time: Sun, 16 Mar 2025 22:55:02 +0000
level 2 data
View Count: 1664
| [2022-08-08 00:54:26] |
| sierrac1 - Posts: 20 |
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I am connected to rithmic through my funded account (nextproptrader) , level 2 data is activated, but numbers and closing prices still differ from my collegues footrpintchart, who i know has the right data, and he is also conncected to rithmic through same propfirm. platform he uses is ATAS , could this be the reason? my collegues footrpint : https://prnt.sc/2iIoOmSujCS6 , mine --> https://prnt.sc/tvLZMgPAtUnR |
| [2022-08-08 07:12:14] |
| Sierra_Chart Engineering - Posts: 18799 |
|
First, you have a lot of exchanges active including very expensive ones.: Total Denali Exchanges Cost: 631 USD / Month What particular symbols do you need real-time data for? We need to get this sorted out quickly. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-08 13:05:56] |
| sierrac1 - Posts: 20 |
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ES , NQ , GC, CL , NG and HG
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| [2022-08-08 17:44:54] |
| John - SC Support - Posts: 38678 |
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Do you have a live, funded, futures trading account not with a Prop firm? One just for yourself? We ask this as the CME Group requires that you have an account to which you can connect your Sierra Chart in order to qualify for the non-professional exchange fees. Refer to the information here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges If you do not have an account, then we recommend the following solution: Easy Solution to CME Funded Trading Account Requirement Otherwise, you would have to pay the Professional fees for the Denali data from the CME Group, and it is cheaper to just open an account with $100 than to pay the professional fees (and you do not lose the $100, it will just stay there). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-08 18:14:49] |
| sierrac1 - Posts: 20 |
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but i am currently on the professional data and still dont have the right data
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| [2022-08-08 21:51:55] |
| John - SC Support - Posts: 38678 |
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If you want/need to pay the Professional fees for the data, then you would need the following exchanges to cover your list: - CME E-mini, For professionals and users without a trading account: ES and NQ. - COMEX, For professionals and users without a trading account: GC and HG - NYMEX, For professionals and users without a trading account: CL and NG You will want to deactivate any other exchanges so you are not paying more than you need to next month. If you are still having trouble getting the real-time data for any of these listed symbols, then let us know which ones in particular. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-10 07:52:04] |
| sierrac1 - Posts: 20 |
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so becaue i have more than the nenecessary exchanges active i have wrong data?
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| [2022-08-10 08:20:16] |
| Sierra_Chart Engineering - Posts: 18799 |
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No that should not be the cause of the "wrong data". Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-10 15:42:30] |
| sierrac1 - Posts: 20 |
|
Software version: 2383 64-bit | 2022-08-10 17:40:43.871 Primary Thread ID: 15388 | 2022-08-10 17:40:43.871 Usage end date: 2022-09-01 | 2022-08-10 17:40:43.871 Enabled for: Advanced Features 2. | 2022-08-10 17:40:43.871 Enabled for: Sierra Chart Historical Data Service. | 2022-08-10 17:40:43.871 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-08-10 17:40:43.871 Enabled for: Delayed Denali Exchange Data Feed. | 2022-08-10 17:40:43.871 Enabled for exchange2: CME | 2022-08-10 17:40:43.871 Enabled for exchange2: CBOT | 2022-08-10 17:40:43.871 Enabled for exchange2: COMEX | 2022-08-10 17:40:43.871 Enabled for exchange2: NYMEX | 2022-08-10 17:40:43.871 Enabled for exchange2: fairx_exchange.data | 2022-08-10 17:40:43.871 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-08-10 17:40:43.871 Current selected Data/Trading service: Rithmic Direct - DTC | 2022-08-10 17:40:43.871 Custom symbol settings values: enabled | 2022-08-10 17:40:43.871 Chart Update Interval: 500 | 2022-08-10 17:40:43.871 Intraday Data Storage Time Unit: 0 | 2022-08-10 17:40:43.871 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-08-10 17:40:43.871 2022-08-10 15:40:43 Local computer time in UTC | 2022-08-10 17:40:43.871 2022-08-10 17:40:43 Local computer time in SC Time Zone | 2022-08-10 17:40:43.871 2022-08-01 19:15:30 Server time in UTC | 2022-08-10 17:40:43.871 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-08-10 17:40:43.871 Program path: C:\Users\HP\Desktop\SierraChart1703\ | 2022-08-10 17:40:43.871 Data Files path: C:\Users\HP\Desktop\SierraChart1703\Data\ | 2022-08-10 17:40:43.871 OS Version Number: 10.0 | 2022-08-10 17:40:43.871 Locale Setting: C | 2022-08-10 17:40:43.871 DLLs: UserContributedStudies_64.dll | 2022-08-10 17:40:43.871 Allowed protected custom studies: | 2022-08-10 17:40:43.871 Crash reporter started: true | 2022-08-10 17:40:43.871 Added historical Intraday data request for GCQ2.COMEX to the queue. | 2022-08-10 17:40:53.329 Triggering next historical data download in queue. | 2022-08-10 17:40:53.329 Added historical Daily data request for GCQ2.COMEX to the queue. | 2022-08-10 17:40:53.329 Triggering next historical data download in queue. | 2022-08-10 17:40:53.329 Added historical Intraday data request for GCZ2.COMEX to the queue. | 2022-08-10 17:40:53.348 Intraday data recording state for symbol GCZ2.COMEX is set to download 'Pending'. | 2022-08-10 17:40:53.348 Added historical Daily data request for GCZ2.COMEX to the queue. | 2022-08-10 17:40:53.348 Mapping GCQ2.COMEX to GCQ22. Service code: comex | 2022-08-10 17:40:53.348 HD Request # 452 | Downloading Intraday chart data for GCQ2.COMEX to the file GCQ2.COMEX.scid. Service: comex | 2022-08-10 17:40:53.349 Reloading all charts with filename: GCQ2.COMEX.scid | 2022-08-10 17:40:53.373 HD Request # 452 | Download start date-time: 2022-05-21 02:00:00.000000. File last date-time: 00:00:00.000000 | 2022-08-10 17:40:53.378 HD Request # 453 | Downloading Historical Daily chart data for GCQ2.COMEX. Starting date: 1972-08-10. Service: rithmic.trading | 2022-08-10 17:40:53.378 HD Request # 452 | Using server: ds23.sierracharts.com port 10149 | 2022-08-10 17:40:53.378 Socket (4) | Creating socket. | 2022-08-10 17:40:53.383 Socket (4) | New receive buffer size: 5242880 | 2022-08-10 17:40:53.384 Socket (4) | Connecting to IP: 216.1.90.130. | 2022-08-10 17:40:53.384 HD Request # 453 | Requesting historical Daily data for GCQ22 starting at 1972-08-09. SC External HD service. | 2022-08-10 17:40:53.650 HD Request # 452 | Setting DTC encoding to Binary VLS | 2022-08-10 17:40:53.653 HD Request # 452 | Sending historical data logon request message. | 2022-08-10 17:40:53.653 HD Request # 453 | Receiving historical Daily data for GCQ2.COMEX starting at 2020-09-29 | 2022-08-10 17:40:54.093 HD Request # 453 | Writing historical Daily data to the file GCQ2.COMEX.dly | 2022-08-10 17:40:54.106 HD Request # 453 | Bytes received: 24219 | 2022-08-10 17:40:54.110 HD Request # 453 | Received 469 Daily data records from 2020-09-29 00:00:00 to 2022-08-09 00:00:00 (680.0 days) and wrote 469 records for GCQ2.COMEX | 2022-08-10 17:40:54.110 HD Request # 453 | Completion time: 1s | 2022-08-10 17:40:54.110 HD Request # 453 | Daily data download complete for GCQ2.COMEX. Unique request ID: 462 | 2022-08-10 17:40:54.110 Removing historical data download ID 462. | 2022-08-10 17:40:54.110 Triggering next historical data download in queue. | 2022-08-10 17:40:54.110 HD Request # 454 | Downloading Historical Daily chart data for GCZ2.COMEX. Starting date: 1972-08-10. Service: rithmic.trading | 2022-08-10 17:40:54.111 HD Request # 452 | Requesting Intraday data. Start date-time: 2022-05-21 02:00:00. Record interval: 0. Symbol: GCQ22 | 2022-08-10 17:40:54.275 HD Request # 454 | Requesting historical Daily data for GCZ22 starting at 1972-08-09. SC External HD service. | 2022-08-10 17:40:54.376 HD Request # 452 | Decompressing data. | 2022-08-10 17:40:54.409 HD Request # 454 | Receiving historical Daily data for GCZ2.COMEX starting at 2016-12-30 | 2022-08-10 17:40:54.662 HD Request # 454 | Writing historical Daily data to the file GCZ2.COMEX.dly | 2022-08-10 17:40:54.682 HD Request # 454 | Bytes received: 70292 | 2022-08-10 17:40:54.688 HD Request # 454 | Received 1412 Daily data records from 2016-12-30 00:00:00 to 2022-08-09 00:00:00 (5.6years) and wrote 1412 records for GCZ2.COMEX | 2022-08-10 17:40:54.688 HD Request # 454 | Completion time: 0s | 2022-08-10 17:40:54.688 HD Request # 454 | Daily data download complete for GCZ2.COMEX. Unique request ID: 464 | 2022-08-10 17:40:54.688 Removing historical data download ID 464. | 2022-08-10 17:40:54.688 Triggering next historical data download in queue. | 2022-08-10 17:40:54.688 No download requests in the queue to start downloads for. | 2022-08-10 17:40:54.689 HD Request # 452 | Receiving Intraday data for GCQ2.COMEX starting at 2022-05-23 00:00:00.472000 | 2022-08-10 17:40:54.814 HD Request # 452 | Timestamp of first Intraday data file record written: 2022-05-23 00:00:00.472000 | 2022-08-10 17:40:55.238 Error opening for writing file 'C:\Users\HP\Desktop\SierraChart1703\TradePositions.data.temp': Windows error code 32: Der Prozess kann nicht auf die Datei zugreifen, da sie von einem anderen Prozess verwendet wird. | 2022-08-10 17:41:17.517 * Socket (4) | CloseSocket call. | 2022-08-10 17:41:20.822 Historical data download thread signaled to stop. | 2022-08-10 17:41:20.822 Socket (4) | Shutdown started. Waiting for graceful close. | 2022-08-10 17:41:20.822 HD Request # 452 | Received 5121647 Intraday data records from 2022-05-23 00:00:00.472000 to 2022-08-10 15:20:41.015002 (79.6 days) and wrote 5121647 records for GCQ2.COMEX | 2022-08-10 17:41:20.822 HD Request # 452 | Add time&sales data | Remembered last file record date-time: 2022-08-10 13:20:41.015002 | 2022-08-10 17:41:20.828 HD Request # 452 | Completion time: 27s | 2022-08-10 17:41:20.828 HD Request # 452 | Intraday data download complete for GCQ2.COMEX. Unique request ID: 461 | 2022-08-10 17:41:20.828 Removing historical data download ID 461. | 2022-08-10 17:41:20.828 Real-time Intraday chart data file updates started for GCQ2.COMEX | 2022-08-10 17:41:20.828 Intraday chart data file opened for GCQ2.COMEX | 2022-08-10 17:41:20.828 HD Request # 452 | Enabling Intraday chart updating for symbol. | 2022-08-10 17:41:20.828 Triggering next historical data download in queue. | 2022-08-10 17:41:20.829 HD Request # 455 | Downloading Intraday chart data for GCZ2.COMEX to the file GCZ2.COMEX.scid. Service: comex | 2022-08-10 17:41:20.830 Reloading all charts with filename: GCZ2.COMEX.scid | 2022-08-10 17:41:20.846 HD Request # 455 | Download start date-time: 2022-07-19 02:00:00.000000. File last date-time: 00:00:00.000000 | 2022-08-10 17:41:20.847 HD Request # 455 | Using server: ds21.sierracharts.com port 10150 | 2022-08-10 17:41:20.848 Socket (2) | Creating socket. | 2022-08-10 17:41:20.852 Socket (2) | New receive buffer size: 5242880 | 2022-08-10 17:41:20.852 Socket (2) | Connecting to IP: 216.1.90.129. | 2022-08-10 17:41:20.852 Socket (4) | Socket gracefully closed by remote side. | 2022-08-10 17:41:20.950 Socket (4) | Closed. | 2022-08-10 17:41:20.950 HD Request # 455 | Setting DTC encoding to Binary VLS | 2022-08-10 17:41:21.118 HD Request # 455 | Sending historical data logon request message. | 2022-08-10 17:41:21.119 GCZ2.COMEX [CV][M] 5 Min #5 | Reloading chart. | 2022-08-10 17:41:21.360 Historical Intraday data request for GCZ2.COMEX matches current download and is queued for download since earlier data is requested. | 2022-08-10 17:41:21.363 Added historical Intraday data request for GCZ2.COMEX to the queue. | 2022-08-10 17:41:21.363 Triggering next historical data download in queue. | 2022-08-10 17:41:21.363 GCZ2.COMEX [CV][M] 5 Min #5 | Performing continuous chart historical Daily data download for symbol GCZ2.COMEX starting at last date in file. | 2022-08-10 17:41:21.365 Added historical Daily data request for GCZ2.COMEX to the queue. | 2022-08-10 17:41:21.365 Triggering next historical data download in queue. | 2022-08-10 17:41:21.365 GCZ2.COMEX [CV][M] 5 Min #5 | Waiting for historical downloads to complete with the IDs: 465, 466, | 2022-08-10 17:41:21.380 HD Request # 456 | Downloading Historical Daily chart data for GCZ2.COMEX. Starting date: 2022-08-05. Service: rithmic.trading | 2022-08-10 17:41:21.382 GCZ2.COMEX [CV][M] #4 | Reloading chart. | 2022-08-10 17:41:21.427 GCZ2.COMEX [CV][M] #4 | Waiting for historical downloads to complete with the IDs: 463, 466, | 2022-08-10 17:41:21.442 GCZ2.COMEX [CV][M] 1 Min #3 | Reloading chart. | 2022-08-10 17:41:21.462 GCZ2.COMEX [CV][M] 1 Min #3 | Waiting for historical downloads to complete with the IDs: 463, 466, | 2022-08-10 17:41:21.482 GCZ2.COMEX [CV][M] 15 Min #1 | Reloading chart. | 2022-08-10 17:41:21.487 GCZ2.COMEX [CV][M] 15 Min #1 | Waiting for historical downloads to complete with the IDs: 463, 466, | 2022-08-10 17:41:21.641 GCZ2.COMEX [CV][M] 5 Min #6 | Reloading chart. | 2022-08-10 17:41:21.647 GCZ2.COMEX [CV][M] 5 Min #6 | Waiting for historical downloads to complete with the IDs: 463, 466, | 2022-08-10 17:41:21.663 HD Request # 456 | Requesting historical Daily data for GCZ22 starting at 2022-08-04. SC External HD service. | 2022-08-10 17:41:21.664 GCZ2.COMEX[M] 1 Min #2 | Reloading chart. | 2022-08-10 17:41:21.682 GCZ2.COMEX[M] 1 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Users\HP\Desktop\SierraChart1703\Data\GCZ2.COMEX.scid | 2022-08-10 17:41:21.696 GCZ2.COMEX [CV][M] 15 Min #9 | Reloading chart. | 2022-08-10 17:41:21.704 HD Request # 455 | Requesting Intraday data. Start date-time: 2022-07-19 02:00:00. Record interval: 0. Symbol: GCZ22 | 2022-08-10 17:41:21.732 GCZ2.COMEX [CV][M] 15 Min #9 | Waiting for historical downloads to complete with the IDs: 463, 466, | 2022-08-10 17:41:21.771 GCZ2.COMEX [CV][M] 60 Min #7 | Reloading chart. | 2022-08-10 17:41:21.775 GCZ2.COMEX [CV][M] 60 Min #7 | Waiting for historical downloads to complete with the IDs: 463, 466, | 2022-08-10 17:41:21.836 HD Request # 455 | Decompressing data. | 2022-08-10 17:41:21.871 HD Request # 456 | Receiving historical Daily data for GCZ2.COMEX starting at 2022-08-05 | 2022-08-10 17:41:21.959 HD Request # 456 | Writing historical Daily data to the file GCZ2.COMEX.dly | 2022-08-10 17:41:21.959 HD Request # 456 | Bytes received: 232 | 2022-08-10 17:41:21.968 HD Request # 456 | Received 4 Daily data records from 2022-08-05 00:00:00 to 2022-08-09 00:00:00 (5.0 days) and wrote 3 records for GCZ2.COMEX | 2022-08-10 17:41:21.968 HD Request # 456 | Completion time: 0s | 2022-08-10 17:41:21.968 HD Request # 456 | Daily data download complete for GCZ2.COMEX. Unique request ID: 466 | 2022-08-10 17:41:21.968 Removing historical data download ID 466. | 2022-08-10 17:41:21.968 Triggering next historical data download in queue. | 2022-08-10 17:41:21.968 No download requests in the queue to start downloads for. | 2022-08-10 17:41:21.969 HD Request # 455 | Receiving Intraday data for GCZ2.COMEX starting at 2022-07-19 02:02:12.083000 | 2022-08-10 17:41:22.271 HD Request # 455 | Timestamp of first Intraday data file record written: 2022-07-19 02:02:12.083000 | 2022-08-10 17:41:22.666 GCZ2.COMEX[M] 1 Min #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-08-10 17:41:22.707 Socket (2) | CloseSocket call. | 2022-08-10 17:41:28.085 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-08-10 17:41:28.085 Historical data download thread signaled to stop. | 2022-08-10 17:41:28.085 HD Request # 455 | Received 1296084 Intraday data records from 2022-07-19 02:02:12.083000 to 2022-08-10 17:41:22.833000 (22.7 days) and wrote 1296084 records for GCZ2.COMEX | 2022-08-10 17:41:28.085 HD Request # 455 | Add time&sales data | Remembered last file record date-time: 2022-08-10 15:41:22.833000 | 2022-08-10 17:41:28.106 Added 1 Time and Sales records to Intraday data file for GCZ2.COMEX after download. | 2022-08-10 17:41:28.107 HD Request # 455 | Completion time: 8s | 2022-08-10 17:41:28.107 HD Request # 455 | Intraday data download complete for GCZ2.COMEX. Unique request ID: 463 | 2022-08-10 17:41:28.107 Removing historical data download ID 463. | 2022-08-10 17:41:28.107 Real-time Intraday chart data file updates started for GCZ2.COMEX | 2022-08-10 17:41:28.107 Intraday chart data file opened for GCZ2.COMEX | 2022-08-10 17:41:28.107 HD Request # 455 | Enabling Intraday chart updating for symbol. | 2022-08-10 17:41:28.107 Triggering next historical data download in queue. | 2022-08-10 17:41:28.113 HD Request # 457 | Downloading Intraday chart data for GCZ2.COMEX to the file GCZ2.COMEX.scid. Service: comex | 2022-08-10 17:41:28.113 HD Request # 457 | Download start date-time: 2022-07-13 02:00:00.000000. File last date-time: 2022-08-10 17:41:27.678000 | 2022-08-10 17:41:28.114 HD Request # 457 | Disabling Intraday chart updating for symbol. | 2022-08-10 17:41:28.114 HD Request # 457 | Using server: ds23.sierracharts.com port 10149 | 2022-08-10 17:41:28.114 Socket (4) | Creating socket. | 2022-08-10 17:41:28.114 Socket (4) | New receive buffer size: 5242880 | 2022-08-10 17:41:28.114 Socket (4) | Connecting to IP: 216.1.90.130. | 2022-08-10 17:41:28.114 GCZ2.COMEX [CV][M] 5 Min #6 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-08-10 17:41:28.144 GCZ2.COMEX [CV][M] 5 Min #6 | Reloading chart. | 2022-08-10 17:41:28.144 GCZ2.COMEX [CV][M] 15 Min #9 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-08-10 17:41:28.204 GCZ2.COMEX [CV][M] 15 Min #9 | Reloading chart. | 2022-08-10 17:41:28.205 Socket (2) | Socket gracefully closed by remote side. | 2022-08-10 17:41:28.219 Socket (2) | Closed. | 2022-08-10 17:41:28.219 GCZ2.COMEX [CV][M] 60 Min #7 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-08-10 17:41:28.265 GCZ2.COMEX [CV][M] 60 Min #7 | Reloading chart. | 2022-08-10 17:41:28.265 HD Request # 457 | Setting DTC encoding to Binary VLS | 2022-08-10 17:41:28.380 HD Request # 457 | Sending historical data logon request message. | 2022-08-10 17:41:28.380 GCZ2.COMEX [CV][M] #4 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-08-10 17:41:28.420 GCZ2.COMEX [CV][M] #4 | Reloading chart. | 2022-08-10 17:41:28.421 GCZ2.COMEX [CV][M] #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-08-10 17:41:28.437 GCZ2.COMEX [CV][M] 1 Min #3 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-08-10 17:41:28.453 GCZ2.COMEX [CV][M] 1 Min #3 | Reloading chart. | 2022-08-10 17:41:28.462 GCZ2.COMEX [CV][M] 15 Min #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-08-10 17:41:28.648 GCZ2.COMEX [CV][M] 15 Min #1 | Reloading chart. | 2022-08-10 17:41:28.670 GCZ2.COMEX [CV][M] 5 Min #6 | Reloading chart. | 2022-08-10 17:41:28.742 GCZ2.COMEX [CV][M] 5 Min #6 | Waiting for historical downloads to complete with the IDs: 465, | 2022-08-10 17:41:28.763 GCZ2.COMEX [CV][M] 15 Min #9 | Reloading chart. | 2022-08-10 17:41:28.778 GCZ2.COMEX [CV][M] 15 Min #9 | Waiting for historical downloads to complete with the IDs: 465, | 2022-08-10 17:41:28.800 GCZ2.COMEX [CV][M] 60 Min #7 | Reloading chart. | 2022-08-10 17:41:28.803 GCZ2.COMEX [CV][M] 60 Min #7 | Waiting for historical downloads to complete with the IDs: 465, | 2022-08-10 17:41:28.851 GCZ2.COMEX [CV][M] 1 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-08-10 17:41:28.854 GCZ2.COMEX [CV][M] #4 | Reloading chart. | 2022-08-10 17:41:28.921 GCZ2.COMEX [CV][M] #4 | Waiting for historical downloads to complete with the IDs: 465, | 2022-08-10 17:41:28.941 GCZ2.COMEX [CV][M] 1 Min #3 | Reloading chart. | 2022-08-10 17:41:28.965 GCZ2.COMEX [CV][M] 1 Min #3 | Waiting for historical downloads to complete with the IDs: 465, | 2022-08-10 17:41:28.985 GCZ2.COMEX [CV][M] 5 Min #6 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-08-10 17:41:28.988 HD Request # 457 | Requesting Intraday data. Start date-time: 2022-07-13 02:00:00. Record interval: 0. Symbol: GCZ22 | 2022-08-10 17:41:29.041 GCZ2.COMEX [CV][M] 15 Min #1 | Reloading chart. | 2022-08-10 17:41:29.162 HD Request # 457 | Decompressing data. | 2022-08-10 17:41:29.168 GCZ2.COMEX [CV][M] 15 Min #1 | Waiting for historical downloads to complete with the IDs: 465, | 2022-08-10 17:41:29.195 GCZ2.COMEX [CV][M] 15 Min #9 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-08-10 17:41:29.298 HD Request # 457 | Receiving Intraday data for GCZ2.COMEX starting at 2022-07-13 02:00:47.615000 | 2022-08-10 17:41:29.582 HD Request # 457 | Truncating file to starting date-time of 2022-07-13 02:00:47.615 | 2022-08-10 17:41:29.582 HD Request # 457 | Timestamp of first Intraday data file record written: 2022-07-13 02:00:47.615000 | 2022-08-10 17:41:30.013 GCZ2.COMEX [CV][M] 15 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-08-10 17:41:31.278 GCZ2.COMEX [CV][M] 60 Min #7 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-08-10 17:41:32.586 Socket (4) | CloseSocket call. | 2022-08-10 17:41:37.612 Socket (4) | Shutdown started. Waiting for graceful close. | 2022-08-10 17:41:37.613 Historical data download thread signaled to stop. | 2022-08-10 17:41:37.613 HD Request # 457 | Received 1316505 Intraday data records from 2022-07-13 02:00:47.615000 to 2022-08-10 17:41:34.887000 (28.7 days) and wrote 1316505 records for GCZ2.COMEX | 2022-08-10 17:41:37.613 HD Request # 457 | Add time&sales data | Remembered last file record date-time: 2022-08-10 15:41:34.887000 | 2022-08-10 17:41:37.625 HD Request # 457 | Completion time: 9s | 2022-08-10 17:41:37.625 HD Request # 457 | Intraday data download complete for GCZ2.COMEX. Unique request ID: 465 | 2022-08-10 17:41:37.625 Removing historical data download ID 465. | 2022-08-10 17:41:37.625 Real-time Intraday chart data file updates started for GCZ2.COMEX | 2022-08-10 17:41:37.625 Intraday chart data file opened for GCZ2.COMEX | 2022-08-10 17:41:37.625 HD Request # 457 | Enabling Intraday chart updating for symbol. | 2022-08-10 17:41:37.625 GCZ2.COMEX [CV][M] 15 Min #9 | Flagging to reload Intraday data on download completion. | 2022-08-10 17:41:37.625 GCZ2.COMEX [CV][M] 15 Min #1 | Flagging to reload Intraday data on download completion. | 2022-08-10 17:41:37.625 GCZ2.COMEX [CV][M] 60 Min #7 | Flagging to reload Intraday data on download completion. | 2022-08-10 17:41:37.625 GCZ2.COMEX [CV][M] 1 Min #3 | Flagging to reload Intraday data on download completion. | 2022-08-10 17:41:37.625 GCZ2.COMEX[M] 1 Min #2 | Flagging to reload Intraday data on download completion. | 2022-08-10 17:41:37.625 GCZ2.COMEX [CV][M] 5 Min #6 | Flagging to reload Intraday data on download completion. | 2022-08-10 17:41:37.625 GCZ2.COMEX [CV][M] 5 Min #5 | Flagging to reload Intraday data on download completion. | 2022-08-10 17:41:37.625 GCZ2.COMEX [CV][M] #4 | Flagging to reload Intraday data on download completion. | 2022-08-10 17:41:37.626 Triggering next historical data download in queue. | 2022-08-10 17:41:37.626 No download requests in the queue to start downloads for. | 2022-08-10 17:41:37.626 GCZ2.COMEX [CV][M] 15 Min #1 | Reloading chart. | 2022-08-10 17:41:37.672 GCZ2.COMEX[M] 1 Min #2 | Reloading chart. | 2022-08-10 17:41:37.728 Socket (4) | Socket gracefully closed by remote side. | 2022-08-10 17:41:37.755 Socket (4) | Closed. | 2022-08-10 17:41:37.755 GCZ2.COMEX [CV][M] 5 Min #6 | Reloading chart. | 2022-08-10 17:41:38.028 GCZ2.COMEX [CV][M] 15 Min #9 | Reloading chart. | 2022-08-10 17:41:38.134 GCZ2.COMEX[M] 1 Min #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-08-10 17:41:38.176 GCZ2.COMEX [CV][M] 60 Min #7 | Reloading chart. | 2022-08-10 17:41:38.214 GCZ2.COMEX [CV][M] 5 Min #5 | Reloading chart. | 2022-08-10 17:41:38.328 GCZ2.COMEX [CV][M] #4 | Reloading chart. | 2022-08-10 17:41:38.398 GCZ2.COMEX [CV][M] #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-08-10 17:41:38.441 GCZ2.COMEX [CV][M] 1 Min #3 | Reloading chart. | 2022-08-10 17:41:38.447 GCZ2.COMEX [CV][M] 1 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-08-10 17:41:38.644 GCZ2.COMEX [CV][M] 5 Min #6 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-08-10 17:41:38.914 GCZ2.COMEX [CV][M] 15 Min #9 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-08-10 17:41:39.164 GCZ2.COMEX [CV][M] 5 Min #5 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-08-10 17:41:39.571 GCZ2.COMEX [CV][M] 15 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-08-10 17:41:40.936 Opened cached Intraday file: C:\Users\HP\Desktop\SierraChart1703\Data\GCZ2.COMEX.scid. Thread ID: 12884 | 2022-08-10 17:41:41.625 GCZ2.COMEX [CV][M] 60 Min #7 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-08-10 17:41:42.557 Error opening for writing file 'C:\Users\HP\Desktop\SierraChart1703\TradePositions.data.temp': Windows error code 32: Der Prozess kann nicht auf die Datei zugreifen, da sie von einem anderen Prozess verwendet wird. | 2022-08-10 17:42:17.520 * |
| [2022-08-10 17:54:38] |
| John - SC Support - Posts: 38678 |
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There is nothing in your log showing any issues with the data. If you are still having an issue, then we need to know exactly what it is and what symbol(s) it is occurring with. We do see the following, however, in your log: Error opening for writing file 'C:\Users\HP\Desktop\SierraChart1703\TradePositions.data.temp': Windows error code 32: Der Prozess kann nicht auf die Datei zugreifen, da sie von einem anderen Prozess verwendet wird. | 2022-08-10 17:41:17.517 *
But this is rather odd, as it is trying to write a temporary file, and is stating that the file is already in use by another program. Do you by any chance have another Sierra Chart installation running where you are trying to share the folders? The one other thing we see with this, is that your path has your Sierra Chart installed under the Desktop. This is definitely not where you want to put your Sierra Chart software, as this could lead to odd behavior (such as what is seen above, although we do not know for sure). We recommend putting your Sierra Chart directly under the top of the C: drive. Refer to the following regarding moving a Sierra Chart installation: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation: Simple Transfer/Copy of Sierra Chart Installation to Another Folder or Computer System For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-12 09:00:14] |
| sierrac1 - Posts: 20 |
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i do have a second sierra open, but that cant be the problem for my data right?
Date Time Of Last Edit: 2022-08-12 09:00:27
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| [2022-08-12 16:41:49] |
| John - SC Support - Posts: 38678 |
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Are you both using the Denali Exchange Data Feed for your data? If not, then differences can appear due to the data feed, and that is not something we can help with. -- If you have two different Sierra Chart installations, then make sure that they are not sharing folders in any way. Sierra Chart is not setup to do this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-12 19:07:09] |
| sierrac1 - Posts: 20 |
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they both share the same folder because one is a copy of the other , but the other one isnt connected to data feed , just using it for replay mode , does it still afect the data ?
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| [2022-08-12 19:49:34] |
| John - SC Support - Posts: 38678 |
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Yes, this could definitely affect your data. Again, Sierra Chart is not setup to handle the situation of having 2 installations accessing the same files. There is no issue with getting data to two different installations on the same computer (you can have up to 3 on the same computer). We would recommend just doing this. But, you could setup your second installation to get the data from the first. The second will still have its own files, so you will not save any disk space. You would only save on bandwidth to download the data. We really recommend the option above, but if you want to go this route, then follow the instructions here: https://www.sierrachart.com/index.php?page=doc/NewInstance.php#InstructionsForSharingDataBetweenSeparateInstalledInstances For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-13 17:57:37] |
| sierrac1 - Posts: 20 |
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yeah but the second one isnt connected to data feed so how does it affect it ? if it still does, ist it just enough to not open the second one . or do i have to delete it ? https://prnt.sc/76GJbujXS80x the above one is a copy , do i have to delete that one?
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| [2022-08-14 08:20:46] |
| sierrac1 - Posts: 20 |
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another thing, i just switched from my prop trading account (evaluation) to SC Data ( https://prnt.sc/yblLTDxFOtQ7 ), connected , deeleted and downloaded the data but i still had the same data , numbers in my fooptprintchart , within the candle i mean , didnt change , even tough i am getting level 2 data from my evaluation account
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| [2022-08-14 13:38:15] |
| Sierra_Chart Engineering - Posts: 18799 |
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Regarding post #16, provide an image of the chart by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage Set Sierra Chart to a Tick by Tick Data Configuration. Follow the instructions here to do this: Tick by Tick Data Configuration Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-14 20:43:52] |
| sierrac1 - Posts: 20 |
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it was already set to a tick by tick data config. by default. so thats not the problem , and i dont know how an image of the chart would help you , since only the numbers in the footprintchart and sometimes closing and opening prices differ ....
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| [2022-08-14 20:53:28] |
| sierrac1 - Posts: 20 |
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i just opened another sierrachart and it wasnt connected to any datafeed , and on there i have the same data. so does that mean that sierra is not getting any data from my proptrading account ? but i know it cant be their problem
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| [2022-08-15 09:46:47] |
| Sierra_Chart Engineering - Posts: 18799 |
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To see a chart image is absolutely essential for us. There is no point in asking for help, if we are not getting the information we need.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-15 14:50:44] |
| sierrac1 - Posts: 20 |
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https://www.sierrachart.com/image.php?Image=1660574961592.png , thats the image , it looks like a normal numbers bar chart, but the numbers within the candle on some prices are wrong
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| [2022-08-16 20:45:20] |
| Sierra_Chart Engineering - Posts: 18799 |
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Is this chart image taken when you have Sierra Chart set to SC Data-All Services?: https://www.sierrachart.com/image.php?Image=1660574961592.png If so the symbol is not correct and you need to translate the symbols with Edit >> Translate Symbols to Current Service. Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-16 20:45:33
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| [2022-08-16 21:04:17] |
| sierrac1 - Posts: 20 |
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no its not SC Data, i am connected to my proptrading account (evaluation) --> https://prnt.sc/LSSHj_O3xqH3
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| [2022-08-16 22:17:47] |
| Sierra_Chart Engineering - Posts: 18799 |
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This data is definitely accurate: https://www.sierrachart.com/image.php?Image=1660574961592.png If there is any question about it make sure you have a tick by tick data configuration and re-download the data: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-16 22:18:23
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| [2022-08-17 10:07:38] |
| sierrac1 - Posts: 20 |
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then why do my collegues who use atas and rithmic as well , have diffrent data?
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