Support Board
Date/Time: Sat, 15 Mar 2025 02:44:31 +0000
trade service issues
View Count: 380
| [2022-07-05 19:15:40] |
| WzOfOdds - Posts: 1 |
|
hi, I have some issues requesting advice/ comments/ assistance: 1. market depth is not showing for "trading evaluator - delayed [trading]". it's showing ok for others - eg. SC data - all service & trading evaluator. 2. when using "trading evaluator [trading]", i encounter "trading is disabled". detail: "Trading Evaluator (Order reject). Info: Trading is disabled. Internal Order ID: 1180. Service Order ID: (none). Symbol: PLUG-NQTV. Account: ta10 | 2022-07-05 15:10:37.823" 3(a). when order is filled, last filled disappear from DOM; while <chart stats> in <trade activity log> column <open quantity> remarks "..not accurate". tested with ibkr trade service. using "trading evaluator - delayed [trading]" is showing fine. any suggestion to force it to show somewhere? 3(b). trade service log contains messages "EtradeOnly" "firmQuoteOnly" order attributes not supported. note: doesn't affect order fill. thanks. |
| [2022-07-05 20:09:06] |
| John - SC Support - Posts: 38678 |
|
1. Due to exchange rules, we had to stop sending the Market Depth with Delayed NASDAQ TotalView data. Refer to the information at item #3 here: New Important Good Information about NASDAQ TotalView Data Feed 2. It sounds like you have the option for Trade >> Trading Locked enabled. Check and make sure this is not enabled. Refer to the following: Trade Menu: Trading Locked (Trade menu) 3a. We are not fully understanding this. Is this a trade with Interactive Brokers? If this is an IB issue, then look through the items at the following link: Interactive Brokers Trading Service: Trading Related Issues 3b. If that message is occurring with Interactive Brokers then you will need to ask them about it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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