Support Board
Date/Time: Tue, 26 Nov 2024 14:53:12 +0000
SC Real-Time data - Logon error
View Count: 997
| [2014-05-06 07:46:51] |
| User21852 - Posts: 2 |
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Dear support, Yesterday I start using SC real time data and have problem to connect: Sierra Chart Server Info - Server Name: SC Real-Time Server. Server Version: . Provider Name: Sierra Chart. | 2014-05-06 09:44:30 Sierra Chart - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-05-06 09:44:30 Sierra Chart - Logon error from server : Not authorized. | 2014-05-06 09:44:30 Sierra Chart: Disconnected from the server. | 2014-05-06 09:44:30 Sierra Chart: Data feed disconnected. Will reconnect. | 2014-05-06 09:44:30 My SC is version 1107. Im connected to IB live account. Thank you Peter |
| [2014-05-06 07:58:49] |
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We apologize for this. We are aware of the problem and it will be resolved as soon as possible. Hopefully within a few hours. Could you for now disable Global Settings >>Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds. Press OK. After this reconnect to the data feed with File >> Disconnect and File >> Connect to Data Feed. Please check back with us in a few hours. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-06 16:09:58] |
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This is now resolved. Reenable: Global Settings >>Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds. After this reconnect to the data feed with File >> Disconnect and File >> Connect to Data Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-07 05:42:09] |
| User21852 - Posts: 2 |
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Its working now, thanks.
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