Support Board
Date/Time: Fri, 14 Mar 2025 22:42:46 +0000
Sierra will not take my trades
View Count: 446
| [2022-06-27 19:25:32] |
| User743089 - Posts: 5 |
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I have tried to place two orders using the new rithmic connection. When I try to market order in the trades line will show up on my chart but sierra will not take them, And then I can't even cancel out the parent order. It gave me the attached errors. Please help
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 Wonttakemyorders.JPG / V - Attached On 2022-06-27 13:52:10 UTC - Size: 206.61 KB - 133 views |
| [2022-06-27 20:01:34] |
| John - SC Support - Posts: 38678 |
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It's not that Sierra Chart is not "taking" the orders, it is that Rithmic is not responding properly with the information on what has occurred with the order since it was sent to them. There were issues earlier with connectivity to Rithmic, and our guess is that this is related. You really need to ask Rithmic about why you are getting that error. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-27 21:51:43] |
| User743089 - Posts: 5 |
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Thanks, that's what I needed to know.
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| [2022-06-28 05:11:32] |
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The problem is you are not using the correct symbols. The symbols we see in that Trade Service Log, are incorrect and are not Rithmic formatted symbols at all. However, those orders should be rejected immediately by the Rithmic system. Translate the symbols with this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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