Support Board
Date/Time: Mon, 25 Nov 2024 08:49:31 +0000
PROBLEM WITH DATA FEED
View Count: 479
| [2022-06-14 16:23:22] |
| User999BB - Posts: 2 |
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hello support team, I have problem with connect to data feed CQG with Sierrachart. It didnt work. ITs surprise for me, because it wasn't problem last month I have non-pro paying status for CME Bundle - ALL CME Markets. I love your your RECTANGLE and horizontal ray tools, others I dont care, but I need data feed work as usual. If platform dont will be work, I want money back. Thank you for your assistance. edit: I have Service Package 10, but NO DATA FEEED !!!!! why ?? Its impossible contact, in 21 century, no live chat, no support. When you will be willing to solve this problem ??? https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=65644 |
| [2022-06-14 17:01:42] |
| John - SC Support - Posts: 36238 |
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We have resolved your first issue, which is that you are on Package 3 and you now need to be on Package 10 or higher in order to have access to external connections, such as CQG. To do this, we have given you 60 days of free evaluation of Package 12. Just be sure you change your package to Package 10 before the end of the 60 days. Refer to the information at the following link: Service Package Changes | Discontinued External Services | Reducing Overall Costs But, there is another change we made where with version 2394, you can not bring in data from CQG for the CME Group or EUREX. You will have to use the Denali Exchange Data Feed for this data going forward. You can either setup the Denali Exchange Data Feed, or you can downgrade to version 2393 for the time being to continue to get data from CQG. Refer to the following: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2394 Refer to the following for how to downgrade your system: Software Download: Full Control Rollback Procedure Or refer to the following for the Setup Instructions for the CME Group data on the Denali Exchange Data Feed: Software Download: Full Control Rollback Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-19 16:25:12] |
| User999BB - Posts: 2 |
|
Hello, I have problem with data feed. My broker is AMP FUTURES, I asked for datafeed Teton in AMP AMP REGUESTS - DATAFEED - TETON https://drive.google.com/file/d/1Jkp1PHhbD-H9QWqskMg7In1UvClt0DrH/view I have status non-pro for data feed. I PURCHASED DATA CME Bundle - ALL CME Markets, but my charts in platform stay, no delayed 10 minutes https://drive.google.com/file/d/1p5Eade5w5U8WmkjpB3mR2NhupbtjIRfB/view https://drive.google.com/file/d/1yex0izrNmI39C_SMb-mZM5BtZgSH8hKR/view Where is problem ??? 1 day I lost from subscription I am requesting to extend the subscription by 1 day. 2.question: When I want trade MES, what I have to do? What do I need to set up? teton datafeed or can stay with SD DATA SERVICES? Thank you |
| [2024-03-19 16:59:26] |
| John - SC Support - Posts: 36238 |
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You are on Package 3 again. In order to be able to get real-time data and to connect to your trading account, you need to be on one of the "Integrated" packages. Refer to the following: Description of Service Packages and Pricing: Integrated Packages To change your package, select the following link and then select the package you want in the menu to the left, then select the "Update/Set" button. When you change your package, we adjust your remaining Usage Time based on the difference in price of the packages - therefore if you change to a more expensive package your remaining Usage Time will go down, and vice versa. https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#ServicePackage Once you have done this, then if you have not already done so, then follow the instructions at the following link, starting at Step #6, to connect to your AMP account setup to use Teton: Sierra Chart Teton Futures Order Routing: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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