Support Board
Date/Time: Sun, 08 Sep 2024 00:10:59 +0000
[Locked] - Regarding Requirement for Package 10, 11, 12 for Connection to CQG, IB.
View Count: 5531
[2022-06-05 18:27:13] |
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We have put out a notice to our users through the System Notification window in Sierra Chart for the requirement to use package 10, 11 or 12 for connection to CQG, Interactive Brokers and other external services, for new Sierra Chart accounts and when there is a renewal of usage time on the account. This is the notice: Service Package Changes | Discontinued External Services | Reducing Overall Costs Some users have not seen this notice. What we are doing now, is we are giving users access to Service Package 12 for free, for 30 days. So the user can continue on package 3 or 5 but not have to pay anything more and be able to connect to their external trading/data service. It is necessary though to have an active service package at 3 or 5 to take advantage of the free access to Service Package 12. We have increased this to 60 days. There is nothing you need to do if you have been given access to package 12 or higher, using our evaluation functionality. We will automatically increase the time length by another 30 days for you. If you do not get this, let us know. If you have already changed your Service Package from package 3 or 5 and are using CQG or Interactive Brokers, then you can contact us here and we will give you 60 days free of package 12 through the evaluation functionality, then we will change your service package back to 3 or 5. In this way you will have access to package 12 free for 60 days. And not have to pay the higher package price during those 60 days by having to change to either package 10 or 11 depending upon whether you are using package 3 or 5 currently. Information about Service Packages: Description of Service Packages and Pricing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-12 08:24:04
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[2022-06-05 22:48:49] |
OrderFlow - Posts: 26 |
I'm confused...I use package 5 with CQG and can not connect. What do I need to do in order to connect?
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[2022-06-06 01:47:46] |
User19165 - Posts: 346 |
Confused too, I have paid for service until mid SEP. The original post implies that I need to make changes before our agreed upon service is expired?
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[2022-06-06 06:41:20] |
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Regarding post #2: Your account has been provided access to package 12 for 60 days. If you would like to upgrade your account to this package, then go to the Activate Services page. We have changed your paid service package back to 5 for now. You can stay on that package for another two months. Let us know if you need further help. Regarding post #3, no you do not need to make any changes now. You are completely fine right now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-06 06:41:52
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[2022-06-08 14:22:29] |
User442877 - Posts: 2 |
I need Sierra_Chart_Real_Time CQG. I have useing it for simulated transaction only. So,I have changed package 3 to 10 with CQG, with version 2350 and I can not connect. What shell I do more in order to connect?
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[2022-06-08 15:17:39] |
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You should not have a connection problem. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-08 15:17:57
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[2022-06-08 17:08:05] |
User626889 - Posts: 1 |
Hi, I should have read this post before. I had to change from package 3 to package 10 with Denali feed to avoid any interruption. What should i do to have the 45 days free and return to package 3 when amp will be ready ? thanks |
[2022-06-08 17:35:12] |
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We set your account back to Service Package 3. And we have given you access to package 12 free for 60 days.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2022-06-09 22:35:06] |
User442877 - Posts: 2 |
Software version: 2354 64-bit | 2022-06-10 00:23:31.782 Primary Thread ID: 3664 | 2022-06-10 00:23:31.782 Usage end date: 2022-09-09 | 2022-06-10 00:23:31.782 Enabled for: Advanced Features 2. | 2022-06-10 00:23:31.782 Enabled for: Sierra Chart Historical Data Service. | 2022-06-10 00:23:31.782 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-06-10 00:23:31.782 Enabled for: Delayed Denali Exchange Data Feed. | 2022-06-10 00:23:31.782 Enabled for exchange2: fairx_exchange.data | 2022-06-10 00:23:31.782 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-06-10 00:23:31.782 Current selected Data/Trading service: CQG WebAPI | 2022-06-10 00:23:31.782 Custom symbol settings values: disabled | 2022-06-10 00:23:31.782 Chart Update Interval: 40 | 2022-06-10 00:23:31.782 Intraday Data Storage Time Unit: 0 | 2022-06-10 00:23:31.782 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-06-10 00:23:31.782 2022-06-09 22:23:31 Local computer time in UTC | 2022-06-10 00:23:31.782 2022-06-10 00:23:31 Local computer time in SC Time Zone | 2022-06-10 00:23:31.782 2022-06-09 18:20:48 Server time in UTC | 2022-06-10 00:23:31.782 Local computer UTC time and Server UTC time difference: 4 seconds. | 2022-06-10 00:23:31.782 Program path: C:\SierraChart\ | 2022-06-10 00:23:31.782 Data Files path: C:\SierraChart\Data\ | 2022-06-10 00:23:31.782 OS Version Number: 6.1 | 2022-06-10 00:23:31.782 Locale Setting: C | 2022-06-10 00:23:31.782 DLLs: Figury_64.dll, markHvol_ver3_64.dll, markHvol_ver4_64.dll, markHvol_vsatrader_ver4.0_64.dll, revardRiskLinie_64.dll, revRiskLine_live_v2_64.dll, revRiskLine_vsatrader-v1_64.dll, trade_panel_live_v1_7_Live_64.dll, trade_panel_sim_v1_7_sim_64.dll, trade_panel_sim_vsatrader_v1_6_h_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, wolumen_64.dll, wolumen_vsatrader_64.dll, wsk1_64.dll | 2022-06-10 00:23:31.782 Allowed protected custom studies: | 2022-06-10 00:23:31.782 File >> Disconnect selected. | 2022-06-10 00:23:44.772 CQG WebAPI | Sending Web API Logoff message. | 2022-06-10 00:23:44.802 CQG WebSocket socket (1) | CloseSocket call. | 2022-06-10 00:23:44.802 CQG WebSocket socket (1) | Max send buffers used during socket life: 3 | 2022-06-10 00:23:44.802 CQG WebSocket socket (1) | Max send buffer size during socket life: 309 | 2022-06-10 00:23:44.802 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-06-10 00:23:44.802 CQG WebSocket | WebSocket closed. | 2022-06-10 00:23:44.802 CQG WebAPI | WebSocket closed. | 2022-06-10 00:23:44.802 CQG WebAPI | Disconnected. | 2022-06-10 00:23:44.802 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2022-06-10 00:23:45.022 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2022-06-10 00:23:45.022 CQG WebAPI | Connecting to server api.cqg.com | 2022-06-10 00:23:54.202 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-06-10 00:23:54.202 CQG WebSocket socket (3) | Creating socket. Using TLS 1.2. | 2022-06-10 00:23:54.552 CQG WebSocket socket (3) | New receive buffer size: 5242880 | 2022-06-10 00:23:54.552 CQG WebSocket socket (3) | Connecting to IP: 195.166.124.165. | 2022-06-10 00:23:54.552 CQG WebSocket | Opening WebSocket. | 2022-06-10 00:23:54.622 CQG WebSocket | Sending WebSocket handshake. | 2022-06-10 00:23:54.622 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-06-10 00:23:54.912 CQG WebSocket | Server header | Connection: upgrade | 2022-06-10 00:23:54.912 CQG WebSocket | Server header | Sec-WebSocket-Accept: dXV8MwCTqg7RGd1E70wEvJcvFNI= | 2022-06-10 00:23:54.912 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-06-10 00:23:54.912 CQG WebSocket | Server header | Upgrade: websocket | 2022-06-10 00:23:54.912 CQG WebSocket | Server header | | 2022-06-10 00:23:54.912 CQG WebSocket | Web socket state is now open. | 2022-06-10 00:23:54.912 CQG WebAPI | WebSocket connected. | 2022-06-10 00:23:54.912 CQG WebAPI | Sending market data logon message. | 2022-06-10 00:23:54.912 CQG WebAPI | Base Time: 2022-05-22T06:10:02. 2022-05-22 06:10:02 | 2022-06-10 00:23:55.572 CQG WebAPI | Logon successful. Session Token = DSxbVQ9L2ZPW8AKk8o44NiRtWtDqxfegZiGfoOPpjBUm7QcwWfukx9/UBq4CRQkxHQQ/4q1Y+FT | 2022-06-10 00:23:55.572 CQG WebAPI | Connected to server complete. | 2022-06-10 00:23:55.572 Triggering next historical data download in queue. | 2022-06-10 00:23:55.572 Triggering next historical data download in queue. | 2022-06-10 00:23:55.572 Triggering next historical data download in queue. | 2022-06-10 00:23:55.572 Triggering next historical data download in queue. | 2022-06-10 00:23:55.572 Updated verified funded futures trading account ending date to: 2022-07-09 22:23:55 | 2022-06-10 00:23:55.572 CQG WebAPI | Sending Trade Accounts request message. | 2022-06-10 00:23:55.602 No download requests in the queue to start downloads for. | 2022-06-10 00:23:55.602 No download requests in the queue to start downloads for. | 2022-06-10 00:23:55.602 No download requests in the queue to start downloads for. | 2022-06-10 00:23:55.602 No download requests in the queue to start downloads for. | 2022-06-10 00:23:55.602 Using symbol data fast lookup vector | 2022-06-10 00:23:55.602 CQG WebAPI | Starting real-time market data updates for: F.US.GCEQ22. ID: 1 Service code: cqg | 2022-06-10 00:23:55.602 CQG WebAPI | Sending symbol resolution request for F.US.GCEQ22. ID: 452398 | 2022-06-10 00:23:55.602 CQG WebAPI | Requesting security definition data for: F.US.GCEQ22. ID: 1 | 2022-06-10 00:23:55.602 CQG WebAPI | Starting real-time market data updates for: F.US.CLEN22. ID: 2 Service code: cqg | 2022-06-10 00:23:55.602 CQG WebAPI | Sending symbol resolution request for F.US.CLEN22. ID: 452399 | 2022-06-10 00:23:55.602 CQG WebAPI | Requesting security definition data for: F.US.CLEN22. ID: 2 | 2022-06-10 00:23:55.602 CQG WebAPI | Using primary service for historical data for F.US.CLEN22 | 2022-06-10 00:23:55.602 Added historical Intraday data request for F.US.CLEN22 to the queue. | 2022-06-10 00:23:55.602 Intraday data recording state for symbol F.US.CLEN22 is set to download 'Pending'. | 2022-06-10 00:23:55.602 Triggering next historical data download in queue. | 2022-06-10 00:23:55.602 Delaying start of download for F.US.CLEN22 | 2022-06-10 00:23:55.602 CQG WebAPI | Starting real-time market data updates for: F.US.BP6M22. ID: 3 Service code: cqg | 2022-06-10 00:23:55.672 CQG WebAPI | Sending symbol resolution request for F.US.BP6M22. ID: 452400 | 2022-06-10 00:23:55.672 CQG WebAPI | Requesting security definition data for: F.US.BP6M22. ID: 3 | 2022-06-10 00:23:55.672 CQG WebAPI | Using primary service for historical data for F.US.BP6M22 | 2022-06-10 00:23:55.672 Added historical Intraday data request for F.US.BP6M22 to the queue. | 2022-06-10 00:23:55.672 Intraday data recording state for symbol F.US.BP6M22 is set to download 'Pending'. | 2022-06-10 00:23:55.672 Triggering next historical data download in queue. | 2022-06-10 00:23:55.672 CQG WebAPI | Starting real-time market data updates for: F.US.EU6M22. ID: 4 Service code: cqg | 2022-06-10 00:23:55.672 CQG WebAPI | Sending symbol resolution request for F.US.EU6M22. ID: 452401 | 2022-06-10 00:23:55.672 CQG WebAPI | Requesting security definition data for: F.US.EU6M22. ID: 4 | 2022-06-10 00:23:55.672 CQG WebAPI | Using primary service for historical data for F.US.EU6M22 | 2022-06-10 00:23:55.672 Added historical Intraday data request for F.US.EU6M22 to the queue. | 2022-06-10 00:23:55.672 Intraday data recording state for symbol F.US.EU6M22 is set to download 'Pending'. | 2022-06-10 00:23:55.672 Triggering next historical data download in queue. | 2022-06-10 00:23:55.672 CQG WebAPI | Received symbol resolution report for symbol F.US.GCEQ22. Search Symbol: F.US.GCEQ22. Request ID: 452398. Contract ID: 1. | 2022-06-10 00:23:55.682 CQG WebAPI | Requesting market data for F.US.GCEQ22 | 2022-06-10 00:23:55.682 CQG WebAPI | Brokerage name: AMP. Account Name: 123722 | 2022-06-10 00:23:55.682 Updated verified funded futures trading account ending date to: 2022-07-09 22:23:55 | 2022-06-10 00:23:55.682 CQG WebAPI | Sending collateral subscribe request. | 2022-06-10 00:23:55.682 CQG WebAPI | Received symbol resolution report for symbol F.US.CLEN22. Search Symbol: F.US.CLEN22. Request ID: 452399. Contract ID: 2. | 2022-06-10 00:23:55.682 CQG WebAPI | Requesting market data for F.US.CLEN22 | 2022-06-10 00:23:55.682 CQG WebAPI | Starting real-time market data updates for: F.US.YMU22. ID: 5 Service code: cqg | 2022-06-10 00:23:55.682 CQG WebAPI | Sending symbol resolution request for F.US.YMU22. ID: 452403 | 2022-06-10 00:23:55.682 CQG WebAPI | Requesting security definition data for: F.US.YMU22. ID: 5 | 2022-06-10 00:23:55.682 CQG WebAPI | Using primary service for historical data for F.US.YMU22 | 2022-06-10 00:23:55.682 Added historical Intraday data request for F.US.YMU22 to the queue. | 2022-06-10 00:23:55.682 Intraday data recording state for symbol F.US.YMU22 is set to download 'Pending'. | 2022-06-10 00:23:55.682 Triggering next historical data download in queue. | 2022-06-10 00:23:55.682 CQG WebAPI | Using primary service for historical data for F.US.GCEQ22 | 2022-06-10 00:23:55.712 Added historical Intraday data request for F.US.GCEQ22 to the queue. | 2022-06-10 00:23:55.712 Intraday data recording state for symbol F.US.GCEQ22 is set to download 'Pending'. | 2022-06-10 00:23:55.712 Triggering next historical data download in queue. | 2022-06-10 00:23:55.712 CQG WebAPI | Received symbol resolution report for symbol F.US.BP6M22. Search Symbol: F.US.BP6M22. Request ID: 452400. Contract ID: 3. | 2022-06-10 00:23:55.752 CQG WebAPI | Requesting market data for F.US.BP6M22 | 2022-06-10 00:23:55.752 CQG WebAPI | Received symbol resolution report for symbol F.US.EU6M22. Search Symbol: F.US.EU6M22. Request ID: 452401. Contract ID: 4. | 2022-06-10 00:23:55.762 CQG WebAPI | Requesting market data for F.US.EU6M22 | 2022-06-10 00:23:55.762 CQG WebAPI | Market data subscription for F.US.GCEQ22 was unsuccessful. Text: Real-time data subscription for instrument F.US.GCE (corresponding to ID = 1) is not enabled. | 2022-06-10 00:23:55.762 Symbol Error - F.US.GCEQ22 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.GCE (corresponding to ID = 1) is not enabled. | 2022-06-10 00:23:55.762 CQG WebAPI | Received symbol resolution report for symbol F.US.YMU22. Search Symbol: F.US.YMU22. Request ID: 452403. Contract ID: 5. | 2022-06-10 00:23:55.802 CQG WebAPI | Requesting market data for F.US.YMU22 | 2022-06-10 00:23:55.802 CQG WebAPI | Market data subscription for F.US.CLEN22 was unsuccessful. Text: Real-time data subscription for instrument F.US.CLE (corresponding to ID = 2) is not enabled. | 2022-06-10 00:23:55.802 Symbol Error - F.US.CLEN22 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.CLE (corresponding to ID = 2) is not enabled. | 2022-06-10 00:23:55.802 CQG WebAPI | Market data subscription for F.US.BP6M22 was unsuccessful. Text: Real-time data subscription for instrument F.US.BP6 (corresponding to ID = 3) is not enabled. | 2022-06-10 00:23:55.872 Symbol Error - F.US.BP6M22 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.BP6 (corresponding to ID = 3) is not enabled. | 2022-06-10 00:23:55.872 CQG WebAPI | Market data subscription for F.US.EU6M22 was unsuccessful. Text: Real-time data subscription for instrument F.US.EU6 (corresponding to ID = 4) is not enabled. | 2022-06-10 00:23:55.872 Symbol Error - F.US.EU6M22 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.EU6 (corresponding to ID = 4) is not enabled. | 2022-06-10 00:23:55.872 CQG WebAPI | Market data subscription for F.US.YMU22 was unsuccessful. Text: Real-time data subscription for instrument F.US.YM (corresponding to ID = 5) is not enabled. | 2022-06-10 00:23:55.872 Symbol Error - F.US.YMU22 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.YM (corresponding to ID = 5) is not enabled. | 2022-06-10 00:23:55.872 HD Request # 107 | Downloading Intraday chart data for F.US.CLEN22 to the file F.US.CLEN22.scid. Service: cqg | 2022-06-10 00:23:56.032 HD Request # 107 | Download start date-time: 2022-05-31 19:36:10.000000. File last date-time: 2022-05-31 19:36:10.168000 | 2022-06-10 00:23:56.032 HD Request # 107 | Requesting historical Minute data. | 2022-06-10 00:23:56.032 HD Request # 107 | Error downloading historical Intraday data for F.US.CLEN22. Instrument F.US.CLE (corresponding to ID 2) is not allowed. | 2022-06-10 00:23:56.152 HD Request # 107 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.CLEN22 | 2022-06-10 00:23:56.152 HD Request # 107 | Add time&sales data | Remembered last file record date-time: 2022-05-31 17:36:10.168000 | 2022-06-10 00:23:56.152 HD Request # 107 | Completion time: 0s | 2022-06-10 00:23:56.152 HD Request # 107 | Intraday data download complete for F.US.CLEN22. Unique request ID: 107 | 2022-06-10 00:23:56.152 Removing historical data download ID 107. | 2022-06-10 00:23:56.152 Real-time Intraday chart data file updates started for F.US.CLEN22 | 2022-06-10 00:23:56.152 Intraday chart data file opened for F.US.CLEN22 | 2022-06-10 00:23:56.152 HD Request # 107 | Enabling Intraday chart updating for symbol. | 2022-06-10 00:23:56.152 Triggering next historical data download in queue. | 2022-06-10 00:23:56.152 HD Request # 108 | Downloading Intraday chart data for F.US.BP6M22 to the file F.US.BP6M22.scid. Service: cqg | 2022-06-10 00:23:56.152 HD Request # 108 | Download start date-time: 2022-05-31 19:36:09.000000. File last date-time: 2022-05-31 19:36:09.364002 | 2022-06-10 00:23:56.152 HD Request # 108 | Requesting historical Minute data. | 2022-06-10 00:23:56.152 HD Request # 108 | Error downloading historical Intraday data for F.US.BP6M22. Instrument F.US.BP6 (corresponding to ID 3) is not allowed. | 2022-06-10 00:23:57.382 HD Request # 108 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.BP6M22 | 2022-06-10 00:23:57.382 HD Request # 108 | Add time&sales data | Remembered last file record date-time: 2022-05-31 17:36:09.364002 | 2022-06-10 00:23:57.382 HD Request # 108 | Completion time: 1s | 2022-06-10 00:23:57.382 HD Request # 108 | Intraday data download complete for F.US.BP6M22. Unique request ID: 108 | 2022-06-10 00:23:57.382 Removing historical data download ID 108. | 2022-06-10 00:23:57.382 Real-time Intraday chart data file updates started for F.US.BP6M22 | 2022-06-10 00:23:57.382 Intraday chart data file opened for F.US.BP6M22 | 2022-06-10 00:23:57.382 HD Request # 108 | Enabling Intraday chart updating for symbol. | 2022-06-10 00:23:57.382 Triggering next historical data download in queue. | 2022-06-10 00:23:57.382 HD Request # 109 | Downloading Intraday chart data for F.US.EU6M22 to the file F.US.EU6M22.scid. Service: cqg | 2022-06-10 00:23:57.382 HD Request # 109 | Download start date-time: 2022-05-31 19:36:08.000000. File last date-time: 2022-05-31 19:36:08.492002 | 2022-06-10 00:23:57.382 HD Request # 109 | Requesting historical Minute data. | 2022-06-10 00:23:57.382 HD Request # 109 | Error downloading historical Intraday data for F.US.EU6M22. Instrument F.US.EU6 (corresponding to ID 4) is not allowed. | 2022-06-10 00:23:57.522 HD Request # 109 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.EU6M22 | 2022-06-10 00:23:57.522 HD Request # 109 | Add time&sales data | Remembered last file record date-time: 2022-05-31 17:36:08.492002 | 2022-06-10 00:23:57.522 HD Request # 109 | Completion time: 0s | 2022-06-10 00:23:57.522 HD Request # 109 | Intraday data download complete for F.US.EU6M22. Unique request ID: 109 | 2022-06-10 00:23:57.522 Removing historical data download ID 109. | 2022-06-10 00:23:57.522 Real-time Intraday chart data file updates started for F.US.EU6M22 | 2022-06-10 00:23:57.522 Intraday chart data file opened for F.US.EU6M22 | 2022-06-10 00:23:57.522 HD Request # 109 | Enabling Intraday chart updating for symbol. | 2022-06-10 00:23:57.522 Triggering next historical data download in queue. | 2022-06-10 00:23:57.522 HD Request # 110 | Downloading Intraday chart data for F.US.YMU22 to the file F.US.YMU22.scid. Service: cqg | 2022-06-10 00:23:57.522 HD Request # 110 | Download start date-time: 2021-12-05 23:23:57.000000. File last date-time: 00:00:00.000000 | 2022-06-10 00:23:57.522 HD Request # 110 | Requesting historical Minute data. | 2022-06-10 00:23:57.522 HD Request # 110 | Error downloading historical Intraday data for F.US.YMU22. Instrument F.US.YM (corresponding to ID 5) is not allowed. | 2022-06-10 00:23:57.652 HD Request # 110 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.YMU22 | 2022-06-10 00:23:57.652 HD Request # 110 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2022-06-10 00:23:57.652 HD Request # 110 | Completion time: 0s | 2022-06-10 00:23:57.652 HD Request # 110 | Intraday data download complete for F.US.YMU22. Unique request ID: 110 | 2022-06-10 00:23:57.652 Removing historical data download ID 110. | 2022-06-10 00:23:57.652 Real-time Intraday chart data file updates started for F.US.YMU22 | 2022-06-10 00:23:57.652 Intraday chart data file opened for F.US.YMU22 | 2022-06-10 00:23:57.652 HD Request # 110 | Enabling Intraday chart updating for symbol. | 2022-06-10 00:23:57.652 Triggering next historical data download in queue. | 2022-06-10 00:23:57.652 HD Request # 111 | Downloading Intraday chart data for F.US.GCEQ22 to the file F.US.GCEQ22.scid. Service: cqg | 2022-06-10 00:23:57.652 HD Request # 111 | Download start date-time: 2022-05-31 19:36:09.000000. File last date-time: 2022-05-31 19:36:09.128001 | 2022-06-10 00:23:57.652 HD Request # 111 | Requesting historical Minute data. | 2022-06-10 00:23:57.652 HD Request # 111 | Error downloading historical Intraday data for F.US.GCEQ22. Instrument F.US.GCE (corresponding to ID 1) is not allowed. | 2022-06-10 00:23:57.772 HD Request # 111 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.GCEQ22 | 2022-06-10 00:23:57.772 HD Request # 111 | Add time&sales data | Remembered last file record date-time: 2022-05-31 17:36:09.128001 | 2022-06-10 00:23:57.772 HD Request # 111 | Completion time: 0s | 2022-06-10 00:23:57.772 HD Request # 111 | Intraday data download complete for F.US.GCEQ22. Unique request ID: 111 | 2022-06-10 00:23:57.772 Removing historical data download ID 111. | 2022-06-10 00:23:57.772 Real-time Intraday chart data file updates started for F.US.GCEQ22 | 2022-06-10 00:23:57.772 Intraday chart data file opened for F.US.GCEQ22 | 2022-06-10 00:23:57.772 HD Request # 111 | Enabling Intraday chart updating for symbol. | 2022-06-10 00:23:57.772 Triggering next historical data download in queue. | 2022-06-10 00:23:57.772 No download requests in the queue to start downloads for. | 2022-06-10 00:23:57.772 CQG WebAPI | Sending positions subscribe request. RequestID: 452409 | 2022-06-10 00:23:58.572 CQG WebAPI | Sending orders subscribe request. RequestID: 452410 | 2022-06-10 00:23:58.572 |
[2022-06-10 13:28:08] |
John - SC Support - Posts: 34254 |
AC123722: The following line (and the others like it) are the important ones: CQG WebAPI | Market data subscription for F.US.GCEQ22 was unsuccessful. Text: Real-time data subscription for instrument F.US.GCE (corresponding to ID = 1) is not enabled
Refer to the information at the following link: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2022-06-10 14:53:21] |
User192815 - Posts: 3 |
Hola, debería haber leído este post antes. Tuve que cambiar del paquete 3 al paquete 10 con alimentación Denali para evitar cualquier interrupción y poder operar con el servicio de CQG. ¿Qué debo hacer para tener los 45 días gratis y volver al paquete 10 cuando el paquete esté listo? Gracias |
[2022-06-10 17:34:55] |
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I should have read this post before. I had to change package 3 to package 10 with Denali food to avoid any interruption and be able to operate with the CQG service. What should I do to have the 45 days free and return to package 10 when the package is ready? We will set this up for you now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2022-06-13 08:38:54] |
Mr S Lukashov - Posts: 5 |
Hello, minutes ago I paid for Package 5 renewal (I use CQG data for GBP Futures through AMP). Wasn't aware of this issue as I was using my Sierra Charts without a problem on Friday but now after paying for the package this morning, none of my charts are updating to live prices. I realise now that we have to switch to a higher package but I just made a payment for Package 5, do I have to pay again and lose the money I just spent on Package 5? How can I resolve this issue? Thank you. Date Time Of Last Edit: 2022-06-13 08:43:58
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[2022-06-13 10:47:46] |
Tripitaka - Posts: 5 |
Good Morning Sierra Support, I have Package 3 with CQG WebAPI and AMP Futures as a broker. Today when I logged in I could not connect to Data Feed. Could you please enable my account to connect with CQG? Thank you. |
[2022-06-13 11:19:08] |
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Regarding post #13 and #14: This is resolved for your account. We provided your account access to Service Package 12 at no cost for 60 days.
After that you need to change to Service Package 10 or 11 depending upon whether you were using Service package 3 or 5. Package 10 is equivalent to package 3 and package 11 is equivalent to package 5. Service Package 10 and 11 support connections to external services. For complete details, refer to: Service Package Changes | Discontinued External Services | Reducing Overall Costs Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-13 11:19:37
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[2022-06-13 11:33:35] |
Mr S Lukashov - Posts: 5 |
Hey Sierra Staff, Thanks, we appreciate your assistance. I just checked my Sierra and data is coming through like normal so thank you. However, the Notification Message box says 'Your Evaluation period of package 12 will ned in 1 day(s). Shall I ignore that message since you said here that it will last 60 days? Kind Regards |
[2022-06-13 12:52:56] |
Tripitaka - Posts: 5 |
Thank you Sierra, I am also having the same message box. Also, I am not getting real time data. Data stopped on Friday June 10 at 5pm and charts don't have any data after that. I currently have Real Time CQG data with AMP Futures and I select CQG WebAPI as Data/Trade Service in SierraCharts. What should I do to continue getting Real time data and be able to trade? Thank you Date Time Of Last Edit: 2022-06-13 13:44:20
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[2022-06-13 13:03:06] |
User300096 - Posts: 8 |
Hi - I also bought the level 10 package with CGQ/AMP. On an additional issue, I have had SERIOUS issues with running speed since this change was made. Some issues are: 1) SC takes a very long time to startup ~2 minutes, which is new 2) On initial startup, no data will load. All I get is a blue box at the bottom saying "waiting for historical data". This is true for both historical and intraday charts. 3) The workaround I have for number two is to disconnect from data feed, then reconnect. This then redownloads data and will update chart. At this point I can now trade - This process takes around 5-10 minutes in total each time I restart SC. I have to do number three every time I start the program. Again, this is new since the CGQ/Denali data feed change. I have a hunch either I configured something wrong, or Denali is not playing well with CGQ. It is getting to the point of frustration I want to change software, but like SC enough to want to stay. |
[2022-06-13 14:46:44] |
Tripitaka - Posts: 5 |
Hi Sierra Support, Thank you for your help. I don't understand why I need to complete the agreements, register and pay for a new data feed with Denali if I already have CQG data feed that I am paying AMP futures? I am happy with CQG and don't mind staying with them. Is there anything else I need to do. I still not have any live data inside Sierra. Thank you THis is what I get in the log: F.US.ENQM22 5 Min #1 | Reloading chart. | 2022-06-13 11:02:32.709 Using symbol data fast lookup vector | 2022-06-13 11:02:32.817 CQG WebAPI | Real-time market data only supported with Sierra Chart data feed for symbol: F.US.ENQM22. ID: 1 | 2022-06-13 11:02:32.817 Symbol Error - F.US.ENQM22 is unknown, unavailable, or improperly formatted. Real-time market data only supported with Sierra Chart data feed for symbol: F.US.ENQM22. ID: 1 | 2022-06-13 11:02:32.817 CQG WebAPI | Using primary service for historical data for F.US.ENQM22 | 2022-06-13 11:02:32.817 No historical data client is currently set to download historical Intraday data for F.US.ENQM22. | 2022-06-13 11:02:32.817 Real-time Intraday chart data file updates started for F.US.ENQM22 | 2022-06-13 11:02:32.817 Intraday chart data file opened for F.US.ENQM22 | 2022-06-13 11:02:32.817 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2022-06-13 11:03:01.381 v Date Time Of Last Edit: 2022-06-13 15:04:28
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[2022-06-13 14:47:13] |
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One important difference between the Denali Data Feed and CQG is the Denali Data Feed provides data for historical futures contracts. CQG does not. The data for expired contracts is missing and then has to be downloaded. All that data has to be downloaded and can take some time. Once it is downloaded it will not be done again. When you reconnect to the data feed, there may not be any further attempt to download historical data for expired futures contracts. It depends. There are certain conditions which control this. We would have to examine the code to look at the conditions. However the links we gave above, certainly are going to help with improving overall performance. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2022-06-13 14:48:01] |
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I don't understand why I need to complete the agreements, register and pay for a new data feed with Denali if I already have CQG data feed that I am paying AMP futures? Sierra Chart no longer supports market data from CQG for CME group and EUREX. This is firm policy.I am happy with CQG and don't mind staying with them. You have to cancel market data that you pay through your AMP trading account. We do not support that any longer. You will not have to pay exchange fees, for June. That will be free. Full information is here: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2394 First complete the agreements and let us know when done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-13 14:49:36
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[2022-06-13 15:10:23] |
Tripitaka - Posts: 5 |
OK I see.. I am understanding a bit more. Thank you. I will cancel data fees at AMP. Do I also have to disable CQG at AMP of leave it open so trades can pass? Also, at AMP I was getting CBOE Volatility Index (VIX). Where Can I get VIX now in Sierra Chart. The Denali feed doesn't have CBOE? Thank you |
[2022-06-13 15:14:10] |
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Do I also have to disable CQG at AMP of leave it open so trades can pass? No. You just tell AMP, that you do not require market data from CQG. Only order routing. This is all.Also, at AMP I was getting CBOE Volatility Index (VIX). Where Can I get VIX now in Sierra Chart. The Denali feed doesn't have CBOE? Sierra Chart does provide the volatility index futures. Agreements and activation can be done here:https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCFE If you are referring to the non-futures volatility index, then you can continue to pay for that through CQG. It is supported still. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-13 15:14:48
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[2022-06-13 16:20:25] |
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I just checked my Sierra and data is coming through like normal so thank you. However, the Notification Message box says 'Your Evaluation period of package 12 will ned in 1 day(s). Attach here a screenshot of what you see. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-13 16:20:37
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