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Date/Time: Sat, 21 Dec 2024 12:12:17 +0000

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[Locked] - Regarding Requirement for Package 10, 11, 12 for Connection to CQG, IB.

View Count: 5645

[2022-06-05 18:27:13]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have put out a notice to our users through the System Notification window in Sierra Chart for the requirement to use package 10, 11 or 12 for connection to CQG, Interactive Brokers and other external services, for new Sierra Chart accounts and when there is a renewal of usage time on the account.

This is the notice:
Service Package Changes | Discontinued External Services | Reducing Overall Costs

Some users have not seen this notice.

What we are doing now, is we are giving users access to Service Package 12 for free, for 30 days. So the user can continue on package 3 or 5 but not have to pay anything more and be able to connect to their external trading/data service.

It is necessary though to have an active service package at 3 or 5 to take advantage of the free access to Service Package 12.

We have increased this to 60 days. There is nothing you need to do if you have been given access to package 12 or higher, using our evaluation functionality. We will automatically increase the time length by another 30 days for you. If you do not get this, let us know.


If you have already changed your Service Package from package 3 or 5 and are using CQG or Interactive Brokers, then you can contact us here and we will give you 60 days free of package 12 through the evaluation functionality, then we will change your service package back to 3 or 5.

In this way you will have access to package 12 free for 60 days. And not have to pay the higher package price during those 60 days by having to change to either package 10 or 11 depending upon whether you are using package 3 or 5 currently.

Information about Service Packages:
Description of Service Packages and Pricing
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-07-12 08:24:04
[2022-06-05 22:48:49]
[Go To First Post]
OrderFlow - Posts: 26
I'm confused...I use package 5 with CQG and can not connect. What do I need to do in order to connect?
[2022-06-06 01:47:46]
[Go To First Post]
User19165 - Posts: 346
Confused too, I have paid for service until mid SEP. The original post implies that I need to make changes before our agreed upon service is expired?
[2022-06-06 06:41:20]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
Regarding post #2:
Your account has been provided access to package 12 for 60 days. If you would like to upgrade your account to this package, then go to the Activate Services page.

We have changed your paid service package back to 5 for now. You can stay on that package for another two months.

Let us know if you need further help.

Regarding post #3, no you do not need to make any changes now. You are completely fine right now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-06-06 06:41:52
[2022-06-08 14:22:29]
[Go To First Post]
User442877 - Posts: 2
I need Sierra_Chart_Real_Time CQG. I have useing it for simulated transaction only. So,I have changed package 3 to 10 with CQG, with version 2350 and I can not connect. What shell I do more in order to connect?
[2022-06-08 15:17:39]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
You should not have a connection problem.

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Connect to the data feed:

Select "File >> Disconnect"

Select "File >> Connect to Data Feed"

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-06-08 15:17:57
[2022-06-08 17:08:05]
[Go To First Post]
User626889 - Posts: 1
Hi,
I should have read this post before. I had to change from package 3 to package 10 with Denali feed to avoid any interruption. What should i do to have the 45 days free and return to package 3 when amp will be ready ? thanks
[2022-06-08 17:35:12]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
We set your account back to Service Package 3. And we have given you access to package 12 free for 60 days.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-09 22:35:06]
[Go To First Post]
User442877 - Posts: 2
Software version: 2354 64-bit | 2022-06-10 00:23:31.782
Primary Thread ID: 3664 | 2022-06-10 00:23:31.782
Usage end date: 2022-09-09 | 2022-06-10 00:23:31.782
Enabled for: Advanced Features 2. | 2022-06-10 00:23:31.782
Enabled for: Sierra Chart Historical Data Service. | 2022-06-10 00:23:31.782
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-06-10 00:23:31.782
Enabled for: Delayed Denali Exchange Data Feed. | 2022-06-10 00:23:31.782
Enabled for exchange2: fairx_exchange.data | 2022-06-10 00:23:31.782
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-06-10 00:23:31.782
Current selected Data/Trading service: CQG WebAPI | 2022-06-10 00:23:31.782
Custom symbol settings values: disabled | 2022-06-10 00:23:31.782
Chart Update Interval: 40 | 2022-06-10 00:23:31.782
Intraday Data Storage Time Unit: 0 | 2022-06-10 00:23:31.782
Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-06-10 00:23:31.782
2022-06-09 22:23:31 Local computer time in UTC | 2022-06-10 00:23:31.782
2022-06-10 00:23:31 Local computer time in SC Time Zone | 2022-06-10 00:23:31.782
2022-06-09 18:20:48 Server time in UTC | 2022-06-10 00:23:31.782
Local computer UTC time and Server UTC time difference: 4 seconds. | 2022-06-10 00:23:31.782
Program path: C:\SierraChart\ | 2022-06-10 00:23:31.782
Data Files path: C:\SierraChart\Data\ | 2022-06-10 00:23:31.782
OS Version Number: 6.1 | 2022-06-10 00:23:31.782
Locale Setting: C | 2022-06-10 00:23:31.782
DLLs: Figury_64.dll, markHvol_ver3_64.dll, markHvol_ver4_64.dll, markHvol_vsatrader_ver4.0_64.dll, revardRiskLinie_64.dll, revRiskLine_live_v2_64.dll, revRiskLine_vsatrader-v1_64.dll, trade_panel_live_v1_7_Live_64.dll, trade_panel_sim_v1_7_sim_64.dll, trade_panel_sim_vsatrader_v1_6_h_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, wolumen_64.dll, wolumen_vsatrader_64.dll, wsk1_64.dll | 2022-06-10 00:23:31.782
Allowed protected custom studies: | 2022-06-10 00:23:31.782

File >> Disconnect selected. | 2022-06-10 00:23:44.772
CQG WebAPI | Sending Web API Logoff message. | 2022-06-10 00:23:44.802
CQG WebSocket socket (1) | CloseSocket call. | 2022-06-10 00:23:44.802
CQG WebSocket socket (1) | Max send buffers used during socket life: 3 | 2022-06-10 00:23:44.802
CQG WebSocket socket (1) | Max send buffer size during socket life: 309 | 2022-06-10 00:23:44.802
CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-06-10 00:23:44.802
CQG WebSocket | WebSocket closed. | 2022-06-10 00:23:44.802
CQG WebAPI | WebSocket closed. | 2022-06-10 00:23:44.802
CQG WebAPI | Disconnected. | 2022-06-10 00:23:44.802
CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2022-06-10 00:23:45.022
CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2022-06-10 00:23:45.022

CQG WebAPI | Connecting to server api.cqg.com | 2022-06-10 00:23:54.202
CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-06-10 00:23:54.202
CQG WebSocket socket (3) | Creating socket. Using TLS 1.2. | 2022-06-10 00:23:54.552
CQG WebSocket socket (3) | New receive buffer size: 5242880 | 2022-06-10 00:23:54.552
CQG WebSocket socket (3) | Connecting to IP: 195.166.124.165. | 2022-06-10 00:23:54.552
CQG WebSocket | Opening WebSocket. | 2022-06-10 00:23:54.622
CQG WebSocket | Sending WebSocket handshake. | 2022-06-10 00:23:54.622
CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-06-10 00:23:54.912
CQG WebSocket | Server header | Connection: upgrade | 2022-06-10 00:23:54.912
CQG WebSocket | Server header | Sec-WebSocket-Accept: dXV8MwCTqg7RGd1E70wEvJcvFNI= | 2022-06-10 00:23:54.912
CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-06-10 00:23:54.912
CQG WebSocket | Server header | Upgrade: websocket | 2022-06-10 00:23:54.912
CQG WebSocket | Server header | | 2022-06-10 00:23:54.912
CQG WebSocket | Web socket state is now open. | 2022-06-10 00:23:54.912
CQG WebAPI | WebSocket connected. | 2022-06-10 00:23:54.912
CQG WebAPI | Sending market data logon message. | 2022-06-10 00:23:54.912
CQG WebAPI | Base Time: 2022-05-22T06:10:02. 2022-05-22 06:10:02 | 2022-06-10 00:23:55.572
CQG WebAPI | Logon successful. Session Token = DSxbVQ9L2ZPW8AKk8o44NiRtWtDqxfegZiGfoOPpjBUm7QcwWfukx9/UBq4CRQkxHQQ/4q1Y+FT | 2022-06-10 00:23:55.572
CQG WebAPI | Connected to server complete. | 2022-06-10 00:23:55.572
Triggering next historical data download in queue. | 2022-06-10 00:23:55.572
Triggering next historical data download in queue. | 2022-06-10 00:23:55.572
Triggering next historical data download in queue. | 2022-06-10 00:23:55.572
Triggering next historical data download in queue. | 2022-06-10 00:23:55.572
Updated verified funded futures trading account ending date to: 2022-07-09 22:23:55 | 2022-06-10 00:23:55.572
CQG WebAPI | Sending Trade Accounts request message. | 2022-06-10 00:23:55.602
No download requests in the queue to start downloads for. | 2022-06-10 00:23:55.602
No download requests in the queue to start downloads for. | 2022-06-10 00:23:55.602
No download requests in the queue to start downloads for. | 2022-06-10 00:23:55.602
No download requests in the queue to start downloads for. | 2022-06-10 00:23:55.602
Using symbol data fast lookup vector | 2022-06-10 00:23:55.602
CQG WebAPI | Starting real-time market data updates for: F.US.GCEQ22. ID: 1 Service code: cqg | 2022-06-10 00:23:55.602
CQG WebAPI | Sending symbol resolution request for F.US.GCEQ22. ID: 452398 | 2022-06-10 00:23:55.602
CQG WebAPI | Requesting security definition data for: F.US.GCEQ22. ID: 1 | 2022-06-10 00:23:55.602
CQG WebAPI | Starting real-time market data updates for: F.US.CLEN22. ID: 2 Service code: cqg | 2022-06-10 00:23:55.602
CQG WebAPI | Sending symbol resolution request for F.US.CLEN22. ID: 452399 | 2022-06-10 00:23:55.602
CQG WebAPI | Requesting security definition data for: F.US.CLEN22. ID: 2 | 2022-06-10 00:23:55.602
CQG WebAPI | Using primary service for historical data for F.US.CLEN22 | 2022-06-10 00:23:55.602
Added historical Intraday data request for F.US.CLEN22 to the queue. | 2022-06-10 00:23:55.602
Intraday data recording state for symbol F.US.CLEN22 is set to download 'Pending'. | 2022-06-10 00:23:55.602
Triggering next historical data download in queue. | 2022-06-10 00:23:55.602
Delaying start of download for F.US.CLEN22 | 2022-06-10 00:23:55.602
CQG WebAPI | Starting real-time market data updates for: F.US.BP6M22. ID: 3 Service code: cqg | 2022-06-10 00:23:55.672
CQG WebAPI | Sending symbol resolution request for F.US.BP6M22. ID: 452400 | 2022-06-10 00:23:55.672
CQG WebAPI | Requesting security definition data for: F.US.BP6M22. ID: 3 | 2022-06-10 00:23:55.672
CQG WebAPI | Using primary service for historical data for F.US.BP6M22 | 2022-06-10 00:23:55.672
Added historical Intraday data request for F.US.BP6M22 to the queue. | 2022-06-10 00:23:55.672
Intraday data recording state for symbol F.US.BP6M22 is set to download 'Pending'. | 2022-06-10 00:23:55.672
Triggering next historical data download in queue. | 2022-06-10 00:23:55.672
CQG WebAPI | Starting real-time market data updates for: F.US.EU6M22. ID: 4 Service code: cqg | 2022-06-10 00:23:55.672
CQG WebAPI | Sending symbol resolution request for F.US.EU6M22. ID: 452401 | 2022-06-10 00:23:55.672
CQG WebAPI | Requesting security definition data for: F.US.EU6M22. ID: 4 | 2022-06-10 00:23:55.672
CQG WebAPI | Using primary service for historical data for F.US.EU6M22 | 2022-06-10 00:23:55.672
Added historical Intraday data request for F.US.EU6M22 to the queue. | 2022-06-10 00:23:55.672
Intraday data recording state for symbol F.US.EU6M22 is set to download 'Pending'. | 2022-06-10 00:23:55.672
Triggering next historical data download in queue. | 2022-06-10 00:23:55.672
CQG WebAPI | Received symbol resolution report for symbol F.US.GCEQ22. Search Symbol: F.US.GCEQ22. Request ID: 452398. Contract ID: 1. | 2022-06-10 00:23:55.682
CQG WebAPI | Requesting market data for F.US.GCEQ22 | 2022-06-10 00:23:55.682
CQG WebAPI | Brokerage name: AMP. Account Name: 123722 | 2022-06-10 00:23:55.682
Updated verified funded futures trading account ending date to: 2022-07-09 22:23:55 | 2022-06-10 00:23:55.682
CQG WebAPI | Sending collateral subscribe request. | 2022-06-10 00:23:55.682
CQG WebAPI | Received symbol resolution report for symbol F.US.CLEN22. Search Symbol: F.US.CLEN22. Request ID: 452399. Contract ID: 2. | 2022-06-10 00:23:55.682
CQG WebAPI | Requesting market data for F.US.CLEN22 | 2022-06-10 00:23:55.682
CQG WebAPI | Starting real-time market data updates for: F.US.YMU22. ID: 5 Service code: cqg | 2022-06-10 00:23:55.682
CQG WebAPI | Sending symbol resolution request for F.US.YMU22. ID: 452403 | 2022-06-10 00:23:55.682
CQG WebAPI | Requesting security definition data for: F.US.YMU22. ID: 5 | 2022-06-10 00:23:55.682
CQG WebAPI | Using primary service for historical data for F.US.YMU22 | 2022-06-10 00:23:55.682
Added historical Intraday data request for F.US.YMU22 to the queue. | 2022-06-10 00:23:55.682
Intraday data recording state for symbol F.US.YMU22 is set to download 'Pending'. | 2022-06-10 00:23:55.682
Triggering next historical data download in queue. | 2022-06-10 00:23:55.682
CQG WebAPI | Using primary service for historical data for F.US.GCEQ22 | 2022-06-10 00:23:55.712
Added historical Intraday data request for F.US.GCEQ22 to the queue. | 2022-06-10 00:23:55.712
Intraday data recording state for symbol F.US.GCEQ22 is set to download 'Pending'. | 2022-06-10 00:23:55.712
Triggering next historical data download in queue. | 2022-06-10 00:23:55.712
CQG WebAPI | Received symbol resolution report for symbol F.US.BP6M22. Search Symbol: F.US.BP6M22. Request ID: 452400. Contract ID: 3. | 2022-06-10 00:23:55.752
CQG WebAPI | Requesting market data for F.US.BP6M22 | 2022-06-10 00:23:55.752
CQG WebAPI | Received symbol resolution report for symbol F.US.EU6M22. Search Symbol: F.US.EU6M22. Request ID: 452401. Contract ID: 4. | 2022-06-10 00:23:55.762
CQG WebAPI | Requesting market data for F.US.EU6M22 | 2022-06-10 00:23:55.762
CQG WebAPI | Market data subscription for F.US.GCEQ22 was unsuccessful. Text: Real-time data subscription for instrument F.US.GCE (corresponding to ID = 1) is not enabled. | 2022-06-10 00:23:55.762
Symbol Error - F.US.GCEQ22 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.GCE (corresponding to ID = 1) is not enabled. | 2022-06-10 00:23:55.762
CQG WebAPI | Received symbol resolution report for symbol F.US.YMU22. Search Symbol: F.US.YMU22. Request ID: 452403. Contract ID: 5. | 2022-06-10 00:23:55.802
CQG WebAPI | Requesting market data for F.US.YMU22 | 2022-06-10 00:23:55.802
CQG WebAPI | Market data subscription for F.US.CLEN22 was unsuccessful. Text: Real-time data subscription for instrument F.US.CLE (corresponding to ID = 2) is not enabled. | 2022-06-10 00:23:55.802
Symbol Error - F.US.CLEN22 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.CLE (corresponding to ID = 2) is not enabled. | 2022-06-10 00:23:55.802
CQG WebAPI | Market data subscription for F.US.BP6M22 was unsuccessful. Text: Real-time data subscription for instrument F.US.BP6 (corresponding to ID = 3) is not enabled. | 2022-06-10 00:23:55.872
Symbol Error - F.US.BP6M22 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.BP6 (corresponding to ID = 3) is not enabled. | 2022-06-10 00:23:55.872
CQG WebAPI | Market data subscription for F.US.EU6M22 was unsuccessful. Text: Real-time data subscription for instrument F.US.EU6 (corresponding to ID = 4) is not enabled. | 2022-06-10 00:23:55.872
Symbol Error - F.US.EU6M22 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.EU6 (corresponding to ID = 4) is not enabled. | 2022-06-10 00:23:55.872
CQG WebAPI | Market data subscription for F.US.YMU22 was unsuccessful. Text: Real-time data subscription for instrument F.US.YM (corresponding to ID = 5) is not enabled. | 2022-06-10 00:23:55.872
Symbol Error - F.US.YMU22 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.YM (corresponding to ID = 5) is not enabled. | 2022-06-10 00:23:55.872
HD Request # 107 | Downloading Intraday chart data for F.US.CLEN22 to the file F.US.CLEN22.scid. Service: cqg | 2022-06-10 00:23:56.032
HD Request # 107 | Download start date-time: 2022-05-31 19:36:10.000000. File last date-time: 2022-05-31 19:36:10.168000 | 2022-06-10 00:23:56.032
HD Request # 107 | Requesting historical Minute data. | 2022-06-10 00:23:56.032
HD Request # 107 | Error downloading historical Intraday data for F.US.CLEN22. Instrument F.US.CLE (corresponding to ID 2) is not allowed. | 2022-06-10 00:23:56.152
HD Request # 107 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.CLEN22 | 2022-06-10 00:23:56.152
HD Request # 107 | Add time&sales data | Remembered last file record date-time: 2022-05-31 17:36:10.168000 | 2022-06-10 00:23:56.152
HD Request # 107 | Completion time: 0s | 2022-06-10 00:23:56.152
HD Request # 107 | Intraday data download complete for F.US.CLEN22. Unique request ID: 107 | 2022-06-10 00:23:56.152
Removing historical data download ID 107. | 2022-06-10 00:23:56.152
Real-time Intraday chart data file updates started for F.US.CLEN22 | 2022-06-10 00:23:56.152
Intraday chart data file opened for F.US.CLEN22 | 2022-06-10 00:23:56.152
HD Request # 107 | Enabling Intraday chart updating for symbol. | 2022-06-10 00:23:56.152

Triggering next historical data download in queue. | 2022-06-10 00:23:56.152
HD Request # 108 | Downloading Intraday chart data for F.US.BP6M22 to the file F.US.BP6M22.scid. Service: cqg | 2022-06-10 00:23:56.152
HD Request # 108 | Download start date-time: 2022-05-31 19:36:09.000000. File last date-time: 2022-05-31 19:36:09.364002 | 2022-06-10 00:23:56.152
HD Request # 108 | Requesting historical Minute data. | 2022-06-10 00:23:56.152
HD Request # 108 | Error downloading historical Intraday data for F.US.BP6M22. Instrument F.US.BP6 (corresponding to ID 3) is not allowed. | 2022-06-10 00:23:57.382
HD Request # 108 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.BP6M22 | 2022-06-10 00:23:57.382
HD Request # 108 | Add time&sales data | Remembered last file record date-time: 2022-05-31 17:36:09.364002 | 2022-06-10 00:23:57.382
HD Request # 108 | Completion time: 1s | 2022-06-10 00:23:57.382
HD Request # 108 | Intraday data download complete for F.US.BP6M22. Unique request ID: 108 | 2022-06-10 00:23:57.382
Removing historical data download ID 108. | 2022-06-10 00:23:57.382
Real-time Intraday chart data file updates started for F.US.BP6M22 | 2022-06-10 00:23:57.382
Intraday chart data file opened for F.US.BP6M22 | 2022-06-10 00:23:57.382
HD Request # 108 | Enabling Intraday chart updating for symbol. | 2022-06-10 00:23:57.382

Triggering next historical data download in queue. | 2022-06-10 00:23:57.382
HD Request # 109 | Downloading Intraday chart data for F.US.EU6M22 to the file F.US.EU6M22.scid. Service: cqg | 2022-06-10 00:23:57.382
HD Request # 109 | Download start date-time: 2022-05-31 19:36:08.000000. File last date-time: 2022-05-31 19:36:08.492002 | 2022-06-10 00:23:57.382
HD Request # 109 | Requesting historical Minute data. | 2022-06-10 00:23:57.382
HD Request # 109 | Error downloading historical Intraday data for F.US.EU6M22. Instrument F.US.EU6 (corresponding to ID 4) is not allowed. | 2022-06-10 00:23:57.522
HD Request # 109 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.EU6M22 | 2022-06-10 00:23:57.522
HD Request # 109 | Add time&sales data | Remembered last file record date-time: 2022-05-31 17:36:08.492002 | 2022-06-10 00:23:57.522
HD Request # 109 | Completion time: 0s | 2022-06-10 00:23:57.522
HD Request # 109 | Intraday data download complete for F.US.EU6M22. Unique request ID: 109 | 2022-06-10 00:23:57.522
Removing historical data download ID 109. | 2022-06-10 00:23:57.522
Real-time Intraday chart data file updates started for F.US.EU6M22 | 2022-06-10 00:23:57.522
Intraday chart data file opened for F.US.EU6M22 | 2022-06-10 00:23:57.522
HD Request # 109 | Enabling Intraday chart updating for symbol. | 2022-06-10 00:23:57.522

Triggering next historical data download in queue. | 2022-06-10 00:23:57.522
HD Request # 110 | Downloading Intraday chart data for F.US.YMU22 to the file F.US.YMU22.scid. Service: cqg | 2022-06-10 00:23:57.522
HD Request # 110 | Download start date-time: 2021-12-05 23:23:57.000000. File last date-time: 00:00:00.000000 | 2022-06-10 00:23:57.522
HD Request # 110 | Requesting historical Minute data. | 2022-06-10 00:23:57.522
HD Request # 110 | Error downloading historical Intraday data for F.US.YMU22. Instrument F.US.YM (corresponding to ID 5) is not allowed. | 2022-06-10 00:23:57.652
HD Request # 110 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.YMU22 | 2022-06-10 00:23:57.652
HD Request # 110 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2022-06-10 00:23:57.652
HD Request # 110 | Completion time: 0s | 2022-06-10 00:23:57.652
HD Request # 110 | Intraday data download complete for F.US.YMU22. Unique request ID: 110 | 2022-06-10 00:23:57.652
Removing historical data download ID 110. | 2022-06-10 00:23:57.652
Real-time Intraday chart data file updates started for F.US.YMU22 | 2022-06-10 00:23:57.652
Intraday chart data file opened for F.US.YMU22 | 2022-06-10 00:23:57.652
HD Request # 110 | Enabling Intraday chart updating for symbol. | 2022-06-10 00:23:57.652

Triggering next historical data download in queue. | 2022-06-10 00:23:57.652
HD Request # 111 | Downloading Intraday chart data for F.US.GCEQ22 to the file F.US.GCEQ22.scid. Service: cqg | 2022-06-10 00:23:57.652
HD Request # 111 | Download start date-time: 2022-05-31 19:36:09.000000. File last date-time: 2022-05-31 19:36:09.128001 | 2022-06-10 00:23:57.652
HD Request # 111 | Requesting historical Minute data. | 2022-06-10 00:23:57.652
HD Request # 111 | Error downloading historical Intraday data for F.US.GCEQ22. Instrument F.US.GCE (corresponding to ID 1) is not allowed. | 2022-06-10 00:23:57.772
HD Request # 111 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.GCEQ22 | 2022-06-10 00:23:57.772
HD Request # 111 | Add time&sales data | Remembered last file record date-time: 2022-05-31 17:36:09.128001 | 2022-06-10 00:23:57.772
HD Request # 111 | Completion time: 0s | 2022-06-10 00:23:57.772
HD Request # 111 | Intraday data download complete for F.US.GCEQ22. Unique request ID: 111 | 2022-06-10 00:23:57.772
Removing historical data download ID 111. | 2022-06-10 00:23:57.772
Real-time Intraday chart data file updates started for F.US.GCEQ22 | 2022-06-10 00:23:57.772
Intraday chart data file opened for F.US.GCEQ22 | 2022-06-10 00:23:57.772
HD Request # 111 | Enabling Intraday chart updating for symbol. | 2022-06-10 00:23:57.772

Triggering next historical data download in queue. | 2022-06-10 00:23:57.772
No download requests in the queue to start downloads for. | 2022-06-10 00:23:57.772
CQG WebAPI | Sending positions subscribe request. RequestID: 452409 | 2022-06-10 00:23:58.572
CQG WebAPI | Sending orders subscribe request. RequestID: 452410 | 2022-06-10 00:23:58.572
[2022-06-10 13:28:08]
[Go To First Post]
John - SC Support - Posts: 36808
AC123722:

The following line (and the others like it) are the important ones:

CQG WebAPI | Market data subscription for F.US.GCEQ22 was unsuccessful. Text: Real-time data subscription for instrument F.US.GCE (corresponding to ID = 1) is not enabled

Refer to the information at the following link:
CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-10 14:53:21]
[Go To First Post]
User192815 - Posts: 3
Hola,
debería haber leído este post antes. Tuve que cambiar del paquete 3 al paquete 10 con alimentación Denali para evitar cualquier interrupción y poder operar con el servicio de CQG. ¿Qué debo hacer para tener los 45 días gratis y volver al paquete 10 cuando el paquete esté listo? Gracias
[2022-06-10 17:34:55]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
I should have read this post before. I had to change package 3 to package 10 with Denali food to avoid any interruption and be able to operate with the CQG service. What should I do to have the 45 days free and return to package 10 when the package is ready?
We will set this up for you now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-13 08:38:54]
[Go To First Post]
Mr S Lukashov - Posts: 5
Hello, minutes ago I paid for Package 5 renewal (I use CQG data for GBP Futures through AMP).

Wasn't aware of this issue as I was using my Sierra Charts without a problem on Friday but now after paying for the package this morning, none of my charts are updating to live prices.

I realise now that we have to switch to a higher package but I just made a payment for Package 5, do I have to pay again and lose the money I just spent on Package 5?

How can I resolve this issue?

Thank you.
Date Time Of Last Edit: 2022-06-13 08:43:58
[2022-06-13 10:47:46]
[Go To First Post]
Tripitaka - Posts: 5
Good Morning Sierra Support,


I have Package 3 with CQG WebAPI and AMP Futures as a broker. Today when I logged in I could not connect to Data Feed.

Could you please enable my account to connect with CQG?

Thank you.
[2022-06-13 11:19:08]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
Regarding post #13 and #14:
This is resolved for your account. We provided your account access to Service Package 12 at no cost for 60 days.

After that you need to change to Service Package 10 or 11 depending upon whether you were using Service package 3 or 5. Package 10 is equivalent to package 3 and package 11 is equivalent to package 5. Service Package 10 and 11 support connections to external services.

For complete details, refer to:
Service Package Changes | Discontinued External Services | Reducing Overall Costs
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-06-13 11:19:37
[2022-06-13 11:33:35]
[Go To First Post]
Mr S Lukashov - Posts: 5
Hey Sierra Staff,

Thanks, we appreciate your assistance.

I just checked my Sierra and data is coming through like normal so thank you. However, the Notification Message box says 'Your Evaluation period of package 12 will ned in 1 day(s).

Shall I ignore that message since you said here that it will last 60 days?

Kind Regards
[2022-06-13 12:52:56]
[Go To First Post]
Tripitaka - Posts: 5
Thank you Sierra,

I am also having the same message box.

Also, I am not getting real time data. Data stopped on Friday June 10 at 5pm and charts don't have any data after that. I currently have Real Time CQG data with AMP Futures and I select CQG WebAPI as Data/Trade Service in SierraCharts.

What should I do to continue getting Real time data and be able to trade?


Thank you
Date Time Of Last Edit: 2022-06-13 13:44:20
[2022-06-13 13:03:06]
[Go To First Post]
User300096 - Posts: 8
Hi - I also bought the level 10 package with CGQ/AMP.

On an additional issue, I have had SERIOUS issues with running speed since this change was made. Some issues are:

1) SC takes a very long time to startup ~2 minutes, which is new
2) On initial startup, no data will load. All I get is a blue box at the bottom saying "waiting for historical data". This is true for both historical and intraday charts.
3) The workaround I have for number two is to disconnect from data feed, then reconnect. This then redownloads data and will update chart. At this point I can now trade

- This process takes around 5-10 minutes in total each time I restart SC. I have to do number three every time I start the program. Again, this is new since the CGQ/Denali data feed change. I have a hunch either I configured something wrong, or Denali is not playing well with CGQ. It is getting to the point of frustration I want to change software, but like SC enough to want to stay.
[2022-06-13 14:12:05]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
Regarding post #16, we will check on that.

Regarding post #17, complete the agreements and activate the exchanges you require from here:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME

For more information refer to:
https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2394

Regarding post # 18 this is definitively not a Denali Data Feed specific issue. It is a general performance issue involving your system and the amount of charts you have and the amount of data to load.

And it has no association with the Denali Data Feed and CQG combination.

It is hard for us to know specifically what the issue is in your case but the most probable help topics would be:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Improving Historical Intraday Data Downloading Performance

High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.23 - Chart Tick Size and Volume at Price Processing

High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.1 - Too Much Data to Load or Loaded

High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.8 - Antivirus/Anti-Malware Software

High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.29 - Solid State Drives / SSD
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-13 14:46:44]
[Go To First Post]
Tripitaka - Posts: 5
Hi Sierra Support,

Thank you for your help.

I don't understand why I need to complete the agreements, register and pay for a new data feed with Denali if I already have CQG data feed that I am paying AMP futures?

I am happy with CQG and don't mind staying with them.

Is there anything else I need to do. I still not have any live data inside Sierra.

Thank you


THis is what I get in the log:


F.US.ENQM22 5 Min #1 | Reloading chart. | 2022-06-13 11:02:32.709
Using symbol data fast lookup vector | 2022-06-13 11:02:32.817
CQG WebAPI | Real-time market data only supported with Sierra Chart data feed for symbol: F.US.ENQM22. ID: 1 | 2022-06-13 11:02:32.817
Symbol Error - F.US.ENQM22 is unknown, unavailable, or improperly formatted. Real-time market data only supported with Sierra Chart data feed for symbol: F.US.ENQM22. ID: 1 | 2022-06-13 11:02:32.817
CQG WebAPI | Using primary service for historical data for F.US.ENQM22 | 2022-06-13 11:02:32.817
No historical data client is currently set to download historical Intraday data for F.US.ENQM22. | 2022-06-13 11:02:32.817
Real-time Intraday chart data file updates started for F.US.ENQM22 | 2022-06-13 11:02:32.817
Intraday chart data file opened for F.US.ENQM22 | 2022-06-13 11:02:32.817
CQG WebSocket socket (1) | Deleting network socket now after delay. | 2022-06-13 11:03:01.381
v
Date Time Of Last Edit: 2022-06-13 15:04:28
[2022-06-13 14:47:13]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
One important difference between the Denali Data Feed and CQG is the Denali Data Feed provides data for historical futures contracts. CQG does not. The data for expired contracts is missing and then has to be downloaded. All that data has to be downloaded and can take some time. Once it is downloaded it will not be done again.

When you reconnect to the data feed, there may not be any further attempt to download historical data for expired futures contracts. It depends. There are certain conditions which control this. We would have to examine the code to look at the conditions.

However the links we gave above, certainly are going to help with improving overall performance.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-13 14:48:01]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
I don't understand why I need to complete the agreements, register and pay for a new data feed with Denali if I already have CQG data feed that I am paying AMP futures?

I am happy with CQG and don't mind staying with them.
Sierra Chart no longer supports market data from CQG for CME group and EUREX. This is firm policy.

You have to cancel market data that you pay through your AMP trading account. We do not support that any longer. You will not have to pay exchange fees, for June. That will be free.

Full information is here:
https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2394

First complete the agreements and let us know when done.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-06-13 14:49:36
[2022-06-13 15:10:23]
[Go To First Post]
Tripitaka - Posts: 5
OK I see.. I am understanding a bit more. Thank you.

I will cancel data fees at AMP. Do I also have to disable CQG at AMP of leave it open so trades can pass?

Also, at AMP I was getting CBOE Volatility Index (VIX). Where Can I get VIX now in Sierra Chart. The Denali feed doesn't have CBOE?

Thank you
[2022-06-13 15:14:10]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
Do I also have to disable CQG at AMP of leave it open so trades can pass?
No. You just tell AMP, that you do not require market data from CQG. Only order routing. This is all.

Also, at AMP I was getting CBOE Volatility Index (VIX). Where Can I get VIX now in Sierra Chart. The Denali feed doesn't have CBOE?
Sierra Chart does provide the volatility index futures. Agreements and activation can be done here:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCFE

If you are referring to the non-futures volatility index, then you can continue to pay for that through CQG. It is supported still.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-06-13 15:14:48
[2022-06-13 16:20:25]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368

I just checked my Sierra and data is coming through like normal so thank you. However, the Notification Message box says 'Your Evaluation period of package 12 will ned in 1 day(s).
Regarding this, within Sierra Chart select Help >> Open System Message in Browser.

Attach here a screenshot of what you see. Instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-06-13 16:20:37

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