Support Board
Date/Time: Wed, 12 Mar 2025 21:31:39 +0000
SC Platform downloading historical data for hours
View Count: 497
| [2022-05-19 14:56:07] |
| User850181 - Posts: 10 |
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Every week or so, my SC platform will not function for 3-4 hours while it shows it is Downloading Historical Data. I have disabled firewall and virus scanning for SC and for the files being downloaded. I have adjusted the few symbols I am watching so that large amounts of intraday data is not being requested. The data downloads in 1 minute intervals, then the data connection drops and re-establishes, and then data downloading resumes, until finally all of this finishes 4 hours later. How do I fix this?
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| [2022-05-19 20:22:02] |
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When you have the issue provide the Message Log so we can look at it: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-23 12:48:27] |
| User850181 - Posts: 10 |
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Happening again this morning. Please see the attached Message Log. Thank you.
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 message log.txt - Attached On 2022-05-23 12:46:30 UTC - Size: 158.28 KB - 270 views |
| [2022-05-23 16:31:29] |
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Disregard the prior message. We are looking this over. We are observing something unusual: Trading Evaluator | There has been no activity on the network socket for 15s. Will reconnect. | 2022-05-23 06:58:42.792 This is too little of a time for there to be a reconnection.
Connection to the external service has been lost. | 2022-05-23 06:58:42.792 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-23 16:35:35] |
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We think the problem is your Sierra Chart installation is under too much of a heavy processing load. We will look into how to resolve this reconnection issue which should not be happening but definitely follow the information here to reduce the processing load: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often We do not see any unusual time to download historical data. Symbol Error - F.US.MESM20 is unknown, unavailable, or improperly formatted. Market data request not allowed.
For this, you can try selecting Edit >> Translate Symbols To Current Service to change the symbol name. If this does not work, then you will need to look for where this symbol is being used and update it manually. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-23 16:35:49
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| [2022-05-23 18:02:06] |
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This issue: Trading Evaluator | There has been no activity on the network socket for 15s. Will reconnect. | 2022-05-23 06:58:42.792
which we think is related to a high processing load, will be prevented in the next release coming out before morning.Connection to the external service has been lost. | 2022-05-23 06:58:42.792 There should not be a lost connection when there is no activity for 15 seconds. It should be more like 40 seconds to 60 seconds. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-23 18:02:30
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