Support Board
Date/Time: Wed, 12 Mar 2025 22:09:42 +0000
Post From: SC Platform downloading historical data for hours
| [2022-05-23 16:35:35] |
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We think the problem is your Sierra Chart installation is under too much of a heavy processing load. We will look into how to resolve this reconnection issue which should not be happening but definitely follow the information here to reduce the processing load: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often We do not see any unusual time to download historical data. Symbol Error - F.US.MESM20 is unknown, unavailable, or improperly formatted. Market data request not allowed.
For this, you can try selecting Edit >> Translate Symbols To Current Service to change the symbol name. If this does not work, then you will need to look for where this symbol is being used and update it manually. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-23 16:35:49
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