Support Board
Date/Time: Tue, 11 Mar 2025 17:18:44 +0000
Error connecting to data or trade service
View Count: 559
| [2022-04-20 23:11:43] |
| User221320 - Posts: 2 |
|
Hello, Could you please help? Please find here the log: Software version: 2383 64-bit | 2022-04-20 18:22:34.048 Primary Thread ID: 14368 | 2022-04-20 18:22:34.048 Usage end date: 2022-04-27 | 2022-04-20 18:22:34.048 Enabled for: Advanced Features 2. | 2022-04-20 18:22:34.048 Enabled for: Sierra Chart Historical Data Service. | 2022-04-20 18:22:34.048 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-04-20 18:22:34.048 Enabled for: Delayed Denali Exchange Data Feed. | 2022-04-20 18:22:34.048 Enabled for exchange2: NYMEX | 2022-04-20 18:22:34.048 Enabled for exchange2: fairx_exchange.data | 2022-04-20 18:22:34.048 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-04-20 18:22:34.048 Current selected Data/Trading service: Rithmic Direct - DTC | 2022-04-20 18:22:34.048 Custom symbol settings values: enabled | 2022-04-20 18:22:34.048 Chart Update Interval: 500 | 2022-04-20 18:22:34.048 Intraday Data Storage Time Unit: 0 | 2022-04-20 18:22:34.048 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-04-20 18:22:34.048 2022-04-20 22:22:34 Local computer time in UTC | 2022-04-20 18:22:34.048 2022-04-20 18:22:34 Local computer time in SC Time Zone | 2022-04-20 18:22:34.048 2022-04-20 22:11:17 Server time in UTC | 2022-04-20 18:22:34.048 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-04-20 18:22:34.048 Program path: C:\SierraChart\ | 2022-04-20 18:22:34.048 Data Files path: C:\SierraChart\Data\ | 2022-04-20 18:22:34.048 OS Version Number: 10.0 | 2022-04-20 18:22:34.048 Locale Setting: C | 2022-04-20 18:22:34.048 DLLs: UserContributedStudies_64.dll | 2022-04-20 18:22:34.049 Allowed protected custom studies: | 2022-04-20 18:22:34.049 Crash reporter started: true | 2022-04-20 18:22:34.049 HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (2) | Creating socket. Using TLS 1.2. | 2022-04-20 18:23:03.024 HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (2) | New receive buffer size: 32768 | 2022-04-20 18:23:03.024 HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (2) | Connecting to IP: 38.79.0.89. | 2022-04-20 18:23:03.024 HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (2) | Socket gracefully closed by remote side. | 2022-04-20 18:23:03.634 HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (2) | CloseSocket call. | 2022-04-20 18:23:03.640 HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-04-20 18:23:03.640 HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (2) | Closed. | 2022-04-20 18:23:03.640 Service connection timed out. Will disconnect and retry. | 2022-04-20 18:23:18.019 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-04-20 18:23:18.019 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-04-20 18:23:18.019 WSACleanup called. | 2022-04-20 18:23:18.035 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-04-20 18:23:18.038 DTC Client socket (1) | CloseSocket call. | 2022-04-20 18:23:18.038 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-04-20 18:23:18.039 Rithmic Direct - DTC | Disconnected. | 2022-04-20 18:23:18.039 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-04-20 18:23:18.039 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-04-20 18:23:18.165 DTC Client socket (1) | Closed. | 2022-04-20 18:23:18.166 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Aggregated | 2022-04-20 18:23:22.051 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 | 2022-04-20 18:23:22.062 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-04-20 18:23:22.063 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-04-20 18:23:22.064 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-04-20 18:23:22.064 Rithmic Direct - DTC | Network connection to server complete. | 2022-04-20 18:23:22.191 Rithmic Direct - DTC | Starting socket receive thread. | 2022-04-20 18:23:22.191 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-04-20 18:23:22.192 Rithmic Direct - DTC | Sending logon request message. | 2022-04-20 18:23:22.192 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (2) | Creating socket. Using TLS 1.2. | 2022-04-20 18:23:52.055 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (2) | New receive buffer size: 32768 | 2022-04-20 18:23:52.056 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (2) | Connecting to IP: 38.79.0.89. | 2022-04-20 18:23:52.056 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (2) | Socket gracefully closed by remote side. | 2022-04-20 18:23:52.625 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (2) | CloseSocket call. | 2022-04-20 18:23:52.630 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-04-20 18:23:52.630 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (2) | Closed. | 2022-04-20 18:23:52.630 |
| [2022-04-21 14:28:48] |
| John - SC Support - Posts: 38580 |
|
The first thing is to ensure that you have all the information entered correctly for the connection to Rithmic. Refer to the Setup Instructions at the following link: Rithmic Trading Platform Service: Setup Instructions With respect to the above, also ensure that you have entered your Username and Password for each of the data fields, even if you are not using their data. If you still have trouble, try connecting to a different Rithmic server and see if that will work. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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