Support Board
Date/Time: Tue, 11 Mar 2025 16:44:37 +0000
Post From: Error connecting to data or trade service
| [2022-04-20 23:11:43] |
| User221320 - Posts: 2 |
|
Hello, Could you please help? Please find here the log: Software version: 2383 64-bit | 2022-04-20 18:22:34.048 Primary Thread ID: 14368 | 2022-04-20 18:22:34.048 Usage end date: 2022-04-27 | 2022-04-20 18:22:34.048 Enabled for: Advanced Features 2. | 2022-04-20 18:22:34.048 Enabled for: Sierra Chart Historical Data Service. | 2022-04-20 18:22:34.048 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-04-20 18:22:34.048 Enabled for: Delayed Denali Exchange Data Feed. | 2022-04-20 18:22:34.048 Enabled for exchange2: NYMEX | 2022-04-20 18:22:34.048 Enabled for exchange2: fairx_exchange.data | 2022-04-20 18:22:34.048 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-04-20 18:22:34.048 Current selected Data/Trading service: Rithmic Direct - DTC | 2022-04-20 18:22:34.048 Custom symbol settings values: enabled | 2022-04-20 18:22:34.048 Chart Update Interval: 500 | 2022-04-20 18:22:34.048 Intraday Data Storage Time Unit: 0 | 2022-04-20 18:22:34.048 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-04-20 18:22:34.048 2022-04-20 22:22:34 Local computer time in UTC | 2022-04-20 18:22:34.048 2022-04-20 18:22:34 Local computer time in SC Time Zone | 2022-04-20 18:22:34.048 2022-04-20 22:11:17 Server time in UTC | 2022-04-20 18:22:34.048 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-04-20 18:22:34.048 Program path: C:\SierraChart\ | 2022-04-20 18:22:34.048 Data Files path: C:\SierraChart\Data\ | 2022-04-20 18:22:34.048 OS Version Number: 10.0 | 2022-04-20 18:22:34.048 Locale Setting: C | 2022-04-20 18:22:34.048 DLLs: UserContributedStudies_64.dll | 2022-04-20 18:22:34.049 Allowed protected custom studies: | 2022-04-20 18:22:34.049 Crash reporter started: true | 2022-04-20 18:22:34.049 HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (2) | Creating socket. Using TLS 1.2. | 2022-04-20 18:23:03.024 HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (2) | New receive buffer size: 32768 | 2022-04-20 18:23:03.024 HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (2) | Connecting to IP: 38.79.0.89. | 2022-04-20 18:23:03.024 HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (2) | Socket gracefully closed by remote side. | 2022-04-20 18:23:03.634 HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (2) | CloseSocket call. | 2022-04-20 18:23:03.640 HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-04-20 18:23:03.640 HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (2) | Closed. | 2022-04-20 18:23:03.640 Service connection timed out. Will disconnect and retry. | 2022-04-20 18:23:18.019 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-04-20 18:23:18.019 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-04-20 18:23:18.019 WSACleanup called. | 2022-04-20 18:23:18.035 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-04-20 18:23:18.038 DTC Client socket (1) | CloseSocket call. | 2022-04-20 18:23:18.038 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-04-20 18:23:18.039 Rithmic Direct - DTC | Disconnected. | 2022-04-20 18:23:18.039 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-04-20 18:23:18.039 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-04-20 18:23:18.165 DTC Client socket (1) | Closed. | 2022-04-20 18:23:18.166 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Aggregated | 2022-04-20 18:23:22.051 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 | 2022-04-20 18:23:22.062 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-04-20 18:23:22.063 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-04-20 18:23:22.064 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-04-20 18:23:22.064 Rithmic Direct - DTC | Network connection to server complete. | 2022-04-20 18:23:22.191 Rithmic Direct - DTC | Starting socket receive thread. | 2022-04-20 18:23:22.191 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-04-20 18:23:22.192 Rithmic Direct - DTC | Sending logon request message. | 2022-04-20 18:23:22.192 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (2) | Creating socket. Using TLS 1.2. | 2022-04-20 18:23:52.055 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (2) | New receive buffer size: 32768 | 2022-04-20 18:23:52.056 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (2) | Connecting to IP: 38.79.0.89. | 2022-04-20 18:23:52.056 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (2) | Socket gracefully closed by remote side. | 2022-04-20 18:23:52.625 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (2) | CloseSocket call. | 2022-04-20 18:23:52.630 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-04-20 18:23:52.630 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (2) | Closed. | 2022-04-20 18:23:52.630 |