Support Board
Date/Time: Tue, 26 Nov 2024 11:40:48 +0000
Cannot connect to CQG
View Count: 1482
| [2014-04-24 12:43:41] |
| User34947 - Posts: 42 |
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I switched from TT FIX to CQG, broker DDT. I already notified my broker that I am receiving the message log CQG Trading: Logon unsuccessful. Info: Logon failed: Trader is not enabled to use SierraChart client application. Please contact your FCM. | 2014-04-24 14:35:40 but they told me to notify SC support. Here's the log, thank you. Software version: 1126 | 2014-04-24 14:35:33 Usage end date: 2014-05-14 | 2014-04-24 14:35:33 Enabled for: Advanced Features. | 2014-04-24 14:35:33 Enabled for: Sierra Chart Historical Data Service. | 2014-04-24 14:35:33 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2014-04-24 14:35:33 Enabled for: CME, CBOT, NYMEX, COMEX exchanges. | 2014-04-24 14:35:33 Enabled for: EUREX exchange. | 2014-04-24 14:35:33 Received 1 data feed usernames. | 2014-04-24 14:35:33 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-04-24 14:35:33 Active service: CQG Trading | 2014-04-24 14:35:33 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2014-04-24 14:35:33 2014-04-24 14:35:33 Local computer clock time | 2014-04-24 14:35:33 2014-04-24 12:35:33 GMT time | 2014-04-24 14:35:33 2014-04-24 14:35:33 Time zone adjusted time | 2014-04-24 14:35:33 Time difference to server time: 0 seconds. | 2014-04-24 14:35:33 Program path: C:\SierraChart\ | 2014-04-24 14:35:33 Data Files path: C:\SierraChart\Data\ | 2014-04-24 14:35:33 OS Version Number: 6.1 | 2014-04-24 14:35:33 Checking for new symbol settings for cqg | 2014-04-24 14:35:33 Symbol settings are up-to-date for cqg | 2014-04-24 14:35:33 HD Request # 2 - Downloading Historical Daily chart data for GG#. Starting date: 2014-04-23. Service: cqg | 2014-04-24 14:35:36 HD Request # 2 - Using user Barchart Historical data account. | 2014-04-24 14:35:36 HD Request # 2 - Requesting historical Daily Continuous data for GGZ10 starting at 2014-04-22 | 2014-04-24 14:35:36 HD Request # 3 - Downloading Intraday chart data for FGBL-201406-Eurex to the file FGBL-201406-Eurex.scid. Service: cqg | 2014-04-24 14:35:37 HD Request # 3 - Download start Date-Time: 2014-04-24 14:29:56.0 | 2014-04-24 14:35:37 HD Request # 3 - Using server: ds3.sierracharts.com port 10149 | 2014-04-24 14:35:37 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-04-24 14:35:37 The network socket is connected. | 2014-04-24 14:35:37 HD Request # 3 - Sending historical data logon request message. | 2014-04-24 14:35:37 HD Request # 3 - Requesting Intraday data. Max. days to return: 186. Start Date-Time: 2014-04-24 12:29:56. Record interval: 0 . Symbol: FGBL-201406-Eurex | 2014-04-24 14:35:37 HD Request # 2 - Receiving historical Daily data for GG# starting at 2014-04-22 | 2014-04-24 14:35:37 Writing historical Daily data for GG# to the file GG#.dly | 2014-04-24 14:35:37 HD Request # 2 - Received 3 records from 2014-04-22 00:00:00 to 2014-04-24 00:00:00 (3.0 days) and wrote 2 records for GG# | 2014-04-24 14:35:37 HD Request # 2 - Daily download COMPLETE for GG#. Completion time: 0s | 2014-04-24 14:35:37 Socket has been shutdown and closed. | 2014-04-24 14:35:38 The network socket for historical data has been closed. | 2014-04-24 14:35:38 HD Request # 3 - Historical data for FGBL-201406-Eurex is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2014-04-24 14:35:38 HD Request # 3 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for FGBL-201406-Eurex | 2014-04-24 14:35:38 HD Request # 3 - Intraday download COMPLETE for FGBL-201406-Eurex. Completion time: 1s | 2014-04-24 14:35:38 CQG Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2014-04-24 14:35:38 Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2014-04-24 14:35:39 The network socket is connected. | 2014-04-24 14:35:39 CQG Trading FIX: Sending the Logon message. | 2014-04-24 14:35:39 CQG Trading: Connected to trading server. | 2014-04-24 14:35:39 CQG Trading: Connecting to market data server. | 2014-04-24 14:35:39 Connecting to websocket server. | 2014-04-24 14:35:39 Resolved address api.cqg.com to IP 208.48.16.34 | 2014-04-24 14:35:39 The network socket is connected. | 2014-04-24 14:35:39 Starting SSL connection on the socket. | 2014-04-24 14:35:39 SSL socket is connected. | 2014-04-24 14:35:40 Opening WebSocket. | 2014-04-24 14:35:40 Sending websocket handshake. | 2014-04-24 14:35:40 Received websocket handshake acknowledgment. | 2014-04-24 14:35:40 TRANSPORT OPEN | 2014-04-24 14:35:40 CQG Trading: Websocket connected. | 2014-04-24 14:35:40 CQG Trading: Sending market data logon message. | 2014-04-24 14:35:40 CQG Trading: Logon unsuccessful. Info: Logon failed: Trader is not enabled to use SierraChart client application. Please contact your FCM. | 2014-04-24 14:35:40 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-04-24 14:35:40 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-04-24 14:35:40 CQG Trading FIX: Sending a Logout message. | 2014-04-24 14:35:40 SSL shutdown indicates not able to send 'close notify'. | 2014-04-24 14:35:40 The SSL socket was shut down. | 2014-04-24 14:35:40 The SSL socket object has been freed. SSL state is now disconnected. | 2014-04-24 14:35:40 Socket has been shutdown and closed. | 2014-04-24 14:35:40 CQG Trading: Websocket closed. | 2014-04-24 14:35:40 CQG Trading: Disconnected. | 2014-04-24 14:35:40 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-04-24 14:35:40 CQG Trading FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2014-04-24 14:35:40 Socket has been shutdown and closed. | 2014-04-24 14:35:40 CQG Trading FIX: Logged out and disconnected. | 2014-04-24 14:35:40 CQG Trading FIX: Disconnected. | 2014-04-24 14:35:40 |
| [2014-04-24 14:29:31] |
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This message indicates a problem with the market data CQG account they provided you. Let your broker know about this: CQG Trading: Logon unsuccessful. Info: Logon failed: Trader is not enabled to use SierraChart client application. Please contact your FCM. | 2014-04-24 14:35:40 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-24 16:40:45] |
| User34947 - Posts: 42 |
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They replied that everything is set up correctly on their end, and that I have to contact you again ...
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| [2014-04-24 17:11:52] |
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Are you still getting this error in Sierra Chart?
Sierra Chart Support |
| [2014-04-24 17:16:14] |
| User34947 - Posts: 42 |
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Yes, still the same.
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| [2014-04-24 20:06:45] |
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This is not very good. We are being burdened with a lot of these questions. And clearly this is the responsibility of CQG and the clearing firm to resolve. We have no control over the connection and authorization to CQG. We will follow-up with CQG for you. Please start an Account Support Ticket here about this: https://www.sierrachart.com/usercp.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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