Support Board
Date/Time: Tue, 26 Nov 2024 11:57:48 +0000
Post From: Cannot connect to CQG
| [2014-04-24 12:43:41] |
| User34947 - Posts: 42 |
|
I switched from TT FIX to CQG, broker DDT. I already notified my broker that I am receiving the message log CQG Trading: Logon unsuccessful. Info: Logon failed: Trader is not enabled to use SierraChart client application. Please contact your FCM. | 2014-04-24 14:35:40 but they told me to notify SC support. Here's the log, thank you. Software version: 1126 | 2014-04-24 14:35:33 Usage end date: 2014-05-14 | 2014-04-24 14:35:33 Enabled for: Advanced Features. | 2014-04-24 14:35:33 Enabled for: Sierra Chart Historical Data Service. | 2014-04-24 14:35:33 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2014-04-24 14:35:33 Enabled for: CME, CBOT, NYMEX, COMEX exchanges. | 2014-04-24 14:35:33 Enabled for: EUREX exchange. | 2014-04-24 14:35:33 Received 1 data feed usernames. | 2014-04-24 14:35:33 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-04-24 14:35:33 Active service: CQG Trading | 2014-04-24 14:35:33 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2014-04-24 14:35:33 2014-04-24 14:35:33 Local computer clock time | 2014-04-24 14:35:33 2014-04-24 12:35:33 GMT time | 2014-04-24 14:35:33 2014-04-24 14:35:33 Time zone adjusted time | 2014-04-24 14:35:33 Time difference to server time: 0 seconds. | 2014-04-24 14:35:33 Program path: C:\SierraChart\ | 2014-04-24 14:35:33 Data Files path: C:\SierraChart\Data\ | 2014-04-24 14:35:33 OS Version Number: 6.1 | 2014-04-24 14:35:33 Checking for new symbol settings for cqg | 2014-04-24 14:35:33 Symbol settings are up-to-date for cqg | 2014-04-24 14:35:33 HD Request # 2 - Downloading Historical Daily chart data for GG#. Starting date: 2014-04-23. Service: cqg | 2014-04-24 14:35:36 HD Request # 2 - Using user Barchart Historical data account. | 2014-04-24 14:35:36 HD Request # 2 - Requesting historical Daily Continuous data for GGZ10 starting at 2014-04-22 | 2014-04-24 14:35:36 HD Request # 3 - Downloading Intraday chart data for FGBL-201406-Eurex to the file FGBL-201406-Eurex.scid. Service: cqg | 2014-04-24 14:35:37 HD Request # 3 - Download start Date-Time: 2014-04-24 14:29:56.0 | 2014-04-24 14:35:37 HD Request # 3 - Using server: ds3.sierracharts.com port 10149 | 2014-04-24 14:35:37 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-04-24 14:35:37 The network socket is connected. | 2014-04-24 14:35:37 HD Request # 3 - Sending historical data logon request message. | 2014-04-24 14:35:37 HD Request # 3 - Requesting Intraday data. Max. days to return: 186. Start Date-Time: 2014-04-24 12:29:56. Record interval: 0 . Symbol: FGBL-201406-Eurex | 2014-04-24 14:35:37 HD Request # 2 - Receiving historical Daily data for GG# starting at 2014-04-22 | 2014-04-24 14:35:37 Writing historical Daily data for GG# to the file GG#.dly | 2014-04-24 14:35:37 HD Request # 2 - Received 3 records from 2014-04-22 00:00:00 to 2014-04-24 00:00:00 (3.0 days) and wrote 2 records for GG# | 2014-04-24 14:35:37 HD Request # 2 - Daily download COMPLETE for GG#. Completion time: 0s | 2014-04-24 14:35:37 Socket has been shutdown and closed. | 2014-04-24 14:35:38 The network socket for historical data has been closed. | 2014-04-24 14:35:38 HD Request # 3 - Historical data for FGBL-201406-Eurex is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2014-04-24 14:35:38 HD Request # 3 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for FGBL-201406-Eurex | 2014-04-24 14:35:38 HD Request # 3 - Intraday download COMPLETE for FGBL-201406-Eurex. Completion time: 1s | 2014-04-24 14:35:38 CQG Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2014-04-24 14:35:38 Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2014-04-24 14:35:39 The network socket is connected. | 2014-04-24 14:35:39 CQG Trading FIX: Sending the Logon message. | 2014-04-24 14:35:39 CQG Trading: Connected to trading server. | 2014-04-24 14:35:39 CQG Trading: Connecting to market data server. | 2014-04-24 14:35:39 Connecting to websocket server. | 2014-04-24 14:35:39 Resolved address api.cqg.com to IP 208.48.16.34 | 2014-04-24 14:35:39 The network socket is connected. | 2014-04-24 14:35:39 Starting SSL connection on the socket. | 2014-04-24 14:35:39 SSL socket is connected. | 2014-04-24 14:35:40 Opening WebSocket. | 2014-04-24 14:35:40 Sending websocket handshake. | 2014-04-24 14:35:40 Received websocket handshake acknowledgment. | 2014-04-24 14:35:40 TRANSPORT OPEN | 2014-04-24 14:35:40 CQG Trading: Websocket connected. | 2014-04-24 14:35:40 CQG Trading: Sending market data logon message. | 2014-04-24 14:35:40 CQG Trading: Logon unsuccessful. Info: Logon failed: Trader is not enabled to use SierraChart client application. Please contact your FCM. | 2014-04-24 14:35:40 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-04-24 14:35:40 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-04-24 14:35:40 CQG Trading FIX: Sending a Logout message. | 2014-04-24 14:35:40 SSL shutdown indicates not able to send 'close notify'. | 2014-04-24 14:35:40 The SSL socket was shut down. | 2014-04-24 14:35:40 The SSL socket object has been freed. SSL state is now disconnected. | 2014-04-24 14:35:40 Socket has been shutdown and closed. | 2014-04-24 14:35:40 CQG Trading: Websocket closed. | 2014-04-24 14:35:40 CQG Trading: Disconnected. | 2014-04-24 14:35:40 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-04-24 14:35:40 CQG Trading FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2014-04-24 14:35:40 Socket has been shutdown and closed. | 2014-04-24 14:35:40 CQG Trading FIX: Logged out and disconnected. | 2014-04-24 14:35:40 CQG Trading FIX: Disconnected. | 2014-04-24 14:35:40 |