Support Board
Date/Time: Mon, 10 Mar 2025 07:09:11 +0000
Chartbooks
View Count: 462
| [2022-03-14 15:25:30] |
| User567477 - Posts: 6 |
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I lost all my charts and chartbooks 2 weeks ago. It took a week to get them running again, and I had to set the chartbooks up again. It worked all last week. Now they have all vanished again. The "Global Settings>Data/Trade Service>Current Selected Service" route I used last time to fix it, won't work this time. I used the Transact setting, under "Current Selected Service" last time which recovered all my charts except the YM which I couldn't find. Can you please advise how to fix, I may need a remote connection. Thanks, |
| [2022-03-14 16:45:57] |
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Why did this happen?: I lost all my charts and chartbooks 2 weeks ago.
There are backups: Chartbooks (Workspaces): Accessing a Backup Chartbook File You should have not had this issue unless your entire storage drive, failed on your computer. Make sure the symbols are set correctly in the charts by translating them with this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service Also be aware of the information here regarding Transact: Information for Transact Users for Versions 2354 and Higher Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-14 16:46:14
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