Support Board
Date/Time: Sun, 09 Mar 2025 13:49:17 +0000
Historical data issue
View Count: 453
| [2022-02-25 16:14:10] |
| Guilherme Rosa - Posts: 11 |
|
I just set up today a connection using Rithmic to connect Sierra Chart, and I have Denali Exchange Data Feed. However, I am not receiving historical data. When I open my platform the following Notice shows up: "To continue to receive real-time CME data through the Denali Exchange Data Feed when using the lower-priced CME exchange fees which are enabled on your account, requires that you connect Sierra Chart to your live trading account at least once a month." My broker is NinjaTrader, and it seems that Sierra Chart is not able to connect to them anymore. It was a recent change. So, I am not able to connect to my live trading to keep using Denali Exchange Data Feed and receiving historical data. Please advise how to solve this problem. |
| [2022-02-25 17:13:33] |
| John - SC Support - Posts: 38516 |
|
As long as you are connected to a live Rithmic server, you should be fine. Please get us a copy of your message log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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