Support Board

Date/Time: Sun, 09 Mar 2025 14:02:53 +0000

Post From: Historical data issue

[2022-02-25 17:13:33] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 38516
As long as you are connected to a live Rithmic server, you should be fine. Please get us a copy of your message log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing