Support Board
Date/Time: Thu, 06 Mar 2025 19:27:20 +0000
Connection problem
View Count: 619
| [2022-02-08 00:57:02] |
| User550708 - Posts: 1 |
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I have a new computer, and am unable to connect to Sierra Charts with my account Transact_User_domenari. I have sent you the message log. The error message I get is "Connection error message from service TransAct WS Account logon error -1(-1). I have tried everything, setting the SC user account name and password and my Transact account number in the Global Settings/Data/Trade Service Settings window. When I try to do File/Connect to Data Feed, it's greyed out. What am I supposed to do??? |
| [2022-02-08 04:00:34] |
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We have no control over this issue with Transact. It is not something we can help with other than request that you move to our replacement solution for Transact users. And also refer to information here regarding Transact for the replacement solution we have provided Transact users: *Important* Priority Message to Transact Users Actually this indicates you do have a connection to the Transact server: When I try to do File/Connect to Data Feed, it's greyed out. What am I supposed to do???
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-08 04:02:24
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| [2022-02-08 15:27:01] |
| Stage 5 Trading Corp. - Posts: 31 |
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Hi User550708, I am sorry to hear about the connection issues with Transact/Infinity. Stage 5 Trading is a brokerage firm that firmly stands behind Teton Order Routing and are here to help in anyway that we can. I am a former Infinity Futures Broker and I believe the best solution would be to switch to Sierra Teton Order Routing with Denali for real time and historical data. This is all maintained by Sierra directly, which I feel provides great benefits to traders as Sierra can focus on enhancements instead of maintenance of other third party order routing feeds. In addition, I feel it is the best overall quality and value for traders. As far as I understand, the Transact connection is in the process of no longer being supported by Sierra Chart. You can open an account for as little as $100 and you will receive $0.20 per side commissions on the micros and $0.45 commissions on non micros plus exchange and regulatory fees. Please feel free to contact us and we will gladly assist you with any questions you may have and/or the process of transitioning your account and hopefully helping you improve your current trading solution. If you have questions or would like to speak to an assigned personal broker for details, please call us at 1-312-896-9897 or 1-800-258-6675. You can email us at sierrachart@s5trading.com and can also contact us here: https://stage5trading.com/contact/ If you are ready to move to the Teton Order Routing solution right away, we invite you to complete an application by clicking the blue button at the top of the https://stage5trading.com/ page that says "Introducing Sierra Chart Teton Order Routing - Click Here to Open an account" Thank you, Anthony Giacomin Stage 5 Trading Trading derivatives carries a high degree of risk, and may not be suitable for all investors. Past performance is not necessarily indicative of future results. |
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