Support Board
Date/Time: Thu, 06 Mar 2025 19:23:17 +0000
I do not see the "M"
View Count: 729
| [2022-02-07 05:35:09] |
| PeaceFrog - Posts: 105 |
|
I am contacting Sierra Chart Support per - Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services - "If you expect to see the [M] and do not, then contact Sierra Chart Support." Kindly advise. Thank you. |
| [2022-02-07 18:48:03] |
| John - SC Support - Posts: 38450 |
|
Your account is all setup properly to receive the data from us. Therefore, we would need to see your Message Log. Please follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. ------------ Separately, we noted that you have multiple exchange active that are not necessary. What data are you wanting from the CME Group? What exchanges within the CME Group are you wanting Market Depth data? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-07 20:55:55] |
| PeaceFrog - Posts: 105 |
|
Hi John. Thank you for replying. Symbol of the chart is D6H10, it's an Intraday chart. The "M" does show up on the Daily chart for D6H10. Log: Software version: 2320 64-bit | 2022-02-07 12:35:40.783 Primary Thread ID: 1520 | 2022-02-07 12:35:40.783 Usage end date: 2022-02-08 | 2022-02-07 12:35:40.783 Enabled for: Advanced Features 2. | 2022-02-07 12:35:40.783 Enabled for: Sierra Chart Historical Data Service. | 2022-02-07 12:35:40.783 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-02-07 12:35:40.783 Enabled for: Delayed Denali Exchange Data Feed. | 2022-02-07 12:35:40.783 Enabled for exchange2: CME | 2022-02-07 12:35:40.783 Enabled for exchange2: CBOT (Trading Account Required) | 2022-02-07 12:35:40.783 Enabled for exchange2: COMEX (Trading Account Required) | 2022-02-07 12:35:40.783 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-02-07 12:35:40.783 Enabled for exchange2: fairx_exchange.data | 2022-02-07 12:35:40.783 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-02-07 12:35:40.783 Current selected Data/Trading service: SC Data - All Services | 2022-02-07 12:35:40.783 Custom symbol settings values: disabled | 2022-02-07 12:35:40.783 Chart Update Interval: 500 | 2022-02-07 12:35:40.783 Intraday Data Storage Time Unit: 0 | 2022-02-07 12:35:40.783 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-02-07 12:35:40.783 2022-02-07 20:35:40 Local computer time in UTC | 2022-02-07 12:35:40.783 2022-02-07 12:35:40 Local computer time in SC Time Zone | 2022-02-07 12:35:40.783 2022-02-07 18:04:58 Server time in UTC | 2022-02-07 12:35:40.783 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-02-07 12:35:40.783 Program path: C:\SierraChart\ | 2022-02-07 12:35:40.783 Data Files path: C:\SierraChart\Data\ | 2022-02-07 12:35:40.783 OS Version Number: 10.0 | 2022-02-07 12:35:40.784 Locale Setting: C | 2022-02-07 12:35:40.784 DLLs: DI-x_64.dll, DiffADX_64.dll, DiffsADX1x_64.dll, DiffsADX5x_64.dll, DiffsADXx_64.dll, DiffsDI-x_64.dll, Diffs_64.dll, DV12_64.dll, DV15_64.dll, DV1_64.dll, DV5_64.dll, DV_64.dll, MACD,BS,Mx,Dmx_64.dll, Max2_64.dll, Max3_64.dll, Max_64.dll, Trial99_64.dll, TrialAa_64.dll, TrialAb_64.dll, TrialAc_64.dll, TrialA_64.dll, TrialB_64.dll, TrialCa_64.dll, TrialCb_64.dll, TrialCc_64.dll, TrialCd_64.dll, TrialCe_64.dll, TrialCf_64.dll, TrialCg_64.dll, TrialCh_64.dll, TrialCi_64.dll, TrialCj_64.dll, TrialC_64.dll, TrialDa_64.dll | 2022-02-07 12:35:40.784 Allowed protected custom studies: | 2022-02-07 12:35:40.784 D6H10 1 Min #5 | Reloading chart. | 2022-02-07 12:36:31.523 D6H10 1 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\D6H10.scid | 2022-02-07 12:36:31.528 File >> Disconnect selected. | 2022-02-07 12:38:13.435 SC Data - All Services | Waiting for socket receive thread to end | 2022-02-07 12:38:13.438 DTC Client socket (1) | CloseSocket call. | 2022-02-07 12:38:13.438 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-02-07 12:38:13.438 SC Data - All Services | Disconnected from the server. | 2022-02-07 12:38:13.438 SC Data - All Services | Disconnected. | 2022-02-07 12:38:13.438 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-02-07 12:38:13.508 DTC Client socket (1) | Closed. | 2022-02-07 12:38:13.508 SC Data - All Services | Connected to server complete. | 2022-02-07 12:38:28.194 Triggering next historical data download in queue. | 2022-02-07 12:38:28.195 Triggering next historical data download in queue. | 2022-02-07 12:38:28.195 Triggering next historical data download in queue. | 2022-02-07 12:38:28.195 Triggering next historical data download in queue. | 2022-02-07 12:38:28.195 No download requests in the queue to start downloads for. | 2022-02-07 12:38:28.195 No download requests in the queue to start downloads for. | 2022-02-07 12:38:28.195 No download requests in the queue to start downloads for. | 2022-02-07 12:38:28.195 No download requests in the queue to start downloads for. | 2022-02-07 12:38:28.195 Mapping D6H10 to 6CH10. Service code: cme | 2022-02-07 12:38:28.224 SC Data - All Services | Starting real-time market data updates for: D6H10 (6CH10). ID: 1 Service code: cme | 2022-02-07 12:38:28.225 SC Data - All Services | Connecting to the server ds22.sierracharts.com. Port 443 | 2022-02-07 12:38:28.225 SC Data - All Services | Requesting security definition data for: D6H10 (6CH10). ID: 1 | 2022-02-07 12:38:28.225 DTC Client socket (1) | Creating socket. | 2022-02-07 12:38:28.250 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-02-07 12:38:28.250 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2022-02-07 12:38:28.250 SC Data - All Services | Network connection to server complete. | 2022-02-07 12:38:28.327 SC Data - All Services | Starting socket receive thread. | 2022-02-07 12:38:28.327 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-02-07 12:38:28.327 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-02-07 12:38:28.408 SC Data - All Services | Sending logon request message. | 2022-02-07 12:38:28.408 Added historical Intraday data request for D6H10 to the queue. | 2022-02-07 12:38:28.459 Intraday data recording state for symbol D6H10 is set to download 'Pending'. | 2022-02-07 12:38:28.459 Triggering next historical data download in queue. | 2022-02-07 12:38:28.459 Delaying start of download for D6H10 | 2022-02-07 12:38:28.459 SC Data - All Services | Received logon response. | 2022-02-07 12:38:29.230 SC Data - All Services | Server Name: SC Realtime Server. | 2022-02-07 12:38:29.230 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-02-07 12:38:29.231 SC Data - All Services | Successfully connected. | 2022-02-07 12:38:29.231 SC Data - All Services | Trading is not supported. | 2022-02-07 12:38:29.231 SC Data - All Services | Restarting real-time data updates for symbol: D6H10 -> 6CH10 | 2022-02-07 12:38:29.231 SC Data - All Services | Real-time data for symbol D6H10 is currently unavailable. | 2022-02-07 12:38:29.389 SC Data - All Services | Received security definition for symbol D6H10 | 2022-02-07 12:38:29.389 HD Request # 54 | Downloading Intraday chart data for D6H10 to the file D6H10.scid. Service: cme | 2022-02-07 12:38:34.235 HD Request # 54 | Download start date-time: 2009-09-26 16:59:59.000000. File last date-time: 00:00:00.000000 | 2022-02-07 12:38:34.236 HD Request # 54 | Using server: ds21.sierracharts.com port 10150 | 2022-02-07 12:38:34.237 Socket (2) | Creating socket. | 2022-02-07 12:38:34.309 Socket (2) | New receive buffer size: 5242880 | 2022-02-07 12:38:34.309 Socket (2) | Connecting to IP: 216.1.90.129. | 2022-02-07 12:38:34.309 HD Request # 54 | Setting DTC encoding to Binary VLS | 2022-02-07 12:38:34.464 HD Request # 54 | Sending historical data logon request message. | 2022-02-07 12:38:34.464 HD Request # 54 | Requesting Intraday data. Start date-time: 2009-09-26 16:59:59. Record interval: 0. Symbol: 6CH10 | 2022-02-07 12:38:34.996 Socket (2) | CloseSocket call. | 2022-02-07 12:38:35.069 HD Request # 54 | Error downloading historical Intraday data for D6H10. Historical data file not available for symbol. | 2022-02-07 12:38:35.069 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-02-07 12:38:35.070 Historical data download thread signaled to stop. | 2022-02-07 12:38:35.070 HD Request # 54 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for D6H10 | 2022-02-07 12:38:35.070 HD Request # 54 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2022-02-07 12:38:35.071 HD Request # 54 | Completion time: 1s | 2022-02-07 12:38:35.071 HD Request # 54 | Intraday data download complete for D6H10. Unique request ID: 54 | 2022-02-07 12:38:35.071 Removing historical data download ID 54. | 2022-02-07 12:38:35.071 Real-time Intraday chart data file updates started for D6H10 | 2022-02-07 12:38:35.071 Intraday chart data file opened for D6H10 | 2022-02-07 12:38:35.071 HD Request # 54 | Enabling Intraday chart updating for symbol. | 2022-02-07 12:38:35.071 Triggering next historical data download in queue. | 2022-02-07 12:38:35.072 No download requests in the queue to start downloads for. | 2022-02-07 12:38:35.072 Socket (2) | Socket gracefully closed by remote side. | 2022-02-07 12:38:35.145 Socket (2) | Closed. | 2022-02-07 12:38:35.145 ------------------------------------------------------------------------------------------------------- Thank you for noticing that I have multiple exchange active - I'm not sure why this would be, possibly I goofed something up while switching from CQG to Denali last night. Or possibly it's because I am under the impression that I have a 1 month free trial of data feed from Denali and that all features are free for the month. I was prompted to add many features during the switch to Denali that I wouldn't normally request. At present the data I want from the CME Group are Currency futures data, especially for the Canadian Dollar, which I believe is from the CME. Currently I would like Daily and Intraday history for the Canadian dollar from the early 2000's to present if possible. At present I do not want data from other exchanges like CBOT or NYMEX. I am not looking for Market Depth data at present either. Thank you very much for your help. |
| [2022-02-08 02:49:33] |
| PeaceFrog - Posts: 105 |
|
Hi John, I noticed today that the symbol in top left corner of chart window changes from “CA6XYY-CME[M]” to “D6XYY” (note no [M]) when I close Chartbooks and then open a different Chartbook. So, if a chartbook with symbol “CA6XYY-CME[M]” is open and I close it, all the information in the top left corner of the chart window goes away. Then when I open a new chartbook, the symbol is “D6XYY”. I can get back to the “CA6XYY-CME[M]” symbol by clicking on Global Settings-> Data Trade Service Settings, toggling to CQG WebAPI, clicking “Apply All”, then clicking “Yes” to “Data or Trading service has changed. Do you want to translate the symbols in the open Chartbooks to match the selected service?”, which changes the symbol to “F.US.CA6XYY[M]” (note the [M] has reappeared) and then going back to Global Settings-> Data Trade Service Settings, toggling to SC Data – All Services, clicking “Apply All” and clicking “Yes” to “Data or Trading service has changed. Do you want to translate the symbols in the open Chartbooks to match the selected service?”. I don’t know if this has anything to do with the issue but, either way, something seems off. Kindly advise. Thank you. |
| [2022-02-08 17:27:16] |
| John - SC Support - Posts: 38450 |
|
With regards to post #4. This explains all of it. You have to have the symbol set correctly for the particular service that you have selected. We take care of dealing with the symbol for the service and mapping it to the correct symbol to get your data. Therefore, when you are connected to CQG, you need to have the symbol F.US.CA6XYY and when you are connected to SC Data - All Services, it needs to be 6CXYY-CME. The first, and easiest way, to handle this is to just stay connected to CQG all the time and use the CQG symbols. But, if you do need to switch services for some reason, then just be sure you select the option to update the symbols when you get off the Data/Trade Service Settings Window and it prompts you for this. You can also update the symbols at any time by selecting Edit >> Translate Symbols to Current Service, which you would need to do if you open a new Chartbook after changing services. --------------- With regards to Post #3 - and your data. We see that you have deactivated the exchanges except for the Full CME Group with Market Depth. We just want to point out that if you really just need the data for the Canadian Dollar and you do not need Market Depth, then you could just use the CME Non-Professional Top-of-Book exchange for $1.25 per month. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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