Support Board
Date/Time: Thu, 06 Mar 2025 19:10:46 +0000
Post From: I do not see the "M"
| [2022-02-07 18:48:03] |
| John - SC Support - Posts: 38446 |
|
Your account is all setup properly to receive the data from us. Therefore, we would need to see your Message Log. Please follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. ------------ Separately, we noted that you have multiple exchange active that are not necessary. What data are you wanting from the CME Group? What exchanges within the CME Group are you wanting Market Depth data? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |