Support Board
Date/Time: Thu, 06 Mar 2025 09:30:20 +0000
Unable to connect to Data or Trading Service in the Evening
View Count: 564
| [2022-01-28 00:30:50] |
| User820595 - Posts: 9 |
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For the last few weeks I have been trying to access data once the new trading day starts at 3:00 PM Pacific. Some days I am able to get data and today is the fourth time the last few weeks I am not able to get live data. There is never a problem getting data in the morning (4-5AM Pacific) this only happens in the evening hours. I have submitted the SEND FOR ANALYSIS message every time. Then I am redirected to the Sierra chart help page that refers me to problem 57 or 62. Following those directions does not resolve the issue. In today's volatile markets not being able to access data is unacceptable. I desperately need your assistance in getting this problem resolved permanently. Thank You for your immediate assistance, stay safe Bill |
| [2022-01-28 05:38:50] |
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Yes we been hearing about this lately. We have no control over this Transact issue. And we are requesting Transact users to quickly move away from Transact and onto our Teton order routing service. Refer to the detailed information here: *Important* Priority Message to Transact Users Let us know if you need further help with this. Please do not stay with Transact. Take the time and read our message to users. We will be phasing Transact out soon. There are range of brokers to choose from. Once again please do not stay with Transact or ninja trader and move to a broker supporting our Teton order routing service and the Denali data feed and your problems will be immediately solved. Let us know if you need further help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-28 05:41:16
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| [2022-01-28 14:16:01] |
| Stage 5 Trading Corp. - Posts: 31 |
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Dear Trader, As a former Infinity Broker I fully understand the trials and tribulations of changing brokerage firms. As far as I understand, the Transact connection is in the process of no longer being supported by Sierra Chart. Stage 5 takes great pride in helping Transact/Infinity traders transition as seamlessly as possible. I believe the best solution would be to switch to Sierra Teton Order Routing with Denali for real time and historical data. This is all maintained by Sierra directly, which I feel provides great benefits to traders as Sierra can focus on enhancements instead of maintenance of other third party order routing feeds. In addition, I feel it is the best overall quality and value for traders. Please feel free to contact us and we will gladly assist you with any questions you may have and/or the process of transitioning your account and hopefully helping you improve your current issues. If you have questions or would like to speak to an assigned personal broker for details, please call us at 312-896-9897 or 1-800-258-6675. You can email us at sierrachart@s5trading.com and can also contact us here: https://stage5trading.com/contact/ If you are ready to move to the Teton Order Routing solution right away, we invite you to file an application here: https://stage5trading.com/ Thank you, Anthony Giacomin Trading derivatives carries a high degree of risk, and may not be suitable for all investors. Past performance is not necessarily indicative of future results. |
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