Login Page - Create Account

Support Board


Date/Time: Thu, 06 Mar 2025 09:33:07 +0000



Post From: Unable to connect to Data or Trading Service in the Evening

[2022-01-28 05:38:50]
Sierra Chart Engineering - Posts: 104368
Yes we been hearing about this lately. We have no control over this Transact issue. And we are requesting Transact users to quickly move away from Transact and onto our Teton order routing service. Refer to the detailed information here:
*Important* Priority Message to Transact Users


Let us know if you need further help with this. Please do not stay with Transact. Take the time and read our message to users. We will be phasing Transact out soon.

There are range of brokers to choose from. Once again please do not stay with Transact or ninja trader and move to a broker supporting our Teton order routing service and the Denali data feed and your problems will be immediately solved.

Let us know if you need further help.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-01-28 05:41:16