Support Board
Date/Time: Mon, 10 Mar 2025 07:55:02 +0000
Considering upgrade to pkg 5
View Count: 903
| [2022-01-19 13:01:53] |
| User996274 - Posts: 96 |
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Requesting a trial upgrade to package 5 I am using rithmic for data T |
| [2022-01-19 14:58:10] |
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Your account has been provided access to package 12 for 30 days. If you would like to upgrade your account to this package, then go to the Activate Services page. We also see you are running an older version of Sierra Chart. Update following these instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-19 19:46:10] |
| User996274 - Posts: 96 |
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I would like pkg 5 trial (I have rithmic) Pkg 12 requires me to redo all my charts which I cant do atm Thnx |
| [2022-01-19 20:04:59] |
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The particular service package does not require you to redo the charts.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-19 20:05:03
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| [2022-01-20 12:13:36] |
| User996274 - Posts: 96 |
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Please cancel the trial Half my charts did not load with the switch to 12 also data SC data is delayed I will try again another time thanks T Date Time Of Last Edit: 2022-01-20 12:45:52
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| [2022-01-20 13:59:55] |
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This does not make sense to us. It is not technically a problem at all. S maybe you have a Market Depth Historical Graph study on a chart which only works on service package 5 or higher, and there is some performance issue using it in your case for some reason. We will remove the trial, but it is not something we can do immediately. Will be later in the day. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-20 14:19:38] |
| User996274 - Posts: 96 |
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all my es charts did not transfer over the data is delayed on the trial pkg 3 (my previous) doesnt allow for MDHG that im aware of The trial pkg 12 doesnt have real time data? I set my data source to SC Data (all services) T |
| [2022-01-20 14:35:07] |
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No the service package does not control whether you get real-time data or not. That is based upon whether exchange fees are paid. all my es charts did not transfer over We do not understand this clearly but make sure the symbols are set correctly. Refer to this Edit menu command to translate the symbols:Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-20 14:35:36
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| [2022-01-21 12:52:26] |
| User875891 - Posts: 63 |
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Still waiting on the reset Please complete asap thnx |
| [2022-01-21 14:20:43] |
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This was already completed yesterday for the account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-21 14:40:01] |
| User996274 - Posts: 96 |
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Nothing has changed 1. I still have delayed SC data 2. when I try to switch to rithmic I get "not enabled on package" 3. now when I open my shrt cut it has changed the name of my account I need this taken care of asap Thnk you Date Time Of Last Edit: 2022-01-21 14:41:19
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| [2022-01-21 15:00:37] |
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For Rithmic, you need to be on service package 10 or higher. Refer to the instructions below to change to this service package. And also refer to: Rithmic Trading Platform Service: Rithmic Support Policy (Very important to read) To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-21 15:00:52
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| [2022-01-21 15:26:42] |
| User996274 - Posts: 96 |
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If Im reading your post correctly, I cannot go back to rithmic data (pkg 3)? I have to contact amp/rithmic to discontinue data? Is there a way to revert back to my old settings (pkg3,v.1978,rithmic data)? I was quite content with pkg 3, what data feeds can be used with it? thnx |
| [2022-01-21 16:09:41] |
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No Rithmic is not supported on Service Package 3. Is there a way to revert back to my old settings (pkg3,v.1978,rithmic data)? No. There is not proper support for Rithmic in older versions.I have to contact amp/rithmic to discontinue data?
Yes you will not want to use Rithmic market data and instead the Denali Exchange Data Feed for data:Denali Exchange Data Feed I was quite content with pkg 3, what data feeds can be used with it? Only Sierra Chart provided data feeds.We recommend that you change to the Teton Order Routing Service: Sierra Chart Teton Futures Order Routing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-21 16:10:55
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| [2022-01-23 22:28:29] |
| User996274 - Posts: 96 |
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Apologies for being a pest If I understand correctly i will need: 1 denali (or CQG)? 2 teton (or cqg?) 3 Trading accnt with a broker (amp will work?) thanks for your time |
| [2022-01-24 02:02:15] |
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We definitely do not recommend using CQG. If you are doing live trading in the CME group of markets, we recommend using the Teton order routing service: Sierra Chart Teton Futures Order Routing: Setup Instructions And changing to a broker that supports this service. They are listed at step 2 in the set up instructions. You will save on transaction fees with this service and have the best order routing and market data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-24 02:03:31
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| [2022-01-24 02:38:20] |
| User996274 - Posts: 96 |
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No the service package does not control whether you get real-time data or not. That is based upon whether exchange fees are paid.
I am an Amp customer (SC approved) How do I get RT data? |
| [2022-01-24 03:59:17] |
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Complete the agreements here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements After that, activate the exchange that you require from here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-24 03:59:21
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| [2022-01-27 14:41:33] |
| User996274 - Posts: 96 |
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related issue I have RT data but the trade window reverts back to sim when i try and enter This is happening on amp as well as IB Secondly, when I switched over to denali my accnt said I had 51 days (a week ago) Now I have a message stating that Im under funded This nightmare is on its second week and I still cant trade! Thnx |
| [2022-01-27 15:09:16] |
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This nightmare is on its second week and I still cant trade! You can 100% attribute this to CME. Not us.I have RT data but the trade window reverts back to sim when i try and enter
This would be because you do not have Sierra Chart connected to a Trading service. You need to connect it to a Trading service as explained here:Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services (Integration with Trading Services) What service do you want to use? Interactive brokers? And be sure to translate the symbols when you do. Now I have a message stating that Im under funded This is to pay for the exchange fee. It is just 3.50. You just need to make a payment of 3 USD. But you should add more rather than making a lot of small payments.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-27 15:09:55
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| [2022-03-15 14:53:09] |
| User996274 - Posts: 96 |
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I have RT data but the trade window reverts back to sim when i try and enter This is happening on amp as well as IB I went thru the instructions (adding cqg) and much of my data disappears as well as my trades revert to sim What am I doing wrong? I have re-upped with denali data and my agreements are up to date HELP! |
| [2022-03-15 16:08:19] |
| John - SC Support - Posts: 38516 |
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The first thing you need to do is to be connected to your trading account. If you are using CQG, then refer to the Setup Instructions here: CQG Trading Platform Service: Setup Instructions Or, if you are using Interactive Brokers, then follow these instructions: Interactive Brokers Trading Service: Setup Instructions Note that if you have accounts with both brokers and are wanting to trade both accounts, then we recommend using two separate installations of Sierra Chart, one for CQG and one for IB. Refer to the information here: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart After you get the above setup, then go through the following to ensure that you are properly setup to get the Denali data with your trading service setup: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services And finally, after this is all done, open your Chartbooks and select Edit >> Translate Symbols to Current Service to ensure that you have the correct symbols for the service you are using. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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