Support Board
Date/Time: Wed, 19 Mar 2025 12:02:21 +0000
Rithmic
View Count: 1789
| [2022-01-13 03:34:31] |
| User721434 - Posts: 11 |
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Hello, I have package 11 now in Sierra and from ApexTrading and Leeloo Rithmic. What exactly do I have to book in addition so that I can see a chart again? Which version do I need and do I enter the same 3 times in the data? https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=59373 |
| [2022-01-13 14:55:02] |
| John - SC Support - Posts: 38782 |
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First, make sure you update to the latest release. The image you are showing is from an interim version that is not the latest support for the new Rithmic interface. Once you do that, then you will need to enter your Username and Password for each of the Market Data entries. You should be fine after that. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-13 14:58:46] |
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You also need to activate the exchanges that you require here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Otherwise, you will have historical data issues!. Refer to: Rithmic Trading Platform Service: Rithmic Support Policy Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-13 15:00:31
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| [2022-01-16 15:15:16] |
| User721434 - Posts: 11 |
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Hello, I have now booked these services with Sierra. Market Data Level 2. Do I still need a real money account? I have one at Dorman "CQG". Do I have to connect that once a month too?
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 sierra_screen.png / V - Attached On 2022-01-16 15:14:40 UTC - Size: 79.66 KB - 191 views |
| [2022-01-17 08:01:06] |
| User150054 - Posts: 1 |
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Guten tag, ich habe leider keine historischen marktdaten. bitte diese frei zuschalten falls es an euch liegt. Ich habe denali 11+ level 2 und nutze rithmic von apex
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| [2022-01-17 16:45:39] |
| John - SC Support - Posts: 38782 |
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User721434: Hello, I have now booked these services with Sierra. Market Data Level 2. Do I still need a real money account? I have one at Dorman "CQG". Do I have to connect that once a month too?
Yes, you need to connect to your real money account at least once a month in order to qualify for the non-professional exchange fees for the CME Group data. It looks like you have already done this, so you should be good. Just remember to do it each month. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-17 16:51:50] |
| John - SC Support - Posts: 38782 |
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User150054: From Google Translate: Hello, unfortunately I do not have any historical market data. please enable them if it is up to you. I have denali 11+ level 2 and use rithmic from apex
Is your Apex account a live trading account or is it a Prop Firm account? Prop Firm accounts do not count towards the CME Requirement of a live account to qualify for the non-professional CME Group exchange fees. Refer to the following for more information: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges If you do not have a live trading account that you can connect to, then we recommend the following service: Easy Solution to CME Funded Trading Account Requirement For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-02 02:21:17] |
| Ryan Bailey - Posts: 53 |
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Hello. I have a real time CQG account hooked to Sierra Currently with a level 12 package, and I also Have Sierra Denali Data to run the charts, Non-pro full book. I now also have a Rithmic account that is through LeeLoo prop firm and I would like to connect it to Sierra for chart trading, However when i connect Rithmic in the Data there are no servers available to choose from in the Rithmic Drop down so its not allowing me to connect to Rithmic. Does the support team have a solution for this? Please advise |
| [2022-03-02 09:49:58] |
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Hello. I have a real time CQG account hooked to Sierra Currently with a level 12 package, Yes, this is good and we can see that you have connected to this account and the CME nonprofessional data is now authorized and can be used with Rithmic.However when i connect Rithmic in the Data there are no servers available to choose from in the Rithmic Drop down so its not allowing me to connect to Rithmic. In our experience this is just a temporary issue with the Rithmic server providing the list of their servers. Try again following the instructions here:Rithmic Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-02 09:50:44
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| [2022-03-03 04:04:58] |
| Ryan Bailey - Posts: 53 |
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This works perfectly. Thanks so much!! Data / select = Rithmic, hit ok, then reopen the data trade services window tab and servers will appear |
| [2022-10-18 20:03:52] |
| Brad Haven - Posts: 7 |
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hello there i have a live account and i am trying to use that data but trade through my prop account. every time i do it switching me to sim and i have tried everything is there anything else i can try
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| [2022-10-18 21:57:30] |
| John - SC Support - Posts: 38782 |
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In terms of the system switching you to "Simulation Mode", that would occur if you were not connected to a trading service, but rather had your Global Settings >> Data/Trade Service Settings >> Main Settings >> Current Selected Service set to SC Data - All Services. You would need to have your service set to one of your Rithmic accounts. Refer to the Setup Instructions for Rithmic at the following link: Rithmic Trading Platform Service: Setup Instructions But in terms of data, you can not receive data from one Rithmic account and trade another Rithmic account at the same time. You either get data from the trading service you are connected to (at that time) or you get your data from our Denali Exchange Data Feed (which does allow you to be connected to an external trading service and still get data). ----- Separately, we see that you have the Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts from our Denali Exchange Data Feed active for your account. But you have not connected Sierra Chart to your live, funded, futures trading account in order to verify the account for the Non-Professional CME Requirement. Refer to the following for more information: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges If you are not going to use our Denali Exchange Data Feed, then be sure to Deactivate the exchange before the end of the month, or you will pay the full amount again on November 1, 2022 when it renews. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-18 22:13:50] |
| Brad Haven - Posts: 7 |
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the issue is i am can not figure out how to be connected to the sc data and still trade my rithmic account. I have an futures account with phillip capital that was bought out by ninja trader so i made a stage 5 account. also thank you for getting back to me
Date Time Of Last Edit: 2022-10-18 22:15:12
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| [2022-10-19 06:26:28] |
| Sierra_Chart Engineering - Posts: 18841 |
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The instructions for this are here: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services If you have an account with Stage 5 have them set you up on the Teton order routing service to authorize the CME data: Sierra Chart Teton Futures Order Routing This way you will be able to receive the CME real-time data when connecting with Rithmic assuming you are not connecting to a real live trading account through Rithmic and only a paper trading account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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