Support Board
Date/Time: Tue, 04 Mar 2025 19:09:32 +0000
Unable to access Time and Sales and Market Depth data
View Count: 569
| [2021-12-21 18:18:36] |
| User99735 - Posts: 234 |
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Hi, Am unable to access Time and Sales and Market Depth data, when connected to Trading Evaluator account. Have done the settings in Data / Trade common settings window, as required. Please advice. |
| [2021-12-21 18:40:45] |
| John - SC Support - Posts: 38369 |
|
You are not setup to get any real-time data from us, therefore you would need to be connecting to the Delayed Trading Evaluator service. If you are connecting to the Delayed Trading Evaluator service and you are still not getting any data, then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-21 19:01:11] |
| User99735 - Posts: 234 |
|
Here it is Software version: 2333 64-bit | 2021-12-22 00:29:25.187 Primary Thread ID: 7456 | 2021-12-22 00:29:25.187 Usage end date: 2022-02-05 | 2021-12-22 00:29:25.187 Enabled for: Advanced Features 2. | 2021-12-22 00:29:25.187 Enabled for: Sierra Chart Historical Data Service. | 2021-12-22 00:29:25.187 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-12-22 00:29:25.187 Enabled for: Delayed Denali Exchange Data Feed. | 2021-12-22 00:29:25.187 Enabled for exchange2: fairx_exchange.data | 2021-12-22 00:29:25.187 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-12-22 00:29:25.187 Current selected Data/Trading service: Trading Evaluator - Delayed | 2021-12-22 00:29:25.187 Custom symbol settings values: disabled | 2021-12-22 00:29:25.187 Chart Update Interval: 500 | 2021-12-22 00:29:25.187 Intraday Data Storage Time Unit: 0 | 2021-12-22 00:29:25.187 Time Zone: +05:30:00 (IST+05:30) | 2021-12-22 00:29:25.187 2021-12-21 18:59:25 Local computer time in UTC | 2021-12-22 00:29:25.187 2021-12-22 00:29:25 Local computer time in SC Time Zone | 2021-12-22 00:29:25.187 2021-12-21 18:56:09 Server time in UTC | 2021-12-22 00:29:25.187 Local computer UTC time and Server UTC time difference: 15 seconds. | 2021-12-22 00:29:25.187 Notice: Your computer's clock is off by 15 seconds. For help with this, press the 'Send for Analysis' button. | 2021-12-22 00:29:25.187 Program path: C:\Installs\SierraChart\ | 2021-12-22 00:29:25.187 Data Files path: C:\Installs\SierraChart\Data\ | 2021-12-22 00:29:25.187 OS Version Number: 10.0 | 2021-12-22 00:29:25.188 Locale Setting: C | 2021-12-22 00:29:25.188 DLLs: AnkaSC_64.dll, AnkaTradeCopierSC.dll, AskBidVolAlert_64.dll, BetterAnchoredVWAP_64.dll, CorrectedCode-Copy_64.dll, CustomButtons240521_64.dll, D_Lines_1_64.dll, Grid_System_64.dll, MACrossover_64.dll, MATS15Sept2021.dll, MATS_64.dll, MATS_Latest2.dll, OpenRangeBO.dll, Trend-catcher_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-12-22 00:29:25.188 Allowed protected custom studies: OpenRangeBO | 2021-12-22 00:29:25.188 Trading Evaluator - Delayed | Connecting to the server tradesimulation1.sierracharts.com. Port 11095 | 2021-12-22 00:29:35.404 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-12-22 00:29:35.405 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-12-22 00:29:35.405 DTC Client socket (1) | Connecting to IP: 216.1.90.130. | 2021-12-22 00:29:35.405 Trading Evaluator - Delayed | Network connection to server complete. | 2021-12-22 00:29:35.664 Trading Evaluator - Delayed | Starting socket receive thread. | 2021-12-22 00:29:35.664 Trading Evaluator - Delayed | Sending encoding request to server: Binary VLS. Compression: none | 2021-12-22 00:29:35.664 Trading Evaluator - Delayed | Setting DTC encoding to Binary VLS | 2021-12-22 00:29:36.443 Trading Evaluator - Delayed | Sending logon request message. | 2021-12-22 00:29:36.443 Trading Evaluator - Delayed | Received logon response. | 2021-12-22 00:29:37.161 Trading Evaluator - Delayed | Server Name: SC DTC Server. Build=40375. | 2021-12-22 00:29:37.161 Trading Evaluator - Delayed | Server protocol version: 8. Client protocol version: 8 | 2021-12-22 00:29:37.161 Trading Evaluator - Delayed | Successfully connected. Connected to SC DTC Protocol server. Service=tradesimulation.dtctrading|SymbolSettings=tradesimulation.dtctrading. | 2021-12-22 00:29:37.161 Trading Evaluator - Delayed | Trading is supported. | 2021-12-22 00:29:37.161 Trading Evaluator - Delayed | Order cancel and replace is supported. | 2021-12-22 00:29:37.161 Trading Evaluator - Delayed | OCO Orders supported. | 2021-12-22 00:29:37.161 Trading Evaluator - Delayed | Bracket Orders supported. | 2021-12-22 00:29:37.161 Trading Evaluator - Delayed | Connected to server complete. | 2021-12-22 00:29:37.161 Triggering next historical data download in queue. | 2021-12-22 00:29:37.163 Triggering next historical data download in queue. | 2021-12-22 00:29:37.163 Triggering next historical data download in queue. | 2021-12-22 00:29:37.163 Triggering next historical data download in queue. | 2021-12-22 00:29:37.163 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2021-12-22 00:29:37.163 No download requests in the queue to start downloads for. | 2021-12-22 00:29:37.163 No download requests in the queue to start downloads for. | 2021-12-22 00:29:37.164 No download requests in the queue to start downloads for. | 2021-12-22 00:29:37.164 No download requests in the queue to start downloads for. | 2021-12-22 00:29:37.164 Mapping ESZ21 to ESZ21. Service code: cme | 2021-12-22 00:29:37.565 SC DTC Delayed Exchange Data | Starting real-time market data updates for: ESZ21 (ESZ21). ID: 1 Service code: cme | 2021-12-22 00:29:37.567 SC DTC Delayed Exchange Data | Connecting to the server ds12-2.sierracharts.com. Port 10043 | 2021-12-22 00:29:37.567 SC DTC Delayed Exchange Data | Requesting security definition data for: ESZ21 (ESZ21). ID: 1 | 2021-12-22 00:29:37.567 Requesting market depth updates for: ESZ21 if supported. | 2021-12-22 00:29:37.567 Separate subscription for market depth updates not supported. ESZ21 | 2021-12-22 00:29:37.567 Added historical Intraday data request for ESZ21 to the queue. | 2021-12-22 00:29:37.567 Intraday data recording state for symbol ESZ21 is set to download 'Pending'. | 2021-12-22 00:29:37.567 Triggering next historical data download in queue. | 2021-12-22 00:29:37.567 DTC Client socket (2) | Creating socket. | 2021-12-22 00:29:37.567 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-12-22 00:29:37.567 DTC Client socket (2) | Connecting to IP: 204.15.197.13. | 2021-12-22 00:29:37.567 Delaying start of download for ESZ21 | 2021-12-22 00:29:37.577 SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-12-22 00:29:37.840 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-12-22 00:29:37.840 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2021-12-22 00:29:37.840 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2021-12-22 00:29:38.145 SC DTC Delayed Exchange Data | Sending logon request message. | 2021-12-22 00:29:38.145 SC DTC Delayed Exchange Data | Received logon response. | 2021-12-22 00:29:39.087 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2021-12-22 00:29:39.087 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2021-12-22 00:29:39.087 SC DTC Delayed Exchange Data | Successfully connected. | 2021-12-22 00:29:39.087 SC DTC Delayed Exchange Data | Trading is not supported. | 2021-12-22 00:29:39.087 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ESZ21 -> ESZ21. Market Depth data restarted. | 2021-12-22 00:29:39.087 SC DTC Delayed Exchange Data | Clearing market depth for ESZ21 | 2021-12-22 00:29:39.463 Opened cached Depth file: C:\Installs\SierraChart\Data\MarketDepthData\ESZ21.2021-12-21.depth | 2021-12-22 00:29:39.463 SC DTC Delayed Exchange Data | Real-time data for symbol ESZ21 is currently unavailable. | 2021-12-22 00:29:39.463 SC DTC Delayed Exchange Data | Received security definition for symbol ESZ21 | 2021-12-22 00:29:39.463 HD Request # 2 | Downloading Intraday chart data for ESZ21 to the file ESZ21.scid. Service: cme | 2021-12-22 00:29:44.132 HD Request # 2 | Download start date-time: 2021-12-17 19:59:58.000000. File last date-time: 2021-12-17 19:59:58.216000 | 2021-12-22 00:29:44.133 HD Request # 2 | Using server: ds23.sierracharts.com port 10149 | 2021-12-22 00:29:44.133 Socket (3) | Creating socket. | 2021-12-22 00:29:44.139 Socket (3) | New receive buffer size: 5242880 | 2021-12-22 00:29:44.139 Socket (3) | Connecting to IP: 216.1.90.130. | 2021-12-22 00:29:44.140 HD Request # 2 | Setting DTC encoding to Binary VLS | 2021-12-22 00:29:44.654 HD Request # 2 | Sending historical data logon request message. | 2021-12-22 00:29:44.654 |
| [2021-12-21 21:29:30] |
| John - SC Support - Posts: 38369 |
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The symbol you are using (ESZ21) is expired, so there is no longer any data for it. You need to rollover to the next contract (ESH22). Select Chart >> Perform Futures Symbol Rollover and select ESH22 in the list to rollover your chart. Refer to the following for this menu item: Chart Menu: Perform Futures Symbol Rollover (Chart menu) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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