Support Board
Date/Time: Tue, 04 Mar 2025 19:15:02 +0000
Post From: Unable to access Time and Sales and Market Depth data
| [2021-12-21 18:40:45] |
| John - SC Support - Posts: 38369 |
|
You are not setup to get any real-time data from us, therefore you would need to be connecting to the Delayed Trading Evaluator service. If you are connecting to the Delayed Trading Evaluator service and you are still not getting any data, then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |