Support Board
Date/Time: Mon, 03 Mar 2025 17:09:36 +0000
Paid telephone support
View Count: 688
| [2021-11-02 15:07:49] |
| Thaddeus Fulmer - Posts: 71 |
|
Hello, I will make this as short as possible: I have time gaps in my charts. Profiles are missing Letters, so I went to support board. I've been doing this since Friday. I am at my wits end so need telephone remote assistance support. I've tried closing Firewall Updating symbols Redownload data checking password All services are active I can't even think of all else I have done. Please tell me what I need to do in order to get remote assistance ASAP. http://www.sierrachart.com/image.php?Image=1635847758337.png http://www.sierrachart.com/image.php?Image=1635847866952.png I posted this message here because of this: "If you would like telephone and remote assistance support in general, then this is available for 0.75 USD/minute. Free telephone support is not provided with the low software and service prices that we charge. If you wish to request the paid service, send us a message through the Account Help Tickets page indicate that you wish to use this service. During this service we use Remote Assistance to view and control your desktop. The time should be prepaid and we will arrange that with you ahead of time." And by the way, I am having no problems with my other charting package, Motivewave. And that is connected to Rithmic. So not sure if the problem I am having is with Denali or something else. |
| [2021-11-02 16:48:02] |
| John - SC Support - Posts: 38313 |
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The first issue you are having is that your exchange selection for the Denali Exchange Data Feed did not renew on November 1, 2021 due to insufficient funds in your account. In order to reactivate the exchange, go to the Recurring Services page and scroll to the bottom where you will see the exchange that you had active previously. Select the button for Reactivate Exchange to reactivate it. You can access this page at the following link (you may have to login to the Sierra Chart website if you have not already been logged in): https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices Once you have done that, then you will be getting the Denali Exchange Data Feed again. Then go to your charts that have missing data and follow the instructions at the following link to redownload the data starting from a point where things were good: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart If this does not resolve your problem then let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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