Support Board
Date/Time: Mon, 03 Mar 2025 17:52:31 +0000
Post From: Paid telephone support
| [2021-11-02 15:07:49] |
| Thaddeus Fulmer - Posts: 71 |
|
Hello, I will make this as short as possible: I have time gaps in my charts. Profiles are missing Letters, so I went to support board. I've been doing this since Friday. I am at my wits end so need telephone remote assistance support. I've tried closing Firewall Updating symbols Redownload data checking password All services are active I can't even think of all else I have done. Please tell me what I need to do in order to get remote assistance ASAP. http://www.sierrachart.com/image.php?Image=1635847758337.png http://www.sierrachart.com/image.php?Image=1635847866952.png I posted this message here because of this: "If you would like telephone and remote assistance support in general, then this is available for 0.75 USD/minute. Free telephone support is not provided with the low software and service prices that we charge. If you wish to request the paid service, send us a message through the Account Help Tickets page indicate that you wish to use this service. During this service we use Remote Assistance to view and control your desktop. The time should be prepaid and we will arrange that with you ahead of time." And by the way, I am having no problems with my other charting package, Motivewave. And that is connected to Rithmic. So not sure if the problem I am having is with Denali or something else. |