Support Board
Date/Time: Tue, 04 Mar 2025 12:05:10 +0000
Able to Connect to Rithmic but Charts not Updating
View Count: 2348
| [2021-10-31 19:08:31] |
| tdd2672 - Posts: 61 |
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I've had in issue since 10/26 at 10:48 PST. I'm able to connect to the Rithmic data feed, the price updates correctly, and time & sales populates. However, charts have not updated since that time and date. I've problem-solved to the best of my ability but have exhausted the options that I'm aware of. Is there something that can cause this issue?
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| [2021-11-01 01:31:13] |
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Is your Rithmic account one of these trading evaluator services or is it a live funded trading account? We see you have the Denali data feed active, and the CME exchange, but you cannot access that historical or real-time data when using Rithmic because: The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement We recommend using the above solution in any case to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-11-01 01:31:35
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| [2021-12-02 04:46:32] |
| tdd2672 - Posts: 61 |
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Both actually. A live account through AMP and a evaluation account through Leeloo. I switched back to CQG on my live account which works fine. The eval account uses Rithmic and after updating Sierra Chart to the latest and connecting my charts still do not update. Price updates on the price column and T&S populates correctly but the chart will not update beyond 11/18.
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| [2021-12-02 13:06:07] |
| tdd2672 - Posts: 61 |
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I reverted back to 2276 and it's working fine. I tried 2308 but encountered the same issue.
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| [2021-12-02 16:21:25] |
| John - SC Support - Posts: 38341 |
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Please update to the latest Pre-Release (2328) and let us know if you continue to have the same issue of not seeing the real-time data updating.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-02 18:48:07] |
| tdd2672 - Posts: 61 |
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Hi John. It's updating properly now. Thank you.
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| [2021-12-02 20:08:40] |
| tdd2672 - Posts: 61 |
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Well, I spoke too soon. I closed out and opened again and it wasn't updating. I reverted back to 2276 and it updates as it should. After that I again updated to the prerelease and it is updating correctly. After closing the platform and opening once more it is still updating. I will advise if the issue reoccurs.
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| [2021-12-03 00:13:55] |
| tdd2672 - Posts: 61 |
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It seems that every time I close out and reopen it stops updating. I have to revert an older version and then back to prerelease each time to temporarily solve the issue.
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| [2021-12-03 15:03:08] |
| John - SC Support - Posts: 38341 |
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Please update to the latest release (2333) and then reproduce the problem you are having. Once you do, copy and paste your Message Log to this thread for us to take a look at it. Let us know what the time is when you had the problem with the connectivity. The instructions to post your Message Log are here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-07 02:51:09] |
| tdd2672 - Posts: 61 |
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Below is the message log. Time is 18:50 pst. HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2021-12-06 18:47:01.995 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 32768 | 2021-12-06 18:47:01.995 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 38.79.0.89. | 2021-12-06 18:47:01.995 Reading Internal Order ID file. | 2021-12-06 18:47:02.076 Reading Trade Orders file. | 2021-12-06 18:47:02.220 Reading Trade Positions file. | 2021-12-06 18:47:02.223 Reading Trade Account Data files. | 2021-12-06 18:47:02.225 UDPListener (2508). Port 22903 | Listening on UDP port 22903. | 2021-12-06 18:47:02.270 Software version: 2333 64-bit | 2021-12-06 18:47:02.271 Primary Thread ID: 138308 | 2021-12-06 18:47:02.271 Usage end date: 2022-03-07 | 2021-12-06 18:47:02.271 Enabled for: Advanced Features 2. | 2021-12-06 18:47:02.271 Enabled for: Sierra Chart Historical Data Service. | 2021-12-06 18:47:02.271 Enabled for: Delayed Denali Exchange Data Feed. | 2021-12-06 18:47:02.271 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-12-06 18:47:02.271 Current selected Data/Trading service: Rithmic Direct - DTC | 2021-12-06 18:47:02.271 Custom symbol settings values: enabled | 2021-12-06 18:47:02.271 Chart Update Interval: 50 | 2021-12-06 18:47:02.271 Intraday Data Storage Time Unit: 0 | 2021-12-06 18:47:02.271 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-12-06 18:47:02.271 2021-12-07 02:47:02 Local computer time in UTC | 2021-12-06 18:47:02.271 2021-12-06 18:47:02 Local computer time in SC Time Zone | 2021-12-06 18:47:02.271 2021-12-07 02:46:59 Server time in UTC | 2021-12-06 18:47:02.271 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-12-06 18:47:02.271 Program path: D:\Sierra Chart 12-4-2021\SierraChart 2\ | 2021-12-06 18:47:02.271 Data Files path: D:\Sierra Chart 12-4-2021\SierraChart 2\Data\ | 2021-12-06 18:47:02.271 OS Version Number: 10.0 | 2021-12-06 18:47:02.271 Locale Setting: C | 2021-12-06 18:47:02.272 DLLs: ETOFSv2.0.dll, ETOFSv2.0_64.dll, Pack02.dll, Pack02_64.dll, sst_AutoTradingOnSignal.dll, sst_AutoTradingOnSignal_64.dll, sst_FreeBundle.dll, sst_FreeBundle_64.dll, sst_pulling_stacking.dll, sst_pulling_stacking_64.dll, Trade29CustomStudies.dll, Trade29CustomStudies_2151_64.dll, Trade29CustomStudies_64.dll, Trading_BrettJohnsonsMultiFunctionTrailingStop_64.dll, TWFX_FREE_2151_64.dll, TWFX_FREE_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, zyp sierra free.dll, zyp sierra free_64.dll | 2021-12-06 18:47:02.273 Allowed protected custom studies: TWFX_Free, zyp_download_free | 2021-12-06 18:47:02.273 Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. | 2021-12-06 18:47:02.305 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-12-06 18:47:02.359 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-12-06 18:47:02.530 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-12-06 18:47:02.530 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2021-12-06 18:47:02.583 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | CloseSocket call. | 2021-12-06 18:47:02.586 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-12-06 18:47:02.586 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Closed. | 2021-12-06 18:47:02.586 Received 5 login tokens. | 2021-12-06 18:47:02.878 Symbol settings MD5 received. Request ID: 1. | 2021-12-06 18:47:03.063 Symbol settings are up-to-date for rithmic_v2.trading. | 2021-12-06 18:47:03.063 Files to Open on Startup | Opening file: Problem Solve.cht | 2021-12-06 18:47:07.070 MNQZ1.CME 25 PriceChanges #4 | Reloading chart. | 2021-12-06 18:47:07.348 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2021-12-06 18:47:09.365 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 | 2021-12-06 18:47:09.373 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-12-06 18:47:09.374 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-12-06 18:47:09.374 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2021-12-06 18:47:09.374 Rithmic Direct - DTC | Network connection to server complete. | 2021-12-06 18:47:09.428 Rithmic Direct - DTC | Starting socket receive thread. | 2021-12-06 18:47:09.428 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2021-12-06 18:47:09.428 Rithmic Direct - DTC | Sending logon request message. | 2021-12-06 18:47:09.428 Rithmic Direct - DTC | Received logon response. | 2021-12-06 18:47:09.592 Rithmic Direct - DTC | Server Name: . | 2021-12-06 18:47:09.592 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2021-12-06 18:47:09.592 Rithmic Direct - DTC | Successfully connected. | 2021-12-06 18:47:09.592 Rithmic Direct - DTC | Trading is supported. | 2021-12-06 18:47:09.592 Rithmic Direct - DTC | Order cancel and replace is supported. | 2021-12-06 18:47:09.592 Rithmic Direct - DTC | OCO Orders supported. | 2021-12-06 18:47:09.592 Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2021-12-06 18:47:09.592 Rithmic Direct - DTC | Connected to server complete. | 2021-12-06 18:47:09.592 Triggering next historical data download in queue. | 2021-12-06 18:47:09.598 Triggering next historical data download in queue. | 2021-12-06 18:47:09.598 Triggering next historical data download in queue. | 2021-12-06 18:47:09.598 Triggering next historical data download in queue. | 2021-12-06 18:47:09.598 No download requests in the queue to start downloads for. | 2021-12-06 18:47:09.605 No download requests in the queue to start downloads for. | 2021-12-06 18:47:09.605 No download requests in the queue to start downloads for. | 2021-12-06 18:47:09.605 No download requests in the queue to start downloads for. | 2021-12-06 18:47:09.605 Rithmic Direct - DTC | Starting real-time market data updates for: MNQZ1.CME. ID: 1 Service code: rithmic.trading | 2021-12-06 18:47:09.650 Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50501 | 2021-12-06 18:47:09.650 Rithmic Direct - DTC | Requesting security definition data for: MNQZ1.CME. ID: 1 | 2021-12-06 18:47:09.650 Starting DelayedDownloadMonitoringTimer | 2021-12-06 18:47:09.650 Starting HDTimeoutTimer | 2021-12-06 18:47:09.650 Added historical Intraday data request for MNQZ1.CME to the queue. | 2021-12-06 18:47:09.650 Intraday data recording state for symbol MNQZ1.CME is set to download 'Pending'. | 2021-12-06 18:47:09.650 Triggering next historical data download in queue. | 2021-12-06 18:47:09.650 Delaying start of download for MNQZ1.CME | 2021-12-06 18:47:09.650 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2021-12-06 18:47:09.650 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-12-06 18:47:09.650 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2021-12-06 18:47:09.651 Rithmic Direct - DTC (Data) | Network connection to server complete. | 2021-12-06 18:47:09.706 Rithmic Direct - DTC (Data) | Starting socket receive thread. | 2021-12-06 18:47:09.706 Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary | 2021-12-06 18:47:09.707 Rithmic Direct - DTC (Data) | Sending logon request message. | 2021-12-06 18:47:09.707 Rithmic Direct - DTC (Data) | Received logon response. | 2021-12-06 18:47:09.863 Rithmic Direct - DTC (Data) | Server Name: . | 2021-12-06 18:47:09.863 Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 | 2021-12-06 18:47:09.863 Rithmic Direct - DTC (Data) | Successfully connected. | 2021-12-06 18:47:09.863 Rithmic Direct - DTC (Data) | Trading is not supported. | 2021-12-06 18:47:09.863 Rithmic Direct - DTC (Data) | Symbol and Exchange Delimiter: . | 2021-12-06 18:47:09.863 Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: MNQZ1.CME | 2021-12-06 18:47:09.863 Rithmic Direct - DTC (Data) | Received security definition for symbol MNQZ1.CME | 2021-12-06 18:47:09.918 MNQZ1.CME 25 PriceChanges #4 | StartDateTimeForLoadingOrderFills: 2021-10-24 15:00:00 | 2021-12-06 18:47:12.858 Requesting market depth updates for: MNQZ1.CME if supported. | 2021-12-06 18:47:14.582 Rithmic Direct - DTC (Data) | Clearing market depth for MNQZ1.CME | 2021-12-06 18:47:14.637 HD Request # 1 | Downloading Intraday chart data for MNQZ1.CME to the file MNQZ1.CME.scid. Service: rithmic.trading | 2021-12-06 18:47:14.646 HD Request # 1 | Download start date-time: 2021-12-06 10:03:04.000000. File last date-time: 2021-12-06 10:03:04.193005 | 2021-12-06 18:47:14.649 HD Request # 1 | Using server: rsc.rithmic.com port 50502. Use encryption. | 2021-12-06 18:47:14.649 Socket (3) | Creating socket. Using TLS 1.2. | 2021-12-06 18:47:14.650 Socket (3) | New receive buffer size: 5242880 | 2021-12-06 18:47:14.650 Socket (3) | Connecting to IP: 216.57.156.163. | 2021-12-06 18:47:14.650 HD Request # 1 | Sending historical data logon request message. | 2021-12-06 18:47:14.705 HD Request # 1 | Requesting Intraday data. Start date-time: 2021-12-06 10:03:04. Record interval: 0. Symbol: MNQZ1.CME | 2021-12-06 18:47:14.861 HD Request # 1 | Receiving Intraday data for MNQZ1.CME starting at 2021-12-06 10:03:04.121000 | 2021-12-06 18:47:14.917 |
| [2021-12-07 15:33:24] |
| John - SC Support - Posts: 38341 |
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There is nothing in the log that shows any issues, although it would be useful if we had a little more, as it's possible that there could be something further down that is not listed. The only thing we can think that may be an issue is that you are connected to the Paper Trading server. Try connecting to one of the live servers and see if you are able to get the data with that connection. One other thing to check is that you have entered your Username and Password for each of the data services listed for Rithmic in the Data/Trade Service Settings. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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