Support Board
Date/Time: Sat, 01 Mar 2025 19:08:04 +0000
Data doesnt change on my ES chart and displays error boxes about 'Symbol is unknow'
View Count: 748
| [2021-10-12 03:05:55] |
| User556313 - Posts: 9 |
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Hi, On my Sierra Chart of ES, the data does not update; when I do Edit/Translate Symbols to Current Service. I get an error on my screen in an orange dialogue box which says: 'Symbol is unknown. Click for symbol information. Real-time data subscription for instrument F.US.EP (corresponding to ID=1) is not enabled', also, I get an error on my screen in an red dialogue box which says; 'Download failed. Error downloading historical intraday data for F.ES.EPZ21. Instrument F.US.EP (corresponding tp ID1) is not allowed. Result = 103. Num Quotes = 0. I am new to Sierra Charts and I have absolutely No Idea how to fix this nd get the current ES Futures contract data to display on my chart. Please may you advise me what to do / change / configure ? Kind regards Paul (Australia) |
 ES on my screen as at 10.10.2021 at 11.01 pm.JPG / V - Attached On 2021-10-12 03:05:06 UTC - Size: 356.29 KB - 150 views |
| [2021-10-12 13:25:38] |
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You need to activate the CME exchange here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed That should go into effect in about three minutes and then after that: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-12 13:26:59
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