Support Board
Date/Time: Sat, 01 Mar 2025 08:57:43 +0000
My Sierra Charts not opening up
View Count: 564
| [2021-09-19 23:04:42] |
| jbech96 - Posts: 39 |
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I can log into my account but my Sierra Charts are not opening. There is a green bar in the left corner that reads, DP: ST:0,0 DL: 0 I contacted TransAct and they say everything is good on their end. My account is paid up until January 2022. |
| [2021-09-19 23:15:14] |
| Sierra_Chart Engineering - Posts: 18607 |
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Restart Sierra Chart. And do not open any existing Chartbooks. Instead open a new chart through File >> Find Symbol. Does the chart open and does the chart data load?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-19 23:15:43
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| [2021-09-19 23:29:47] |
| jbech96 - Posts: 39 |
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The chart does open and the chart data does load. How do I get my charts to open? When I log in, all I get is one gray screen.
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| [2021-09-20 00:11:33] |
| jbech96 - Posts: 39 |
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This is what appears in the Message Log. Why are my charts not opening on Startup? WSAStartup called. | 2021-09-20 00:06:48.553 WSAStartup called. | 2021-09-20 00:06:48.553 WSAStartup called. | 2021-09-20 00:06:48.553 WSAStartup called. | 2021-09-20 00:06:48.553 WSAStartup called. | 2021-09-20 00:06:48.553 WSAStartup called. | 2021-09-20 00:06:48.553 WSAStartup called. | 2021-09-20 00:06:48.553 WSAStartup called. | 2021-09-20 00:06:48.553 WSAStartup called. | 2021-09-20 00:06:48.553 WSAStartup called. | 2021-09-20 00:06:48.553 WSAStartup called. | 2021-09-20 00:06:48.553 WSAStartup called. | 2021-09-20 00:06:48.553 WSAStartup called. | 2021-09-20 00:06:48.553 WSAStartup called. | 2021-09-20 00:06:48.553 WSAStartup called. | 2021-09-20 00:06:48.553 WSAStartup called. | 2021-09-20 00:06:48.553 WSAStartup called. | 2021-09-20 00:06:48.553 WSAStartup called. | 2021-09-20 00:06:48.553 WSAStartup called. | 2021-09-20 00:06:48.553 WSAStartup called. | 2021-09-20 00:06:48.553 WSAStartup called. | 2021-09-20 00:06:48.553 WSAStartup called. | 2021-09-20 00:06:48.553 Reading Internal Order ID file. | 2021-09-20 00:06:48.569 Reading Trade Orders file. | 2021-09-20 00:06:48.584 Reading Trade Positions file. | 2021-09-20 00:06:48.584 Reading Trade Account Data files. | 2021-09-20 00:06:48.584 WSAStartup called. | 2021-09-20 00:06:48.600 UDPListener (1020). Port 22904 | Listening on UDP port 22904. | 2021-09-20 00:06:48.600 Software version: 2285 64-bit | 2021-09-20 00:06:48.600 Primary Thread ID: 5612 | 2021-09-20 00:06:48.600 Usage end date: 2022-01-17 | 2021-09-20 00:06:48.600 Enabled for: Sierra Chart Historical Data Service. | 2021-09-20 00:06:48.600 Enabled for: Delayed Denali Exchange Data Feed. | 2021-09-20 00:06:48.600 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-09-20 00:06:48.600 Current selected Data/Trading service: TransAct WS | 2021-09-20 00:06:48.600 Custom symbol settings values: enabled | 2021-09-20 00:06:48.600 Chart Update Interval: 500 | 2021-09-20 00:06:48.600 Intraday Data Storage Time Unit: 0 | 2021-09-20 00:06:48.600 Time Zone: +00:00:00 (UTC+00) | 2021-09-20 00:06:48.600 2021-09-20 00:06:48 Local computer time in UTC | 2021-09-20 00:06:48.600 2021-09-20 00:06:48 Local computer time in SC Time Zone | 2021-09-20 00:06:48.600 2021-09-20 00:06:50 Server time in UTC | 2021-09-20 00:06:48.600 Local computer UTC time and Server UTC time difference: 2 seconds. | 2021-09-20 00:06:48.600 Program path: C:\SierraChart\SierraChartTransActMA\ | 2021-09-20 00:06:48.600 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2021-09-20 00:06:48.600 OS Version Number: 6.1 | 2021-09-20 00:06:48.600 Locale Setting: C | 2021-09-20 00:06:48.600 DLLs: JK-V1.2.dll, UserContributedStudies_64.dll | 2021-09-20 00:06:48.600 Allowed protected custom studies: | 2021-09-20 00:06:48.600 Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 1. | 2021-09-20 00:06:48.600 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-09-20 00:06:48.740 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-09-20 00:06:48.849 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-09-20 00:06:48.849 Received 5 login tokens. | 2021-09-20 00:06:49.021 Symbol settings MD5 received. Request ID: 1. | 2021-09-20 00:06:49.161 Symbol settings are up-to-date for transact.trading. | 2021-09-20 00:06:49.161 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-09-20 00:06:55.308 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-09-20 00:06:55.308 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2021-09-20 00:06:55.308 Auth Websocket socket (1) | New receive buffer size: 5242880 | 2021-09-20 00:06:55.308 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2021-09-20 00:06:55.308 Auth Websocket | Opening WebSocket. | 2021-09-20 00:06:55.355 Auth Websocket | Sending WebSocket handshake. | 2021-09-20 00:06:55.355 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-09-20 00:06:55.464 Auth Websocket | Server header | Upgrade: WebSocket | 2021-09-20 00:06:55.464 Auth Websocket | Server header | Connection: Upgrade | 2021-09-20 00:06:55.464 Auth Websocket | Server header | Sec-WebSocket-Accept: 9P1EUTSENKKQVPcnnuSHcxs9VWc= | 2021-09-20 00:06:55.464 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-09-20 00:06:55.464 Auth Websocket | Server header | | 2021-09-20 00:06:55.464 Auth Websocket | Web socket state is now open. | 2021-09-20 00:06:55.464 TransAct WS | Sending account logon message. Live | 2021-09-20 00:06:55.464 Auth Websocket socket (1) | CloseSocket call. | 2021-09-20 00:06:56.868 Price Websocket | Connecting to WebSocket server priceapi1.transactfutures.com:1872 | 2021-09-20 00:06:56.868 Auth Websocket | WebSocket closed. | 2021-09-20 00:06:56.868 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-09-20 00:06:56.868 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2021-09-20 00:06:56.899 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-09-20 00:06:56.899 Price Websocket socket (2) | Creating socket. Using TLS 1.2. | 2021-09-20 00:06:56.915 Price Websocket socket (2) | New receive buffer size: 5242880 | 2021-09-20 00:06:56.915 Price Websocket socket (2) | Connecting to IP: 208.97.219.196. | 2021-09-20 00:06:56.915 Price Websocket | Opening WebSocket. | 2021-09-20 00:06:56.946 Price Websocket | Sending WebSocket handshake. | 2021-09-20 00:06:56.946 Price Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-09-20 00:06:57.055 Price Websocket | Server header | Upgrade: WebSocket | 2021-09-20 00:06:57.055 Price Websocket | Server header | Connection: Upgrade | 2021-09-20 00:06:57.055 Price Websocket | Server header | Sec-WebSocket-Accept: 8MtfKn8WAPqU57W0thPIH7YOeh0= | 2021-09-20 00:06:57.055 Price Websocket | Server header | Sec-WebSocket-Protocol: priceapi | 2021-09-20 00:06:57.055 Price Websocket | Server header | | 2021-09-20 00:06:57.055 Price Websocket | Web socket state is now open. | 2021-09-20 00:06:57.055 Orders Websocket | Connecting to WebSocket server api3.transactfutures.com:443 | 2021-09-20 00:06:57.757 Orders Websocket socket (3) | Creating socket. Using TLS 1.2. | 2021-09-20 00:06:57.804 Orders Websocket socket (3) | New receive buffer size: 5242880 | 2021-09-20 00:06:57.804 Orders Websocket socket (3) | Connecting to IP: 208.97.219.143. | 2021-09-20 00:06:57.804 Orders Websocket | Opening WebSocket. | 2021-09-20 00:06:57.835 Orders Websocket | Sending WebSocket handshake. | 2021-09-20 00:06:57.835 Orders Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-09-20 00:06:57.960 Orders Websocket | Server header | Upgrade: WebSocket | 2021-09-20 00:06:57.960 Orders Websocket | Server header | Connection: Upgrade | 2021-09-20 00:06:57.960 Orders Websocket | Server header | Sec-WebSocket-Accept: OEoc4G6Kq/fikDEHg3v1DAbLLBY= | 2021-09-20 00:06:57.960 Orders Websocket | Server header | Sec-WebSocket-Protocol: order | 2021-09-20 00:06:57.960 Orders Websocket | Server header | | 2021-09-20 00:06:57.960 Orders Websocket | Web socket state is now open. | 2021-09-20 00:06:57.960 TransAct WS | Sending orders connection logon message. | 2021-09-20 00:06:57.960 TransAct WS | Connected to server complete. | 2021-09-20 00:06:58.053 Triggering next historical data download in queue. | 2021-09-20 00:06:58.053 Triggering next historical data download in queue. | 2021-09-20 00:06:58.053 Triggering next historical data download in queue. | 2021-09-20 00:06:58.053 Triggering next historical data download in queue. | 2021-09-20 00:06:58.053 Updated verified funded futures trading account ending date to: 2021-10-20 00:06:58 | 2021-09-20 00:06:58.053 No download requests in the queue to start downloads for. | 2021-09-20 00:06:58.053 No download requests in the queue to start downloads for. | 2021-09-20 00:06:58.053 No download requests in the queue to start downloads for. | 2021-09-20 00:06:58.053 No download requests in the queue to start downloads for. | 2021-09-20 00:06:58.053 TransAct WS | Orders subscribe response. Status: 4. Topics: order | 2021-09-20 00:06:58.194 TransAct WS | Orders subscribe response. Status: 16. Topics: order|contract | 2021-09-20 00:06:58.194 TransAct WS | Orders subscribe response. Status: 2048. Topics: order|contract|heartbeat | 2021-09-20 00:06:58.194 |
| [2021-09-20 00:27:01] |
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So you do not see any charts open when you open one of your existing Chartbooks?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-20 00:41:20] |
| jbech96 - Posts: 39 |
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When I open an existing Chartbook, 2 of the 6 charts open as I have them set but the other 4 charts open but not with my settings. Nothing is opening on Startup.
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| [2021-09-20 01:23:19] |
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Use a backup Chartbook: Chartbooks (Workspaces): Accessing a Backup Chartbook File Regarding opening files on startup, refer to: General Settings Window: Select Files to Open On Startup (Global Settings >> General Settings >> General >> Startup) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-20 02:10:06] |
| jbech96 - Posts: 39 |
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Okay but why do 4 of my 6 charts in the Backup Chartbook STILL do not have my settings? Why did I have to reenter all my Data/Trade Service Settings under Global Settings because they were all blank when I first logged on today?
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| [2021-09-20 14:31:42] |
| Sierra_Chart Engineering - Posts: 18607 |
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Regarding post #8, and the Data/Trade Service Settings, you can restore those from the Accounts4.config file. Refer to: Resetting Sierra Chart to a Default State / Restoring Backup Global Configuration File: Restoring Backup Global Configuration File Why the issue happened we do not know but it is going to be an issue on your side relating to some operating system problem or you have deleted a configuration file. Or it could be as explained here: Missing Files After Upgrading Software Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-20 14:32:39
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