Support Board
Date/Time: Fri, 28 Feb 2025 17:39:40 +0000
Data feed of SPY and AAPL has not worked successfully in over 1 month
View Count: 587
| [2021-08-24 19:20:08] |
| User194848 - Posts: 4 |
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I have used Sierra Charts/Green Charts for several years; but, from late June 2021 the data feed of SPY and AAPL has not worked successfully and I cannot display real-time price action in my indicators. How can this condition be corrected?
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| [2021-08-24 19:42:40] |
| John - SC Support - Posts: 38279 |
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The account which you have posted from is expired. If this is the correct account, then the main issue is that your account did not renew July 31, 2021. If you have a different account that you use, then let us know that account name by going to Help >> Support Board from within the Sierra Chart desktop program and then post in this thread telling us this is done. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-24 20:28:59] |
| User278804 - Posts: 13 |
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Oh. I do see a second Sierra Charts account. Will post again.
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| [2021-08-24 20:30:28] |
| User278804 - Posts: 13 |
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Account Name: ** Current Usage Time Ending Date: 2021-08-31 23:59:59 UTC 8 Days Current Service Package: 3 - Evaluate Highest Available Service Package Service Package Enabled For Renewal: 3 - Standard (Monthly) - Provided through an affiliate - Green Chart. Allowed Systems: 0 out of a total of 2 system(s) are currently being used. Services Surplus: You need to make a payment of at least 1 USD 44.50 USD - Make Payment Affiliate ID: Name: ** Email: ** Account Creation Date: 2017-11-22 Last Login: 2021-08-22 23:24:59 (45.08 hours ago) | Restricted Exchange Data Feed Features and Exchanges Monthly Cost: 45.5 USD Trading Accounts: . Date Time Of Last Edit: 2021-08-25 02:39:25
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| [2021-08-24 20:34:05] |
| John - SC Support - Posts: 38279 |
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Just continue to post from the DavidFender account, as that is the only active account you have. And within that, everything looks good, so we do not see any reason why you would have any issues with the US Equities data. Still, there is one thing we want to check. Follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-25 05:22:33] |
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First open a chart for a stock symbol, and then provide the Message Log as explained above.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-25 13:09:50] |
| User194848 - Posts: 4 |
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I have not had a data feed from Sierra Charts since April 23 2021. Just sent message log for you to review. Log: Reading Internal Order ID file. | 2021-08-25 13:03:45.872 Reading Trade Orders file. | 2021-08-25 13:03:46.050 Reading Trade Positions file. | 2021-08-25 13:03:46.051 Reading Account Balance file. | 2021-08-25 13:03:46.053 UDPListener (1340). Port 22904 | Listening on UDP port 22904. | 2021-08-25 13:03:46.125 Software version: 2135 64-bit | 2021-08-25 13:03:46.125 Primary Thread ID: 28800 | 2021-08-25 13:03:46.125 Usage end date: 2021-09-05 | 2021-08-25 13:03:46.125 Enabled for: Sierra Chart Historical Data Service. | 2021-08-25 13:03:46.125 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2021-08-25 13:03:46.125 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2021-08-25 13:03:46.125 Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX) | 2021-08-25 13:03:46.125 Enabled for exchange: Euronext Equities Delayed | 2021-08-25 13:03:46.125 Received 1 data feed usernames. | 2021-08-25 13:03:46.125 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-08-25 13:03:46.125 Current selected Data/Trading service: SC Data - All Services | 2021-08-25 13:03:46.125 Custom symbol settings values: disabled | 2021-08-25 13:03:46.125 Chart Update Interval: 500 | 2021-08-25 13:03:46.125 Intraday Data Storage Time Unit: 1 | 2021-08-25 13:03:46.125 Time Zone: +00:00:00 (UTC+00) | 2021-08-25 13:03:46.125 2021-08-25 09:03:46 Local computer time | 2021-08-25 13:03:46.125 2021-08-25 13:03:46 Local computer time in UTC | 2021-08-25 13:03:46.125 2021-08-25 13:03:46 Local computer time in SC Time Zone | 2021-08-25 13:03:46.125 2021-08-25 13:03:45 Server time in UTC | 2021-08-25 13:03:46.125 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-08-25 13:03:46.125 Program path: C:\GreenChart\ | 2021-08-25 13:03:46.125 Data Files path: C:\GreenChart\Data\ | 2021-08-25 13:03:46.125 OS Version Number: 10.0 | 2021-08-25 13:03:46.125 Locale Setting: C | 2021-08-25 13:03:46.125 Allowed protected custom studies: Echo 2.0, MoneyCode (FWG), MoneyCode2 (FWG) | 2021-08-25 13:03:46.125 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2021-08-25 13:03:46.196 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-08-25 13:03:46.314 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-08-25 13:03:46.457 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-08-25 13:03:46.457 Received 5 login tokens. | 2021-08-25 13:03:46.670 Symbol settings MD5 received. Request ID: 1. | 2021-08-25 13:03:47.178 Requested symbol settings for service code scdataallservices. Request ID: 2. | 2021-08-25 13:03:47.178 Symbol settings received. Request ID: 2. | 2021-08-25 13:03:48.583 Downloading user file: p5/New Chart Books | 2021-08-25 13:03:49.067 File server indicated file is not available to download: p5/New Chart Books | 2021-08-25 13:03:49.658 * Files to Open on Start up | Opening file: LITE 6 MAJOR.cht | 2021-08-25 13:03:50.656 Loading DLL C:\GreenChart\Data\GreenChart_64.dll | 2021-08-25 13:03:50.755 AUDUSD 60 Min #1 | Reloading chart. | 2021-08-25 13:03:52.728 EURUSD 60 Min #4 | Reloading chart. | 2021-08-25 13:03:53.348 GBPUSD 60 Min #2 | Reloading chart. | 2021-08-25 13:03:53.538 USDCAD 60 Min #6 | Reloading chart. | 2021-08-25 13:03:54.837 USDCHF 60 Min #3 | Reloading chart. | 2021-08-25 13:03:55.850 USDJPY 60 Min #5 | Reloading chart. | 2021-08-25 13:03:58.549 Using Bid/Ask average for last trade price for AUDUSD | 2021-08-25 13:03:59.928 Starting DelayedDownloadMonitoringTimer | 2021-08-25 13:03:59.928 Starting HDTimeoutTimer | 2021-08-25 13:03:59.928 Added historical Intraday data request for AUDUSD to the queue. | 2021-08-25 13:03:59.928 Intraday data recording state for symbol AUDUSD is set to download 'Pending'. | 2021-08-25 13:03:59.928 Triggering next historical data download in queue. | 2021-08-25 13:04:00.403 HD Request # 1 | Downloading Intraday chart data for AUDUSD to the file AUDUSD.scid. Service: fxcm | 2021-08-25 13:04:00.507 HD Request # 1 | Download start date-time: 2021-07-30 20:58:35.000 | 2021-08-25 13:04:01.624 HD Request # 1 | Using server: ds12.sierracharts.com port 80 | 2021-08-25 13:04:01.696 Socket (1) | Creating socket. | 2021-08-25 13:04:01.792 Socket (1) | Connecting to IP: 204.15.197.14. | 2021-08-25 13:04:01.792 HD Request # 1 | Setting DTC encoding to Binary VLS | 2021-08-25 13:04:01.931 HD Request # 1 | Sending historical data logon request message. | 2021-08-25 13:04:01.931 HD Request # 1 | Requesting Intraday data. Start date-time: 2021-07-30 20:58:35. Record interval: 1. Symbol: AUDUSD | 2021-08-25 13:04:02.534 HD Request # 1 | Decompressing data. | 2021-08-25 13:04:02.623 Using Bid/Ask average for last trade price for EURUSD | 2021-08-25 13:04:02.910 Added historical Intraday data request for EURUSD to the queue. | 2021-08-25 13:04:02.910 Intraday data recording state for symbol EURUSD is set to download 'Pending'. | 2021-08-25 13:04:02.910 Triggering next historical data download in queue. | 2021-08-25 13:04:03.181 Using Bid/Ask average for last trade price for GBPUSD | 2021-08-25 13:04:04.527 HD Request # 1 | Receiving Intraday data for AUDUSD starting at 2021-07-30 20:58:35 | 2021-08-25 13:04:04.527 Added historical Intraday data request for GBPUSD to the queue. | 2021-08-25 13:04:04.527 Intraday data recording state for symbol GBPUSD is set to download 'Pending'. | 2021-08-25 13:04:04.527 Triggering next historical data download in queue. | 2021-08-25 13:04:04.943 Using Bid/Ask average for last trade price for USDCAD | 2021-08-25 13:04:06.525 Added historical Intraday data request for USDCAD to the queue. | 2021-08-25 13:04:06.525 Intraday data recording state for symbol USDCAD is set to download 'Pending'. | 2021-08-25 13:04:06.525 Triggering next historical data download in queue. | 2021-08-25 13:04:06.834 Using Bid/Ask average for last trade price for USDCHF | 2021-08-25 13:04:06.838 Added historical Intraday data request for USDCHF to the queue. | 2021-08-25 13:04:06.838 Intraday data recording state for symbol USDCHF is set to download 'Pending'. | 2021-08-25 13:04:06.838 Triggering next historical data download in queue. | 2021-08-25 13:04:06.838 HD Request # 1 | Timestamp of first Intraday data file record written: 2021-07-30 20:58:35 | 2021-08-25 13:04:06.845 Using Bid/Ask average for last trade price for USDJPY | 2021-08-25 13:04:07.612 Added historical Intraday data request for USDJPY to the queue. | 2021-08-25 13:04:07.612 Intraday data recording state for symbol USDJPY is set to download 'Pending'. | 2021-08-25 13:04:07.612 Triggering next historical data download in queue. | 2021-08-25 13:04:10.004 SC Data - All Services | Connected to data server. | 2021-08-25 13:04:11.323 Triggering next historical data download in queue. | 2021-08-25 13:04:11.422 Triggering next historical data download in queue. | 2021-08-25 13:04:11.422 Triggering next historical data download in queue. | 2021-08-25 13:04:11.422 Triggering next historical data download in queue. | 2021-08-25 13:04:11.422 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2021-08-25 13:04:11.424 SPY 15 Sec #1 | Reloading chart. | 2021-08-25 13:04:13.865 Socket (1) | CloseSocket call. | 2021-08-25 13:04:15.334 Socket (1) | Shutdown started. Waiting for graceful close. | 2021-08-25 13:04:15.336 Socket (1) | Socket gracefully closed by remote side. | 2021-08-25 13:04:15.382 Socket (1) | Closed. | 2021-08-25 13:04:15.382 SPY 1 Min #2 | Reloading chart. | 2021-08-25 13:04:17.134 SPY 5 Min #3 | Reloading chart. | 2021-08-25 13:04:20.295 SPY 60 Min #4 | Reloading chart. | 2021-08-25 13:04:21.645 SPY 30 Sec #5 | Reloading chart. | 2021-08-25 13:04:21.772 SPY 1 Day #6 | Reloading chart. | 2021-08-25 13:04:23.334 |
| [2021-08-25 13:41:06] |
| Sierra_Chart Engineering - Posts: 18602 |
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We want you to go through this procedure again. We are not seeing what we need. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-25 14:02:46] |
| User194848 - Posts: 4 |
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Software version: 2135 64-bit | 2021-08-25 14:02:02.892 Primary Thread ID: 22396 | 2021-08-25 14:02:02.892 Usage end date: 2021-09-05 | 2021-08-25 14:02:02.892 Enabled for: Sierra Chart Historical Data Service. | 2021-08-25 14:02:02.892 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2021-08-25 14:02:02.892 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2021-08-25 14:02:02.892 Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX) | 2021-08-25 14:02:02.892 Enabled for exchange: Euronext Equities Delayed | 2021-08-25 14:02:02.892 Received 1 data feed usernames. | 2021-08-25 14:02:02.892 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-08-25 14:02:02.892 Current selected Data/Trading service: SC Data - All Services | 2021-08-25 14:02:02.892 Custom symbol settings values: disabled | 2021-08-25 14:02:02.892 Chart Update Interval: 500 | 2021-08-25 14:02:02.892 Intraday Data Storage Time Unit: 1 | 2021-08-25 14:02:02.892 Time Zone: +00:00:00 (UTC+00) | 2021-08-25 14:02:02.892 2021-08-25 10:02:02 Local computer time | 2021-08-25 14:02:02.892 2021-08-25 14:02:02 Local computer time in UTC | 2021-08-25 14:02:02.892 2021-08-25 14:02:02 Local computer time in SC Time Zone | 2021-08-25 14:02:02.892 2021-08-25 14:00:29 Server time in UTC | 2021-08-25 14:02:02.892 Local computer UTC time and Server UTC time difference: 2 seconds. | 2021-08-25 14:02:02.892 Program path: C:\GreenChart\ | 2021-08-25 14:02:02.892 Data Files path: C:\GreenChart\Data\ | 2021-08-25 14:02:02.892 OS Version Number: 10.0 | 2021-08-25 14:02:02.892 Locale Setting: C | 2021-08-25 14:02:02.893 Allowed protected custom studies: Echo 2.0, MoneyCode (FWG), MoneyCode2 (FWG) | 2021-08-25 14:02:02.893 |
| [2021-08-25 14:23:55] |
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We also need you to open a chart for a stock symbol and provide the Message Log again. However, one thing we see that is going to be an issue is that you are running an older version. If updating is a problem for these studies: Echo 2.0, MoneyCode (FWG), MoneyCode2 (FWG) | 2021-08-25 14:02:02.893 Then install another installation of Sierra Chart following the instructions here: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart Use this new installation with the stock symbols. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-08-25 14:24:12
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