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Date/Time: Fri, 28 Feb 2025 10:07:21 +0000

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Sierra Charts no longer receiving any kind of data (No Real-Time or Historical)

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[2021-08-05 06:05:43] #1 [Go To First Post]
Meklon - Posts: 223
Support, Yesterday shortly after 3 PM EST my Sierra Chart platform has stopped receiving ANY kind of data. No price updates going through for ANY symbol on ANY of the chartbooks. The account is in good standing and never been interrupted or deactivated. As a matter of fact, Sierra Usage time has just been renewed few days ago for another 6 months. I am getting no data flowing through. Using version 2288. Please advise ASAP. Date Time Of Last Edit: 2021-08-05 13:09:03

[2021-08-05 06:24:09] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Tell us the symbol of one of the charts. Just one symbol only. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-08-05 13:07:59] #3 [Go To First Post]
Meklon - Posts: 223
I have same issue with all symbols. NQU1 for example. Below is the copy of t Message Log after I have disconnected and Connected back to the Data Feed. Please Note, that the historical chart is updated after the reconnect, but NO live data still received. Software version: 2288 64-bit \| 2021-08-05 09:10:12.501 Primary Thread ID: 29172 \| 2021-08-05 09:10:12.501 Usage end date: 2022-01-31 \| 2021-08-05 09:10:12.501 Enabled for: Advanced Features 2. \| 2021-08-05 09:10:12.501 Enabled for: Sierra Chart Historical Data Service. \| 2021-08-05 09:10:12.501 Enabled for: Denali Real-Time Exchange Data Feed. \| 2021-08-05 09:10:12.501 Enabled for: Delayed Denali Exchange Data Feed. \| 2021-08-05 09:10:12.501 Enabled for exchange2: CME (Trading Account Required) \| 2021-08-05 09:10:12.501 Enabled for exchange2: CBOT (Trading Account Required) \| 2021-08-05 09:10:12.501 Enabled for exchange2: COMEX (Trading Account Required) \| 2021-08-05 09:10:12.501 Enabled for exchange2: NYMEX (Trading Account Required) \| 2021-08-05 09:10:12.501 Allow Support for Sierra Chart Data Feeds is enabled. \| 2021-08-05 09:10:12.501 Current selected Data/Trading service: TransAct WS \| 2021-08-05 09:10:12.501 Custom symbol settings values: disabled \| 2021-08-05 09:10:12.501 Chart Update Interval: 500 \| 2021-08-05 09:10:12.501 Intraday Data Storage Time Unit: 0 \| 2021-08-05 09:10:12.501 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2021-08-05 09:10:12.501 2021-08-05 13:10:12 Local computer time in UTC \| 2021-08-05 09:10:12.501 2021-08-05 09:10:12 Local computer time in SC Time Zone \| 2021-08-05 09:10:12.501 2021-08-05 05:48:09 Server time in UTC \| 2021-08-05 09:10:12.501 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2021-08-05 09:10:12.501 Program path: C:\SierraChart\ \| 2021-08-05 09:10:12.501 Data Files path: C:\SierraChart\Data\ \| 2021-08-05 09:10:12.501 OS Version Number: 10.0 \| 2021-08-05 09:10:12.502 Locale Setting: C \| 2021-08-05 09:10:12.502 SC Data - All Services \| Connecting to the server ds23.sierracharts.com. Port 10048 \| 2021-08-05 09:10:23.739 DTC Client socket (1) \| Creating socket. \| 2021-08-05 09:10:23.739 DTC Client socket (1) \| New receive buffer size: 5242880 \| 2021-08-05 09:10:23.739 DTC Client socket (1) \| Connecting to IP: 216.1.90.130. \| 2021-08-05 09:10:23.739 SC Data - All Services \| Network connection to server complete. \| 2021-08-05 09:10:23.773 SC Data - All Services \| Starting socket receive thread. \| 2021-08-05 09:10:23.773 SC Data - All Services \| Sending encoding request to server: Binary VLS. Compression: standard \| 2021-08-05 09:10:23.773 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2021-08-05 09:10:23.833 SC Data - All Services \| Sending logon request message. \| 2021-08-05 09:10:23.833 SC Data - All Services \| Received logon response. \| 2021-08-05 09:10:24.519 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2021-08-05 09:10:24.519 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2021-08-05 09:10:24.519 SC Data - All Services \| Logon error received from server: Connection limit exceeded. \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 \| 2021-08-05 09:10:24.519 SC Data - All Services \| Waiting for socket receive thread to end \| 2021-08-05 09:10:24.519 DTC Client socket (1) \| CloseSocket call. \| 2021-08-05 09:10:24.520 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2021-08-05 09:10:24.520 SC Data - All Services \| Disconnected from the server. \| 2021-08-05 09:10:24.520 SC Data - All Services \| Data feed disconnected. Will reconnect in 30 seconds. \| 2021-08-05 09:10:24.520 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2021-08-05 09:10:24.543 DTC Client socket (1) \| Closed. \| 2021-08-05 09:10:24.543 File >> Disconnect selected. \| 2021-08-05 09:10:42.434 Price Websocket socket (4) \| CloseSocket call. \| 2021-08-05 09:10:42.670 Price Websocket \| WebSocket closed. \| 2021-08-05 09:10:42.670 Price Websocket socket (4) \| Write in progress. Shutdown being delayed. PendingSize=0 \| 2021-08-05 09:10:42.670 Orders Websocket socket (5) \| CloseSocket call. \| 2021-08-05 09:10:42.670 Orders Websocket \| WebSocket closed. \| 2021-08-05 09:10:42.671 DTC Client socket (0) \| CloseSocket call. \| 2021-08-05 09:10:42.671 Orders Websocket socket (5) \| Write in progress. Shutdown being delayed. PendingSize=0 \| 2021-08-05 09:10:42.671 SC Data - All Services \| Disconnected from the server. \| 2021-08-05 09:10:42.671 TransAct WS \| Disconnected. \| 2021-08-05 09:10:42.671 Price Websocket socket (4) \| Write has completed. Shutdown being performed. \| 2021-08-05 09:10:42.692 Price Websocket socket (4) \| Shutdown started. Waiting for graceful close. \| 2021-08-05 09:10:42.692 Orders Websocket socket (5) \| Socket gracefully closed by remote side. \| 2021-08-05 09:10:42.694 Orders Websocket socket (5) \| Write has completed. Shutdown being performed. \| 2021-08-05 09:10:42.694 Orders Websocket socket (5) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2021-08-05 09:10:42.694 Orders Websocket socket (5) \| Closed. \| 2021-08-05 09:10:42.694 TransAct WS \| Connecting to Authorization server 208.97.219.30:1869 \| 2021-08-05 09:10:47.395 Auth Websocket \| Connecting to WebSocket server 208.97.219.30:1869 \| 2021-08-05 09:10:47.395 Auth Websocket socket (1) \| Creating socket. Using TLS 1.2. \| 2021-08-05 09:10:47.395 Auth Websocket socket (1) \| New receive buffer size: 5242880 \| 2021-08-05 09:10:47.395 Auth Websocket socket (1) \| Connecting to IP: 208.97.219.30. \| 2021-08-05 09:10:47.395 Auth Websocket \| Opening WebSocket. \| 2021-08-05 09:10:47.448 Auth Websocket \| Sending WebSocket handshake. \| 2021-08-05 09:10:47.448 Auth Websocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2021-08-05 09:10:47.535 Auth Websocket \| Server header \| Upgrade: WebSocket \| 2021-08-05 09:10:47.535 Auth Websocket \| Server header \| Connection: Upgrade \| 2021-08-05 09:10:47.535 Auth Websocket \| Server header \| Sec-WebSocket-Accept: 255Q7CVE644QUrV5UwShv5xM4zo= \| 2021-08-05 09:10:47.535 Auth Websocket \| Server header \| Sec-WebSocket-Protocol: authenticateapi \| 2021-08-05 09:10:47.535 Auth Websocket \| Server header \| \| 2021-08-05 09:10:47.535 Auth Websocket \| Web socket state is now open. \| 2021-08-05 09:10:47.535 TransAct WS \| Sending account logon message. Live \| 2021-08-05 09:10:47.535 Auth Websocket socket (1) \| CloseSocket call. \| 2021-08-05 09:10:48.367 Price Websocket \| Connecting to WebSocket server priceapi2.transactfutures.com:1872 \| 2021-08-05 09:10:48.367 Auth Websocket \| WebSocket closed. \| 2021-08-05 09:10:48.367 Auth Websocket socket (1) \| Write in progress. Shutdown being delayed. PendingSize=0 \| 2021-08-05 09:10:48.368 Auth Websocket socket (1) \| Write has completed. Shutdown being performed. \| 2021-08-05 09:10:48.388 Auth Websocket socket (1) \| Shutdown started. Waiting for graceful close. \| 2021-08-05 09:10:48.388 Price Websocket socket (2) \| Creating socket. Using TLS 1.2. \| 2021-08-05 09:10:48.391 Price Websocket socket (2) \| New receive buffer size: 5242880 \| 2021-08-05 09:10:48.391 Price Websocket socket (2) \| Connecting to IP: 208.97.219.197. \| 2021-08-05 09:10:48.391 Price Websocket \| Opening WebSocket. \| 2021-08-05 09:10:48.435 Price Websocket \| Sending WebSocket handshake. \| 2021-08-05 09:10:48.435 Price Websocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2021-08-05 09:10:48.559 Price Websocket \| Server header \| Upgrade: WebSocket \| 2021-08-05 09:10:48.559 Price Websocket \| Server header \| Connection: Upgrade \| 2021-08-05 09:10:48.559 Price Websocket \| Server header \| Sec-WebSocket-Accept: /ZsIRZSZsWGG9bWkjWyJEw8ttFg= \| 2021-08-05 09:10:48.559 Price Websocket \| Server header \| Sec-WebSocket-Protocol: priceapi \| 2021-08-05 09:10:48.559 Price Websocket \| Server header \| \| 2021-08-05 09:10:48.559 Price Websocket \| Web socket state is now open. \| 2021-08-05 09:10:48.559 Orders Websocket \| Connecting to WebSocket server api3.transactfutures.com:443 \| 2021-08-05 09:10:48.984 Orders Websocket socket (3) \| Creating socket. Using TLS 1.2. \| 2021-08-05 09:10:49.013 Orders Websocket socket (3) \| New receive buffer size: 5242880 \| 2021-08-05 09:10:49.013 Orders Websocket socket (3) \| Connecting to IP: 208.97.219.143. \| 2021-08-05 09:10:49.013 Orders Websocket \| Opening WebSocket. \| 2021-08-05 09:10:49.072 Orders Websocket \| Sending WebSocket handshake. \| 2021-08-05 09:10:49.072 Orders Websocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2021-08-05 09:10:49.168 Orders Websocket \| Server header \| Upgrade: WebSocket \| 2021-08-05 09:10:49.168 Orders Websocket \| Server header \| Connection: Upgrade \| 2021-08-05 09:10:49.168 Orders Websocket \| Server header \| Sec-WebSocket-Accept: 5OEqquM3NbTFwVCLwLyEd48x5IA= \| 2021-08-05 09:10:49.168 Orders Websocket \| Server header \| Sec-WebSocket-Protocol: order \| 2021-08-05 09:10:49.168 Orders Websocket \| Server header \| \| 2021-08-05 09:10:49.168 Orders Websocket \| Web socket state is now open. \| 2021-08-05 09:10:49.168 TransAct WS \| Sending orders connection logon message. \| 2021-08-05 09:10:49.168 TransAct WS \| Connected to server complete. \| 2021-08-05 09:10:49.323 Triggering next historical data download in queue. \| 2021-08-05 09:10:49.323 Triggering next historical data download in queue. \| 2021-08-05 09:10:49.323 Triggering next historical data download in queue. \| 2021-08-05 09:10:49.323 Triggering next historical data download in queue. \| 2021-08-05 09:10:49.323 Updated verified funded futures trading account ending date to: 2021-09-04 13:10:49 \| 2021-08-05 09:10:49.323 No download requests in the queue to start downloads for. \| 2021-08-05 09:10:49.564 No download requests in the queue to start downloads for. \| 2021-08-05 09:10:49.564 No download requests in the queue to start downloads for. \| 2021-08-05 09:10:49.564 No download requests in the queue to start downloads for. \| 2021-08-05 09:10:49.564 Mapping ESU1 to ESU21. Service code: cme \| 2021-08-05 09:10:49.565 SC Data - All Services \| Starting real-time market data updates for: ESU1 (ESU21). ID: 1 Service code: cme \| 2021-08-05 09:10:49.565 SC Data - All Services \| Connecting to the server ds22.sierracharts.com. Port 10048 \| 2021-08-05 09:10:49.565 SC Data - All Services \| Requesting security definition data for: ESU1 (ESU21). ID: 1 \| 2021-08-05 09:10:49.565 Added historical Intraday data request for ESU1 to the queue. \| 2021-08-05 09:10:49.565 Intraday data recording state for symbol ESU1 is set to download 'Pending'. \| 2021-08-05 09:10:49.565 Triggering next historical data download in queue. \| 2021-08-05 09:10:49.565 DTC Client socket (5) \| Creating socket. \| 2021-08-05 09:10:49.566 DTC Client socket (5) \| New receive buffer size: 5242880 \| 2021-08-05 09:10:49.566 DTC Client socket (5) \| Connecting to IP: 208.185.224.129. \| 2021-08-05 09:10:49.566 Delaying start of download for ESU1 \| 2021-08-05 09:10:49.566 Mapping NQU1 to NQU21. Service code: cme \| 2021-08-05 09:10:49.580 SC Data - All Services \| Starting real-time market data updates for: NQU1 (NQU21). ID: 2 Service code: cme \| 2021-08-05 09:10:49.580 SC Data - All Services \| Requesting security definition data for: NQU1 (NQU21). ID: 2 \| 2021-08-05 09:10:49.580 Requesting market depth updates for: NQU1 if supported. \| 2021-08-05 09:10:49.580 Separate subscription for market depth updates not supported. NQU1 \| 2021-08-05 09:10:49.580 Added historical Intraday data request for NQU1 to the queue. \| 2021-08-05 09:10:49.580 Intraday data recording state for symbol NQU1 is set to download 'Pending'. \| 2021-08-05 09:10:49.580 Triggering next historical data download in queue. \| 2021-08-05 09:10:49.580 TransAct WS \| Orders subscribe response. Status: 4. Topics: order \| 2021-08-05 09:10:49.677 SC Data - All Services \| Network connection to server complete. \| 2021-08-05 09:10:49.678 SC Data - All Services \| Starting socket receive thread. \| 2021-08-05 09:10:49.678 SC Data - All Services \| Sending encoding request to server: Binary VLS. Compression: standard \| 2021-08-05 09:10:49.678 TransAct WS \| Orders subscribe response. Status: 16. Topics: order\|contract \| 2021-08-05 09:10:49.679 TransAct WS \| Orders subscribe response. Status: 2048. Topics: order\|contract\|heartbeat \| 2021-08-05 09:10:49.710 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2021-08-05 09:10:49.802 SC Data - All Services \| Sending logon request message. \| 2021-08-05 09:10:49.802 Requesting market depth updates for: ESU1 if supported. \| 2021-08-05 09:10:50.272 Separate subscription for market depth updates not supported. ESU1 \| 2021-08-05 09:10:50.272 Mapping YMU1 to YMU21. Service code: cbot \| 2021-08-05 09:10:50.304 SC Data - All Services \| Starting real-time market data updates for: YMU1 (YMU21). ID: 3 Service code: cbot \| 2021-08-05 09:10:50.304 SC Data - All Services \| Requesting security definition data for: YMU1 (YMU21). ID: 3 \| 2021-08-05 09:10:50.304 Mapping RTYU1 to RTYU21. Service code: cme \| 2021-08-05 09:10:50.304 SC Data - All Services \| Starting real-time market data updates for: RTYU1 (RTYU21). ID: 4 Service code: cme \| 2021-08-05 09:10:50.304 SC Data - All Services \| Requesting security definition data for: RTYU1 (RTYU21). ID: 4 \| 2021-08-05 09:10:50.304 TransAct WS \| Starting real-time market data updates for: FDAXU1. ID: 5 Service code: TransAct.Trading \| 2021-08-05 09:10:50.304 Symbol Error - FDAXU1 is unknown, unavailable, or improperly formatted. Unsupported symbol \| 2021-08-05 09:10:50.304 TransAct WS \| Requesting security definition data for: FDAXU1. ID: 5 \| 2021-08-05 09:10:50.304 TransAct WS \| Starting real-time market data updates for: FDXMU1. ID: 6 Service code: TransAct.Trading \| 2021-08-05 09:10:50.305 Symbol Error - FDXMU1 is unknown, unavailable, or improperly formatted. Unsupported symbol \| 2021-08-05 09:10:50.305 TransAct WS \| Requesting security definition data for: FDXMU1. ID: 6 \| 2021-08-05 09:10:50.305 TransAct WS \| Starting real-time market data updates for: FESXU1. ID: 7 Service code: TransAct.Trading \| 2021-08-05 09:10:50.305 Symbol Error - FESXU1 is unknown, unavailable, or improperly formatted. Unsupported symbol \| 2021-08-05 09:10:50.305 TransAct WS \| Requesting security definition data for: FESXU1. ID: 7 \| 2021-08-05 09:10:50.305 Mapping 6AU1 to 6AU21. Service code: cme \| 2021-08-05 09:10:50.305 SC Data - All Services \| Starting real-time market data updates for: 6AU1 (6AU21). ID: 8 Service code: cme \| 2021-08-05 09:10:50.305 SC Data - All Services \| Requesting security definition data for: 6AU1 (6AU21). ID: 8 \| 2021-08-05 09:10:50.305 Mapping 6BU1 to 6BU21. Service code: cme \| 2021-08-05 09:10:50.305 SC Data - All Services \| Starting real-time market data updates for: 6BU1 (6BU21). ID: 9 Service code: cme \| 2021-08-05 09:10:50.305 SC Data - All Services \| Requesting security definition data for: 6BU1 (6BU21). ID: 9 \| 2021-08-05 09:10:50.305 Mapping 6EU1 to 6EU21. Service code: cme \| 2021-08-05 09:10:50.306 SC Data - All Services \| Starting real-time market data updates for: 6EU1 (6EU21). ID: 10 Service code: cme \| 2021-08-05 09:10:50.306 SC Data - All Services \| Requesting security definition data for: 6EU1 (6EU21). ID: 10 \| 2021-08-05 09:10:50.306 Mapping 6CU1 to 6CU21. Service code: cme \| 2021-08-05 09:10:50.306 SC Data - All Services \| Starting real-time market data updates for: 6CU1 (6CU21). ID: 11 Service code: cme \| 2021-08-05 09:10:50.306 SC Data - All Services \| Requesting security definition data for: 6CU1 (6CU21). ID: 11 \| 2021-08-05 09:10:50.306 Mapping 6JU1 to 6JU21. Service code: cme \| 2021-08-05 09:10:50.306 SC Data - All Services \| Starting real-time market data updates for: 6JU1 (6JU21). ID: 12 Service code: cme \| 2021-08-05 09:10:50.306 SC Data - All Services \| Requesting security definition data for: 6JU1 (6JU21). ID: 12 \| 2021-08-05 09:10:50.306 Mapping 6SU1 to 6SU21. Service code: cme \| 2021-08-05 09:10:50.306 SC Data - All Services \| Starting real-time market data updates for: 6SU1 (6SU21). ID: 13 Service code: cme \| 2021-08-05 09:10:50.306 SC Data - All Services \| Requesting security definition data for: 6SU1 (6SU21). ID: 13 \| 2021-08-05 09:10:50.306 Mapping 6NU1 to 6NU21. Service code: cme \| 2021-08-05 09:10:50.306 SC Data - All Services \| Starting real-time market data updates for: 6NU1 (6NU21). ID: 14 Service code: cme \| 2021-08-05 09:10:50.306 SC Data - All Services \| Requesting security definition data for: 6NU1 (6NU21). ID: 14 \| 2021-08-05 09:10:50.306 Mapping GCZ1 to GCZ21. Service code: comex \| 2021-08-05 09:10:50.307 SC Data - All Services \| Starting real-time market data updates for: GCZ1 (GCZ21). ID: 15 Service code: comex \| 2021-08-05 09:10:50.307 SC Data - All Services \| Requesting security definition data for: GCZ1 (GCZ21). ID: 15 \| 2021-08-05 09:10:50.307 Mapping SIU1 to SIU21. Service code: comex \| 2021-08-05 09:10:50.307 SC Data - All Services \| Starting real-time market data updates for: SIU1 (SIU21). ID: 16 Service code: comex \| 2021-08-05 09:10:50.307 SC Data - All Services \| Requesting security definition data for: SIU1 (SIU21). ID: 16 \| 2021-08-05 09:10:50.307 Mapping HGU1 to HGU21. Service code: comex \| 2021-08-05 09:10:50.308 SC Data - All Services \| Starting real-time market data updates for: HGU1 (HGU21). ID: 17 Service code: comex \| 2021-08-05 09:10:50.308 SC Data - All Services \| Requesting security definition data for: HGU1 (HGU21). ID: 17 \| 2021-08-05 09:10:50.308 Mapping CLU1 to CLU21. Service code: nymex \| 2021-08-05 09:10:50.308 SC Data - All Services \| Starting real-time market data updates for: CLU1 (CLU21). ID: 18 Service code: nymex \| 2021-08-05 09:10:50.308 SC Data - All Services \| Requesting security definition data for: CLU1 (CLU21). ID: 18 \| 2021-08-05 09:10:50.308 Mapping NGU1 to NGU21. Service code: nymex \| 2021-08-05 09:10:50.308 SC Data - All Services \| Starting real-time market data updates for: NGU1 (NGU21). ID: 19 Service code: nymex \| 2021-08-05 09:10:50.308 SC Data - All Services \| Requesting security definition data for: NGU1 (NGU21). ID: 19 \| 2021-08-05 09:10:50.308 Mapping ZBU1 to ZBU21. Service code: cbot \| 2021-08-05 09:10:50.308 SC Data - All Services \| Starting real-time market data updates for: ZBU1 (ZBU21). ID: 20 Service code: cbot \| 2021-08-05 09:10:50.308 SC Data - All Services \| Requesting security definition data for: ZBU1 (ZBU21). ID: 20 \| 2021-08-05 09:10:50.308 Mapping ZNU1 to ZNU21. Service code: cbot \| 2021-08-05 09:10:50.308 SC Data - All Services \| Starting real-time market data updates for: ZNU1 (ZNU21). ID: 21 Service code: cbot \| 2021-08-05 09:10:50.309 SC Data - All Services \| Requesting security definition data for: ZNU1 (ZNU21). ID: 21 \| 2021-08-05 09:10:50.309 TransAct WS \| Starting real-time market data updates for: FGBLU1. ID: 22 Service code: TransAct.Trading \| 2021-08-05 09:10:50.309 Symbol Error - FGBLU1 is unknown, unavailable, or improperly formatted. Unsupported symbol \| 2021-08-05 09:10:50.309 TransAct WS \| Requesting security definition data for: FGBLU1. ID: 22 \| 2021-08-05 09:10:50.309 Mapping ZCU1 to ZCU21. Service code: cbot \| 2021-08-05 09:10:50.309 SC Data - All Services \| Starting real-time market data updates for: ZCU1 (ZCU21). ID: 23 Service code: cbot \| 2021-08-05 09:10:50.309 SC Data - All Services \| Requesting security definition data for: ZCU1 (ZCU21). ID: 23 \| 2021-08-05 09:10:50.309 Mapping ZWU1 to ZWU21. Service code: cbot \| 2021-08-05 09:10:50.309 SC Data - All Services \| Starting real-time market data updates for: ZWU1 (ZWU21). ID: 24 Service code: cbot \| 2021-08-05 09:10:50.309 SC Data - All Services \| Requesting security definition data for: ZWU1 (ZWU21). ID: 24 \| 2021-08-05 09:10:50.309 Mapping ZSX1 to ZSX21. Service code: cbot \| 2021-08-05 09:10:50.309 SC Data - All Services \| Starting real-time market data updates for: ZSX1 (ZSX21). ID: 25 Service code: cbot \| 2021-08-05 09:10:50.309 SC Data - All Services \| Requesting security definition data for: ZSX1 (ZSX21). ID: 25 \| 2021-08-05 09:10:50.309 Added historical Intraday data request for RTYU1 to the queue. \| 2021-08-05 09:10:50.386 Intraday data recording state for symbol RTYU1 is set to download 'Pending'. \| 2021-08-05 09:10:50.386 Triggering next historical data download in queue. \| 2021-08-05 09:10:50.386 SC Data - All Services \| Received logon response. \| 2021-08-05 09:10:50.588 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2021-08-05 09:10:50.588 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2021-08-05 09:10:50.588 SC Data - All Services \| Logon error received from server: Connection limit exceeded. \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 \| 2021-08-05 09:10:50.588 SC Data - All Services \| Waiting for socket receive thread to end \| 2021-08-05 09:10:50.588 DTC Client socket (5) \| CloseSocket call. \| 2021-08-05 09:10:50.589 DTC Client socket (5) \| Shutdown started. Waiting for graceful close. \| 2021-08-05 09:10:50.589 SC Data - All Services \| Disconnected from the server. \| 2021-08-05 09:10:50.589 SC Data - All Services \| Data feed disconnected. Will reconnect in 30 seconds. \| 2021-08-05 09:10:50.589 Added historical Intraday data request for YMU1 to the queue. \| 2021-08-05 09:10:50.590 Intraday data recording state for symbol YMU1 is set to download 'Pending'. \| 2021-08-05 09:10:50.590 Triggering next historical data download in queue. \| 2021-08-05 09:10:50.590 DTC Client socket (5) \| Socket gracefully closed by remote side. \| 2021-08-05 09:10:50.615 DTC Client socket (5) \| Closed. \| 2021-08-05 09:10:50.615 HD Request # 17 \| Downloading Intraday chart data for ESU1 to the file ESU1.scid. Service: cme \| 2021-08-05 09:11:20.489 HD Request # 17 \| Download start date-time: 2021-08-05 01:59:48.000000. File last date-time: 2021-08-05 01:59:48.441000 \| 2021-08-05 09:11:20.490 HD Request # 17 \| Using server: ds23.sierracharts.com port 10150 \| 2021-08-05 09:11:20.490 Socket (5) \| Creating socket. \| 2021-08-05 09:11:20.490 Socket (5) \| New receive buffer size: 5242880 \| 2021-08-05 09:11:20.490 Socket (5) \| Connecting to IP: 216.1.90.130. \| 2021-08-05 09:11:20.490 HD Request # 17 \| Setting DTC encoding to Binary VLS \| 2021-08-05 09:11:20.552 HD Request # 17 \| Sending historical data logon request message. \| 2021-08-05 09:11:20.552 SC Data - All Services \| Connecting to the server ds21.sierracharts.com. Port 443 \| 2021-08-05 09:11:20.945 DTC Client socket (6) \| Creating socket. \| 2021-08-05 09:11:20.945 DTC Client socket (6) \| New receive buffer size: 5242880 \| 2021-08-05 09:11:20.946 DTC Client socket (6) \| Connecting to IP: 216.1.90.129. \| 2021-08-05 09:11:20.946 SC Data - All Services \| Network connection to server complete. \| 2021-08-05 09:11:21.006 SC Data - All Services \| Starting socket receive thread. \| 2021-08-05 09:11:21.006 SC Data - All Services \| Sending encoding request to server: Binary VLS. Compression: standard \| 2021-08-05 09:11:21.006 HD Request # 17 \| Requesting Intraday data. Start date-time: 2021-08-05 01:59:48. Record interval: 0. Symbol: ESU21 \| 2021-08-05 09:11:21.051 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2021-08-05 09:11:21.064 SC Data - All Services \| Sending logon request message. \| 2021-08-05 09:11:21.064 HD Request # 17 \| Decompressing data. \| 2021-08-05 09:11:21.081 HD Request # 17 \| Receiving Intraday data for ESU1 starting at 2021-08-05 01:59:48.441000 \| 2021-08-05 09:11:21.143 HD Request # 17 \| Timestamp of first Intraday data file record written: 2021-08-05 01:59:57.071000 \| 2021-08-05 09:11:21.276 Socket (5) \| CloseSocket call. \| 2021-08-05 09:11:21.288 Socket (5) \| Shutdown started. Waiting for graceful close. \| 2021-08-05 09:11:21.288 Historical data download thread signaled to stop. \| 2021-08-05 09:11:21.302 HD Request # 17 \| Received 69174 Intraday data records from 2021-08-05 01:59:48.441000 to 2021-08-05 09:11:17.492007 (7.2 hours) and wrote 69173 records for ESU1 \| 2021-08-05 09:11:21.303 HD Request # 17 \| Add time&sales data \| Remembered last file record date-time: 2021-08-05 13:11:17.492007 \| 2021-08-05 09:11:21.307 HD Request # 17 \| Completion time: 1s \| 2021-08-05 09:11:21.307 HD Request # 17 \| Intraday data download complete for ESU1. Unique request ID: 17 \| 2021-08-05 09:11:21.307 Removing historical data download ID 17. \| 2021-08-05 09:11:21.307 Real-time Intraday chart data file updates started for ESU1 \| 2021-08-05 09:11:21.307 Intraday chart data file opened for ESU1 \| 2021-08-05 09:11:21.307 HD Request # 17 \| Enabling Intraday chart updating for symbol. \| 2021-08-05 09:11:21.307 Triggering next historical data download in queue. \| 2021-08-05 09:11:21.307 HD Request # 18 \| Downloading Intraday chart data for NQU1 to the file NQU1.scid. Service: cme \| 2021-08-05 09:11:21.307 HD Request # 18 \| Download start date-time: 2021-08-05 01:59:36.000000. File last date-time: 2021-08-05 01:59:36.078000 \| 2021-08-05 09:11:21.308 HD Request # 18 \| Using server: ds21.sierracharts.com port 10149 \| 2021-08-05 09:11:21.308 Socket (7) \| Creating socket. \| 2021-08-05 09:11:21.308 Socket (7) \| New receive buffer size: 5242880 \| 2021-08-05 09:11:21.308 Socket (7) \| Connecting to IP: 216.1.90.129. \| 2021-08-05 09:11:21.308 Socket (5) \| Socket gracefully closed by remote side. \| 2021-08-05 09:11:21.324 Socket (5) \| Closed. \| 2021-08-05 09:11:21.324 HD Request # 18 \| Setting DTC encoding to Binary VLS \| 2021-08-05 09:11:21.369 HD Request # 18 \| Sending historical data logon request message. \| 2021-08-05 09:11:21.369 SC Data - All Services \| Received logon response. \| 2021-08-05 09:11:21.748 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2021-08-05 09:11:21.748 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2021-08-05 09:11:21.748 SC Data - All Services \| Logon error received from server: Connection limit exceeded. \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 \| 2021-08-05 09:11:21.748 SC Data - All Services \| Waiting for socket receive thread to end \| 2021-08-05 09:11:21.748 DTC Client socket (6) \| CloseSocket call. \| 2021-08-05 09:11:21.749 DTC Client socket (6) \| Shutdown started. Waiting for graceful close. \| 2021-08-05 09:11:21.749 SC Data - All Services \| Disconnected from the server. \| 2021-08-05 09:11:21.749 SC Data - All Services \| Data feed disconnected. Will reconnect in 30 seconds. \| 2021-08-05 09:11:21.749 DTC Client socket (6) \| Socket gracefully closed by remote side. \| 2021-08-05 09:11:21.772 DTC Client socket (6) \| Closed. \| 2021-08-05 09:11:21.772 HD Request # 18 \| Requesting Intraday data. Start date-time: 2021-08-05 01:59:36. Record interval: 0. Symbol: NQU21 \| 2021-08-05 09:11:21.851 HD Request # 18 \| Decompressing data. \| 2021-08-05 09:11:21.876 HD Request # 18 \| Receiving Intraday data for NQU1 starting at 2021-08-05 01:59:36.078000 \| 2021-08-05 09:11:21.977 Socket (7) \| CloseSocket call. \| 2021-08-05 09:11:22.042 Socket (7) \| Shutdown started. Waiting for graceful close. \| 2021-08-05 09:11:22.042 Historical data download thread signaled to stop. \| 2021-08-05 09:11:22.047 HD Request # 18 \| Timestamp of first Intraday data file record written: 2021-08-05 01:59:57.277000 \| 2021-08-05 09:11:22.048 HD Request # 18 \| Received 29041 Intraday data records from 2021-08-05 01:59:36.078000 to 2021-08-05 09:11:17.606000 (7.2 hours) and wrote 29040 records for NQU1 \| 2021-08-05 09:11:22.048 HD Request # 18 \| Add time&sales data \| Remembered last file record date-time: 2021-08-05 13:11:17.606000 \| 2021-08-05 09:11:22.054 HD Request # 18 \| Completion time: 1s \| 2021-08-05 09:11:22.054 HD Request # 18 \| Intraday data download complete for NQU1. Unique request ID: 18 \| 2021-08-05 09:11:22.054 Removing historical data download ID 18. \| 2021-08-05 09:11:22.054 Real-time Intraday chart data file updates started for NQU1 \| 2021-08-05 09:11:22.054 Intraday chart data file opened for NQU1 \| 2021-08-05 09:11:22.054 HD Request # 18 \| Enabling Intraday chart updating for symbol. \| 2021-08-05 09:11:22.054 Triggering next historical data download in queue. \| 2021-08-05 09:11:22.055 HD Request # 19 \| Downloading Intraday chart data for RTYU1 to the file RTYU1.scid. Service: cme \| 2021-08-05 09:11:22.055 HD Request # 19 \| Download start date-time: 2021-08-05 01:58:58.000000. File last date-time: 2021-08-05 01:58:58.810000 \| 2021-08-05 09:11:22.055 HD Request # 19 \| Using server: ds23.sierracharts.com port 10150 \| 2021-08-05 09:11:22.055 Socket (5) \| Creating socket. \| 2021-08-05 09:11:22.055 Socket (5) \| New receive buffer size: 5242880 \| 2021-08-05 09:11:22.056 Socket (5) \| Connecting to IP: 216.1.90.130. \| 2021-08-05 09:11:22.056 Socket (7) \| Socket gracefully closed by remote side. \| 2021-08-05 09:11:22.064 Socket (7) \| Closed. \| 2021-08-05 09:11:22.064 HD Request # 19 \| Setting DTC encoding to Binary VLS \| 2021-08-05 09:11:22.132 HD Request # 19 \| Sending historical data logon request message. \| 2021-08-05 09:11:22.133 HD Request # 19 \| Requesting Intraday data. Start date-time: 2021-08-05 01:58:58. Record interval: 0. Symbol: RTYU21 \| 2021-08-05 09:11:22.165 HD Request # 19 \| Decompressing data. \| 2021-08-05 09:11:22.190 HD Request # 19 \| Receiving Intraday data for RTYU1 starting at 2021-08-05 01:58:58.810000 \| 2021-08-05 09:11:22.288 Socket (5) \| CloseSocket call. \| 2021-08-05 09:11:22.311 Socket (5) \| Shutdown started. Waiting for graceful close. \| 2021-08-05 09:11:22.311 Socket (5) \| Socket gracefully closed by remote side. \| 2021-08-05 09:11:22.337 Socket (5) \| Closed. \| 2021-08-05 09:11:22.337 Historical data download thread signaled to stop. \| 2021-08-05 09:11:22.346 HD Request # 19 \| Timestamp of first Intraday data file record written: 2021-08-05 02:00:00.001000 \| 2021-08-05 09:11:22.347 HD Request # 19 \| Received 9784 Intraday data records from 2021-08-05 01:58:58.810000 to 2021-08-05 09:11:18.892000 (7.2 hours) and wrote 9783 records for RTYU1 \| 2021-08-05 09:11:22.347 HD Request # 19 \| Add time&sales data \| Remembered last file record date-time: 2021-08-05 13:11:18.892000 \| 2021-08-05 09:11:22.353 HD Request # 19 \| Completion time: 0s \| 2021-08-05 09:11:22.353 HD Request # 19 \| Intraday data download complete for RTYU1. Unique request ID: 19 \| 2021-08-05 09:11:22.353 Removing historical data download ID 19. \| 2021-08-05 09:11:22.353 Real-time Intraday chart data file updates started for RTYU1 \| 2021-08-05 09:11:22.353 Intraday chart data file opened for RTYU1 \| 2021-08-05 09:11:22.353 HD Request # 19 \| Enabling Intraday chart updating for symbol. \| 2021-08-05 09:11:22.353 Triggering next historical data download in queue. \| 2021-08-05 09:11:22.353 HD Request # 20 \| Downloading Intraday chart data for YMU1 to the file YMU1.scid. Service: cbot \| 2021-08-05 09:11:22.353 HD Request # 20 \| Download start date-time: 2021-08-05 01:59:29.000000. File last date-time: 2021-08-05 01:59:29.892001 \| 2021-08-05 09:11:22.354 HD Request # 20 \| Using server: ds21.sierracharts.com port 10149 \| 2021-08-05 09:11:22.354 Socket (5) \| Creating socket. \| 2021-08-05 09:11:22.354 Socket (5) \| New receive buffer size: 5242880 \| 2021-08-05 09:11:22.354 Socket (5) \| Connecting to IP: 216.1.90.129. \| 2021-08-05 09:11:22.354 HD Request # 20 \| Setting DTC encoding to Binary VLS \| 2021-08-05 09:11:22.414 HD Request # 20 \| Sending historical data logon request message. \| 2021-08-05 09:11:22.414 HD Request # 20 \| Requesting Intraday data. Start date-time: 2021-08-05 01:59:29. Record interval: 0. Symbol: YMU21 \| 2021-08-05 09:11:22.439 HD Request # 20 \| Decompressing data. \| 2021-08-05 09:11:22.463 HD Request # 20 \| Receiving Intraday data for YMU1 starting at 2021-08-05 01:59:29.598000 \| 2021-08-05 09:11:22.554 Socket (5) \| CloseSocket call. \| 2021-08-05 09:11:22.600 Socket (5) \| Shutdown started. Waiting for graceful close. \| 2021-08-05 09:11:22.600 Historical data download thread signaled to stop. \| 2021-08-05 09:11:22.606 HD Request # 20 \| Timestamp of first Intraday data file record written: 2021-08-05 02:00:00.001000 \| 2021-08-05 09:11:22.607 HD Request # 20 \| Received 19709 Intraday data records from 2021-08-05 01:59:29.598000 to 2021-08-05 09:11:17.830001 (7.2 hours) and wrote 19706 records for YMU1 \| 2021-08-05 09:11:22.607 HD Request # 20 \| Add time&sales data \| Remembered last file record date-time: 2021-08-05 13:11:17.830001 \| 2021-08-05 09:11:22.611 HD Request # 20 \| Completion time: 0s \| 2021-08-05 09:11:22.611 HD Request # 20 \| Intraday data download complete for YMU1. Unique request ID: 20 \| 2021-08-05 09:11:22.611 Removing historical data download ID 20. \| 2021-08-05 09:11:22.611 Real-time Intraday chart data file updates started for YMU1 \| 2021-08-05 09:11:22.611 Intraday chart data file opened for YMU1 \| 2021-08-05 09:11:22.611 HD Request # 20 \| Enabling Intraday chart updating for symbol. \| 2021-08-05 09:11:22.611 Triggering next historical data download in queue. \| 2021-08-05 09:11:22.611 No download requests in the queue to start downloads for. \| 2021-08-05 09:11:22.611 Socket (5) \| Socket gracefully closed by remote side. \| 2021-08-05 09:11:22.625 Socket (5) \| Closed. \| 2021-08-05 09:11:22.625 Chart #11 has tagged chart #12 for full recalculation. Chartbook: Trading_NQ.cht \| 2021-08-05 09:11:23.820 Chart #11 has tagged chart #12 for full recalculation. Chartbook: Trading_ES.cht \| 2021-08-05 09:11:23.963 Chart #17 has tagged chart #19 for full recalculation. Chartbook: Trading_ES.cht \| 2021-08-05 09:11:24.097 Chart #17 has tagged chart #20 for full recalculation. Chartbook: Trading_ES.cht \| 2021-08-05 09:11:24.097 ESU1 [CB][M] 30 Min #19 \| Performing a full recalculation because it has been tagged. Chartbook: Trading_ES.cht \| 2021-08-05 09:11:24.292 ESU1 [CB][M] 30 Min #19 \| Study: PR Pullback \| Making HTTP request. \| 2021-08-05 09:11:24.292 ESU1 [CB][M] 30 Min #19 \| Study: AbsPullback \| Making HTTP request. \| 2021-08-05 09:11:24.780 ESU1 [CB][M] 30 Min #19 \| Study: -ET Unfinished Business \| Making HTTP request. \| 2021-08-05 09:11:24.901 ESU1 [CB][M] 30 Min #19 \| Study: -ET Small Prints \| Making HTTP request. \| 2021-08-05 09:11:25.022 ESU1 [CB][M] 10 Min #12 \| Performing a full recalculation because it has been tagged. Chartbook: Trading_ES.cht \| 2021-08-05 09:11:26.197 Chart #17 has tagged chart #19 for full recalculation. Chartbook: Trading_NQ.cht \| 2021-08-05 09:11:26.424 Chart #17 has tagged chart #5 for full recalculation. Chartbook: Trading_NQ.cht \| 2021-08-05 09:11:26.424 NQU1 [CB][M] 30 Min #5 \| Performing a full recalculation because it has been tagged. Chartbook: Trading_NQ.cht \| 2021-08-05 09:11:26.728 NQU1 [CB][M] 30 Min #5 \| Study: -ET Unfinished Business \| Making HTTP request. \| 2021-08-05 09:11:26.732 NQU1 [CB][M] 30 Min #5 \| Study: -ET Price Rejector Pro \| Making HTTP request. \| 2021-08-05 09:11:26.766 NQU1 [CB][M] 30 Min #5 \| Study: NEW SD \| Making HTTP request. \| 2021-08-05 09:11:26.819 NQU1 [CB][M] 30 Min #5 \| Study: DYN ZP \| Making HTTP request. \| 2021-08-05 09:11:26.859 NQU1 [CB][M] 10 Min #12 \| Performing a full recalculation because it has been tagged. Chartbook: Trading_NQ.cht \| 2021-08-05 09:11:27.016 NQU1 [CB][M] 30 Min #19 \| Performing a full recalculation because it has been tagged. Chartbook: Trading_NQ.cht \| 2021-08-05 09:11:27.971 NQU1 [CB][M] 30 Min #19 \| Study: PR Pullback \| Making HTTP request. \| 2021-08-05 09:11:27.971 NQU1 [CB][M] 30 Min #19 \| Study: AbsPullback \| Making HTTP request. \| 2021-08-05 09:11:28.384 NQU1 [CB][M] 30 Min #19 \| Study: -ET Unfinished Business \| Making HTTP request. \| 2021-08-05 09:11:28.656 NQU1 [CB][M] 30 Min #19 \| Study: -ET Small Prints \| Making HTTP request. \| 2021-08-05 09:11:28.869 ESU1 [CB][M] 30 Min #20 \| Performing a full recalculation because it has been tagged. Chartbook: Trading_ES.cht \| 2021-08-05 09:11:29.166 ESU1 [CB][M] 30 Min #20 \| Study: -ET Price Rejector Pro \| Making HTTP request. \| 2021-08-05 09:11:29.171 ESU1 [CB][M] 30 Min #20 \| Study: -ET Unfinished Business \| Making HTTP request. \| 2021-08-05 09:11:29.287 ESU1 [CB][M] 30 Min #20 \| Study: NEW SD \| Making HTTP request. \| 2021-08-05 09:11:29.322 SC Data - All Services \| Connecting to the server ds23.sierracharts.com. Port 443 \| 2021-08-05 09:11:52.057 DTC Client socket (5) \| Creating socket. \| 2021-08-05 09:11:52.057 DTC Client socket (5) \| New receive buffer size: 5242880 \| 2021-08-05 09:11:52.057 DTC Client socket (5) \| Connecting to IP: 216.1.90.130. \| 2021-08-05 09:11:52.057 SC Data - All Services \| Network connection to server complete. \| 2021-08-05 09:11:52.121 SC Data - All Services \| Starting socket receive thread. \| 2021-08-05 09:11:52.121 SC Data - All Services \| Sending encoding request to server: Binary VLS. Compression: standard \| 2021-08-05 09:11:52.121 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2021-08-05 09:11:52.171 SC Data - All Services \| Sending logon request message. \| 2021-08-05 09:11:52.171 SC Data - All Services \| Received logon response. \| 2021-08-05 09:11:52.853 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2021-08-05 09:11:52.853 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2021-08-05 09:11:52.853 SC Data - All Services \| Logon error received from server: Connection limit exceeded. \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 \| 2021-08-05 09:11:52.853 SC Data - All Services \| Waiting for socket receive thread to end \| 2021-08-05 09:11:52.853 DTC Client socket (5) \| CloseSocket call. \| 2021-08-05 09:11:52.854 DTC Client socket (5) \| Shutdown started. Waiting for graceful close. \| 2021-08-05 09:11:52.854 SC Data - All Services \| Disconnected from the server. \| 2021-08-05 09:11:52.854 SC Data - All Services \| Data feed disconnected. Will reconnect in 30 seconds. \| 2021-08-05 09:11:52.854 DTC Client socket (5) \| Socket gracefully closed by remote side. \| 2021-08-05 09:11:52.876 DTC Client socket (5) \| Closed. \| 2021-08-05 09:11:52.876 SC Data - All Services \| Connecting to the server ds22.sierracharts.com. Port 10048 \| 2021-08-05 09:12:22.971 DTC Client socket (5) \| Creating socket. \| 2021-08-05 09:12:22.971 DTC Client socket (5) \| New receive buffer size: 5242880 \| 2021-08-05 09:12:22.971 DTC Client socket (5) \| Connecting to IP: 208.185.224.129. \| 2021-08-05 09:12:22.971 SC Data - All Services \| Network connection to server complete. \| 2021-08-05 09:12:23.012 SC Data - All Services \| Starting socket receive thread. \| 2021-08-05 09:12:23.012 SC Data - All Services \| Sending encoding request to server: Binary VLS. Compression: standard \| 2021-08-05 09:12:23.012 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2021-08-05 09:12:23.083 SC Data - All Services \| Sending logon request message. \| 2021-08-05 09:12:23.083 SC Data - All Services \| Received logon response. \| 2021-08-05 09:12:23.800 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2021-08-05 09:12:23.800 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2021-08-05 09:12:23.800 SC Data - All Services \| Logon error received from server: Connection limit exceeded. \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 \| 2021-08-05 09:12:23.800 SC Data - All Services \| Waiting for socket receive thread to end \| 2021-08-05 09:12:23.800 DTC Client socket (5) \| CloseSocket call. \| 2021-08-05 09:12:23.801 DTC Client socket (5) \| Shutdown started. Waiting for graceful close. \| 2021-08-05 09:12:23.801 SC Data - All Services \| Disconnected from the server. \| 2021-08-05 09:12:23.801 SC Data - All Services \| Data feed disconnected. Will reconnect in 30 seconds. \| 2021-08-05 09:12:23.801 DTC Client socket (5) \| Socket gracefully closed by remote side. \| 2021-08-05 09:12:23.843 DTC Client socket (5) \| Closed. \| 2021-08-05 09:12:23.843 SC Data - All Services \| Connecting to the server ds21.sierracharts.com. Port 443 \| 2021-08-05 09:12:54.088 DTC Client socket (5) \| Creating socket. \| 2021-08-05 09:12:54.088 DTC Client socket (5) \| New receive buffer size: 5242880 \| 2021-08-05 09:12:54.088 DTC Client socket (5) \| Connecting to IP: 216.1.90.129. \| 2021-08-05 09:12:54.088 SC Data - All Services \| Network connection to server complete. \| 2021-08-05 09:12:54.157 SC Data - All Services \| Starting socket receive thread. \| 2021-08-05 09:12:54.158 SC Data - All Services \| Sending encoding request to server: Binary VLS. Compression: standard \| 2021-08-05 09:12:54.158 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2021-08-05 09:12:54.237 SC Data - All Services \| Sending logon request message. \| 2021-08-05 09:12:54.237 SC Data - All Services \| Received logon response. \| 2021-08-05 09:12:54.946 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2021-08-05 09:12:54.946 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2021-08-05 09:12:54.946 SC Data - All Services \| Logon error received from server: Connection limit exceeded. \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 \| 2021-08-05 09:12:54.946 SC Data - All Services \| Waiting for socket receive thread to end \| 2021-08-05 09:12:54.946 DTC Client socket (5) \| CloseSocket call. \| 2021-08-05 09:12:54.947 DTC Client socket (5) \| Shutdown started. Waiting for graceful close. \| 2021-08-05 09:12:54.947 SC Data - All Services \| Disconnected from the server. \| 2021-08-05 09:12:54.947 SC Data - All Services \| Data feed disconnected. Will reconnect in 30 seconds. \| 2021-08-05 09:12:54.947 DTC Client socket (5) \| Socket gracefully closed by remote side. \| 2021-08-05 09:12:54.974 DTC Client socket (5) \| Closed. \| 2021-08-05 09:12:54.974 Saved Chartbook: Trading_ES.cht. Time: 0.2055 seconds. \| 2021-08-05 09:13:05.251 Saved Chartbook: Trading_NQ.cht. Time: 0.1737 seconds. \| 2021-08-05 09:13:05.426 Auth Websocket socket (1) \| Timed out waiting for shutdown. Performing an immediate socket close. \| 2021-08-05 09:13:09.724 Auth Websocket socket (1) \| Closed. \| 2021-08-05 09:13:09.724 Price Websocket socket (4) \| Timed out waiting for shutdown. Performing an immediate socket close. \| 2021-08-05 09:13:09.724 Price Websocket socket (4) \| Closed. \| 2021-08-05 09:13:09.725 Date Time Of Last Edit: 2021-08-05 16:26:18

[2021-08-05 13:12:11] #4 [Go To First Post]
John - SC Support - Posts: 38259
We need to see your message log as noted above. Follow those instructions. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-08-05 13:30:11] #5 [Go To First Post]
Meklon - Posts: 223
Support, I have provided the Message Log above. Not sure how relevant this is, but I see this error in the log: SC Data - All Services \| Logon error received from server: Connection limit exceeded. \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 \| 2021-08-05 09:22:46.799 This makes no sense whatsoever, because I have only 1 copy of Sierra running on this machine ONLY and its been up for several days. It's connected to Denali data feed and it was working perfectly up until yesterday afternoon. There is another copy of Sierra running on the same machine (separate installation) but it's connected to SC Data - All Services [data] and it's been running like this (in parallel to the main instance) for more than a week. Date Time Of Last Edit: 2021-08-05 13:33:46

[2021-08-05 15:07:46] #6 [Go To First Post]
John - SC Support - Posts: 38259
It appears that your Sierra Charts have just gotten "confused" as to the connections that are currently running. Exit from all your Sierra Chart instances and then restart each of them using the Forced Login option to ensure that they get the updated information from our servers on your connections. Refer to the following for how to use the Forced Login: Sierra Chart - Software Login Instructions: Forced Login For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-08-05 16:20:48] #7 [Go To First Post]
Meklon - Posts: 223
Hi John, Your recommendation to shutdown all instances and use "Forced Login" option to reset the account worked perfectly. Everything is up and running. Thanks so much for your help, as always! Regards, D.

[2021-08-05 16:46:00] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Probably would have been enough to just reconnect all the instances: File Menu: Procedure to Reconnect to the Data and Trade Servers Rather than a restart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: