Support Board
Date/Time: Fri, 28 Feb 2025 10:33:26 +0000
Failure to connect to Live
View Count: 459
| [2021-08-02 16:19:25] |
| Rabi Lal - Posts: 3 |
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Hello, I have TransActAT and I tried to connect it to Sierra Chart but it doesn't work, I do everything right and I have a basic level 3 Sierra but it still not working. Its got stuck on " waiting to reconnect (yellow color). The instructor don't help me and to much time wasted. so help me. |
| [2021-08-02 17:31:33] |
| John - SC Support - Posts: 38259 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-05 05:53:56] |
| Rabi Lal - Posts: 3 |
|
Hello Nothing still working. the problem is when I tried to connect my TrancActAT live account for realtime, I do all info right and it doesn't work |
| [2021-08-05 07:18:35] |
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There is no way we can help, without seeing the Message Log. Really your broker is best able to help with this. Instructions again: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. ---- Another alternative is to just use the Sierra Chart Order Routing Service instead of Transact, but you will need to change brokers. Information about this: Sierra Chart / Trading Technologies Futures Order Routing Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-05 10:28:28] |
| Rabi Lal - Posts: 3 |
|
Software version: 2292 64-bit | 2021-08-05 10:28:10.324 Safe Mode enabled | 2021-08-05 10:28:10.324 Primary Thread ID: 14912 | 2021-08-05 10:28:10.324 Usage end date: 2021-08-28 | 2021-08-05 10:28:10.324 Enabled for: Sierra Chart Historical Data Service. | 2021-08-05 10:28:10.324 Enabled for: Delayed Denali Exchange Data Feed. | 2021-08-05 10:28:10.324 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-08-05 10:28:10.324 Current selected Data/Trading service: TransAct WS | 2021-08-05 10:28:10.324 Custom symbol settings values: enabled | 2021-08-05 10:28:10.324 Chart Update Interval: 500 | 2021-08-05 10:28:10.324 Intraday Data Storage Time Unit: 1 | 2021-08-05 10:28:10.324 Time Zone: +00:00:00 (UTC+00) | 2021-08-05 10:28:10.324 2021-08-05 10:28:10 Local computer time in UTC | 2021-08-05 10:28:10.324 2021-08-05 10:28:10 Local computer time in SC Time Zone | 2021-08-05 10:28:10.324 2021-08-05 10:23:47 Server time in UTC | 2021-08-05 10:28:10.324 Local computer UTC time and Server UTC time difference: 50 seconds. | 2021-08-05 10:28:10.324 Notice: Your computer's clock is off by 50 seconds. For help with this, press the 'Send for Analysis' button. | 2021-08-05 10:28:10.324 Program path: C:\SierraChart\ | 2021-08-05 10:28:10.324 Data Files path: C:\SierraChart\Data\ | 2021-08-05 10:28:10.324 OS Version Number: 10.0 | 2021-08-05 10:28:10.325 Locale Setting: C | 2021-08-05 10:28:10.325 DLLs: UserContributedStudies_64.dll | 2021-08-05 10:28:10.325 Allowed protected custom studies: | 2021-08-05 10:28:10.325 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-08-05 10:28:17.201 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-08-05 10:28:17.201 Auth Websocket socket (4) | Creating socket. Using TLS 1.2. | 2021-08-05 10:28:17.201 Auth Websocket socket (4) | New receive buffer size: 5242880 | 2021-08-05 10:28:17.202 Auth Websocket socket (4) | Connecting to IP: 208.97.219.30. | 2021-08-05 10:28:17.202 Auth Websocket | Opening WebSocket. | 2021-08-05 10:28:17.374 Auth Websocket | Sending WebSocket handshake. | 2021-08-05 10:28:17.374 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-05 10:28:17.895 Auth Websocket | Server header | Upgrade: WebSocket | 2021-08-05 10:28:17.895 Auth Websocket | Server header | Connection: Upgrade | 2021-08-05 10:28:17.895 Auth Websocket | Server header | Sec-WebSocket-Accept: YiGCNm2wKoh29NP2YVK5MKbgd2M= | 2021-08-05 10:28:17.895 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-08-05 10:28:17.895 Auth Websocket | Server header | | 2021-08-05 10:28:17.895 Auth Websocket | Web socket state is now open. | 2021-08-05 10:28:17.895 TransAct WS | Sending account logon message. Live | 2021-08-05 10:28:17.895 TransAct WS | Account logon error: -1(-1) | 2021-08-05 10:28:18.115 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-05 10:28:18.115 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:18.115 TransAct WS | Session key cleared | 2021-08-05 10:28:18.153 Auth Websocket socket (4) | CloseSocket call. | 2021-08-05 10:28:18.153 Auth Websocket | WebSocket closed. | 2021-08-05 10:28:18.153 TransAct WS | Disconnected. | 2021-08-05 10:28:18.153 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:18.153 Auth Websocket socket (4) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-05 10:28:18.153 Auth Websocket socket (4) | Write has completed. Shutdown being performed. | 2021-08-05 10:28:18.323 Auth Websocket socket (4) | Shutdown started. Waiting for graceful close. | 2021-08-05 10:28:18.324 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-08-05 10:28:19.177 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-08-05 10:28:19.177 Auth Websocket socket (5) | Creating socket. Using TLS 1.2. | 2021-08-05 10:28:19.177 Auth Websocket socket (5) | New receive buffer size: 5242880 | 2021-08-05 10:28:19.177 Auth Websocket socket (5) | Connecting to IP: 208.97.219.30. | 2021-08-05 10:28:19.177 Auth Websocket | Opening WebSocket. | 2021-08-05 10:28:19.342 Auth Websocket | Sending WebSocket handshake. | 2021-08-05 10:28:19.342 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-05 10:28:19.840 Auth Websocket | Server header | Upgrade: WebSocket | 2021-08-05 10:28:19.840 Auth Websocket | Server header | Connection: Upgrade | 2021-08-05 10:28:19.840 Auth Websocket | Server header | Sec-WebSocket-Accept: gk0ulRNsYN5EQQ/tnIfS9dfXcMg= | 2021-08-05 10:28:19.840 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-08-05 10:28:19.840 Auth Websocket | Server header | | 2021-08-05 10:28:19.840 Auth Websocket | Web socket state is now open. | 2021-08-05 10:28:19.840 TransAct WS | Sending account logon message. Live | 2021-08-05 10:28:19.840 TransAct WS | Account logon error: -1(-1) | 2021-08-05 10:28:20.056 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-05 10:28:20.056 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:20.056 TransAct WS | Session key cleared | 2021-08-05 10:28:20.074 Auth Websocket socket (5) | CloseSocket call. | 2021-08-05 10:28:20.074 Auth Websocket | WebSocket closed. | 2021-08-05 10:28:20.074 TransAct WS | Disconnected. | 2021-08-05 10:28:20.075 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:20.075 Auth Websocket socket (5) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-05 10:28:20.075 Auth Websocket socket (5) | Write has completed. Shutdown being performed. | 2021-08-05 10:28:20.236 Auth Websocket socket (5) | Shutdown started. Waiting for graceful close. | 2021-08-05 10:28:20.236 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-08-05 10:28:21.089 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-08-05 10:28:21.089 Auth Websocket socket (6) | Creating socket. Using TLS 1.2. | 2021-08-05 10:28:21.089 Auth Websocket socket (6) | New receive buffer size: 5242880 | 2021-08-05 10:28:21.089 Auth Websocket socket (6) | Connecting to IP: 208.97.219.30. | 2021-08-05 10:28:21.089 Auth Websocket | Opening WebSocket. | 2021-08-05 10:28:21.256 Auth Websocket | Sending WebSocket handshake. | 2021-08-05 10:28:21.256 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-05 10:28:21.758 Auth Websocket | Server header | Upgrade: WebSocket | 2021-08-05 10:28:21.758 Auth Websocket | Server header | Connection: Upgrade | 2021-08-05 10:28:21.758 Auth Websocket | Server header | Sec-WebSocket-Accept: zR8iowS04n0Pb7tIrT3T/eY6Y5w= | 2021-08-05 10:28:21.758 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-08-05 10:28:21.758 Auth Websocket | Server header | | 2021-08-05 10:28:21.758 Auth Websocket | Web socket state is now open. | 2021-08-05 10:28:21.758 TransAct WS | Sending account logon message. Live | 2021-08-05 10:28:21.758 TransAct WS | Account logon error: -1(-1) | 2021-08-05 10:28:21.973 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-05 10:28:21.974 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:21.974 TransAct WS | Session key cleared | 2021-08-05 10:28:21.990 Auth Websocket socket (6) | CloseSocket call. | 2021-08-05 10:28:21.990 Auth Websocket | WebSocket closed. | 2021-08-05 10:28:21.990 TransAct WS | Disconnected. | 2021-08-05 10:28:21.990 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:21.990 Auth Websocket socket (6) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-05 10:28:21.990 Auth Websocket socket (6) | Write has completed. Shutdown being performed. | 2021-08-05 10:28:22.159 Auth Websocket socket (6) | Shutdown started. Waiting for graceful close. | 2021-08-05 10:28:22.159 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-08-05 10:28:22.985 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-08-05 10:28:22.985 Auth Websocket socket (7) | Creating socket. Using TLS 1.2. | 2021-08-05 10:28:22.985 Auth Websocket socket (7) | New receive buffer size: 5242880 | 2021-08-05 10:28:22.985 Auth Websocket socket (7) | Connecting to IP: 208.97.219.30. | 2021-08-05 10:28:22.985 Auth Websocket | Opening WebSocket. | 2021-08-05 10:28:23.153 Auth Websocket | Sending WebSocket handshake. | 2021-08-05 10:28:23.153 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-05 10:28:23.656 Auth Websocket | Server header | Upgrade: WebSocket | 2021-08-05 10:28:23.656 Auth Websocket | Server header | Connection: Upgrade | 2021-08-05 10:28:23.656 Auth Websocket | Server header | Sec-WebSocket-Accept: 6gL7SCWSqQ8IofCgUxTDx54wbyE= | 2021-08-05 10:28:23.656 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-08-05 10:28:23.656 Auth Websocket | Server header | | 2021-08-05 10:28:23.656 Auth Websocket | Web socket state is now open. | 2021-08-05 10:28:23.656 TransAct WS | Sending account logon message. Live | 2021-08-05 10:28:23.656 TransAct WS | Account logon error: -1(-1) | 2021-08-05 10:28:23.914 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-05 10:28:23.914 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:23.914 TransAct WS | Session key cleared | 2021-08-05 10:28:23.920 Auth Websocket socket (7) | CloseSocket call. | 2021-08-05 10:28:23.920 Auth Websocket | WebSocket closed. | 2021-08-05 10:28:23.920 TransAct WS | Disconnected. | 2021-08-05 10:28:23.920 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:23.921 Auth Websocket socket (7) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-05 10:28:23.921 Auth Websocket socket (7) | Write has completed. Shutdown being performed. | 2021-08-05 10:28:24.082 Auth Websocket socket (7) | Shutdown started. Waiting for graceful close. | 2021-08-05 10:28:24.082 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-08-05 10:28:24.945 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-08-05 10:28:24.945 Auth Websocket socket (8) | Creating socket. Using TLS 1.2. | 2021-08-05 10:28:24.945 Auth Websocket socket (8) | New receive buffer size: 5242880 | 2021-08-05 10:28:24.946 Auth Websocket socket (8) | Connecting to IP: 208.97.219.30. | 2021-08-05 10:28:24.946 Auth Websocket | Opening WebSocket. | 2021-08-05 10:28:25.109 Auth Websocket | Sending WebSocket handshake. | 2021-08-05 10:28:25.109 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-05 10:28:25.617 Auth Websocket | Server header | Upgrade: WebSocket | 2021-08-05 10:28:25.617 Auth Websocket | Server header | Connection: Upgrade | 2021-08-05 10:28:25.617 Auth Websocket | Server header | Sec-WebSocket-Accept: iL+kU9wEQ/alnil/ixQt3eej+6s= | 2021-08-05 10:28:25.617 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-08-05 10:28:25.617 Auth Websocket | Server header | | 2021-08-05 10:28:25.617 Auth Websocket | Web socket state is now open. | 2021-08-05 10:28:25.617 TransAct WS | Sending account logon message. Live | 2021-08-05 10:28:25.617 TransAct WS | Account logon error: -1(-1) | 2021-08-05 10:28:25.832 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-05 10:28:25.832 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:25.832 TransAct WS | Session key cleared | 2021-08-05 10:28:25.848 Auth Websocket socket (8) | CloseSocket call. | 2021-08-05 10:28:25.848 Auth Websocket | WebSocket closed. | 2021-08-05 10:28:25.848 TransAct WS | Disconnected. | 2021-08-05 10:28:25.848 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:25.848 Auth Websocket socket (8) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-05 10:28:25.848 Auth Websocket socket (8) | Write has completed. Shutdown being performed. | 2021-08-05 10:28:26.009 Auth Websocket socket (8) | Shutdown started. Waiting for graceful close. | 2021-08-05 10:28:26.009 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-08-05 10:28:26.865 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-08-05 10:28:26.865 Auth Websocket socket (9) | Creating socket. Using TLS 1.2. | 2021-08-05 10:28:26.865 Auth Websocket socket (9) | New receive buffer size: 5242880 | 2021-08-05 10:28:26.866 Auth Websocket socket (9) | Connecting to IP: 208.97.219.30. | 2021-08-05 10:28:26.866 Auth Websocket | Opening WebSocket. | 2021-08-05 10:28:27.032 Auth Websocket | Sending WebSocket handshake. | 2021-08-05 10:28:27.032 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-05 10:28:27.534 Auth Websocket | Server header | Upgrade: WebSocket | 2021-08-05 10:28:27.534 Auth Websocket | Server header | Connection: Upgrade | 2021-08-05 10:28:27.534 Auth Websocket | Server header | Sec-WebSocket-Accept: Sm1Y43+nQmm9UwE64Hn6xBmHUAw= | 2021-08-05 10:28:27.534 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-08-05 10:28:27.534 Auth Websocket | Server header | | 2021-08-05 10:28:27.534 Auth Websocket | Web socket state is now open. | 2021-08-05 10:28:27.534 TransAct WS | Sending account logon message. Live | 2021-08-05 10:28:27.534 TransAct WS | Account logon error: -1(-1) | 2021-08-05 10:28:27.754 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-05 10:28:27.754 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:27.754 TransAct WS | Session key cleared | 2021-08-05 10:28:27.784 Auth Websocket socket (9) | CloseSocket call. | 2021-08-05 10:28:27.784 Auth Websocket | WebSocket closed. | 2021-08-05 10:28:27.784 TransAct WS | Disconnected. | 2021-08-05 10:28:27.784 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:27.784 Auth Websocket socket (9) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-05 10:28:27.784 Auth Websocket socket (9) | Write has completed. Shutdown being performed. | 2021-08-05 10:28:27.946 Auth Websocket socket (9) | Shutdown started. Waiting for graceful close. | 2021-08-05 10:28:27.946 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-08-05 10:28:28.792 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-08-05 10:28:28.792 Auth Websocket socket (10) | Creating socket. Using TLS 1.2. | 2021-08-05 10:28:28.792 Auth Websocket socket (10) | New receive buffer size: 5242880 | 2021-08-05 10:28:28.793 Auth Websocket socket (10) | Connecting to IP: 208.97.219.30. | 2021-08-05 10:28:28.793 Auth Websocket | Opening WebSocket. | 2021-08-05 10:28:28.958 Auth Websocket | Sending WebSocket handshake. | 2021-08-05 10:28:28.958 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-05 10:28:29.456 Auth Websocket | Server header | Upgrade: WebSocket | 2021-08-05 10:28:29.456 Auth Websocket | Server header | Connection: Upgrade | 2021-08-05 10:28:29.456 Auth Websocket | Server header | Sec-WebSocket-Accept: 0BXiYtMfk5pOoWh6iSKXW16hDAc= | 2021-08-05 10:28:29.456 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-08-05 10:28:29.456 Auth Websocket | Server header | | 2021-08-05 10:28:29.456 Auth Websocket | Web socket state is now open. | 2021-08-05 10:28:29.456 TransAct WS | Sending account logon message. Live | 2021-08-05 10:28:29.456 TransAct WS | Account logon error: -1(-1) | 2021-08-05 10:28:29.674 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-05 10:28:29.674 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:29.674 TransAct WS | Session key cleared | 2021-08-05 10:28:29.714 Auth Websocket socket (10) | CloseSocket call. | 2021-08-05 10:28:29.714 Auth Websocket | WebSocket closed. | 2021-08-05 10:28:29.714 TransAct WS | Disconnected. | 2021-08-05 10:28:29.714 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:29.714 Auth Websocket socket (10) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-05 10:28:29.715 Auth Websocket socket (10) | Write has completed. Shutdown being performed. | 2021-08-05 10:28:29.875 Auth Websocket socket (10) | Shutdown started. Waiting for graceful close. | 2021-08-05 10:28:29.876 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-08-05 10:28:30.722 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-08-05 10:28:30.722 Auth Websocket socket (11) | Creating socket. Using TLS 1.2. | 2021-08-05 10:28:30.722 Auth Websocket socket (11) | New receive buffer size: 5242880 | 2021-08-05 10:28:30.722 Auth Websocket socket (11) | Connecting to IP: 208.97.219.30. | 2021-08-05 10:28:30.722 Auth Websocket | Opening WebSocket. | 2021-08-05 10:28:30.888 Auth Websocket | Sending WebSocket handshake. | 2021-08-05 10:28:30.888 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-05 10:28:31.386 Auth Websocket | Server header | Upgrade: WebSocket | 2021-08-05 10:28:31.386 Auth Websocket | Server header | Connection: Upgrade | 2021-08-05 10:28:31.386 Auth Websocket | Server header | Sec-WebSocket-Accept: Ta4pKMhel84ojbnt/qg16Lagzvg= | 2021-08-05 10:28:31.386 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-08-05 10:28:31.386 Auth Websocket | Server header | | 2021-08-05 10:28:31.386 Auth Websocket | Web socket state is now open. | 2021-08-05 10:28:31.386 TransAct WS | Sending account logon message. Live | 2021-08-05 10:28:31.386 TransAct WS | Account logon error: -1(-1) | 2021-08-05 10:28:31.602 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-05 10:28:31.602 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:31.602 TransAct WS | Session key cleared | 2021-08-05 10:28:31.632 Auth Websocket socket (11) | CloseSocket call. | 2021-08-05 10:28:31.632 Auth Websocket | WebSocket closed. | 2021-08-05 10:28:31.632 TransAct WS | Disconnected. | 2021-08-05 10:28:31.632 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:31.632 Auth Websocket socket (11) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-05 10:28:31.632 Auth Websocket socket (11) | Write has completed. Shutdown being performed. | 2021-08-05 10:28:31.796 Auth Websocket socket (11) | Shutdown started. Waiting for graceful close. | 2021-08-05 10:28:31.796 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-08-05 10:28:32.633 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-08-05 10:28:32.633 Auth Websocket socket (12) | Creating socket. Using TLS 1.2. | 2021-08-05 10:28:32.633 Auth Websocket socket (12) | New receive buffer size: 5242880 | 2021-08-05 10:28:32.633 Auth Websocket socket (12) | Connecting to IP: 208.97.219.30. | 2021-08-05 10:28:32.633 Auth Websocket | Opening WebSocket. | 2021-08-05 10:28:32.798 Auth Websocket | Sending WebSocket handshake. | 2021-08-05 10:28:32.798 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-05 10:28:33.308 Auth Websocket | Server header | Upgrade: WebSocket | 2021-08-05 10:28:33.308 Auth Websocket | Server header | Connection: Upgrade | 2021-08-05 10:28:33.308 Auth Websocket | Server header | Sec-WebSocket-Accept: TlSvGRBP5VeelEds4ezAdo0S8is= | 2021-08-05 10:28:33.308 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-08-05 10:28:33.308 Auth Websocket | Server header | | 2021-08-05 10:28:33.308 Auth Websocket | Web socket state is now open. | 2021-08-05 10:28:33.308 TransAct WS | Sending account logon message. Live | 2021-08-05 10:28:33.308 TransAct WS | Account logon error: -1(-1) | 2021-08-05 10:28:33.525 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-05 10:28:33.525 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:33.525 TransAct WS | Session key cleared | 2021-08-05 10:28:33.550 Auth Websocket socket (12) | CloseSocket call. | 2021-08-05 10:28:33.550 Auth Websocket | WebSocket closed. | 2021-08-05 10:28:33.550 TransAct WS | Disconnected. | 2021-08-05 10:28:33.550 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:33.550 Auth Websocket socket (12) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-05 10:28:33.551 Auth Websocket socket (12) | Write has completed. Shutdown being performed. | 2021-08-05 10:28:33.713 Auth Websocket socket (12) | Shutdown started. Waiting for graceful close. | 2021-08-05 10:28:33.713 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-08-05 10:28:34.566 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-08-05 10:28:34.566 Auth Websocket socket (13) | Creating socket. Using TLS 1.2. | 2021-08-05 10:28:34.566 Auth Websocket socket (13) | New receive buffer size: 5242880 | 2021-08-05 10:28:34.566 Auth Websocket socket (13) | Connecting to IP: 208.97.219.30. | 2021-08-05 10:28:34.566 Auth Websocket | Opening WebSocket. | 2021-08-05 10:28:34.732 Auth Websocket | Sending WebSocket handshake. | 2021-08-05 10:28:34.732 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-05 10:28:35.230 Auth Websocket | Server header | Upgrade: WebSocket | 2021-08-05 10:28:35.230 Auth Websocket | Server header | Connection: Upgrade | 2021-08-05 10:28:35.230 Auth Websocket | Server header | Sec-WebSocket-Accept: q2/AHwt6wK4J6bUxSH6wDrVe+nE= | 2021-08-05 10:28:35.230 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-08-05 10:28:35.230 Auth Websocket | Server header | | 2021-08-05 10:28:35.230 Auth Websocket | Web socket state is now open. | 2021-08-05 10:28:35.230 TransAct WS | Sending account logon message. Live | 2021-08-05 10:28:35.230 TransAct WS | Account logon error: -1(-1) | 2021-08-05 10:28:35.449 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-05 10:28:35.449 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:35.449 TransAct WS | Session key cleared | 2021-08-05 10:28:35.471 Auth Websocket socket (13) | CloseSocket call. | 2021-08-05 10:28:35.471 Auth Websocket | WebSocket closed. | 2021-08-05 10:28:35.471 TransAct WS | Disconnected. | 2021-08-05 10:28:35.471 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:35.471 Auth Websocket socket (13) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-05 10:28:35.471 Auth Websocket socket (13) | Write has completed. Shutdown being performed. | 2021-08-05 10:28:35.634 Auth Websocket socket (13) | Shutdown started. Waiting for graceful close. | 2021-08-05 10:28:35.634 |
| [2021-08-05 14:29:59] |
| John - SC Support - Posts: 38259 |
|
This is the relevant message: TransAct WS | Account logon error: -1(-1)
Refer to the information here: https://www.sierrachart.com/index.php?page=doc/TransAct.php#AccountLogonError For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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