Support Board
Date/Time: Fri, 28 Feb 2025 10:03:24 +0000
Post From: Failure to connect to Live
| [2021-08-05 07:18:35] |
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There is no way we can help, without seeing the Message Log. Really your broker is best able to help with this. Instructions again: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. ---- Another alternative is to just use the Sierra Chart Order Routing Service instead of Transact, but you will need to change brokers. Information about this: Sierra Chart / Trading Technologies Futures Order Routing Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |