Support Board
Date/Time: Thu, 27 Feb 2025 16:01:20 +0000
renewals
View Count: 517
| [2021-07-07 03:18:58] |
| User518583 - Posts: 1 |
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I get a message to pay for upcoming month though i had thought i had started automatic monthly renewals. So i go in to see what i have. I couldnt really find a page detailing what I am signed up for. i think service package five. by the renewal button is this message, "Use Update and Renew Now to manually extend the usage time on your account for the number of selected months and Service Package and have the amount deducted from the Service Balance. However, there is not a need to do this because this will happen automatically on 2021-07-13." So now i am confused on wether my account will auto renew without me doing anything or if i have to fund an account? Please help. |
| [2021-07-07 13:25:04] |
| John - SC Support - Posts: 38230 |
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To see the status of your account, you would go to the Account Control Panel. There you will see everything you need to know and there are links to other information, such as the Transaction Log. You can access your Account Control Panel by selecting Help >> Account Control Panel from within your Sierra Chart software, or you can select the following link and login to the website (if necessary): https://www.sierrachart.com/UserControlPanel.php In your case, you are on package 5, which has a renewal date of July 13, 2021. You are NOT setup for automatic payments (there would be a note next to the Services Balance if you were). Therefore you need to ensure that you have at least $36.00 USD in your account prior to the renewal date in order to automatically renew. If you want to setup the Automatic Payments with Stripe, then go to the Payments page and scroll to the bottom and select the button to setup the Automatic Payments. You can access the Payments page here: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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