Support Board
Date/Time: Thu, 27 Feb 2025 09:16:23 +0000
setting up a second computer
View Count: 621
[2021-06-21 16:12:52] |
Shlomi.B - Posts: 50 |
Hi, I just finished setting up sierra charts on a laptop for travel, this is my second terminal. I have a desktop with SC on it and its my main terminal. after going through the processes of setting everything up I connected to data I am getting delayed data. How do I change that to live data? I went through the setup process and it doesnt seem to be working. Please help. thank you |
[2021-06-21 18:32:23] |
John - SC Support - Posts: 38222 |
Keep in mind that although you are allowed to run the Sierra Chart software on 2 different computers at the same time, the data does not have the same rules. The exchanges, require that you pay twice if you want to get the data on 2 different computers at the same time. But, as long as you are only connected to one or the other at the same time, then there is not a problem. But, we think that you probably had both connected at the same time. Make sure that this is not the case and that the Laptop is the only one running Sierra Chart at that time and see if you are able to get the real-time data. If not, then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2021-06-22 05:56:29] |
Shlomi.B - Posts: 50 |
First, thank you for taking the time to review my issue. I tried clearing it and then disconnecting and connecting again and the problem remains the same. I also noticed that in global settings / Data / trade service setting its connected to SC /TT Futures order routing (trading) and on my main work station (the one I have no issues of real time data) it appears as SC /TT Futures order routing data and trading. I dont have that option on my laptop sierra chart. below is the full log. Looking forward to your reply. Software version: 2276 64-bit | 2021-06-22 01:49:05.379 Primary Thread ID: 2648 | 2021-06-22 01:49:05.379 Usage end date: 2022-01-27 | 2021-06-22 01:49:05.379 Enabled for: Advanced Features 2. | 2021-06-22 01:49:05.379 Enabled for: Sierra Chart Historical Data Service. | 2021-06-22 01:49:05.379 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-06-22 01:49:05.379 Enabled for: Delayed Denali Exchange Data Feed. | 2021-06-22 01:49:05.379 Enabled for exchange2: CME (Trading Account Required) | 2021-06-22 01:49:05.379 Enabled for exchange2: CBOT (Trading Account Required) | 2021-06-22 01:49:05.379 Enabled for exchange2: COMEX (Trading Account Required) | 2021-06-22 01:49:05.379 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-06-22 01:49:05.379 Allow Support for Sierra Chart Data Feeds is disabled. | 2021-06-22 01:49:05.379 Current selected Data/Trading service: SC/TT Futures Order Routing | 2021-06-22 01:49:05.379 Custom symbol settings values: enabled | 2021-06-22 01:49:05.379 Chart Update Interval: 500 | 2021-06-22 01:49:05.379 Intraday Data Storage Time Unit: 0 | 2021-06-22 01:49:05.379 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-06-22 01:49:05.379 2021-06-22 05:49:05 Local computer time in UTC | 2021-06-22 01:49:05.379 2021-06-22 01:49:05 Local computer time in SC Time Zone | 2021-06-22 01:49:05.379 2021-06-21 21:27:45 Server time in UTC | 2021-06-22 01:49:05.380 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-06-22 01:49:05.380 Program path: C:\SierraChart\ | 2021-06-22 01:49:05.380 Data Files path: C:\SierraChart\Data\ | 2021-06-22 01:49:05.380 OS Version Number: 10.0 | 2021-06-22 01:49:05.382 Locale Setting: C | 2021-06-22 01:49:05.382 DLLs: UserContributedStudies_64.dll | 2021-06-22 01:49:05.382 Allowed protected custom studies: | 2021-06-22 01:49:05.382 File >> Disconnect selected. | 2021-06-22 01:49:18.103 SC/TT Futures Order Routing | Waiting for socket receive thread to end | 2021-06-22 01:49:18.136 DTC Client socket (1) | CloseSocket call. | 2021-06-22 01:49:18.136 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-06-22 01:49:18.136 SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2021-06-22 01:49:18.137 DTC Client socket (2) | CloseSocket call. | 2021-06-22 01:49:18.137 SC DTC Data with Market Depth | Disconnected from the server. | 2021-06-22 01:49:18.137 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2021-06-22 01:49:18.137 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2021-06-22 01:49:18.137 DTC Client socket (4) | CloseSocket call. | 2021-06-22 01:49:18.138 SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-06-22 01:49:18.138 SC/TT Futures Order Routing | Disconnected. | 2021-06-22 01:49:18.138 DTC Client socket (4) | Shutdown started. Waiting for graceful close. | 2021-06-22 01:49:18.138 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-06-22 01:49:18.211 DTC Client socket (1) | Closed. | 2021-06-22 01:49:18.211 DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-06-22 01:49:18.234 DTC Client socket (2) | Closed. | 2021-06-22 01:49:18.234 SC/TT Futures Order Routing | Connecting to the server futurestrading2.sierracharts.com. Port 11098 | 2021-06-22 01:49:24.332 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-06-22 01:49:24.362 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-06-22 01:49:24.362 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2021-06-22 01:49:24.362 SC/TT Futures Order Routing | Network connection to server complete. | 2021-06-22 01:49:24.426 SC/TT Futures Order Routing | Starting socket receive thread. | 2021-06-22 01:49:24.426 SC/TT Futures Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2021-06-22 01:49:24.426 SC/TT Futures Order Routing | Setting DTC encoding to Binary VLS | 2021-06-22 01:49:24.639 SC/TT Futures Order Routing | Sending logon request message. | 2021-06-22 01:49:24.639 SC/TT Futures Order Routing | Received logon response. | 2021-06-22 01:49:24.707 SC/TT Futures Order Routing | Server Name: SC DTC Server. | 2021-06-22 01:49:24.707 SC/TT Futures Order Routing | Server protocol version: 8. Client protocol version: 8 | 2021-06-22 01:49:24.707 SC/TT Futures Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading|SymbolSettings=trading_technologies_v2.trading. | 2021-06-22 01:49:24.707 SC/TT Futures Order Routing | Trading is supported. | 2021-06-22 01:49:24.707 SC/TT Futures Order Routing | Order cancel and replace is supported. | 2021-06-22 01:49:24.707 SC/TT Futures Order Routing | OCO Orders supported. | 2021-06-22 01:49:24.707 SC/TT Futures Order Routing | Bracket Orders supported. | 2021-06-22 01:49:24.707 SC/TT Futures Order Routing | Connected to server complete. | 2021-06-22 01:49:24.707 Triggering next historical data download in queue. | 2021-06-22 01:49:24.709 Triggering next historical data download in queue. | 2021-06-22 01:49:24.709 Triggering next historical data download in queue. | 2021-06-22 01:49:24.709 Triggering next historical data download in queue. | 2021-06-22 01:49:24.709 Updated verified funded futures trading account ending date to: 2021-07-22 05:49:24 | 2021-06-22 01:49:24.709 SC DTC Data with Market Depth | Starting real-time market data updates for: UVOL-NYSE. ID: 1 Service code: statscalc | 2021-06-22 01:49:24.778 SC DTC Data with Market Depth | Connecting to the server ds12.sierracharts.com. Port 443 | 2021-06-22 01:49:24.778 SC DTC Data with Market Depth | Requesting security definition data for: UVOL-NYSE. ID: 1 | 2021-06-22 01:49:24.778 Added historical Intraday data request for UVOL-NYSE to the queue. | 2021-06-22 01:49:24.779 Intraday data recording state for symbol UVOL-NYSE is set to download 'Pending'. | 2021-06-22 01:49:24.779 TICK-NYSE[M] 5 Min #6 | Started historical data download for additional symbol UVOL-NYSE. Download ID: 221 | 2021-06-22 01:49:24.779 SC DTC Data with Market Depth | Starting real-time market data updates for: DVOL-NYSE. ID: 2 Service code: statscalc | 2021-06-22 01:49:24.779 SC DTC Data with Market Depth | Requesting security definition data for: DVOL-NYSE. ID: 2 | 2021-06-22 01:49:24.779 DTC Client socket (2) | Creating socket. | 2021-06-22 01:49:24.779 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-06-22 01:49:24.779 DTC Client socket (2) | Connecting to IP: 204.15.197.14. | 2021-06-22 01:49:24.779 Added historical Intraday data request for DVOL-NYSE to the queue. | 2021-06-22 01:49:24.779 Intraday data recording state for symbol DVOL-NYSE is set to download 'Pending'. | 2021-06-22 01:49:24.779 TICK-NYSE[M] 5 Min #6 | Started historical data download for additional symbol DVOL-NYSE. Download ID: 222 | 2021-06-22 01:49:24.779 SC DTC Data with Market Depth | Starting real-time market data updates for: DVOL-NASDAQ. ID: 3 Service code: statscalc | 2021-06-22 01:49:24.779 SC DTC Data with Market Depth | Requesting security definition data for: DVOL-NASDAQ. ID: 3 | 2021-06-22 01:49:24.779 Added historical Intraday data request for DVOL-NASDAQ to the queue. | 2021-06-22 01:49:24.779 Intraday data recording state for symbol DVOL-NASDAQ is set to download 'Pending'. | 2021-06-22 01:49:24.779 TICK-NYSE[M] 5 Min #6 | Started historical data download for additional symbol DVOL-NASDAQ. Download ID: 223 | 2021-06-22 01:49:24.779 SC DTC Data with Market Depth | Starting real-time market data updates for: UVOL-NASDAQ. ID: 4 Service code: statscalc | 2021-06-22 01:49:24.779 SC DTC Data with Market Depth | Requesting security definition data for: UVOL-NASDAQ. ID: 4 | 2021-06-22 01:49:24.779 Added historical Intraday data request for UVOL-NASDAQ to the queue. | 2021-06-22 01:49:24.779 Intraday data recording state for symbol UVOL-NASDAQ is set to download 'Pending'. | 2021-06-22 01:49:24.779 TICK-NYSE[M] 5 Min #6 | Started historical data download for additional symbol UVOL-NASDAQ. Download ID: 224 | 2021-06-22 01:49:24.779 No download requests in the queue to start downloads for. | 2021-06-22 01:49:24.781 Delaying start of download for UVOL-NYSE | 2021-06-22 01:49:24.781 No download requests in the queue to start downloads for. | 2021-06-22 01:49:24.781 No download requests in the queue to start downloads for. | 2021-06-22 01:49:24.781 Mapping MESU21_FUT_CME to MESU21. Service code: cme | 2021-06-22 01:49:24.781 SC DTC Delayed Exchange Data | Starting real-time market data updates for: MESU21_FUT_CME (MESU21). ID: 5 Service code: cme | 2021-06-22 01:49:24.781 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10044 | 2021-06-22 01:49:24.782 SC DTC Delayed Exchange Data | Requesting security definition data for: MESU21_FUT_CME (MESU21). ID: 5 | 2021-06-22 01:49:24.782 Added historical Intraday data request for MESU21_FUT_CME to the queue. | 2021-06-22 01:49:24.782 Intraday data recording state for symbol MESU21_FUT_CME is set to download 'Pending'. | 2021-06-22 01:49:24.782 Triggering next historical data download in queue. | 2021-06-22 01:49:24.782 DTC Client socket (5) | Creating socket. | 2021-06-22 01:49:24.782 DTC Client socket (5) | New receive buffer size: 5242880 | 2021-06-22 01:49:24.782 DTC Client socket (5) | Connecting to IP: 216.1.90.130. | 2021-06-22 01:49:24.782 SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-06-22 01:49:24.864 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-06-22 01:49:24.864 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2021-06-22 01:49:24.865 Mapping ESU21_FUT_CME to ESU21. Service code: cme | 2021-06-22 01:49:24.866 SC DTC Delayed Exchange Data | Starting real-time market data updates for: ESU21_FUT_CME (ESU21). ID: 6 Service code: cme | 2021-06-22 01:49:24.866 SC DTC Delayed Exchange Data | Requesting security definition data for: ESU21_FUT_CME (ESU21). ID: 6 | 2021-06-22 01:49:24.866 Added historical Intraday data request for ESU21_FUT_CME to the queue. | 2021-06-22 01:49:24.866 Intraday data recording state for symbol ESU21_FUT_CME is set to download 'Pending'. | 2021-06-22 01:49:24.866 Triggering next historical data download in queue. | 2021-06-22 01:49:24.866 SC DTC Data with Market Depth | Network connection to server complete. | 2021-06-22 01:49:24.911 SC DTC Data with Market Depth | Starting socket receive thread. | 2021-06-22 01:49:24.911 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2021-06-22 01:49:24.911 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2021-06-22 01:49:25.088 SC DTC Delayed Exchange Data | Sending logon request message. | 2021-06-22 01:49:25.088 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2021-06-22 01:49:25.088 SC DTC Data with Market Depth | Sending logon request message. | 2021-06-22 01:49:25.088 Requesting market depth updates for: MESU21_FUT_CME if supported. | 2021-06-22 01:49:25.110 Separate subscription for market depth updates not supported. MESU21_FUT_CME | 2021-06-22 01:49:25.110 SC DTC Data with Market Depth | Starting real-time market data updates for: TICK-NYSE. ID: 7 Service code: statscalc | 2021-06-22 01:49:25.216 SC DTC Data with Market Depth | Requesting security definition data for: TICK-NYSE. ID: 7 | 2021-06-22 01:49:25.216 Added historical Intraday data request for TICK-NYSE to the queue. | 2021-06-22 01:49:25.216 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2021-06-22 01:49:25.216 Triggering next historical data download in queue. | 2021-06-22 01:49:25.216 SC DTC Data with Market Depth | Starting real-time market data updates for: UDVR-NYSE. ID: 8 Service code: statscalc | 2021-06-22 01:49:25.223 SC DTC Data with Market Depth | Requesting security definition data for: UDVR-NYSE. ID: 8 | 2021-06-22 01:49:25.223 Added historical Intraday data request for UDVR-NYSE to the queue. | 2021-06-22 01:49:25.224 Intraday data recording state for symbol UDVR-NYSE is set to download 'Pending'. | 2021-06-22 01:49:25.224 Triggering next historical data download in queue. | 2021-06-22 01:49:25.224 Mapping ESZ21_FUT_CME to ESZ21. Service code: cme | 2021-06-22 01:49:25.420 SC DTC Delayed Exchange Data | Starting real-time market data updates for: ESZ21_FUT_CME (ESZ21). ID: 9 Service code: cme | 2021-06-22 01:49:25.420 SC DTC Delayed Exchange Data | Requesting security definition data for: ESZ21_FUT_CME (ESZ21). ID: 9 | 2021-06-22 01:49:25.420 Mapping CLQ21_FUT_NYMEX to CLQ21. Service code: nymex | 2021-06-22 01:49:25.420 SC DTC Delayed Exchange Data | Starting real-time market data updates for: CLQ21_FUT_NYMEX (CLQ21). ID: 10 Service code: nymex | 2021-06-22 01:49:25.420 SC DTC Delayed Exchange Data | Requesting security definition data for: CLQ21_FUT_NYMEX (CLQ21). ID: 10 | 2021-06-22 01:49:25.420 Mapping CLZ21_FUT_NYMEX to CLZ21. Service code: nymex | 2021-06-22 01:49:25.420 SC DTC Delayed Exchange Data | Starting real-time market data updates for: CLZ21_FUT_NYMEX (CLZ21). ID: 11 Service code: nymex | 2021-06-22 01:49:25.420 SC DTC Delayed Exchange Data | Requesting security definition data for: CLZ21_FUT_NYMEX (CLZ21). ID: 11 | 2021-06-22 01:49:25.420 Mapping CLF22_FUT_NYMEX to CLF22. Service code: nymex | 2021-06-22 01:49:25.420 SC DTC Delayed Exchange Data | Starting real-time market data updates for: CLF22_FUT_NYMEX (CLF22). ID: 12 Service code: nymex | 2021-06-22 01:49:25.420 SC DTC Delayed Exchange Data | Requesting security definition data for: CLF22_FUT_NYMEX (CLF22). ID: 12 | 2021-06-22 01:49:25.420 Mapping CLG22_FUT_NYMEX to CLG22. Service code: nymex | 2021-06-22 01:49:25.421 SC DTC Delayed Exchange Data | Starting real-time market data updates for: CLG22_FUT_NYMEX (CLG22). ID: 13 Service code: nymex | 2021-06-22 01:49:25.421 SC DTC Delayed Exchange Data | Requesting security definition data for: CLG22_FUT_NYMEX (CLG22). ID: 13 | 2021-06-22 01:49:25.421 Mapping MESZ21_FUT_CME to MESZ21. Service code: cme | 2021-06-22 01:49:25.421 SC DTC Delayed Exchange Data | Starting real-time market data updates for: MESZ21_FUT_CME (MESZ21). ID: 14 Service code: cme | 2021-06-22 01:49:25.421 SC DTC Delayed Exchange Data | Requesting security definition data for: MESZ21_FUT_CME (MESZ21). ID: 14 | 2021-06-22 01:49:25.421 SC DTC Delayed Exchange Data | Received logon response. | 2021-06-22 01:49:25.724 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2021-06-22 01:49:25.724 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2021-06-22 01:49:25.724 SC DTC Delayed Exchange Data | Successfully connected. | 2021-06-22 01:49:25.724 SC DTC Delayed Exchange Data | Trading is not supported. | 2021-06-22 01:49:25.724 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: CLF22_FUT_NYMEX -> CLF22 | 2021-06-22 01:49:25.724 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: CLG22_FUT_NYMEX -> CLG22 | 2021-06-22 01:49:25.724 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: CLQ21_FUT_NYMEX -> CLQ21 | 2021-06-22 01:49:25.724 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: CLZ21_FUT_NYMEX -> CLZ21 | 2021-06-22 01:49:25.724 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ESU21_FUT_CME -> ESU21 | 2021-06-22 01:49:25.724 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ESZ21_FUT_CME -> ESZ21 | 2021-06-22 01:49:25.724 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: MESU21_FUT_CME -> MESU21. Market Depth data restarted. | 2021-06-22 01:49:25.724 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: MESZ21_FUT_CME -> MESZ21 | 2021-06-22 01:49:25.724 DTC Client socket (3) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-06-22 01:49:25.750 DTC Client socket (3) | Closed. | 2021-06-22 01:49:25.751 SC DTC Data with Market Depth | Received logon response. | 2021-06-22 01:49:25.821 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2021-06-22 01:49:25.821 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2021-06-22 01:49:25.821 SC DTC Data with Market Depth | Successfully connected. | 2021-06-22 01:49:25.821 SC DTC Data with Market Depth | Trading is not supported. | 2021-06-22 01:49:25.821 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: DVOL-NASDAQ | 2021-06-22 01:49:25.821 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: DVOL-NYSE | 2021-06-22 01:49:25.821 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: TICK-NYSE | 2021-06-22 01:49:25.821 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: UDVR-NYSE | 2021-06-22 01:49:25.821 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: UVOL-NASDAQ | 2021-06-22 01:49:25.821 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: UVOL-NYSE | 2021-06-22 01:49:25.821 SC DTC Delayed Exchange Data | Clearing market depth for MESU21_FUT_CME | 2021-06-22 01:49:25.883 SC DTC Delayed Exchange Data | Received security definition for symbol CLF22_FUT_NYMEX | 2021-06-22 01:49:25.883 SC DTC Delayed Exchange Data | Received security definition for symbol CLG22_FUT_NYMEX | 2021-06-22 01:49:25.883 SC DTC Delayed Exchange Data | Received security definition for symbol CLQ21_FUT_NYMEX | 2021-06-22 01:49:25.883 SC DTC Delayed Exchange Data | Received security definition for symbol CLZ21_FUT_NYMEX | 2021-06-22 01:49:25.883 SC DTC Delayed Exchange Data | Received security definition for symbol ESU21_FUT_CME | 2021-06-22 01:49:25.883 SC DTC Delayed Exchange Data | Received security definition for symbol ESZ21_FUT_CME | 2021-06-22 01:49:25.883 SC DTC Delayed Exchange Data | Received security definition for symbol MESU21_FUT_CME | 2021-06-22 01:49:25.883 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\MESU21_FUT_CME.2021-06-22.depth | 2021-06-22 01:49:25.885 SC DTC Delayed Exchange Data | Received security definition for symbol MESZ21_FUT_CME | 2021-06-22 01:49:25.886 SC DTC Data with Market Depth | Received security definition for symbol DVOL-NASDAQ | 2021-06-22 01:49:26.003 SC DTC Data with Market Depth | Received security definition for symbol DVOL-NYSE | 2021-06-22 01:49:26.003 SC DTC Data with Market Depth | Received security definition for symbol TICK-NYSE | 2021-06-22 01:49:26.003 SC DTC Data with Market Depth | Received security definition for symbol UDVR-NYSE | 2021-06-22 01:49:26.003 SC DTC Data with Market Depth | Received security definition for symbol UVOL-NASDAQ | 2021-06-22 01:49:26.003 SC DTC Data with Market Depth | Received security definition for symbol UVOL-NYSE | 2021-06-22 01:49:26.003 HD Request # 41 | Downloading Intraday chart data for UVOL-NYSE to the file UVOL-NYSE.scid. Service: statscalc | 2021-06-22 01:49:31.127 HD Request # 41 | Download start date-time: 2021-06-21 16:30:00.000000. File last date-time: 2021-06-21 16:30:00.000000 | 2021-06-22 01:49:31.128 HD Request # 41 | Using server: ds4.sierracharts.com port 10150 | 2021-06-22 01:49:31.128 Socket (6) | Creating socket. | 2021-06-22 01:49:31.128 Socket (6) | New receive buffer size: 5242880 | 2021-06-22 01:49:31.128 Socket (6) | Connecting to IP: 192.81.56.146. | 2021-06-22 01:49:31.128 HD Request # 41 | Setting DTC encoding to Binary VLS | 2021-06-22 01:49:31.320 HD Request # 41 | Sending historical data logon request message. | 2021-06-22 01:49:31.320 HD Request # 41 | Requesting Intraday data. Start date-time: 2021-06-21 16:30:00. Record interval: 0. Symbol: UVOL-NYSE | 2021-06-22 01:49:31.923 HD Request # 41 | Decompressing data. | 2021-06-22 01:49:32.013 HD Request # 41 | Receiving Intraday data for UVOL-NYSE starting at 2021-06-21 16:30:00.000000 | 2021-06-22 01:49:32.014 Socket (6) | CloseSocket call. | 2021-06-22 01:49:32.014 Historical data download thread signaled to stop. | 2021-06-22 01:49:32.015 Socket (6) | Shutdown started. Waiting for graceful close. | 2021-06-22 01:49:32.015 HD Request # 41 | Received 1 record from 2021-06-21 16:30:00.000000 to 2021-06-21 16:30:00.000000 (0.0 seconds) and wrote 0 records for UVOL-NYSE | 2021-06-22 01:49:32.015 HD Request # 41 | Add time&sales data | Remembered last file record date-time: 2021-06-21 20:30:00.000000 | 2021-06-22 01:49:32.017 HD Request # 41 | Completion time: 1s | 2021-06-22 01:49:32.017 HD Request # 41 | Intraday data download complete for UVOL-NYSE. Unique request ID: 221 | 2021-06-22 01:49:32.017 Removing historical data download ID 221. | 2021-06-22 01:49:32.017 Real-time Intraday chart data file updates started for UVOL-NYSE | 2021-06-22 01:49:32.017 Intraday chart data file opened for UVOL-NYSE | 2021-06-22 01:49:32.017 HD Request # 41 | Enabling Intraday chart updating for symbol. | 2021-06-22 01:49:32.017 TICK-NYSE[M] 5 Min #6 | Historical data download for additional symbol UVOL-NYSE with ID 221 has completed. | 2021-06-22 01:49:32.017 Triggering next historical data download in queue. | 2021-06-22 01:49:32.017 HD Request # 42 | Downloading Intraday chart data for DVOL-NYSE to the file DVOL-NYSE.scid. Service: statscalc | 2021-06-22 01:49:32.017 HD Request # 42 | Download start date-time: 2021-06-21 16:30:00.000000. File last date-time: 2021-06-21 16:30:00.000000 | 2021-06-22 01:49:32.019 HD Request # 42 | Using server: ds12.sierracharts.com port 10149 | 2021-06-22 01:49:32.019 Socket (7) | Creating socket. | 2021-06-22 01:49:32.019 Socket (7) | New receive buffer size: 5242880 | 2021-06-22 01:49:32.019 Socket (7) | Connecting to IP: 204.15.197.14. | 2021-06-22 01:49:32.019 Socket (6) | Socket gracefully closed by remote side. | 2021-06-22 01:49:32.105 Socket (6) | Closed. | 2021-06-22 01:49:32.105 HD Request # 42 | Setting DTC encoding to Binary VLS | 2021-06-22 01:49:32.225 HD Request # 42 | Sending historical data logon request message. | 2021-06-22 01:49:32.225 HD Request # 42 | Requesting Intraday data. Start date-time: 2021-06-21 16:30:00. Record interval: 0. Symbol: DVOL-NYSE | 2021-06-22 01:49:32.826 HD Request # 42 | Decompressing data. | 2021-06-22 01:49:32.918 HD Request # 42 | Receiving Intraday data for DVOL-NYSE starting at 2021-06-21 16:30:00.000000 | 2021-06-22 01:49:32.919 Socket (7) | CloseSocket call. | 2021-06-22 01:49:32.919 Historical data download thread signaled to stop. | 2021-06-22 01:49:32.920 HD Request # 42 | Received 1 record from 2021-06-21 16:30:00.000000 to 2021-06-21 16:30:00.000000 (0.0 seconds) and wrote 0 records for DVOL-NYSE | 2021-06-22 01:49:32.920 Socket (7) | Shutdown started. Waiting for graceful close. | 2021-06-22 01:49:32.920 HD Request # 42 | Add time&sales data | Remembered last file record date-time: 2021-06-21 20:30:00.000000 | 2021-06-22 01:49:32.922 HD Request # 42 | Completion time: 0s | 2021-06-22 01:49:32.922 HD Request # 42 | Intraday data download complete for DVOL-NYSE. Unique request ID: 222 | 2021-06-22 01:49:32.922 Removing historical data download ID 222. | 2021-06-22 01:49:32.922 Real-time Intraday chart data file updates started for DVOL-NYSE | 2021-06-22 01:49:32.922 Intraday chart data file opened for DVOL-NYSE | 2021-06-22 01:49:32.922 HD Request # 42 | Enabling Intraday chart updating for symbol. | 2021-06-22 01:49:32.922 TICK-NYSE[M] 5 Min #6 | Historical data download for additional symbol DVOL-NYSE with ID 222 has completed. | 2021-06-22 01:49:32.922 Triggering next historical data download in queue. | 2021-06-22 01:49:32.923 HD Request # 43 | Downloading Intraday chart data for DVOL-NASDAQ to the file DVOL-NASDAQ.scid. Service: statscalc | 2021-06-22 01:49:32.923 HD Request # 43 | Download start date-time: 2021-06-21 16:30:00.000000. File last date-time: 2021-06-21 16:30:00.000000 | 2021-06-22 01:49:32.924 HD Request # 43 | Using server: ds4.sierracharts.com port 10150 | 2021-06-22 01:49:32.924 Socket (6) | Creating socket. | 2021-06-22 01:49:32.924 Socket (6) | New receive buffer size: 5242880 | 2021-06-22 01:49:32.925 Socket (6) | Connecting to IP: 192.81.56.146. | 2021-06-22 01:49:32.925 Socket (7) | Socket gracefully closed by remote side. | 2021-06-22 01:49:33.019 Socket (7) | Closed. | 2021-06-22 01:49:33.019 HD Request # 43 | Setting DTC encoding to Binary VLS | 2021-06-22 01:49:33.127 HD Request # 43 | Sending historical data logon request message. | 2021-06-22 01:49:33.127 HD Request # 43 | Requesting Intraday data. Start date-time: 2021-06-21 16:30:00. Record interval: 0. Symbol: DVOL-NASDAQ | 2021-06-22 01:49:33.217 HD Request # 43 | Decompressing data. | 2021-06-22 01:49:33.309 HD Request # 43 | Receiving Intraday data for DVOL-NASDAQ starting at 2021-06-21 16:30:00.000000 | 2021-06-22 01:49:33.310 Socket (6) | CloseSocket call. | 2021-06-22 01:49:33.310 Historical data download thread signaled to stop. | 2021-06-22 01:49:33.310 Socket (6) | Shutdown started. Waiting for graceful close. | 2021-06-22 01:49:33.310 HD Request # 43 | Received 1 record from 2021-06-21 16:30:00.000000 to 2021-06-21 16:30:00.000000 (0.0 seconds) and wrote 0 records for DVOL-NASDAQ | 2021-06-22 01:49:33.310 HD Request # 43 | Add time&sales data | Remembered last file record date-time: 2021-06-21 20:30:00.000000 | 2021-06-22 01:49:33.312 HD Request # 43 | Completion time: 1s | 2021-06-22 01:49:33.312 HD Request # 43 | Intraday data download complete for DVOL-NASDAQ. Unique request ID: 223 | 2021-06-22 01:49:33.312 Removing historical data download ID 223. | 2021-06-22 01:49:33.312 Real-time Intraday chart data file updates started for DVOL-NASDAQ | 2021-06-22 01:49:33.312 Intraday chart data file opened for DVOL-NASDAQ | 2021-06-22 01:49:33.312 HD Request # 43 | Enabling Intraday chart updating for symbol. | 2021-06-22 01:49:33.312 TICK-NYSE[M] 5 Min #6 | Historical data download for additional symbol DVOL-NASDAQ with ID 223 has completed. | 2021-06-22 01:49:33.312 Triggering next historical data download in queue. | 2021-06-22 01:49:33.313 HD Request # 44 | Downloading Intraday chart data for UVOL-NASDAQ to the file UVOL-NASDAQ.scid. Service: statscalc | 2021-06-22 01:49:33.313 HD Request # 44 | Download start date-time: 2021-06-21 16:30:00.000000. File last date-time: 2021-06-21 16:30:00.000000 | 2021-06-22 01:49:33.314 HD Request # 44 | Using server: ds12.sierracharts.com port 10149 | 2021-06-22 01:49:33.314 Socket (7) | Creating socket. | 2021-06-22 01:49:33.314 Socket (7) | New receive buffer size: 5242880 | 2021-06-22 01:49:33.315 Socket (7) | Connecting to IP: 204.15.197.14. | 2021-06-22 01:49:33.315 Socket (6) | Socket gracefully closed by remote side. | 2021-06-22 01:49:33.404 Socket (6) | Closed. | 2021-06-22 01:49:33.404 HD Request # 44 | Setting DTC encoding to Binary VLS | 2021-06-22 01:49:33.515 HD Request # 44 | Sending historical data logon request message. | 2021-06-22 01:49:33.515 HD Request # 44 | Requesting Intraday data. Start date-time: 2021-06-21 16:30:00. Record interval: 0. Symbol: UVOL-NASDAQ | 2021-06-22 01:49:33.610 HD Request # 44 | Decompressing data. | 2021-06-22 01:49:33.702 HD Request # 44 | Receiving Intraday data for UVOL-NASDAQ starting at 2021-06-21 16:30:00.000000 | 2021-06-22 01:49:33.703 Socket (7) | CloseSocket call. | 2021-06-22 01:49:33.703 Socket (7) | Shutdown started. Waiting for graceful close. | 2021-06-22 01:49:33.703 Historical data download thread signaled to stop. | 2021-06-22 01:49:33.704 HD Request # 44 | Received 1 record from 2021-06-21 16:30:00.000000 to 2021-06-21 16:30:00.000000 (0.0 seconds) and wrote 0 records for UVOL-NASDAQ | 2021-06-22 01:49:33.704 HD Request # 44 | Add time&sales data | Remembered last file record date-time: 2021-06-21 20:30:00.000000 | 2021-06-22 01:49:33.704 HD Request # 44 | Completion time: 0s | 2021-06-22 01:49:33.704 HD Request # 44 | Intraday data download complete for UVOL-NASDAQ. Unique request ID: 224 | 2021-06-22 01:49:33.704 Removing historical data download ID 224. | 2021-06-22 01:49:33.704 Real-time Intraday chart data file updates started for UVOL-NASDAQ | 2021-06-22 01:49:33.704 Intraday chart data file opened for UVOL-NASDAQ | 2021-06-22 01:49:33.704 HD Request # 44 | Enabling Intraday chart updating for symbol. | 2021-06-22 01:49:33.704 TICK-NYSE[M] 5 Min #6 | Historical data download for additional symbol UVOL-NASDAQ with ID 224 has completed. | 2021-06-22 01:49:33.704 Triggering next historical data download in queue. | 2021-06-22 01:49:33.704 HD Request # 45 | Downloading Intraday chart data for MESU21_FUT_CME to the file MESU21_FUT_CME.scid. Service: cme | 2021-06-22 01:49:33.704 HD Request # 45 | Download start date-time: 2021-06-22 01:47:29.000000. File last date-time: 2021-06-22 01:47:29.862000 | 2021-06-22 01:49:33.705 HD Request # 45 | Using server: ds23.sierracharts.com port 10150 | 2021-06-22 01:49:33.705 Socket (6) | Creating socket. | 2021-06-22 01:49:33.705 Socket (6) | New receive buffer size: 5242880 | 2021-06-22 01:49:33.705 Socket (6) | Connecting to IP: 216.1.90.130. | 2021-06-22 01:49:33.705 Socket (7) | Socket gracefully closed by remote side. | 2021-06-22 01:49:33.796 Socket (7) | Closed. | 2021-06-22 01:49:33.796 HD Request # 45 | Setting DTC encoding to Binary VLS | 2021-06-22 01:49:33.841 HD Request # 45 | Sending historical data logon request message. | 2021-06-22 01:49:33.841 HD Request # 45 | Requesting Intraday data. Start date-time: 2021-06-22 01:47:29. Record interval: 0. Symbol: MESU21 | 2021-06-22 01:49:34.361 HD Request # 45 | Decompressing data. | 2021-06-22 01:49:34.430 HD Request # 45 | Receiving Intraday data for MESU21_FUT_CME starting at 2021-06-22 01:47:29.862000 | 2021-06-22 01:49:34.430 Socket (6) | CloseSocket call. | 2021-06-22 01:49:34.431 Socket (6) | Shutdown started. Waiting for graceful close. | 2021-06-22 01:49:34.431 Historical data download thread signaled to stop. | 2021-06-22 01:49:34.431 HD Request # 45 | Timestamp of first Intraday data file record written: 2021-06-22 01:47:41.397000 | 2021-06-22 01:49:34.431 HD Request # 45 | Received 140 records from 2021-06-22 01:47:29.862000 to 2021-06-22 01:49:30.040000 (2.0 minutes) and wrote 139 records for MESU21_FUT_CME | 2021-06-22 01:49:34.431 HD Request # 45 | Add time&sales data | Remembered last file record date-time: 2021-06-22 05:49:30.040000 | 2021-06-22 01:49:34.432 HD Request # 45 | Completion time: 1s | 2021-06-22 01:49:34.432 HD Request # 45 | Intraday data download complete for MESU21_FUT_CME. Unique request ID: 225 | 2021-06-22 01:49:34.432 Removing historical data download ID 225. | 2021-06-22 01:49:34.432 Real-time Intraday chart data file updates started for MESU21_FUT_CME | 2021-06-22 01:49:34.432 Intraday chart data file opened for MESU21_FUT_CME | 2021-06-22 01:49:34.432 HD Request # 45 | Enabling Intraday chart updating for symbol. | 2021-06-22 01:49:34.432 Triggering next historical data download in queue. | 2021-06-22 01:49:34.432 HD Request # 46 | Downloading Intraday chart data for ESU21_FUT_CME to the file ESU21_FUT_CME.scid. Service: cme | 2021-06-22 01:49:34.432 HD Request # 46 | Download start date-time: 2021-06-22 01:47:31.000000. File last date-time: 2021-06-22 01:47:31.634000 | 2021-06-22 01:49:34.432 HD Request # 46 | Using server: ds21.sierracharts.com port 10149 | 2021-06-22 01:49:34.433 Socket (7) | Creating socket. | 2021-06-22 01:49:34.433 Socket (7) | New receive buffer size: 5242880 | 2021-06-22 01:49:34.433 Socket (7) | Connecting to IP: 216.1.90.129. | 2021-06-22 01:49:34.433 Socket (6) | Socket gracefully closed by remote side. | 2021-06-22 01:49:34.499 Socket (6) | Closed. | 2021-06-22 01:49:34.499 Opened cached Intraday file: C:\SierraChart\Data\MESU21_FUT_CME.scid. Thread ID: 12220 | 2021-06-22 01:49:34.557 HD Request # 46 | Setting DTC encoding to Binary VLS | 2021-06-22 01:49:34.571 HD Request # 46 | Sending historical data logon request message. | 2021-06-22 01:49:34.571 HD Request # 46 | Requesting Intraday data. Start date-time: 2021-06-22 01:47:31. Record interval: 0. Symbol: ESU21 | 2021-06-22 01:49:35.100 HD Request # 46 | Decompressing data. | 2021-06-22 01:49:35.176 HD Request # 46 | Receiving Intraday data for ESU21_FUT_CME starting at 2021-06-22 01:47:31.634000 | 2021-06-22 01:49:35.177 Socket (7) | CloseSocket call. | 2021-06-22 01:49:35.177 Socket (7) | Shutdown started. Waiting for graceful close. | 2021-06-22 01:49:35.177 Historical data download thread signaled to stop. | 2021-06-22 01:49:35.181 HD Request # 46 | Timestamp of first Intraday data file record written: 2021-06-22 01:47:36.309000 | 2021-06-22 01:49:35.182 HD Request # 46 | Received 236 records from 2021-06-22 01:47:31.634000 to 2021-06-22 01:49:31.971000 (2.0 minutes) and wrote 235 records for ESU21_FUT_CME | 2021-06-22 01:49:35.182 HD Request # 46 | Add time&sales data | Remembered last file record date-time: 2021-06-22 05:49:31.971000 | 2021-06-22 01:49:35.182 HD Request # 46 | Completion time: 1s | 2021-06-22 01:49:35.183 HD Request # 46 | Intraday data download complete for ESU21_FUT_CME. Unique request ID: 226 | 2021-06-22 01:49:35.183 Removing historical data download ID 226. | 2021-06-22 01:49:35.183 Real-time Intraday chart data file updates started for ESU21_FUT_CME | 2021-06-22 01:49:35.183 Intraday chart data file opened for ESU21_FUT_CME | 2021-06-22 01:49:35.183 HD Request # 46 | Enabling Intraday chart updating for symbol. | 2021-06-22 01:49:35.183 Triggering next historical data download in queue. | 2021-06-22 01:49:35.183 HD Request # 47 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2021-06-22 01:49:35.183 HD Request # 47 | Download start date-time: 2021-06-21 20:00:03.000000. File last date-time: 2021-06-21 20:00:03.000000 | 2021-06-22 01:49:35.183 HD Request # 47 | Using server: ds4.sierracharts.com port 10150 | 2021-06-22 01:49:35.183 Socket (6) | Creating socket. | 2021-06-22 01:49:35.183 Socket (6) | New receive buffer size: 5242880 | 2021-06-22 01:49:35.183 Socket (6) | Connecting to IP: 192.81.56.146. | 2021-06-22 01:49:35.183 Socket (7) | Socket gracefully closed by remote side. | 2021-06-22 01:49:35.243 Socket (7) | Closed. | 2021-06-22 01:49:35.243 HD Request # 47 | Setting DTC encoding to Binary VLS | 2021-06-22 01:49:35.373 HD Request # 47 | Sending historical data logon request message. | 2021-06-22 01:49:35.373 HD Request # 47 | Requesting Intraday data. Start date-time: 2021-06-21 20:00:03. Record interval: 0. Symbol: TICK-NYSE | 2021-06-22 01:49:35.467 HD Request # 47 | Decompressing data. | 2021-06-22 01:49:35.562 HD Request # 47 | Receiving Intraday data for TICK-NYSE starting at 2021-06-21 20:00:03.000000 | 2021-06-22 01:49:35.562 Socket (6) | CloseSocket call. | 2021-06-22 01:49:35.562 Historical data download thread signaled to stop. | 2021-06-22 01:49:35.562 Socket (6) | Shutdown started. Waiting for graceful close. | 2021-06-22 01:49:35.562 HD Request # 47 | Received 1 record from 2021-06-21 20:00:03.000000 to 2021-06-21 20:00:03.000000 (0.0 seconds) and wrote 0 records for TICK-NYSE | 2021-06-22 01:49:35.562 HD Request # 47 | Add time&sales data | Remembered last file record date-time: 2021-06-22 00:00:03.000000 | 2021-06-22 01:49:35.563 HD Request # 47 | Completion time: 0s | 2021-06-22 01:49:35.563 HD Request # 47 | Intraday data download complete for TICK-NYSE. Unique request ID: 227 | 2021-06-22 01:49:35.563 Removing historical data download ID 227. | 2021-06-22 01:49:35.563 Real-time Intraday chart data file updates started for TICK-NYSE | 2021-06-22 01:49:35.563 Intraday chart data file opened for TICK-NYSE | 2021-06-22 01:49:35.563 HD Request # 47 | Enabling Intraday chart updating for symbol. | 2021-06-22 01:49:35.563 Triggering next historical data download in queue. | 2021-06-22 01:49:35.563 HD Request # 48 | Downloading Intraday chart data for UDVR-NYSE to the file UDVR-NYSE.scid. Service: statscalc | 2021-06-22 01:49:35.563 HD Request # 48 | Download start date-time: 2021-06-21 20:00:03.000000. File last date-time: 2021-06-21 20:00:03.000000 | 2021-06-22 01:49:35.564 HD Request # 48 | Using server: ds12.sierracharts.com port 10149 | 2021-06-22 01:49:35.564 Socket (7) | Creating socket. | 2021-06-22 01:49:35.564 Socket (7) | New receive buffer size: 5242880 | 2021-06-22 01:49:35.564 Socket (7) | Connecting to IP: 204.15.197.14. | 2021-06-22 01:49:35.564 Socket (6) | Socket gracefully closed by remote side. | 2021-06-22 01:49:35.657 Socket (6) | Closed. | 2021-06-22 01:49:35.657 HD Request # 48 | Setting DTC encoding to Binary VLS | 2021-06-22 01:49:35.791 HD Request # 48 | Sending historical data logon request message. | 2021-06-22 01:49:35.791 HD Request # 48 | Requesting Intraday data. Start date-time: 2021-06-21 20:00:03. Record interval: 0. Symbol: UDVR-NYSE | 2021-06-22 01:49:35.881 HD Request # 48 | Decompressing data. | 2021-06-22 01:49:35.971 HD Request # 48 | Receiving Intraday data for UDVR-NYSE starting at 2021-06-21 20:00:03.000000 | 2021-06-22 01:49:35.972 Socket (7) | CloseSocket call. | 2021-06-22 01:49:35.972 Historical data download thread signaled to stop. | 2021-06-22 01:49:35.973 HD Request # 48 | Received 1 record from 2021-06-21 20:00:03.000000 to 2021-06-21 20:00:03.000000 (0.0 seconds) and wrote 0 records for UDVR-NYSE | 2021-06-22 01:49:35.973 Socket (7) | Shutdown started. Waiting for graceful close. | 2021-06-22 01:49:35.973 HD Request # 48 | Add time&sales data | Remembered last file record date-time: 2021-06-22 00:00:03.000000 | 2021-06-22 01:49:35.975 HD Request # 48 | Completion time: 0s | 2021-06-22 01:49:35.976 HD Request # 48 | Intraday data download complete for UDVR-NYSE. Unique request ID: 228 | 2021-06-22 01:49:35.976 Removing historical data download ID 228. | 2021-06-22 01:49:35.976 Real-time Intraday chart data file updates started for UDVR-NYSE | 2021-06-22 01:49:35.976 Intraday chart data file opened for UDVR-NYSE | 2021-06-22 01:49:35.976 HD Request # 48 | Enabling Intraday chart updating for symbol. | 2021-06-22 01:49:35.976 Triggering next historical data download in queue. | 2021-06-22 01:49:35.976 No download requests in the queue to start downloads for. | 2021-06-22 01:49:35.976 Socket (7) | Socket gracefully closed by remote side. | 2021-06-22 01:49:36.068 Socket (7) | Closed. | 2021-06-22 01:49:36.069 Opened cached Intraday file: C:\SierraChart\Data\ESU21_FUT_CME.scid. Thread ID: 12220 | 2021-06-22 01:49:45.430 DTC Client socket (3) | Deleting network socket now after delay. | 2021-06-22 01:49:55.758 DTC Client socket (4) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-06-22 01:51:25.767 DTC Client socket (4) | Closed. | 2021-06-22 01:51:25.767 DTC Client socket (4) | Deleting network socket now after delay. | 2021-06-22 01:51:55.769 Saved Chartbook: MAIN E-MINI.Cht. Time: 0.0633 seconds. | 2021-06-22 01:55:38.965 |
[2021-06-22 13:32:26] |
John - SC Support - Posts: 38222 |
Here is the problem from the log: Allow Support for Sierra Chart Data Feeds is disabled. | 2021-06-22 01:49:05.379
You need to go to File >> Data/Trade Service Settings >> Common Settings and set the setting for Allow Support for Sierra Chart Data Feeds to Yes. Then select File >> Disconnect followed by File >> Connect to Data Feed and you should be getting the real-time data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2021-06-22 16:25:31] |
Shlomi.B - Posts: 50 |
couldn't thank you enough. thank you so much
|
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