Support Board
Date/Time: Tue, 25 Feb 2025 19:48:49 +0000
Not able to view real-time chart data
View Count: 542
| [2021-04-21 15:46:50] |
| User432228 - Posts: 2 |
|
I am not receiving real-time quotes on my charts - can you please review my log below and advise. Thank you, David Software version: 2245 64-bit | 2021-04-21 11:38:30.768 Primary Thread ID: 488 | 2021-04-21 11:38:30.768 Usage end date: 2021-09-12 | 2021-04-21 11:38:30.768 Enabled for: Advanced Features 2. | 2021-04-21 11:38:30.768 Enabled for: Sierra Chart Historical Data Service. | 2021-04-21 11:38:30.768 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-04-21 11:38:30.768 Enabled for: Delayed Denali Exchange Data Feed. | 2021-04-21 11:38:30.768 Enabled for exchange2: CME (Trading Account Required) | 2021-04-21 11:38:30.768 Enabled for exchange2: CBOT (Trading Account Required) | 2021-04-21 11:38:30.768 Enabled for exchange2: COMEX (Trading Account Required) | 2021-04-21 11:38:30.768 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-04-21 11:38:30.768 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-04-21 11:38:30.768 Current selected Data/Trading service: SC Data - All Services | 2021-04-21 11:38:30.768 Custom symbol settings values: enabled | 2021-04-21 11:38:30.768 Chart Update Interval: 500 | 2021-04-21 11:38:30.768 Intraday Data Storage Time Unit: 0 | 2021-04-21 11:38:30.768 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-04-21 11:38:30.768 2021-04-21 15:38:30 Local computer time in UTC | 2021-04-21 11:38:30.768 2021-04-21 11:38:30 Local computer time in SC Time Zone | 2021-04-21 11:38:30.768 2021-04-21 15:19:08 Server time in UTC | 2021-04-21 11:38:30.768 Local computer UTC time and Server UTC time difference: 2 seconds. | 2021-04-21 11:38:30.768 Program path: C:\SierraChart\ | 2021-04-21 11:38:30.768 Data Files path: C:\SierraChart\Data\ | 2021-04-21 11:38:30.768 OS Version Number: 10.0 | 2021-04-21 11:38:30.768 Locale Setting: C | 2021-04-21 11:38:30.768 DLLs: UserContributedStudies_64.dll | 2021-04-21 11:38:30.768 Allowed protected custom studies: | 2021-04-21 11:38:30.768 DTC Client socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-04-21 11:38:34.131 DTC Client socket (1) | Closed. | 2021-04-21 11:38:34.131 SC Data - All Services | Connected to server complete. | 2021-04-21 11:38:39.000 Triggering next historical data download in queue. | 2021-04-21 11:38:39.000 Triggering next historical data download in queue. | 2021-04-21 11:38:39.000 Triggering next historical data download in queue. | 2021-04-21 11:38:39.000 Triggering next historical data download in queue. | 2021-04-21 11:38:39.000 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2021-04-21 11:38:39.000 No download requests in the queue to start downloads for. | 2021-04-21 11:38:39.011 No download requests in the queue to start downloads for. | 2021-04-21 11:38:39.011 No download requests in the queue to start downloads for. | 2021-04-21 11:38:39.011 No download requests in the queue to start downloads for. | 2021-04-21 11:38:39.011 Mapping ESM21-CME to ESM21. Service code: cme | 2021-04-21 11:38:39.069 SC DTC Delayed Exchange Data | Starting real-time market data updates for: ESM21-CME (ESM21). ID: 1 Service code: cme | 2021-04-21 11:38:39.069 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10044 | 2021-04-21 11:38:39.069 SC DTC Delayed Exchange Data | Requesting security definition data for: ESM21-CME (ESM21). ID: 1 | 2021-04-21 11:38:39.069 Added historical Intraday data request for ESM21-CME to the queue. | 2021-04-21 11:38:39.069 Intraday data recording state for symbol ESM21-CME is set to download 'Pending'. | 2021-04-21 11:38:39.069 Triggering next historical data download in queue. | 2021-04-21 11:38:39.069 DTC Client socket (3) | Creating socket. | 2021-04-21 11:38:39.071 DTC Client socket (3) | New receive buffer size: 5242880 | 2021-04-21 11:38:39.071 DTC Client socket (3) | Connecting to IP: 216.1.90.130. | 2021-04-21 11:38:39.071 Delaying start of download for ESM21-CME | 2021-04-21 11:38:39.071 SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-04-21 11:38:39.143 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-04-21 11:38:39.143 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2021-04-21 11:38:39.144 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2021-04-21 11:38:39.258 SC DTC Delayed Exchange Data | Sending logon request message. | 2021-04-21 11:38:39.258 SC DTC Delayed Exchange Data | Received logon response. | 2021-04-21 11:38:39.884 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2021-04-21 11:38:39.884 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2021-04-21 11:38:39.884 SC DTC Delayed Exchange Data | Successfully connected. | 2021-04-21 11:38:39.884 SC DTC Delayed Exchange Data | Trading is not supported. | 2021-04-21 11:38:39.884 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ESM21-CME -> ESM21 | 2021-04-21 11:38:39.884 SC DTC Delayed Exchange Data | Received security definition for symbol ESM21-CME | 2021-04-21 11:38:40.041 HD Request # 5 | Downloading Intraday chart data for ESM21-CME to the file ESM21-CME.scid. Service: cme | 2021-04-21 11:38:45.745 HD Request # 5 | Download start date-time: 2021-04-21 11:28:06.000000. File last date-time: 2021-04-21 11:28:06.463000 | 2021-04-21 11:38:45.745 HD Request # 5 | Using server: ds23.sierracharts.com port 10150 | 2021-04-21 11:38:45.745 Socket (4) | Creating socket. | 2021-04-21 11:38:45.746 Socket (4) | New receive buffer size: 5242880 | 2021-04-21 11:38:45.746 Socket (4) | Connecting to IP: 216.1.90.130. | 2021-04-21 11:38:45.746 HD Request # 5 | Setting DTC encoding to Binary VLS | 2021-04-21 11:38:45.898 HD Request # 5 | Sending historical data logon request message. | 2021-04-21 11:38:45.898 HD Request # 5 | Requesting Intraday data. Start date-time: 2021-04-21 11:28:06. Record interval: 0. Symbol: ESM21 | 2021-04-21 11:38:46.420 HD Request # 5 | Decompressing data. | 2021-04-21 11:38:46.492 HD Request # 5 | Receiving Intraday data for ESM21-CME starting at 2021-04-21 11:28:06.182000 | 2021-04-21 11:38:46.499 Socket (4) | CloseSocket call. | 2021-04-21 11:38:46.499 Historical data download thread signaled to stop. | 2021-04-21 11:38:46.500 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-04-21 11:38:46.500 HD Request # 5 | Timestamp of first Intraday data file record written: 2021-04-21 11:28:07.127000 | 2021-04-21 11:38:46.500 HD Request # 5 | Received 877 records from 2021-04-21 11:28:06.182000 to 2021-04-21 11:28:43.989009 (37.8 seconds) and wrote 844 records for ESM21-CME | 2021-04-21 11:38:46.500 HD Request # 5 | Add time&sales data | Remembered last file record date-time: 2021-04-21 15:28:43.989009 | 2021-04-21 11:38:46.500 HD Request # 5 | Completion time: 1s | 2021-04-21 11:38:46.500 HD Request # 5 | Intraday data download complete for ESM21-CME. Unique request ID: 5 | 2021-04-21 11:38:46.500 Removing historical data download ID 5. | 2021-04-21 11:38:46.500 Real-time Intraday chart data file updates started for ESM21-CME | 2021-04-21 11:38:46.500 Intraday chart data file opened for ESM21-CME | 2021-04-21 11:38:46.500 HD Request # 5 | Enabling Intraday chart updating for symbol. | 2021-04-21 11:38:46.500 Triggering next historical data download in queue. | 2021-04-21 11:38:46.500 No download requests in the queue to start downloads for. | 2021-04-21 11:38:46.500 Socket (4) | Socket gracefully closed by remote side. | 2021-04-21 11:38:46.571 Socket (4) | Closed. | 2021-04-21 11:38:46.571 Opened cached Intraday file: C:\SierraChart\Data\ESM21-CME.scid. Thread ID: 9664 | 2021-04-21 11:38:47.638 |
| [2021-04-21 16:28:31] |
| John - SC Support - Posts: 38165 |
|
You have signed up for the Non-Professional CME exchanges, which means that you need to connect to your live, funded futures trading account at the beginning of each month to qualify for the lower-priced exchange fees. You have not connected to your trading account yet this month. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-21 17:27:57] |
| User432228 - Posts: 2 |
|
I have followed the instructions to connect to my live Gain Trading account multiple times. Still getting delayed data when switching back to SC Data. When connecting to Gain account should SC display that there has been a connection made to Gain. I get "Waiting to connect...." and "connecting" and "Waiting to connect" highlighted in yellow. Does the server for Gain make a difference? its on sim.gainfutures.com |
| [2021-04-21 17:55:05] |
| John - SC Support - Posts: 38165 |
|
When connecting to Gain account should SC display that there has been a connection made to Gain.
I get "Waiting to connect...." and "connecting" and "Waiting to connect" highlighted in yellow. Yes, it needs to make the connection, so the Status Bar would need to be green in order to verify that the connection has been made. Does the server for Gain make a difference? its on sim.gainfutures.com
Absolutely. Connecting to the sim server would only validate that you have a simulated account and not an actual trading account. You need to connect to your live account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: