Support Board
Date/Time: Tue, 25 Feb 2025 18:59:16 +0000
Post From: Not able to view real-time chart data
| [2021-04-21 15:46:50] |
| User432228 - Posts: 2 |
|
I am not receiving real-time quotes on my charts - can you please review my log below and advise. Thank you, David Software version: 2245 64-bit | 2021-04-21 11:38:30.768 Primary Thread ID: 488 | 2021-04-21 11:38:30.768 Usage end date: 2021-09-12 | 2021-04-21 11:38:30.768 Enabled for: Advanced Features 2. | 2021-04-21 11:38:30.768 Enabled for: Sierra Chart Historical Data Service. | 2021-04-21 11:38:30.768 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-04-21 11:38:30.768 Enabled for: Delayed Denali Exchange Data Feed. | 2021-04-21 11:38:30.768 Enabled for exchange2: CME (Trading Account Required) | 2021-04-21 11:38:30.768 Enabled for exchange2: CBOT (Trading Account Required) | 2021-04-21 11:38:30.768 Enabled for exchange2: COMEX (Trading Account Required) | 2021-04-21 11:38:30.768 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-04-21 11:38:30.768 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-04-21 11:38:30.768 Current selected Data/Trading service: SC Data - All Services | 2021-04-21 11:38:30.768 Custom symbol settings values: enabled | 2021-04-21 11:38:30.768 Chart Update Interval: 500 | 2021-04-21 11:38:30.768 Intraday Data Storage Time Unit: 0 | 2021-04-21 11:38:30.768 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-04-21 11:38:30.768 2021-04-21 15:38:30 Local computer time in UTC | 2021-04-21 11:38:30.768 2021-04-21 11:38:30 Local computer time in SC Time Zone | 2021-04-21 11:38:30.768 2021-04-21 15:19:08 Server time in UTC | 2021-04-21 11:38:30.768 Local computer UTC time and Server UTC time difference: 2 seconds. | 2021-04-21 11:38:30.768 Program path: C:\SierraChart\ | 2021-04-21 11:38:30.768 Data Files path: C:\SierraChart\Data\ | 2021-04-21 11:38:30.768 OS Version Number: 10.0 | 2021-04-21 11:38:30.768 Locale Setting: C | 2021-04-21 11:38:30.768 DLLs: UserContributedStudies_64.dll | 2021-04-21 11:38:30.768 Allowed protected custom studies: | 2021-04-21 11:38:30.768 DTC Client socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-04-21 11:38:34.131 DTC Client socket (1) | Closed. | 2021-04-21 11:38:34.131 SC Data - All Services | Connected to server complete. | 2021-04-21 11:38:39.000 Triggering next historical data download in queue. | 2021-04-21 11:38:39.000 Triggering next historical data download in queue. | 2021-04-21 11:38:39.000 Triggering next historical data download in queue. | 2021-04-21 11:38:39.000 Triggering next historical data download in queue. | 2021-04-21 11:38:39.000 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2021-04-21 11:38:39.000 No download requests in the queue to start downloads for. | 2021-04-21 11:38:39.011 No download requests in the queue to start downloads for. | 2021-04-21 11:38:39.011 No download requests in the queue to start downloads for. | 2021-04-21 11:38:39.011 No download requests in the queue to start downloads for. | 2021-04-21 11:38:39.011 Mapping ESM21-CME to ESM21. Service code: cme | 2021-04-21 11:38:39.069 SC DTC Delayed Exchange Data | Starting real-time market data updates for: ESM21-CME (ESM21). ID: 1 Service code: cme | 2021-04-21 11:38:39.069 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10044 | 2021-04-21 11:38:39.069 SC DTC Delayed Exchange Data | Requesting security definition data for: ESM21-CME (ESM21). ID: 1 | 2021-04-21 11:38:39.069 Added historical Intraday data request for ESM21-CME to the queue. | 2021-04-21 11:38:39.069 Intraday data recording state for symbol ESM21-CME is set to download 'Pending'. | 2021-04-21 11:38:39.069 Triggering next historical data download in queue. | 2021-04-21 11:38:39.069 DTC Client socket (3) | Creating socket. | 2021-04-21 11:38:39.071 DTC Client socket (3) | New receive buffer size: 5242880 | 2021-04-21 11:38:39.071 DTC Client socket (3) | Connecting to IP: 216.1.90.130. | 2021-04-21 11:38:39.071 Delaying start of download for ESM21-CME | 2021-04-21 11:38:39.071 SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-04-21 11:38:39.143 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-04-21 11:38:39.143 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2021-04-21 11:38:39.144 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2021-04-21 11:38:39.258 SC DTC Delayed Exchange Data | Sending logon request message. | 2021-04-21 11:38:39.258 SC DTC Delayed Exchange Data | Received logon response. | 2021-04-21 11:38:39.884 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2021-04-21 11:38:39.884 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2021-04-21 11:38:39.884 SC DTC Delayed Exchange Data | Successfully connected. | 2021-04-21 11:38:39.884 SC DTC Delayed Exchange Data | Trading is not supported. | 2021-04-21 11:38:39.884 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ESM21-CME -> ESM21 | 2021-04-21 11:38:39.884 SC DTC Delayed Exchange Data | Received security definition for symbol ESM21-CME | 2021-04-21 11:38:40.041 HD Request # 5 | Downloading Intraday chart data for ESM21-CME to the file ESM21-CME.scid. Service: cme | 2021-04-21 11:38:45.745 HD Request # 5 | Download start date-time: 2021-04-21 11:28:06.000000. File last date-time: 2021-04-21 11:28:06.463000 | 2021-04-21 11:38:45.745 HD Request # 5 | Using server: ds23.sierracharts.com port 10150 | 2021-04-21 11:38:45.745 Socket (4) | Creating socket. | 2021-04-21 11:38:45.746 Socket (4) | New receive buffer size: 5242880 | 2021-04-21 11:38:45.746 Socket (4) | Connecting to IP: 216.1.90.130. | 2021-04-21 11:38:45.746 HD Request # 5 | Setting DTC encoding to Binary VLS | 2021-04-21 11:38:45.898 HD Request # 5 | Sending historical data logon request message. | 2021-04-21 11:38:45.898 HD Request # 5 | Requesting Intraday data. Start date-time: 2021-04-21 11:28:06. Record interval: 0. Symbol: ESM21 | 2021-04-21 11:38:46.420 HD Request # 5 | Decompressing data. | 2021-04-21 11:38:46.492 HD Request # 5 | Receiving Intraday data for ESM21-CME starting at 2021-04-21 11:28:06.182000 | 2021-04-21 11:38:46.499 Socket (4) | CloseSocket call. | 2021-04-21 11:38:46.499 Historical data download thread signaled to stop. | 2021-04-21 11:38:46.500 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-04-21 11:38:46.500 HD Request # 5 | Timestamp of first Intraday data file record written: 2021-04-21 11:28:07.127000 | 2021-04-21 11:38:46.500 HD Request # 5 | Received 877 records from 2021-04-21 11:28:06.182000 to 2021-04-21 11:28:43.989009 (37.8 seconds) and wrote 844 records for ESM21-CME | 2021-04-21 11:38:46.500 HD Request # 5 | Add time&sales data | Remembered last file record date-time: 2021-04-21 15:28:43.989009 | 2021-04-21 11:38:46.500 HD Request # 5 | Completion time: 1s | 2021-04-21 11:38:46.500 HD Request # 5 | Intraday data download complete for ESM21-CME. Unique request ID: 5 | 2021-04-21 11:38:46.500 Removing historical data download ID 5. | 2021-04-21 11:38:46.500 Real-time Intraday chart data file updates started for ESM21-CME | 2021-04-21 11:38:46.500 Intraday chart data file opened for ESM21-CME | 2021-04-21 11:38:46.500 HD Request # 5 | Enabling Intraday chart updating for symbol. | 2021-04-21 11:38:46.500 Triggering next historical data download in queue. | 2021-04-21 11:38:46.500 No download requests in the queue to start downloads for. | 2021-04-21 11:38:46.500 Socket (4) | Socket gracefully closed by remote side. | 2021-04-21 11:38:46.571 Socket (4) | Closed. | 2021-04-21 11:38:46.571 Opened cached Intraday file: C:\SierraChart\Data\ESM21-CME.scid. Thread ID: 9664 | 2021-04-21 11:38:47.638 |