Support Board
Date/Time: Mon, 25 Nov 2024 23:22:01 +0000
OEC disconnecting
View Count: 1603
| [2014-03-07 15:09:11] |
| User82076 - Posts: 16 |
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Starting yesterday I am being continuously disconnected from OEC data feed, automatic reconnecting does not work. I have SC 1103. Data feed to their OEC trader works fine. Pls help.
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| [2014-03-07 15:14:25] |
| David-G - Posts: 21 |
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Sierra Support, I too am experiencing intermittent disconnection from my OEC feed. I am running SC version 1097 ... just now it seems to have restarted but it appears there is some underlying problem. Any suggestions from you would be most welcome. Thanks, David |
| [2014-03-07 16:06:11] |
| User38117 - Posts: 11 |
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There is definitely a huge problem. I have received info from both side Sierrachart / OEC , that the problem is on the other side of the playground. Please you are making business together, so try to cooperate on this problem instead of blaming each other. I can't trade under these conditions. |
| [2014-03-07 16:16:44] |
| David-G - Posts: 21 |
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Sierra Support, Please let me know what I should do. Again my OEC streaming feed disconnected (by itself) and now again (after what seemed like a couple of minutes or more maybe) (by itself) reconnected and is again providing me with streaming charts. Are you aware of the problems and secondly are you close to finding a solution? For many years there never was any issue (at all) with my SC charts feeding off the OEC data feed, but this seems to have changed these past weeks. I am not a computer expert but is the source of these problems not because something has changed (be it at OEC's end or your end) and surely between the two parties it should be possible to identify what needs to be done to restore the 'reliability' we enjoyed for the past many YEARS? David |
| [2014-03-07 16:35:38] |
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, automatic reconnecting does not work. In regards to this, make sure you have Global Settings >> Data/Trade Service Settings >> Reconnect on Failure enabled. so try to cooperate on this problem instead of blaming each other. We will have a look at the Message Logs again and determine the source of the issue, and let OEC know.Are you aware of the problems and secondly are you close to finding a solution? We also notice a problem where users get disconnected from the FIX server, not the FAST server. Considering the frequency at which this occurs and how many users it is affecting, it is not likely to be some external network issue that users are experiencing. We have reported this to OEC. So as far as a solution, it is not something we have control over. The source of these issues is that Sierra Chart now uses a FIX connection to OEC which connects into a different server program on the OEC side . If the problem is that the server program does not get a heartbeat through from Sierra Chart and then disconnects, they will see that in their log files. We have not heard that this is the case. With Sierra Chart, you have a very complete log of what happens with the FIX connection. Anyway, someone post a Message Log again here when you have a problem and we will see what the particular issue is. Here are the instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-07 16:37:13
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| [2014-03-07 17:12:46] |
| David-G - Posts: 21 |
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Sierra Support, If I have understood you properly you wish to see my SC message log. So here it is. As I said, today my charts suddenly stopped streaming, and then after some time they started streaming again. I also mentioned that this problem, that I and others are experiencing, is something relatively new. It never happened previously (and I have been using SC in conjunction with OEC's data stream for very many years). Software version: 1097 | 2014-03-07 03:18:54 Usage end date: 2014-03-31 | 2014-03-07 03:18:54 Enabled for: Sierra Chart Historical Data Service. | 2014-03-07 03:18:54 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-03-07 03:18:54 Active service: Open E Cry FIX/FAST | 2014-03-07 03:18:54 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-03-07 03:18:54 2014-03-07 08:18:54 Local computer clock time | 2014-03-07 03:18:54 2014-03-07 08:18:54 GMT time | 2014-03-07 03:18:54 2014-03-07 03:18:54 Time zone adjusted time | 2014-03-07 03:18:54 Time difference to server time: 14 seconds. | 2014-03-07 03:18:54 Program path: C:\SierraChart\ | 2014-03-07 03:18:54 Data Files path: C:\SierraChart\Data\ | 2014-03-07 03:18:54 OS Version Number: 6.1 | 2014-03-07 03:18:54 Checking for new symbol settings for oec | 2014-03-07 03:18:54 Symbol settings are up-to-date for oec | 2014-03-07 03:18:54 Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-03-07 03:18:59 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-03-07 03:18:59 The network socket is connected. | 2014-03-07 03:18:59 Starting SSL connection on the socket. | 2014-03-07 03:18:59 SSL socket is now connected. | 2014-03-07 03:18:59 OEC FIX Trading: Sending the Logon message. | 2014-03-07 03:19:00 Open E Cry FIX/FAST: Connected to trading server. | 2014-03-07 03:19:00 Open E Cry FIX/FAST: Connecting to FAST market data server: prod.openecry.com:9301. | 2014-03-07 03:19:00 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-03-07 03:19:00 The network socket is connected. | 2014-03-07 03:19:00 OEC FAST Data: Sending the Hello message. | 2014-03-07 03:19:00 OEC FAST Data: Sending the Logon message. | 2014-03-07 03:19:00 Open E Cry FIX/FAST: Connected to the market data server. | 2014-03-07 03:19:00 Open E Cry FIX/FAST: Connected. | 2014-03-07 03:19:00 Open E Cry FIX/FAST - Starting real-time market data updates for: ESH4 | 2014-03-07 03:19:10 HD Request # 2 - Downloading Historical Daily chart data for ESH14. Starting date: 2014-03-06. Service: oec | 2014-03-07 03:19:10 HD Request # 2 - Requesting historical Daily data for ESH14 starting at 2014-03-05 | 2014-03-07 03:19:10 HD Request # 3 - Downloading Intraday chart data for ESH4 to the file ESH4.scid. Service: oec | 2014-03-07 03:19:10 HD Request # 3 - Download start Date-Time: 2014-03-07 03:18:58.0 | 2014-03-07 03:19:10 HD Request # 3 - Using server: ds3.sierracharts.com port 10149 | 2014-03-07 03:19:10 Open E Cry FIX/FAST - Starting real-time market data updates for: YMH4 | 2014-03-07 03:19:10 Open E Cry FIX/FAST - Starting real-time market data updates for: FDAXH4 | 2014-03-07 03:19:10 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-03-07 03:19:10 Open E Cry FIX/FAST - Starting real-time market data updates for: NQH4 | 2014-03-07 03:19:10 The network socket is connected. | 2014-03-07 03:19:10 HD Request # 3 - Sending historical data logon request message. | 2014-03-07 03:19:10 HD Request # 2 - Receiving historical Daily data for ESH14 starting at 2014-03-05 | 2014-03-07 03:19:10 Writing historical Daily data for ESH14 to the file ESH14.dly | 2014-03-07 03:19:10 HD Request # 2 - Received 3 records from 2014-03-05 00:00:00 to 2014-03-07 00:00:00 (3.0 days) and wrote 2 records for ESH14 | 2014-03-07 03:19:10 HD Request # 2 - Daily download COMPLETE for ESH14 | 2014-03-07 03:19:10 HD Request # 4 - Downloading Historical Daily chart data for YMH14. Starting date: 2014-03-06. Service: oec | 2014-03-07 03:19:10 HD Request # 4 - Requesting historical Daily data for YMH14 starting at 2014-03-05 | 2014-03-07 03:19:10 HD Request # 3 - Requesting Intraday data. Max. days to return: 1095. Start Date-Time: 2014-03-07 08:18:58. Record interval: 0 | 2014-03-07 03:19:11 HD Request # 4 - Receiving historical Daily data for YMH14 starting at 2014-03-05 | 2014-03-07 03:19:11 Writing historical Daily data for YMH14 to the file YMH14.dly | 2014-03-07 03:19:11 HD Request # 4 - Received 3 records from 2014-03-05 00:00:00 to 2014-03-07 00:00:00 (3.0 days) and wrote 2 records for YMH14 | 2014-03-07 03:19:11 HD Request # 4 - Daily download COMPLETE for YMH14 | 2014-03-07 03:19:11 HD Request # 5 - Downloading Historical Daily chart data for DYH14. Starting date: 2014-03-05. Service: oec | 2014-03-07 03:19:11 HD Request # 5 - Requesting historical Daily data for DYH14 starting at 2014-03-04 | 2014-03-07 03:19:11 HD Request # 5 - Receiving historical Daily data for DYH14 starting at 2014-03-04 | 2014-03-07 03:19:11 Writing historical Daily data for DYH14 to the file DYH14.dly | 2014-03-07 03:19:11 HD Request # 5 - Received 4 records from 2014-03-04 00:00:00 to 2014-03-07 00:00:00 (4.0 days) and wrote 3 records for DYH14 | 2014-03-07 03:19:11 HD Request # 5 - Daily download COMPLETE for DYH14 | 2014-03-07 03:19:11 HD Request # 3 - Decompressing data. | 2014-03-07 03:19:11 HD Request # 3 - Receiving Intraday data for ESH4 starting at 2014-03-07 03:18:58 | 2014-03-07 03:19:11 HD Request # 3 - Timestamp of first Intraday data file record written: 2014-03-07 03:19:01 | 2014-03-07 03:19:11 The network socket for historical data has been closed. | 2014-03-07 03:19:11 HD Request # 3 - Received 61 records from 2014-03-07 03:18:58 to 2014-03-07 03:19:24 (26.0 seconds) and wrote 60 records for ESH4 | 2014-03-07 03:19:11 HD Request # 3 - Intraday download COMPLETE for ESH4 | 2014-03-07 03:19:11 Real-time Intraday chart data file updates started for ESH4 | 2014-03-07 03:19:11 HD Request # 6 - Downloading Intraday chart data for YMH4 to the file YMH4.scid. Service: oec | 2014-03-07 03:19:11 HD Request # 6 - Download start Date-Time: 2014-03-07 03:19:00.0 | 2014-03-07 03:19:11 HD Request # 6 - Using server: ds4.sierracharts.com port 10149 | 2014-03-07 03:19:11 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-03-07 03:19:11 The network socket is connected. | 2014-03-07 03:19:11 HD Request # 6 - Sending historical data logon request message. | 2014-03-07 03:19:11 HD Request # 6 - Requesting Intraday data. Max. days to return: 1095. Start Date-Time: 2014-03-07 08:19:00. Record interval: 0 | 2014-03-07 03:19:12 HD Request # 6 - Decompressing data. | 2014-03-07 03:19:12 HD Request # 6 - Receiving Intraday data for YMH4 starting at 2014-03-07 03:19:00 | 2014-03-07 03:19:12 HD Request # 6 - Timestamp of first Intraday data file record written: 2014-03-07 03:19:11 | 2014-03-07 03:19:12 The network socket for historical data has been closed. | 2014-03-07 03:19:12 HD Request # 6 - Received 6 records from 2014-03-07 03:19:00 to 2014-03-07 03:19:24 (24.0 seconds) and wrote 5 records for YMH4 | 2014-03-07 03:19:12 HD Request # 6 - Intraday download COMPLETE for YMH4 | 2014-03-07 03:19:12 Real-time Intraday chart data file updates started for YMH4 | 2014-03-07 03:19:12 HD Request # 7 - Downloading Intraday chart data for NQH4 to the file NQH4.scid. Service: oec | 2014-03-07 03:19:12 HD Request # 7 - Download start Date-Time: 2014-03-07 03:18:42.0 | 2014-03-07 03:19:12 HD Request # 7 - Using server: ds5.sierracharts.com port 10149 | 2014-03-07 03:19:12 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-03-07 03:19:12 The network socket is connected. | 2014-03-07 03:19:12 HD Request # 7 - Sending historical data logon request message. | 2014-03-07 03:19:12 HD Request # 7 - Requesting Intraday data. Max. days to return: 1095. Start Date-Time: 2014-03-07 08:18:42. Record interval: 0 | 2014-03-07 03:19:12 HD Request # 7 - Decompressing data. | 2014-03-07 03:19:12 HD Request # 7 - Receiving Intraday data for NQH4 starting at 2014-03-07 03:18:42 | 2014-03-07 03:19:12 HD Request # 7 - Timestamp of first Intraday data file record written: 2014-03-07 03:19:03 | 2014-03-07 03:19:12 The network socket for historical data has been closed. | 2014-03-07 03:19:12 HD Request # 7 - Received 10 records from 2014-03-07 03:18:42 to 2014-03-07 03:19:24 (42.0 seconds) and wrote 9 records for NQH4 | 2014-03-07 03:19:12 HD Request # 7 - Intraday download COMPLETE for NQH4 | 2014-03-07 03:19:12 Real-time Intraday chart data file updates started for NQH4 | 2014-03-07 03:19:12 HD Request # 8 - Downloading Intraday chart data for FDAXH4 to the file FDAXH4.scid. Service: oec | 2014-03-07 03:19:12 HD Request # 8 - Download start Date-Time: 2014-03-07 03:19:00.0 | 2014-03-07 03:19:12 HD Request # 8 - Using server: ds3.sierracharts.com port 10149 | 2014-03-07 03:19:12 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-03-07 03:19:12 The network socket is connected. | 2014-03-07 03:19:13 HD Request # 8 - Sending historical data logon request message. | 2014-03-07 03:19:13 HD Request # 8 - Requesting Intraday data. Max. days to return: 1095. Start Date-Time: 2014-03-07 08:19:00. Record interval: 0 | 2014-03-07 03:19:13 HD Request # 8 - Decompressing data. | 2014-03-07 03:19:13 HD Request # 8 - Receiving Intraday data for FDAXH4 starting at 2014-03-07 03:19:00 | 2014-03-07 03:19:13 HD Request # 8 - Timestamp of first Intraday data file record written: 2014-03-07 03:19:00 | 2014-03-07 03:19:13 The network socket for historical data has been closed. | 2014-03-07 03:19:13 HD Request # 8 - Received 41 records from 2014-03-07 03:19:00 to 2014-03-07 03:19:27 (27.0 seconds) and wrote 39 records for FDAXH4 | 2014-03-07 03:19:13 HD Request # 8 - Intraday download COMPLETE for FDAXH4 | 2014-03-07 03:19:13 Real-time Intraday chart data file updates started for FDAXH4 | 2014-03-07 03:19:13 Open E Cry FIX/FAST: Received position acknowledgment message. Request Result: 2. Request Status: 1 | 2014-03-07 03:19:15 Open E Cry FIX/FAST: Received position acknowledgment message. Request Result: 2. Request Status: 1 | 2014-03-07 07:18:54 Socket closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2014-03-07 10:10:54 The SSL socket was shut down successfully. | 2014-03-07 10:10:54 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2014-03-07 10:10:54 Connection to the external service has been lost. | 2014-03-07 10:10:54 OEC FAST Data: Sending a Logout message. | 2014-03-07 10:10:54 Disconnected from Open E Cry. | 2014-03-07 10:10:54 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-07 10:10:54 Socket closed. No error. | 2014-03-07 10:10:54 OEC FAST Data: Remote side disconnected without completing the logout sequence. Final messages may have been lost, although unlikely. | 2014-03-07 10:10:54 Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-03-07 10:10:56 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-03-07 10:10:56 The network socket is connected. | 2014-03-07 10:10:56 Starting SSL connection on the socket. | 2014-03-07 10:10:56 SSL socket is now connected. | 2014-03-07 10:10:56 OEC FIX Trading: Sending the Logon message. | 2014-03-07 10:10:57 Connection timed out. Will disconnect and retry. | 2014-03-07 10:11:56 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-03-07 10:11:56 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-03-07 10:11:56 OEC FIX Trading: Sending a Logout message. | 2014-03-07 10:11:56 Disconnected from Open E Cry. | 2014-03-07 10:11:56 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-07 10:11:56 Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-03-07 10:11:58 OEC FIX Trading: Unable to connect. The last connection is still in the process of logging out. | 2014-03-07 10:11:58 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-03-07 10:11:58 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-03-07 10:11:58 Disconnected from Open E Cry. | 2014-03-07 10:11:58 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-07 10:11:58 OEC FIX Trading: Waiting for Logout response timed out. Closing the socket now. | 2014-03-07 10:12:00 The SSL socket was shut down successfully. | 2014-03-07 10:12:00 OEC FIX Trading: Socket closed without completing the logout sequence. | 2014-03-07 10:12:00 Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-03-07 10:12:00 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-03-07 10:12:00 The network socket is connected. | 2014-03-07 10:12:00 Starting SSL connection on the socket. | 2014-03-07 10:12:00 SSL socket is now connected. | 2014-03-07 10:12:00 OEC FIX Trading: Sending the Logon message. | 2014-03-07 10:12:01 Connection timed out. Will disconnect and retry. | 2014-03-07 10:13:00 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-03-07 10:13:00 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-03-07 10:13:00 OEC FIX Trading: Sending a Logout message. | 2014-03-07 10:13:00 Disconnected from Open E Cry. | 2014-03-07 10:13:00 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-07 10:13:00 Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-03-07 10:13:02 OEC FIX Trading: Unable to connect. The last connection is still in the process of logging out. | 2014-03-07 10:13:02 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-03-07 10:13:02 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-03-07 10:13:02 Disconnected from Open E Cry. | 2014-03-07 10:13:02 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-07 10:13:02 OEC FIX Trading: Waiting for Logout response timed out. Closing the socket now. | 2014-03-07 10:13:04 The SSL socket was shut down successfully. | 2014-03-07 10:13:04 OEC FIX Trading: Socket closed without completing the logout sequence. | 2014-03-07 10:13:04 Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-03-07 10:13:04 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-03-07 10:13:04 The network socket is connected. | 2014-03-07 10:13:04 Starting SSL connection on the socket. | 2014-03-07 10:13:04 SSL socket is now connected. | 2014-03-07 10:13:04 OEC FIX Trading: Sending the Logon message. | 2014-03-07 10:13:05 Open E Cry FIX/FAST: Connected to trading server. | 2014-03-07 10:13:05 Open E Cry FIX/FAST: Connecting to FAST market data server: prod.openecry.com:9301. | 2014-03-07 10:13:05 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-03-07 10:13:05 The network socket is connected. | 2014-03-07 10:13:05 OEC FAST Data: Sending the Hello message. | 2014-03-07 10:13:05 OEC FAST Data: Sending the Logon message. | 2014-03-07 10:13:05 Open E Cry FIX/FAST: Connected to the market data server. | 2014-03-07 10:13:05 Open E Cry FIX/FAST: Connected. | 2014-03-07 10:13:05 Open E Cry FIX/FAST - Starting real-time market data updates for: YMH4 | 2014-03-07 10:13:05 HD Request # 9 - Downloading Intraday chart data for YMH4 to the file YMH4.scid. Service: oec | 2014-03-07 10:13:05 HD Request # 9 - Download start Date-Time: 2014-03-07 10:11:07.0 | 2014-03-07 10:13:05 HD Request # 9 - Using server: ds4.sierracharts.com port 10149 | 2014-03-07 10:13:05 Open E Cry FIX/FAST - Starting real-time market data updates for: NQH4 | 2014-03-07 10:13:05 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-03-07 10:13:06 Open E Cry FIX/FAST - Starting real-time market data updates for: FDAXH4 | 2014-03-07 10:13:06 Open E Cry FIX/FAST - Starting real-time market data updates for: ESH4 | 2014-03-07 10:13:06 The network socket is connected. | 2014-03-07 10:13:06 HD Request # 9 - Sending historical data logon request message. | 2014-03-07 10:13:06 HD Request # 9 - Requesting Intraday data. Max. days to return: 1095. Start Date-Time: 2014-03-07 15:11:07. Record interval: 0 | 2014-03-07 10:13:06 HD Request # 9 - Decompressing data. | 2014-03-07 10:13:06 HD Request # 9 - Receiving Intraday data for YMH4 starting at 2014-03-07 10:11:07 | 2014-03-07 10:13:06 HD Request # 9 - Timestamp of first Intraday data file record written: 2014-03-07 10:11:10 | 2014-03-07 10:13:06 The network socket for historical data has been closed. | 2014-03-07 10:13:06 HD Request # 9 - Received 1097 records from 2014-03-07 10:11:07 to 2014-03-07 10:13:21 (2.2 minutes) and wrote 1096 records for YMH4 | 2014-03-07 10:13:06 HD Request # 9 - Intraday download COMPLETE for YMH4 | 2014-03-07 10:13:06 Real-time Intraday chart data file updates started for YMH4 | 2014-03-07 10:13:06 HD Request # 10 - Downloading Intraday chart data for NQH4 to the file NQH4.scid. Service: oec | 2014-03-07 10:13:06 HD Request # 10 - Download start Date-Time: 2014-03-07 10:11:09.0 | 2014-03-07 10:13:06 HD Request # 10 - Using server: ds5.sierracharts.com port 10149 | 2014-03-07 10:13:06 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-03-07 10:13:06 The network socket is connected. | 2014-03-07 10:13:06 HD Request # 10 - Sending historical data logon request message. | 2014-03-07 10:13:06 HD Request # 10 - Requesting Intraday data. Max. days to return: 1095. Start Date-Time: 2014-03-07 15:11:09. Record interval: 0 | 2014-03-07 10:13:06 HD Request # 10 - Decompressing data. | 2014-03-07 10:13:06 HD Request # 10 - Receiving Intraday data for NQH4 starting at 2014-03-07 10:11:09 | 2014-03-07 10:13:06 HD Request # 10 - Timestamp of first Intraday data file record written: 2014-03-07 10:11:10 | 2014-03-07 10:13:06 The network socket for historical data has been closed. | 2014-03-07 10:13:06 HD Request # 10 - Received 1689 records from 2014-03-07 10:11:09 to 2014-03-07 10:13:21 (2.2 minutes) and wrote 1688 records for NQH4 | 2014-03-07 10:13:06 HD Request # 10 - Intraday download COMPLETE for NQH4 | 2014-03-07 10:13:06 Real-time Intraday chart data file updates started for NQH4 | 2014-03-07 10:13:06 HD Request # 11 - Downloading Intraday chart data for FDAXH4 to the file FDAXH4.scid. Service: oec | 2014-03-07 10:13:06 HD Request # 11 - Download start Date-Time: 2014-03-07 10:11:06.0 | 2014-03-07 10:13:06 HD Request # 11 - Using server: ds3.sierracharts.com port 10149 | 2014-03-07 10:13:06 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-03-07 10:13:07 The network socket is connected. | 2014-03-07 10:13:07 HD Request # 11 - Sending historical data logon request message. | 2014-03-07 10:13:07 HD Request # 11 - Requesting Intraday data. Max. days to return: 1095. Start Date-Time: 2014-03-07 15:11:06. Record interval: 0 | 2014-03-07 10:13:07 HD Request # 11 - Decompressing data. | 2014-03-07 10:13:07 HD Request # 11 - Receiving Intraday data for FDAXH4 starting at 2014-03-07 10:11:06 | 2014-03-07 10:13:07 HD Request # 11 - Timestamp of first Intraday data file record written: 2014-03-07 10:11:10 | 2014-03-07 10:13:07 The network socket for historical data has been closed. | 2014-03-07 10:13:07 HD Request # 11 - Received 207 records from 2014-03-07 10:11:06 to 2014-03-07 10:13:20 (2.2 minutes) and wrote 206 records for FDAXH4 | 2014-03-07 10:13:07 HD Request # 11 - Intraday download COMPLETE for FDAXH4 | 2014-03-07 10:13:07 Real-time Intraday chart data file updates started for FDAXH4 | 2014-03-07 10:13:07 HD Request # 12 - Downloading Intraday chart data for ESH4 to the file ESH4.scid. Service: oec | 2014-03-07 10:13:07 HD Request # 12 - Download start Date-Time: 2014-03-07 10:11:08.0 | 2014-03-07 10:13:07 HD Request # 12 - Using server: ds4.sierracharts.com port 10149 | 2014-03-07 10:13:07 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-03-07 10:13:07 The network socket is connected. | 2014-03-07 10:13:07 HD Request # 12 - Sending historical data logon request message. | 2014-03-07 10:13:07 HD Request # 12 - Requesting Intraday data. Max. days to return: 1095. Start Date-Time: 2014-03-07 15:11:08. Record interval: 0 | 2014-03-07 10:13:07 HD Request # 12 - Decompressing data. | 2014-03-07 10:13:07 HD Request # 12 - Receiving Intraday data for ESH4 starting at 2014-03-07 10:11:08 | 2014-03-07 10:13:07 HD Request # 12 - Timestamp of first Intraday data file record written: 2014-03-07 10:11:10 | 2014-03-07 10:13:07 The network socket for historical data has been closed. | 2014-03-07 10:13:08 HD Request # 12 - Received 3597 records from 2014-03-07 10:11:08 to 2014-03-07 10:13:22 (2.2 minutes) and wrote 3589 records for ESH4 | 2014-03-07 10:13:08 HD Request # 12 - Intraday download COMPLETE for ESH4 | 2014-03-07 10:13:08 Real-time Intraday chart data file updates started for ESH4 | 2014-03-07 10:13:08 Socket closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2014-03-07 11:08:24 The SSL socket was shut down successfully. | 2014-03-07 11:08:24 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2014-03-07 11:08:24 Connection to the external service has been lost. | 2014-03-07 11:08:24 OEC FAST Data: Sending a Logout message. | 2014-03-07 11:08:24 Disconnected from Open E Cry. | 2014-03-07 11:08:24 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-07 11:08:24 Socket closed. No error. | 2014-03-07 11:08:24 OEC FAST Data: Remote side disconnected without completing the logout sequence. Final messages may have been lost, although unlikely. | 2014-03-07 11:08:24 Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-03-07 11:08:26 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-03-07 11:08:26 The network socket is connected. | 2014-03-07 11:08:26 Starting SSL connection on the socket. | 2014-03-07 11:08:26 SSL socket is now connected. | 2014-03-07 11:08:26 OEC FIX Trading: Sending the Logon message. | 2014-03-07 11:08:27 Connection timed out. Will disconnect and retry. | 2014-03-07 11:09:26 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-03-07 11:09:26 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-03-07 11:09:26 OEC FIX Trading: Sending a Logout message. | 2014-03-07 11:09:26 Disconnected from Open E Cry. | 2014-03-07 11:09:26 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-07 11:09:26 Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-03-07 11:09:28 OEC FIX Trading: Unable to connect. The last connection is still in the process of logging out. | 2014-03-07 11:09:28 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-03-07 11:09:28 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-03-07 11:09:28 Disconnected from Open E Cry. | 2014-03-07 11:09:28 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-07 11:09:28 OEC FIX Trading: Waiting for Logout response timed out. Closing the socket now. | 2014-03-07 11:09:30 The SSL socket was shut down successfully. | 2014-03-07 11:09:30 OEC FIX Trading: Socket closed without completing the logout sequence. | 2014-03-07 11:09:30 Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-03-07 11:09:30 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-03-07 11:09:30 The network socket is connected. | 2014-03-07 11:09:30 Starting SSL connection on the socket. | 2014-03-07 11:09:30 SSL socket is now connected. | 2014-03-07 11:09:31 OEC FIX Trading: Sending the Logon message. | 2014-03-07 11:09:31 Connection timed out. Will disconnect and retry. | 2014-03-07 11:10:30 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-03-07 11:10:30 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-03-07 11:10:30 OEC FIX Trading: Sending a Logout message. | 2014-03-07 11:10:30 Disconnected from Open E Cry. | 2014-03-07 11:10:30 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-07 11:10:30 Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-03-07 11:10:32 OEC FIX Trading: Unable to connect. The last connection is still in the process of logging out. | 2014-03-07 11:10:32 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-03-07 11:10:32 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-03-07 11:10:32 Disconnected from Open E Cry. | 2014-03-07 11:10:32 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-07 11:10:32 OEC FIX Trading: Waiting for Logout response timed out. Closing the socket now. | 2014-03-07 11:10:34 The SSL socket was shut down successfully. | 2014-03-07 11:10:34 OEC FIX Trading: Socket closed without completing the logout sequence. | 2014-03-07 11:10:34 Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-03-07 11:10:34 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-03-07 11:10:34 The network socket is connected. | 2014-03-07 11:10:34 Starting SSL connection on the socket. | 2014-03-07 11:10:34 SSL socket is now connected. | 2014-03-07 11:10:35 OEC FIX Trading: Sending the Logon message. | 2014-03-07 11:10:35 Connection timed out. Will disconnect and retry. | 2014-03-07 11:11:34 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-03-07 11:11:34 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-03-07 11:11:34 OEC FIX Trading: Sending a Logout message. | 2014-03-07 11:11:34 Disconnected from Open E Cry. | 2014-03-07 11:11:34 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-07 11:11:34 Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-03-07 11:11:36 OEC FIX Trading: Unable to connect. The last connection is still in the process of logging out. | 2014-03-07 11:11:36 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-03-07 11:11:36 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-03-07 11:11:36 Disconnected from Open E Cry. | 2014-03-07 11:11:36 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-07 11:11:36 OEC FIX Trading: Waiting for Logout response timed out. Closing the socket now. | 2014-03-07 11:11:38 The SSL socket was shut down successfully. | 2014-03-07 11:11:38 OEC FIX Trading: Socket closed without completing the logout sequence. | 2014-03-07 11:11:38 Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-03-07 11:11:38 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-03-07 11:11:38 The network socket is connected. | 2014-03-07 11:11:38 Starting SSL connection on the socket. | 2014-03-07 11:11:38 SSL socket is now connected. | 2014-03-07 11:11:39 OEC FIX Trading: Sending the Logon message. | 2014-03-07 11:11:39 Open E Cry FIX/FAST: Connected to trading server. | 2014-03-07 11:11:39 Open E Cry FIX/FAST: Connecting to FAST market data server: prod.openecry.com:9301. | 2014-03-07 11:11:39 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-03-07 11:11:39 The network socket is connected. | 2014-03-07 11:11:39 OEC FAST Data: Sending the Hello message. | 2014-03-07 11:11:39 OEC FAST Data: Sending the Logon message. | 2014-03-07 11:11:39 Open E Cry FIX/FAST: Connected to the market data server. | 2014-03-07 11:11:40 Open E Cry FIX/FAST: Connected. | 2014-03-07 11:11:40 Open E Cry FIX/FAST - Starting real-time market data updates for: YMH4 | 2014-03-07 11:11:40 HD Request # 13 - Downloading Intraday chart data for YMH4 to the file YMH4.scid. Service: oec | 2014-03-07 11:11:40 HD Request # 13 - Download start Date-Time: 2014-03-07 11:08:36.0 | 2014-03-07 11:11:40 HD Request # 13 - Using server: ds5.sierracharts.com port 10149 | 2014-03-07 11:11:40 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-03-07 11:11:40 Open E Cry FIX/FAST - Starting real-time market data updates for: ESH4 | 2014-03-07 11:11:40 Open E Cry FIX/FAST - Starting real-time market data updates for: NQH4 | 2014-03-07 11:11:40 The network socket is connected. | 2014-03-07 11:11:40 HD Request # 13 - Sending historical data logon request message. | 2014-03-07 11:11:40 Open E Cry FIX/FAST - Starting real-time market data updates for: FDAXH4 | 2014-03-07 11:11:40 HD Request # 13 - Requesting Intraday data. Max. days to return: 1095. Start Date-Time: 2014-03-07 16:08:36. Record interval: 0 | 2014-03-07 11:11:40 HD Request # 13 - Decompressing data. | 2014-03-07 11:11:40 HD Request # 13 - Receiving Intraday data for YMH4 starting at 2014-03-07 11:08:36 | 2014-03-07 11:11:40 HD Request # 13 - Timestamp of first Intraday data file record written: 2014-03-07 11:08:41 | 2014-03-07 11:11:40 The network socket for historical data has been closed. | 2014-03-07 11:11:40 HD Request # 13 - Received 1215 records from 2014-03-07 11:08:36 to 2014-03-07 11:11:55 (3.3 minutes) and wrote 1214 records for YMH4 | 2014-03-07 11:11:40 HD Request # 13 - Intraday download COMPLETE for YMH4 | 2014-03-07 11:11:40 Real-time Intraday chart data file updates started for YMH4 | 2014-03-07 11:11:40 HD Request # 14 - Downloading Intraday chart data for ESH4 to the file ESH4.scid. Service: oec | 2014-03-07 11:11:40 HD Request # 14 - Download start Date-Time: 2014-03-07 11:08:39.0 | 2014-03-07 11:11:40 HD Request # 14 - Using server: ds3.sierracharts.com port 10149 | 2014-03-07 11:11:40 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-03-07 11:11:40 The network socket is connected. | 2014-03-07 11:11:40 HD Request # 14 - Sending historical data logon request message. | 2014-03-07 11:11:40 HD Request # 14 - Requesting Intraday data. Max. days to return: 1095. Start Date-Time: 2014-03-07 16:08:39. Record interval: 0 | 2014-03-07 11:11:40 HD Request # 14 - Decompressing data. | 2014-03-07 11:11:41 HD Request # 14 - Receiving Intraday data for ESH4 starting at 2014-03-07 11:08:39 | 2014-03-07 11:11:41 HD Request # 14 - Timestamp of first Intraday data file record written: 2014-03-07 11:08:40 | 2014-03-07 11:11:41 The network socket for historical data has been closed. | 2014-03-07 11:11:41 HD Request # 14 - Received 4278 records from 2014-03-07 11:08:39 to 2014-03-07 11:11:56 (3.3 minutes) and wrote 4277 records for ESH4 | 2014-03-07 11:11:41 HD Request # 14 - Intraday download COMPLETE for ESH4 | 2014-03-07 11:11:41 Real-time Intraday chart data file updates started for ESH4 | 2014-03-07 11:11:41 HD Request # 15 - Downloading Intraday chart data for NQH4 to the file NQH4.scid. Service: oec | 2014-03-07 11:11:41 HD Request # 15 - Download start Date-Time: 2014-03-07 11:08:38.0 | 2014-03-07 11:11:41 HD Request # 15 - Using server: ds4.sierracharts.com port 10149 | 2014-03-07 11:11:41 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-03-07 11:11:41 The network socket is connected. | 2014-03-07 11:11:41 HD Request # 15 - Sending historical data logon request message. | 2014-03-07 11:11:41 HD Request # 15 - Requesting Intraday data. Max. days to return: 1095. Start Date-Time: 2014-03-07 16:08:38. Record interval: 0 | 2014-03-07 11:11:41 HD Request # 15 - Decompressing data. | 2014-03-07 11:11:41 HD Request # 15 - Receiving Intraday data for NQH4 starting at 2014-03-07 11:08:38 | 2014-03-07 11:11:41 HD Request # 15 - Timestamp of first Intraday data file record written: 2014-03-07 11:08:41 | 2014-03-07 11:11:41 The network socket for historical data has been closed. | 2014-03-07 11:11:41 HD Request # 15 - Received 1148 records from 2014-03-07 11:08:38 to 2014-03-07 11:11:53 (3.3 minutes) and wrote 1147 records for NQH4 | 2014-03-07 11:11:41 HD Request # 15 - Intraday download COMPLETE for NQH4 | 2014-03-07 11:11:41 Real-time Intraday chart data file updates started for NQH4 | 2014-03-07 11:11:41 HD Request # 16 - Downloading Intraday chart data for FDAXH4 to the file FDAXH4.scid. Service: oec | 2014-03-07 11:11:41 HD Request # 16 - Download start Date-Time: 2014-03-07 11:08:39.0 | 2014-03-07 11:11:41 HD Request # 16 - Using server: ds5.sierracharts.com port 10149 | 2014-03-07 11:11:41 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-03-07 11:11:41 The network socket is connected. | 2014-03-07 11:11:42 HD Request # 16 - Sending historical data logon request message. | 2014-03-07 11:11:42 HD Request # 16 - Requesting Intraday data. Max. days to return: 1095. Start Date-Time: 2014-03-07 16:08:39. Record interval: 0 | 2014-03-07 11:11:42 HD Request # 16 - Decompressing data. | 2014-03-07 11:11:42 HD Request # 16 - Receiving Intraday data for FDAXH4 starting at 2014-03-07 11:08:39 | 2014-03-07 11:11:42 HD Request # 16 - Timestamp of first Intraday data file record written: 2014-03-07 11:08:40 | 2014-03-07 11:11:42 The network socket for historical data has been closed. | 2014-03-07 11:11:42 HD Request # 16 - Received 302 records from 2014-03-07 11:08:39 to 2014-03-07 11:11:56 (3.3 minutes) and wrote 298 records for FDAXH4 | 2014-03-07 11:11:42 HD Request # 16 - Intraday download COMPLETE for FDAXH4 | 2014-03-07 11:11:42 Real-time Intraday chart data file updates started for FDAXH4 | 2014-03-07 11:11:42 |
| [2014-03-07 17:18:43] |
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Thank you. There is no need for any further Message Logs from another user about this. We are sending this to OEC now: We have many users reporting a problem where they are getting disconnected from the production FIX server and the other problem is where when we send the Logon message there is no response from the server. We notice both of these problems as well.
Here is a particular example. All times at the end of the Message Log lines below are US Eastern. The user is (Name removed). They are connecting to the production server as can be seen in this log line: Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-03-07 03:18:59 Here is a disconnection shown in the Sierra Chart log. What is the reason you show a disconnection on your side at this moment in time? Socket closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2014-03-07 11:08:24 Here is a problem where the server is not responding after we send the Logon message. Did you get the logon message? Was it clear and not garbled? It should be extremely easy to determine what is going wrong in this particular case. OEC FIX Trading: Sending the Logon message. | 2014-03-07 11:10:35 Connection timed out. Will disconnect and retry. | 2014-03-07 11:11:34 Sierra Chart has disconnected after one minute because there was no response. This is a reasonable amount of time. It should not take a minute to logon. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-07 20:59:15] |
| User82076 - Posts: 16 |
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Another problem I found right now is I cannot see in the Orders and Positions window my balance and executed orders. No data there, refresh does nothing.
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| [2014-03-07 21:53:23] |
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OK we have heard from OEC, and we now understand the nature of the Logon problem and it is an issue for them to resolve on their side. When you notice that you cannot connect to OEC, disconnect with File >> Disconnect, wait about 30 seconds before trying again. That is the key to work around the problem. And we also know why the disconnects are occurring but the actual source of that is unclear at this time. What is happening is the server is closing the connection because it is not getting heartbeat messages so we are reducing the interval between heartbeat messages. But Sierra Chart is indeed sending them . This is something that is very solid and works properly because we do extensively use FIX with numerous other services without problems. And it is common code which handles the heartbeats. To see the order fills, you need to refer to the Trade >> Trade Activity Log: https://www.sierrachart.com/index.php?l=doc/doc_TradeActivityLog.php In Sierra Chart, this is the place where executions are permanently held. And we will be adding Account Balance support for OEC soon. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-07 21:55:02
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| [2014-03-08 01:25:31] |
| User82076 - Posts: 16 |
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I did not complain about order fills in Activity log. I could see my OEC account balance until yesterday so I do not understand what you mean, all is blank in Orders and Positions window now...
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| [2014-03-08 03:22:52] |
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There is no guarantee filled orders are going to display in the Orders and Positions window. If they are not there, that is not unusual. And the FIX server does not make them available. With the new FIX connection, the Account Balance is not supported at this time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-08 03:46:56] |
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Also, this issue with losing the connection, for the most part is an issue on the OEC side. The only other place it can be would be with the Internet connection between your computer and the OEC system. They said they are having their network engineers look into it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-08 03:47:09
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| [2014-03-09 03:28:50] |
| User38117 - Posts: 11 |
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May be I'm not getting the point, but what is the benefit for us with this new Fix connection? So far we are loosing the ability to Trade, now also Stats (balance). Your are pointing to OEC, ok so we'll have to wait anyway.. You have thumb up from me for ongoing process of improving Sierrachart, but at the end of the day it is all about Trading. And I have lost this week because of this issue. As user David-G wrote, there were no major issues of using Sierrachart / OEC. |
| [2014-03-09 05:40:56] |
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OEC was previously integrated to by using an API component. To understand why we no longer support API components, refer to this help topic: http://www.sierrachart.com/index.php?l=doc/helpdetails76.html And even worse, it is a .NET API component which is not truly compatible Sierra Chart architecture. Also, we will get the Account Balance support added very quickly. Will be done this week. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-09 05:50:04
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