Support Board
Date/Time: Mon, 25 Nov 2024 23:17:26 +0000
Post From: OEC disconnecting
| [2014-03-07 16:35:38] |
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, automatic reconnecting does not work. In regards to this, make sure you have Global Settings >> Data/Trade Service Settings >> Reconnect on Failure enabled. so try to cooperate on this problem instead of blaming each other. We will have a look at the Message Logs again and determine the source of the issue, and let OEC know.Are you aware of the problems and secondly are you close to finding a solution? We also notice a problem where users get disconnected from the FIX server, not the FAST server. Considering the frequency at which this occurs and how many users it is affecting, it is not likely to be some external network issue that users are experiencing. We have reported this to OEC. So as far as a solution, it is not something we have control over. The source of these issues is that Sierra Chart now uses a FIX connection to OEC which connects into a different server program on the OEC side . If the problem is that the server program does not get a heartbeat through from Sierra Chart and then disconnects, they will see that in their log files. We have not heard that this is the case. With Sierra Chart, you have a very complete log of what happens with the FIX connection. Anyway, someone post a Message Log again here when you have a problem and we will see what the particular issue is. Here are the instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-07 16:37:13
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