Support Board
Date/Time: Mon, 24 Feb 2025 12:13:30 +0000
I cannot activate my eurex EOBI Exchange
View Count: 733
| [2021-03-08 17:27:32] |
| shift75 - Posts: 3 |
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Hello !! I cannot activate my eurex EOBI Exchange . I have an error message : " Failed to activate the 'EUREX EOBI' exchange." " The Data Feed is not enabled on the account. " I have already activated " Sierra Chart Usage Time at Service Package 5 - Advanced. " and "Exchange Data Feed: 250 Real-Time Symbols (1st Connection)." |
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| [2021-03-08 20:17:39] |
| SC Support - Posts: 1934 |
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Hi there, the Denali Data Feed is not currently active on your Sierra Chart Account (it expired on Feb 28th), the Denali Data Feed can only be accessed through one of the New Packages, so you would need to activate SP10, SP11 or SP12 -- the good news is Denali is greatly reduced in price. (A) For Information on those New combined Packages: Description of Service Packages and Pricing: Packages (B) To add usage time on one of the New Packages to your Sierra Chart account, follow these instructions: 1. Select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the particular Service Package that you want to automatically renew. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access (C) Lastly if you have Denali Data Activated you will complete the process by activating a Real-time Exchange, either within the CME Group, or EUREX EOBI, see #3 here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME or https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation&UserID=228734#DenaliEUREX Date Time Of Last Edit: 2021-03-08 20:18:00
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| [2021-03-09 08:46:53] |
| shift75 - Posts: 3 |
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Hi , I still have a new problem, when I go to the sierra chart I still have no exchange yet I have chosen service |
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| [2021-03-09 13:17:19] |
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You need to rollover that EUREX symbol to the June contract. Instructions: Changing to a New Futures Contract Month Make sure this option is enabled: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) And if you still need more help we need the below information: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-09 13:17:35
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| [2021-03-09 13:45:12] |
| shift75 - Posts: 3 |
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I changed the symbol but it still doesn't work. Here are the log. Software version: 2192 64-bit | 2021-03-09 13:40:54.651 Primary Thread ID: 14696 | 2021-03-09 13:40:54.651 Usage end date: 2021-04-01 | 2021-03-09 13:40:54.652 Enabled for: Advanced Features 2. | 2021-03-09 13:40:54.652 Enabled for: Sierra Chart Historical Data Service. | 2021-03-09 13:40:54.652 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-03-09 13:40:54.652 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2021-03-09 13:40:54.652 Enabled for exchange2: EUREX EOBI | 2021-03-09 13:40:54.652 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-03-09 13:40:54.652 Current selected Data/Trading service: SC Data - All Services | 2021-03-09 13:40:54.652 Custom symbol settings values: enabled | 2021-03-09 13:40:54.652 Chart Update Interval: 500 | 2021-03-09 13:40:54.652 Intraday Data Storage Time Unit: 1 | 2021-03-09 13:40:54.652 Time Zone: +00:00:00 (UTC+00) | 2021-03-09 13:40:54.652 2021-03-09 13:40:54 Local computer time in UTC | 2021-03-09 13:40:54.652 2021-03-09 13:40:54 Local computer time in SC Time Zone | 2021-03-09 13:40:54.652 2021-03-09 13:28:27 Server time in UTC | 2021-03-09 13:40:54.652 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-03-09 13:40:54.652 Program path: E:\SierraChart\ | 2021-03-09 13:40:54.652 Data Files path: E:\SierraChart\Data\ | 2021-03-09 13:40:54.652 OS Version Number: 10.0 | 2021-03-09 13:40:54.653 Locale Setting: C | 2021-03-09 13:40:54.653 DLLs: UserContributedStudies_64.dll | 2021-03-09 13:40:54.654 Allowed protected custom studies: | 2021-03-09 13:40:54.654 File >> Disconnect selected. | 2021-03-09 13:41:31.129 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2021-03-09 13:41:31.132 DTC Client socket (1) | CloseSocket call. | 2021-03-09 13:41:31.132 DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2021-03-09 13:41:31.132 SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-03-09 13:41:31.132 SC Data - All Services | Disconnected. | 2021-03-09 13:41:31.133 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-03-09 13:41:31.133 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-03-09 13:41:31.236 DTC Client socket (1) | Closed. | 2021-03-09 13:41:31.236 SC Data - All Services | Connected to server complete. | 2021-03-09 13:41:40.887 Triggering next historical data download in queue. | 2021-03-09 13:41:40.888 Triggering next historical data download in queue. | 2021-03-09 13:41:40.888 Triggering next historical data download in queue. | 2021-03-09 13:41:40.888 Triggering next historical data download in queue. | 2021-03-09 13:41:40.888 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2021-03-09 13:41:40.888 Mapping FGBLM21-EUREX to FGBL202106_FUT_EUREX. Service code: eurex | 2021-03-09 13:41:40.898 SC DTC Delayed Exchange Data | Starting real-time market data updates for: FGBLM21-EUREX (FGBL202106_FUT_EUREX). ID: 1 Service code: eurex | 2021-03-09 13:41:40.899 SC DTC Delayed Exchange Data | Connecting to the server ds12-2.sierracharts.com. Port 10043 | 2021-03-09 13:41:40.899 SC DTC Delayed Exchange Data | Requesting security definition data for: FGBLM21-EUREX (FGBL202106_FUT_EUREX). ID: 1 | 2021-03-09 13:41:40.899 Added historical Intraday data request for FGBLM21-EUREX to the queue. | 2021-03-09 13:41:40.899 Intraday data recording state for symbol FGBLM21-EUREX is set to download 'Pending'. | 2021-03-09 13:41:40.899 Triggering next historical data download in queue. | 2021-03-09 13:41:40.899 Delaying start of download for FGBLM21-EUREX | 2021-03-09 13:41:40.900 DTC Client socket (1) | Creating socket. | 2021-03-09 13:41:40.919 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-03-09 13:41:40.919 DTC Client socket (1) | Connecting to IP: 204.15.197.13. | 2021-03-09 13:41:40.919 SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-03-09 13:41:41.024 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-03-09 13:41:41.024 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2021-03-09 13:41:41.024 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2021-03-09 13:41:41.157 SC DTC Delayed Exchange Data | Sending logon request message. | 2021-03-09 13:41:41.157 Mapping FGBLH21-EUREX to FGBL202103_FUT_EUREX. Service code: eurex | 2021-03-09 13:41:41.259 SC DTC Delayed Exchange Data | Starting real-time market data updates for: FGBLH21-EUREX (FGBL202103_FUT_EUREX). ID: 2 Service code: eurex | 2021-03-09 13:41:41.260 SC DTC Delayed Exchange Data | Requesting security definition data for: FGBLH21-EUREX (FGBL202103_FUT_EUREX). ID: 2 | 2021-03-09 13:41:41.260 Added historical Intraday data request for FGBLH21-EUREX to the queue. | 2021-03-09 13:41:41.260 Intraday data recording state for symbol FGBLH21-EUREX is set to download 'Pending'. | 2021-03-09 13:41:41.260 Triggering next historical data download in queue. | 2021-03-09 13:41:41.260 SC DTC Delayed Exchange Data | Received logon response. | 2021-03-09 13:41:41.841 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2021-03-09 13:41:41.842 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2021-03-09 13:41:41.842 SC DTC Delayed Exchange Data | Successfully connected. | 2021-03-09 13:41:41.842 SC DTC Delayed Exchange Data | Trading is not supported. | 2021-03-09 13:41:41.842 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: FGBLH21-EUREX -> FGBL202103_FUT_EUREX | 2021-03-09 13:41:41.842 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: FGBLM21-EUREX -> FGBL202106_FUT_EUREX | 2021-03-09 13:41:41.842 SC DTC Delayed Exchange Data | Real-time data for symbol FGBLH21-EUREX is currently unavailable. | 2021-03-09 13:41:42.034 SC DTC Delayed Exchange Data | Received security definition for symbol FGBLH21-EUREX | 2021-03-09 13:41:42.034 SC DTC Delayed Exchange Data | Real-time data for symbol FGBLM21-EUREX is currently unavailable. | 2021-03-09 13:41:42.034 SC DTC Delayed Exchange Data | Received security definition for symbol FGBLM21-EUREX | 2021-03-09 13:41:42.034 Requesting market depth updates for: FGBLM21-EUREX if supported. | 2021-03-09 13:41:45.881 SC DTC Delayed Exchange Data | Clearing market depth for FGBLM21-EUREX | 2021-03-09 13:41:46.078 HD Request # 4 | Downloading Intraday chart data for FGBLM21-EUREX to the file FGBLM21-EUREX.scid. Service: eurex | 2021-03-09 13:41:47.822 HD Request # 4 | Download start date-time: 2020-09-04 13:41:47.000000. File last date-time: 00:00:00.000000 | 2021-03-09 13:41:47.823 HD Request # 4 | Using server: ds21.sierracharts.com port 10149 | 2021-03-09 13:41:47.823 Socket (2) | Creating socket. | 2021-03-09 13:41:47.824 Socket (2) | New receive buffer size: 5242880 | 2021-03-09 13:41:47.824 Socket (2) | Connecting to IP: 216.1.90.129. | 2021-03-09 13:41:47.824 HD Request # 4 | Setting DTC encoding to Binary VLS | 2021-03-09 13:41:48.037 HD Request # 4 | Sending historical data logon request message. | 2021-03-09 13:41:48.037 Socket (2) | CloseSocket call. | 2021-03-09 13:41:48.141 Socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-03-09 13:41:48.141 HD Request # 4 | Error downloading historical Intraday data for FGBLM21-EUREX. Historical data logon error: Data files folder not set for service code: eurex | Username: diahara | 2021-03-09 13:41:48.141 Historical data download thread signaled to stop. | 2021-03-09 13:41:48.142 HD Request # 4 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for FGBLM21-EUREX | 2021-03-09 13:41:48.142 Socket (2) | Shutdown started. Waiting for graceful close. | 2021-03-09 13:41:48.142 HD Request # 4 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2021-03-09 13:41:48.144 HD Request # 4 | Completion time: 1s | 2021-03-09 13:41:48.144 HD Request # 4 | Intraday data download complete for FGBLM21-EUREX. Unique request ID: 4 | 2021-03-09 13:41:48.144 Removing historical data download ID 4. | 2021-03-09 13:41:48.144 Real-time Intraday chart data file updates started for FGBLM21-EUREX | 2021-03-09 13:41:48.144 Opened cached Intraday file: E:\SierraChart\Data\FGBLM21-EUREX.scid. Thread ID: 14696 | 2021-03-09 13:41:48.145 Intraday chart data file opened for FGBLM21-EUREX | 2021-03-09 13:41:48.145 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2021-03-09 13:41:48.145 Triggering next historical data download in queue. | 2021-03-09 13:41:48.145 HD Request # 5 | Downloading Intraday chart data for FGBLH21-EUREX to the file FGBLH21-EUREX.scid. Service: eurex | 2021-03-09 13:41:48.145 HD Request # 5 | Download start date-time: 2021-02-12 13:28:55.000000. File last date-time: 2021-02-12 13:28:55.000000 | 2021-03-09 13:41:48.147 HD Request # 5 | Using server: ds23.sierracharts.com port 10150 | 2021-03-09 13:41:48.147 Socket (3) | Creating socket. | 2021-03-09 13:41:48.148 Socket (3) | New receive buffer size: 5242880 | 2021-03-09 13:41:48.148 Socket (3) | Connecting to IP: 216.1.90.130. | 2021-03-09 13:41:48.148 Socket (2) | Socket gracefully closed by remote side. | 2021-03-09 13:41:48.255 Socket (2) | Closed. | 2021-03-09 13:41:48.256 HD Request # 5 | Setting DTC encoding to Binary VLS | 2021-03-09 13:41:48.362 HD Request # 5 | Sending historical data logon request message. | 2021-03-09 13:41:48.362 Socket (3) | CloseSocket call. | 2021-03-09 13:41:48.463 Socket (3) | 0 bytes remaining in receive buffer when socket closed. | 2021-03-09 13:41:48.463 HD Request # 5 | Error downloading historical Intraday data for FGBLH21-EUREX. Historical data logon error: Data files folder not set for service code: eurex | Username: diahara | 2021-03-09 13:41:48.463 Historical data download thread signaled to stop. | 2021-03-09 13:41:48.463 HD Request # 5 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for FGBLH21-EUREX | 2021-03-09 13:41:48.463 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-03-09 13:41:48.464 HD Request # 5 | Add time&sales data | Remembered last file record date-time: 2021-02-12 13:28:55.000000 | 2021-03-09 13:41:48.465 HD Request # 5 | Completion time: 0s | 2021-03-09 13:41:48.465 HD Request # 5 | Intraday data download complete for FGBLH21-EUREX. Unique request ID: 5 | 2021-03-09 13:41:48.465 Removing historical data download ID 5. | 2021-03-09 13:41:48.465 Real-time Intraday chart data file updates started for FGBLH21-EUREX | 2021-03-09 13:41:48.465 Opened cached Intraday file: E:\SierraChart\Data\FGBLH21-EUREX.scid. Thread ID: 14696 | 2021-03-09 13:41:48.466 Intraday chart data file opened for FGBLH21-EUREX | 2021-03-09 13:41:48.466 HD Request # 5 | Enabling Intraday chart updating for symbol. | 2021-03-09 13:41:48.466 Triggering next historical data download in queue. | 2021-03-09 13:41:48.466 Socket (3) | Socket gracefully closed by remote side. | 2021-03-09 13:41:48.565 Socket (3) | Closed. | 2021-03-09 13:41:48.566 |
| [2021-03-09 13:48:39] |
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You are running an older version of Sierra Chart. Update to the current version: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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