Support Board
Date/Time: Mon, 24 Feb 2025 12:39:05 +0000
Post From: I cannot activate my eurex EOBI Exchange
| [2021-03-09 13:45:12] |
| shift75 - Posts: 3 |
|
I changed the symbol but it still doesn't work. Here are the log. Software version: 2192 64-bit | 2021-03-09 13:40:54.651 Primary Thread ID: 14696 | 2021-03-09 13:40:54.651 Usage end date: 2021-04-01 | 2021-03-09 13:40:54.652 Enabled for: Advanced Features 2. | 2021-03-09 13:40:54.652 Enabled for: Sierra Chart Historical Data Service. | 2021-03-09 13:40:54.652 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-03-09 13:40:54.652 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2021-03-09 13:40:54.652 Enabled for exchange2: EUREX EOBI | 2021-03-09 13:40:54.652 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-03-09 13:40:54.652 Current selected Data/Trading service: SC Data - All Services | 2021-03-09 13:40:54.652 Custom symbol settings values: enabled | 2021-03-09 13:40:54.652 Chart Update Interval: 500 | 2021-03-09 13:40:54.652 Intraday Data Storage Time Unit: 1 | 2021-03-09 13:40:54.652 Time Zone: +00:00:00 (UTC+00) | 2021-03-09 13:40:54.652 2021-03-09 13:40:54 Local computer time in UTC | 2021-03-09 13:40:54.652 2021-03-09 13:40:54 Local computer time in SC Time Zone | 2021-03-09 13:40:54.652 2021-03-09 13:28:27 Server time in UTC | 2021-03-09 13:40:54.652 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-03-09 13:40:54.652 Program path: E:\SierraChart\ | 2021-03-09 13:40:54.652 Data Files path: E:\SierraChart\Data\ | 2021-03-09 13:40:54.652 OS Version Number: 10.0 | 2021-03-09 13:40:54.653 Locale Setting: C | 2021-03-09 13:40:54.653 DLLs: UserContributedStudies_64.dll | 2021-03-09 13:40:54.654 Allowed protected custom studies: | 2021-03-09 13:40:54.654 File >> Disconnect selected. | 2021-03-09 13:41:31.129 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2021-03-09 13:41:31.132 DTC Client socket (1) | CloseSocket call. | 2021-03-09 13:41:31.132 DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2021-03-09 13:41:31.132 SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-03-09 13:41:31.132 SC Data - All Services | Disconnected. | 2021-03-09 13:41:31.133 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-03-09 13:41:31.133 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-03-09 13:41:31.236 DTC Client socket (1) | Closed. | 2021-03-09 13:41:31.236 SC Data - All Services | Connected to server complete. | 2021-03-09 13:41:40.887 Triggering next historical data download in queue. | 2021-03-09 13:41:40.888 Triggering next historical data download in queue. | 2021-03-09 13:41:40.888 Triggering next historical data download in queue. | 2021-03-09 13:41:40.888 Triggering next historical data download in queue. | 2021-03-09 13:41:40.888 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2021-03-09 13:41:40.888 Mapping FGBLM21-EUREX to FGBL202106_FUT_EUREX. Service code: eurex | 2021-03-09 13:41:40.898 SC DTC Delayed Exchange Data | Starting real-time market data updates for: FGBLM21-EUREX (FGBL202106_FUT_EUREX). ID: 1 Service code: eurex | 2021-03-09 13:41:40.899 SC DTC Delayed Exchange Data | Connecting to the server ds12-2.sierracharts.com. Port 10043 | 2021-03-09 13:41:40.899 SC DTC Delayed Exchange Data | Requesting security definition data for: FGBLM21-EUREX (FGBL202106_FUT_EUREX). ID: 1 | 2021-03-09 13:41:40.899 Added historical Intraday data request for FGBLM21-EUREX to the queue. | 2021-03-09 13:41:40.899 Intraday data recording state for symbol FGBLM21-EUREX is set to download 'Pending'. | 2021-03-09 13:41:40.899 Triggering next historical data download in queue. | 2021-03-09 13:41:40.899 Delaying start of download for FGBLM21-EUREX | 2021-03-09 13:41:40.900 DTC Client socket (1) | Creating socket. | 2021-03-09 13:41:40.919 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-03-09 13:41:40.919 DTC Client socket (1) | Connecting to IP: 204.15.197.13. | 2021-03-09 13:41:40.919 SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-03-09 13:41:41.024 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-03-09 13:41:41.024 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2021-03-09 13:41:41.024 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2021-03-09 13:41:41.157 SC DTC Delayed Exchange Data | Sending logon request message. | 2021-03-09 13:41:41.157 Mapping FGBLH21-EUREX to FGBL202103_FUT_EUREX. Service code: eurex | 2021-03-09 13:41:41.259 SC DTC Delayed Exchange Data | Starting real-time market data updates for: FGBLH21-EUREX (FGBL202103_FUT_EUREX). ID: 2 Service code: eurex | 2021-03-09 13:41:41.260 SC DTC Delayed Exchange Data | Requesting security definition data for: FGBLH21-EUREX (FGBL202103_FUT_EUREX). ID: 2 | 2021-03-09 13:41:41.260 Added historical Intraday data request for FGBLH21-EUREX to the queue. | 2021-03-09 13:41:41.260 Intraday data recording state for symbol FGBLH21-EUREX is set to download 'Pending'. | 2021-03-09 13:41:41.260 Triggering next historical data download in queue. | 2021-03-09 13:41:41.260 SC DTC Delayed Exchange Data | Received logon response. | 2021-03-09 13:41:41.841 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2021-03-09 13:41:41.842 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2021-03-09 13:41:41.842 SC DTC Delayed Exchange Data | Successfully connected. | 2021-03-09 13:41:41.842 SC DTC Delayed Exchange Data | Trading is not supported. | 2021-03-09 13:41:41.842 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: FGBLH21-EUREX -> FGBL202103_FUT_EUREX | 2021-03-09 13:41:41.842 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: FGBLM21-EUREX -> FGBL202106_FUT_EUREX | 2021-03-09 13:41:41.842 SC DTC Delayed Exchange Data | Real-time data for symbol FGBLH21-EUREX is currently unavailable. | 2021-03-09 13:41:42.034 SC DTC Delayed Exchange Data | Received security definition for symbol FGBLH21-EUREX | 2021-03-09 13:41:42.034 SC DTC Delayed Exchange Data | Real-time data for symbol FGBLM21-EUREX is currently unavailable. | 2021-03-09 13:41:42.034 SC DTC Delayed Exchange Data | Received security definition for symbol FGBLM21-EUREX | 2021-03-09 13:41:42.034 Requesting market depth updates for: FGBLM21-EUREX if supported. | 2021-03-09 13:41:45.881 SC DTC Delayed Exchange Data | Clearing market depth for FGBLM21-EUREX | 2021-03-09 13:41:46.078 HD Request # 4 | Downloading Intraday chart data for FGBLM21-EUREX to the file FGBLM21-EUREX.scid. Service: eurex | 2021-03-09 13:41:47.822 HD Request # 4 | Download start date-time: 2020-09-04 13:41:47.000000. File last date-time: 00:00:00.000000 | 2021-03-09 13:41:47.823 HD Request # 4 | Using server: ds21.sierracharts.com port 10149 | 2021-03-09 13:41:47.823 Socket (2) | Creating socket. | 2021-03-09 13:41:47.824 Socket (2) | New receive buffer size: 5242880 | 2021-03-09 13:41:47.824 Socket (2) | Connecting to IP: 216.1.90.129. | 2021-03-09 13:41:47.824 HD Request # 4 | Setting DTC encoding to Binary VLS | 2021-03-09 13:41:48.037 HD Request # 4 | Sending historical data logon request message. | 2021-03-09 13:41:48.037 Socket (2) | CloseSocket call. | 2021-03-09 13:41:48.141 Socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-03-09 13:41:48.141 HD Request # 4 | Error downloading historical Intraday data for FGBLM21-EUREX. Historical data logon error: Data files folder not set for service code: eurex | Username: diahara | 2021-03-09 13:41:48.141 Historical data download thread signaled to stop. | 2021-03-09 13:41:48.142 HD Request # 4 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for FGBLM21-EUREX | 2021-03-09 13:41:48.142 Socket (2) | Shutdown started. Waiting for graceful close. | 2021-03-09 13:41:48.142 HD Request # 4 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2021-03-09 13:41:48.144 HD Request # 4 | Completion time: 1s | 2021-03-09 13:41:48.144 HD Request # 4 | Intraday data download complete for FGBLM21-EUREX. Unique request ID: 4 | 2021-03-09 13:41:48.144 Removing historical data download ID 4. | 2021-03-09 13:41:48.144 Real-time Intraday chart data file updates started for FGBLM21-EUREX | 2021-03-09 13:41:48.144 Opened cached Intraday file: E:\SierraChart\Data\FGBLM21-EUREX.scid. Thread ID: 14696 | 2021-03-09 13:41:48.145 Intraday chart data file opened for FGBLM21-EUREX | 2021-03-09 13:41:48.145 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2021-03-09 13:41:48.145 Triggering next historical data download in queue. | 2021-03-09 13:41:48.145 HD Request # 5 | Downloading Intraday chart data for FGBLH21-EUREX to the file FGBLH21-EUREX.scid. Service: eurex | 2021-03-09 13:41:48.145 HD Request # 5 | Download start date-time: 2021-02-12 13:28:55.000000. File last date-time: 2021-02-12 13:28:55.000000 | 2021-03-09 13:41:48.147 HD Request # 5 | Using server: ds23.sierracharts.com port 10150 | 2021-03-09 13:41:48.147 Socket (3) | Creating socket. | 2021-03-09 13:41:48.148 Socket (3) | New receive buffer size: 5242880 | 2021-03-09 13:41:48.148 Socket (3) | Connecting to IP: 216.1.90.130. | 2021-03-09 13:41:48.148 Socket (2) | Socket gracefully closed by remote side. | 2021-03-09 13:41:48.255 Socket (2) | Closed. | 2021-03-09 13:41:48.256 HD Request # 5 | Setting DTC encoding to Binary VLS | 2021-03-09 13:41:48.362 HD Request # 5 | Sending historical data logon request message. | 2021-03-09 13:41:48.362 Socket (3) | CloseSocket call. | 2021-03-09 13:41:48.463 Socket (3) | 0 bytes remaining in receive buffer when socket closed. | 2021-03-09 13:41:48.463 HD Request # 5 | Error downloading historical Intraday data for FGBLH21-EUREX. Historical data logon error: Data files folder not set for service code: eurex | Username: diahara | 2021-03-09 13:41:48.463 Historical data download thread signaled to stop. | 2021-03-09 13:41:48.463 HD Request # 5 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for FGBLH21-EUREX | 2021-03-09 13:41:48.463 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-03-09 13:41:48.464 HD Request # 5 | Add time&sales data | Remembered last file record date-time: 2021-02-12 13:28:55.000000 | 2021-03-09 13:41:48.465 HD Request # 5 | Completion time: 0s | 2021-03-09 13:41:48.465 HD Request # 5 | Intraday data download complete for FGBLH21-EUREX. Unique request ID: 5 | 2021-03-09 13:41:48.465 Removing historical data download ID 5. | 2021-03-09 13:41:48.465 Real-time Intraday chart data file updates started for FGBLH21-EUREX | 2021-03-09 13:41:48.465 Opened cached Intraday file: E:\SierraChart\Data\FGBLH21-EUREX.scid. Thread ID: 14696 | 2021-03-09 13:41:48.466 Intraday chart data file opened for FGBLH21-EUREX | 2021-03-09 13:41:48.466 HD Request # 5 | Enabling Intraday chart updating for symbol. | 2021-03-09 13:41:48.466 Triggering next historical data download in queue. | 2021-03-09 13:41:48.466 Socket (3) | Socket gracefully closed by remote side. | 2021-03-09 13:41:48.565 Socket (3) | Closed. | 2021-03-09 13:41:48.566 |