Support Board
Date/Time: Mon, 25 Nov 2024 19:26:11 +0000
OEX Fix/Fast server Sunday afternoons
View Count: 1100
| [2014-02-23 19:30:59] |
| NRGTrader - Posts: 351 |
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Apparently OEC still has not decided that the FIX/Fast server needs to be connected on Sunday afternoons? What if one wants the SC to begin updating once markets open at 1800ET and the user is unable to be at their PC at that time? I realize that historical data should update if connect later, but as you are aware, there have been issues with the historical data as well in versions >1078.
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| [2014-02-23 20:18:31] |
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Historical data issues would be server-side issues relating to our backend connection to OEC, and those are rare problems. Also OEC provisioned us a new connection for that on Friday. Anyway all you need to do is make sure Global Settings >> Data/Trade Service Settings >> Reconnect on Failure is enabled and select File >> Connect to Data Feed and let Sierra Chart automatically retry to connect. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-23 21:36:28] |
| NRGTrader - Posts: 351 |
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OK, I recall you mentioning historical data fix, but was unsure if it was verified as "fixed". As for reconnect on failure, I've always had that set as "on". Will a reconnect attempt continue indefinitely? I thought there was a "time out" counter. |
| [2014-02-23 22:32:01] |
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There can be historical data issues from time to time, they are very infrequent. When there are, they are resolved at that moment in time but that does not guarantee there will not be a future problem. A solution we apply is simply to that particular situation that arose whatever it may have been. The previous issue that occurred was an OEC issue so that was not something that we had any control over. There really was not anything in that particular case "Fixed" on our side other than telling OEC there was a problem and they resolved it. Essentially that was all that was done. The reconnection does continue indefinitely. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-23 22:33:39
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