Support Board
Date/Time: Fri, 22 Nov 2024 10:30:25 +0000
Symbol not being updated
View Count: 3150
| [2013-04-18 12:57:59] |
| Greentea - Posts: 26 |
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6E charts have stalled and new data won't appear on all of these specific charts. Of course tried "delete and refresh data" which updates the chart but the dynamic process of new data appearing is still halted.
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| [2013-04-18 18:27:23] |
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Please refer to help topic 3 here: Http://www.sierrachart.com/index.php?l=doc/helpdetails3.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-22 12:21:48] |
| Greentea - Posts: 26 |
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That did not work. CTS feed for 6E(euro symbol listed as CME_Fo-6E-CME_20130600_6EM3)is simply not updating unlike the rest of the symbols using CTS, yet Rithmic feed for 6E is properly updating. Sometimes there is an orange box that states "unknown symbol...." yet this is the only symbol for the 6E listed when one does a search. 6E was updating fine for CTS, and now all of a sudden it is not even after SC was upgraded to 965. |
| [2013-04-22 16:26:26] |
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Please post a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Also please contact CTS about this: http://www.ctsfutures.com/contact.aspx You do appear to be using the correct and up-to-date symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-23 00:19:30] |
| Greentea - Posts: 26 |
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Software version: 965 | 2013-04-22 07:00:52 Current Service Package: 3 | 2013-04-22 07:00:52 Usage end date: 2014-02-01 | 2013-04-22 07:00:52 Sierra Chart Historical Data Service is included. | 2013-04-22 07:00:52 Active service: CTS T4 | 2013-04-22 07:00:52 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-04-22 07:00:52 2013-04-22 07:00:52 Local computer clock time | 2013-04-22 07:00:52 2013-04-22 12:00:52 GMT time | 2013-04-22 07:00:52 2013-04-22 07:00:52 Time zone adjusted time | 2013-04-22 07:00:52 Time difference to server time: 2 seconds. | 2013-04-22 07:00:52 Program path: C:\SierraChart_CTS\ | 2013-04-22 07:00:52 Data Files path: C:\SierraChart_CTS\Data\ | 2013-04-22 07:00:52 OS Version Number: 6.1 | 2013-04-22 07:00:52 Connecting to CTS T4 Live server. | 2013-04-22 07:00:58 Remote instance connected: C:\SierraChart\SierraChart.exe | 2013-04-22 07:02:02 Connection timed out. | 2013-04-22 07:02:02 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-04-22 07:02:02 To prevent further connection attempts, select File >> Disconnect. | 2013-04-22 07:02:02 Disconnected from CTS T4. | 2013-04-22 07:02:03 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-04-22 07:02:03 Connecting to CTS T4 Live server. | 2013-04-22 07:02:08 Connected to CTS T4. | 2013-04-22 07:02:10 CTS T4 Service: Using trading account: DDT78405 | 2013-04-22 07:02:10 Starting updates for: CME_NY-CL-CME_20130400_CLJ3 | 2013-04-22 07:02:36 Starting updates for: CME_CO-GC-CME_20130400_GCJ3 | 2013-04-22 07:02:36 Starting updates for: CME_FO-6E-CME_20130600_6EM3 | 2013-04-22 07:02:36 Starting updates for: CME_EQ-ES-CME_20130600_ESM3 | 2013-04-22 07:02:36 Starting updates for: CME_EQ-NQ-CME_20130600_NQM3 | 2013-04-22 07:02:36 Starting updates for: CME_F-ZN-CME_20130600_ZNM3 | 2013-04-22 07:02:36 Starting updates for: CME_E-YM-CME_20130600_YMM3 | 2013-04-22 07:02:36 Starting updates for: CME_FO-6C-CME_20130600_6CM3 | 2013-04-22 07:02:36 Starting updates for: CME_NY-CL-CME_20130600_CLM3 | 2013-04-22 07:02:36 HD Request # 1 - Downloading Intraday chart data for CME_NY-CL-CME_20130600_CLM3 to the file CME_NY-CL-CME_20130600_CLM3.scid. Service: cts | 2013-04-22 07:02:36 HD Request # 1 - Starting date and time: 2013-04-22 00:12:17 | 2013-04-22 07:02:36 HD Request # 2 - Downloading Historical Daily chart data for CL#. Starting date: 2013-04-18. Service: ddf | 2013-04-22 07:02:36 HD Request # 2 - Requesting historical Daily Continuous data for CLZ10 starting at 2013-04-17 | 2013-04-22 07:02:36 Starting updates for: CL# | 2013-04-22 07:02:36 Symbol Error: CL# is improperly formatted. Symbols for CTS T4 must be in the format <Exchange>-<Contract>-<Market>. | 2013-04-22 07:02:36 Starting updates for: CLM3 | 2013-04-22 07:02:36 Symbol Error: CLM3 is improperly formatted. Symbols for CTS T4 must be in the format <Exchange>-<Contract>-<Market>. | 2013-04-22 07:02:36 HD Request # 2 - Receiving historical Daily data for CL# starting at 2013-04-17 | 2013-04-22 07:02:36 Writing historical daily data for CL# to the file CL#.dly | 2013-04-22 07:02:36 HD Request # 2 - Received 3 records from 2013-04-17 00:00:00 to 2013-04-19 00:00:00 (3.0 days) and wrote 2 records for CL# | 2013-04-22 07:02:36 HD Request # 2 - Daily download COMPLETE for CL# | 2013-04-22 07:02:36 HD Request # 3 - Downloading Historical Daily chart data for CLM3. Starting date: 2013-04-18. Service: ddf | 2013-04-22 07:02:36 HD Request # 3 - Requesting historical Daily data for CLM3 starting at 2013-04-17 | 2013-04-22 07:02:36 HD Request # 3 - Receiving historical Daily data for CLM3 starting at 2013-04-17 | 2013-04-22 07:02:37 Writing historical daily data for CLM3 to the file CLM3.dly | 2013-04-22 07:02:37 HD Request # 3 - Received 3 records from 2013-04-17 00:00:00 to 2013-04-19 00:00:00 (3.0 days) and wrote 2 records for CLM3 | 2013-04-22 07:02:37 HD Request # 3 - Daily download COMPLETE for CLM3 | 2013-04-22 07:02:37 HD Request # 1 - CTS T4 Service: Sending request for historical Tick data. TradeDate: 2013-04-22 | 2013-04-22 07:02:44 Chart #10 has tagged chart #8 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 07:02:46 Chart #10 has tagged chart #8 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 07:02:46 Chart #5 has tagged chart #3 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 07:02:48 Chart #5 has tagged chart #8 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 07:02:48 Chart #5 has tagged chart #3 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 07:02:48 Chart #5 has tagged chart #8 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 07:02:48 Symbol Error: CME_FO-6E-CME_20130600_6EM3 is unknown, unavailable, or improperly formatted. | 2013-04-22 07:02:48 Symbol Error: CME_EQ-ES-CME_20130600_ESM3 is unknown, unavailable, or improperly formatted. | 2013-04-22 07:02:48 Symbol Error: CME_EQ-NQ-CME_20130600_NQM3 is unknown, unavailable, or improperly formatted. | 2013-04-22 07:02:48 Symbol Error: CME_FO-6C-CME_20130600_6CM3 is unknown, unavailable, or improperly formatted. | 2013-04-22 07:02:48 Chart #13 has tagged chart #9 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 07:02:48 Chart #13 has tagged chart #9 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 07:02:48 HD Request # 1 - Timestamp of first Intraday data file record written: 2013-04-22 00:12:32 | 2013-04-22 07:02:48 HD Request # 1 - CTS T4 Service: Sending request for historical Tick data. TradeDate: 2013-04-23 | 2013-04-22 07:02:48 HD Request # 1 - Received 23282 records and wrote 17401 records for CME_NY-CL-CME_20130600_CLM3 | 2013-04-22 07:02:48 HD Request # 1 - Intraday download COMPLETE for CME_NY-CL-CME_20130600_CLM3 | 2013-04-22 07:02:48 Real-time intraday chart data file updates started for CME_NY-CL-CME_20130600_CLM3 | 2013-04-22 07:02:48 HD Request # 4 - Downloading Intraday chart data for CME_Fo-6E-CME_20130600_6EM3 to the file CME_Fo-6E-CME_20130600_6EM3.scid. Service: cts | 2013-04-22 07:02:48 HD Request # 4 - Starting date and time: 2013-04-21 23:54:33 | 2013-04-22 07:02:48 Chart #10 has tagged chart #15 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 07:02:48 Chart #10 has tagged chart #8 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 07:02:48 Chart #9 is performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2013-04-22 07:02:48 Chart #5 has tagged chart #12 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 07:02:48 Chart #5 has tagged chart #2 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 07:02:48 Chart #5 has tagged chart #3 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 07:02:48 Chart #5 has tagged chart #4 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 07:02:48 Chart #5 has tagged chart #6 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 07:02:48 Chart #5 has tagged chart #8 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 07:02:48 Chart #3 is performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2013-04-22 07:02:49 Chart #12 is performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2013-04-22 07:02:49 Chart #15 is performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2013-04-22 07:02:49 Chart #8 is performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2013-04-22 07:02:49 Chart #6 is performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2013-04-22 07:02:49 Chart #2 is performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2013-04-22 07:02:49 Chart #4 is performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2013-04-22 07:02:49 Starting updates for: CME_NY-CL-CME_20130500_CLK3 | 2013-04-22 07:02:50 Chart #13 has tagged chart #9 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 07:02:51 Chart #13 has tagged chart #9 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 07:02:51 Chart #13 has tagged chart #9 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 07:02:51 Chart #9 is performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2013-04-22 07:02:51 HD Request # 4 - CTS T4 Service: Sending request for historical Tick data. TradeDate: 2013-04-21 | 2013-04-22 07:03:02 HD Request # 4 - CTS T4 Service: Sending request for historical Tick data. TradeDate: 2013-04-22 | 2013-04-22 07:03:02 HD Request # 4 - Receiving Intraday data for CME_Fo-6E-CME_20130600_6EM3 starting at 2013-04-21 17:00:00 | 2013-04-22 07:03:02 HD Request # 4 - Timestamp of first Intraday data file record written: 2013-04-21 23:54:33 | 2013-04-22 07:03:02 HD Request # 4 - CTS T4 Service: Sending request for historical Tick data. TradeDate: 2013-04-23 | 2013-04-22 07:03:03 HD Request # 4 - Received 47063 records from 2013-04-21 17:00:00 to 2013-04-22 07:03:01 (14.1 hours) and wrote 39566 records for CME_Fo-6E-CME_20130600_6EM3 | 2013-04-22 07:03:03 HD Request # 4 - Intraday download COMPLETE for CME_Fo-6E-CME_20130600_6EM3 | 2013-04-22 07:03:03 Real-time intraday chart data file updates started for CME_FO-6E-CME_20130600_6EM3 | 2013-04-22 07:03:03 HD Request # 5 - Downloading Historical Daily chart data for E6m3. Starting date: 2013-04-18. Service: ddf | 2013-04-22 07:04:24 HD Request # 5 - Requesting historical Daily data for E6m3 starting at 2013-04-17 | 2013-04-22 07:04:24 Starting updates for: E6m3 | 2013-04-22 07:04:24 Symbol Error: E6m3 is improperly formatted. Symbols for CTS T4 must be in the format <Exchange>-<Contract>-<Market>. | 2013-04-22 07:04:24 HD Request # 5 - Receiving historical Daily data for E6m3 starting at 2013-04-17 | 2013-04-22 07:04:24 Writing historical daily data for E6m3 to the file E6m3.dly | 2013-04-22 07:04:24 HD Request # 5 - Received 3 records from 2013-04-17 00:00:00 to 2013-04-19 00:00:00 (3.0 days) and wrote 2 records for E6m3 | 2013-04-22 07:04:24 HD Request # 5 - Daily download COMPLETE for E6m3 | 2013-04-22 07:04:24 Chart #5 has tagged chart #3 for full recalculation. Chartbook: Chartbook4.cht | 2013-04-22 07:04:31 Chart #5 has tagged chart #3 for full recalculation. Chartbook: Chartbook4.cht | 2013-04-22 07:04:31 Chart #3 is performing a full recalculation because it has been tagged. Chartbook: Chartbook4.cht | 2013-04-22 07:04:32 HD Request # 6 - Downloading Historical Daily chart data for CLM3. Starting date: 1963-04-22. Service: ddf | 2013-04-22 07:33:51 HD Request # 6 - Requesting historical Daily data for CLM3 starting at 1963-04-21 | 2013-04-22 07:33:51 HD Request # 6 - Receiving historical Daily data for CLM3 starting at 2007-04-16 | 2013-04-22 07:33:51 Writing historical daily data for CLM3 to the file CLM3.dly | 2013-04-22 07:33:51 Chart #1 has tagged chart #2 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 07:33:51 Chart #1 has tagged chart #3 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 07:33:51 Chart #1 has tagged chart #6 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 07:33:51 Chart #1 has tagged chart #8 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 07:33:51 Chart #1 has tagged chart #2 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 07:33:51 Chart #1 has tagged chart #3 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 07:33:51 Chart #1 has tagged chart #6 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 07:33:51 Chart #1 has tagged chart #8 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 07:33:51 HD Request # 6 - Received 1517 records from 2007-04-16 00:00:00 to 2013-04-19 00:00:00 (6.0 years) and wrote 1517 records for CLM3 | 2013-04-22 07:33:51 HD Request # 6 - Daily download COMPLETE for CLM3 | 2013-04-22 07:33:51 Chart #6 is performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2013-04-22 07:33:51 Chart #8 is performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2013-04-22 07:33:51 Chart #3 is performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2013-04-22 07:33:51 Chart #2 is performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2013-04-22 07:33:51 Chart #1 has tagged chart #2 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 07:33:51 Chart #1 has tagged chart #3 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 07:33:51 Chart #1 has tagged chart #6 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 07:33:51 Chart #1 has tagged chart #8 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 07:33:51 Chart #6 is performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2013-04-22 07:33:51 Chart #8 is performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2013-04-22 07:33:51 Chart #3 is performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2013-04-22 07:33:52 Chart #2 is performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2013-04-22 07:33:52 Limiting the number of days back for the continuous futures chart to 3 years based on the account type. | 2013-04-22 08:01:49 Symbols used for RJM13 continuous contract chart: | 2013-04-22 08:01:49 RJM12 | 2013-04-22 08:01:49 RJU12 | 2013-04-22 08:01:49 RJZ12 | 2013-04-22 08:01:49 RJH13 | 2013-04-22 08:01:49 RJM13 | 2013-04-22 08:01:49 Starting updates for: ICE_IN-TF-ICE_0-IN.TF.201306.1 | 2013-04-22 08:01:50 HD Request # 7 - Downloading Intraday chart data for ICE_IN-TF-ICE_0-IN.TF.201306.1 to the file ICE_IN-TF-ICE_0-IN.TF.201306.1.scid. Service: cts | 2013-04-22 08:01:50 HD Request # 7 - Starting date and time: 2013-04-18 19:37:49 | 2013-04-22 08:01:50 HD Request # 8 - Downloading Historical Daily chart data for RJ#. Starting date: 2013-04-17. Service: ddf | 2013-04-22 08:01:50 HD Request # 8 - Requesting historical Daily Continuous data for RJZ10 starting at 2013-04-16 | 2013-04-22 08:01:50 Starting updates for: RJ# | 2013-04-22 08:01:50 Symbol Error: RJ# is improperly formatted. Symbols for CTS T4 must be in the format <Exchange>-<Contract>-<Market>. | 2013-04-22 08:01:50 HD Request # 7 - CTS T4 Service: Sending request for historical Tick data. TradeDate: 2013-04-18 | 2013-04-22 08:01:50 HD Request # 8 - Receiving historical Daily data for RJ# starting at 2013-04-16 | 2013-04-22 08:01:50 Writing historical daily data for RJ# to the file RJ#.dly | 2013-04-22 08:01:50 HD Request # 8 - Received 4 records from 2013-04-16 00:00:00 to 2013-04-19 00:00:00 (4.0 days) and wrote 3 records for RJ# | 2013-04-22 08:01:50 HD Request # 8 - Daily download COMPLETE for RJ# | 2013-04-22 08:01:50 HD Request # 9 - Downloading Historical Daily chart data for RJH13. Starting date: 2013-03-14. Service: ddf | 2013-04-22 08:01:51 HD Request # 9 - Requesting historical Daily data for RJH13 starting at 2013-03-13 | 2013-04-22 08:01:51 HD Request # 9 - Receiving historical Daily data for RJH13 starting at 2013-03-13 | 2013-04-22 08:01:52 Writing historical daily data for RJH13 to the file RJH13.dly | 2013-04-22 08:01:52 HD Request # 9 - Received 3 records from 2013-03-13 00:00:00 to 2013-03-15 00:00:00 (3.0 days) and wrote 2 records for RJH13 | 2013-04-22 08:01:52 HD Request # 9 - Daily download COMPLETE for RJH13 | 2013-04-22 08:01:52 HD Request # 10 - Downloading Historical Daily chart data for RJM13. Starting date: 2013-04-17. Service: ddf | 2013-04-22 08:01:53 HD Request # 10 - Requesting historical Daily data for RJM13 starting at 2013-04-16 | 2013-04-22 08:01:53 HD Request # 10 - Receiving historical Daily data for RJM13 starting at 2013-04-16 | 2013-04-22 08:01:53 Writing historical daily data for RJM13 to the file RJM13.dly | 2013-04-22 08:01:53 HD Request # 10 - Received 4 records from 2013-04-16 00:00:00 to 2013-04-19 00:00:00 (4.0 days) and wrote 3 records for RJM13 | 2013-04-22 08:01:53 HD Request # 10 - Daily download COMPLETE for RJM13 | 2013-04-22 08:01:53 HD Request # 7 - Receiving Intraday data for ICE_IN-TF-ICE_0-IN.TF.201306.1 starting at 2013-04-17 19:00:00 | 2013-04-22 08:01:53 HD Request # 7 - CTS T4 Service: Sending request for historical Tick data. TradeDate: 2013-04-19 | 2013-04-22 08:01:53 HD Request # 7 - Timestamp of first Intraday data file record written: 2013-04-18 19:37:49 | 2013-04-22 08:01:53 HD Request # 7 - CTS T4 Service: Sending request for historical Tick data. TradeDate: 2013-04-20 | 2013-04-22 08:01:57 Chart #5 has tagged chart #4 for full recalculation. Chartbook: Chartbook2.cht | 2013-04-22 08:01:59 Chart #5 has tagged chart #4 for full recalculation. Chartbook: Chartbook2.cht | 2013-04-22 08:01:59 HD Request # 7 - CTS T4 Service: Sending request for historical Tick data. TradeDate: 2013-04-21 | 2013-04-22 08:01:59 HD Request # 7 - CTS T4 Service: Sending request for historical Tick data. TradeDate: 2013-04-22 | 2013-04-22 08:01:59 LoadContinuousDailyData: Using RJM12. Earliest transition date: 2012-04-01 | 2013-04-22 08:01:59 LoadContinuousDailyData: Transitioning from RJM12 (2012-06-08 V:150496) to RJU12 (2012-06-08 V:172469). | 2013-04-22 08:01:59 LoadContinuousDailyData: Using RJU12. Earliest transition date: 2012-07-01 | 2013-04-22 08:01:59 LoadContinuousDailyData: Transitioning from RJU12 (2012-09-14 V:102416) to RJZ12 (2012-09-14 V:168805). | 2013-04-22 08:01:59 LoadContinuousDailyData: Using RJZ12. Earliest transition date: 2012-10-01 | 2013-04-22 08:01:59 LoadContinuousDailyData: Transitioning from RJZ12 (2012-12-14 V:79677) to RJH13 (2012-12-14 V:114055). | 2013-04-22 08:01:59 LoadContinuousDailyData: Using RJH13. Earliest transition date: 2013-01-01 | 2013-04-22 08:01:59 LoadContinuousDailyData: Transitioning from RJH13 (2013-03-08 V:117006) to RJM13 (2013-03-08 V:175846). | 2013-04-22 08:01:59 LoadContinuousDailyData: Using RJM13. Earliest transition date: 2013-04-01 | 2013-04-22 08:01:59 LoadContinuousDailyData: Reached the end of RJM13 at 2013-04-19. This is the last symbol. | 2013-04-22 08:01:59 Chart #1 has tagged chart #2 for full recalculation. Chartbook: Chartbook2.cht | 2013-04-22 08:01:59 Chart #1 has tagged chart #4 for full recalculation. Chartbook: Chartbook2.cht | 2013-04-22 08:01:59 Chart #1 has tagged chart #7 for full recalculation. Chartbook: Chartbook2.cht | 2013-04-22 08:01:59 Chart #1 has tagged chart #2 for full recalculation. Chartbook: Chartbook2.cht | 2013-04-22 08:01:59 Chart #1 has tagged chart #4 for full recalculation. Chartbook: Chartbook2.cht | 2013-04-22 08:01:59 Chart #1 has tagged chart #7 for full recalculation. Chartbook: Chartbook2.cht | 2013-04-22 08:01:59 Chart #1 has tagged chart #2 for full recalculation. Chartbook: Chartbook2.cht | 2013-04-22 08:01:59 Chart #1 has tagged chart #4 for full recalculation. Chartbook: Chartbook2.cht | 2013-04-22 08:01:59 Chart #1 has tagged chart #7 for full recalculation. Chartbook: Chartbook2.cht | 2013-04-22 08:01:59 Chart #2 is performing a full recalculation because it has been tagged. Chartbook: Chartbook2.cht | 2013-04-22 08:01:59 Chart #7 is performing a full recalculation because it has been tagged. Chartbook: Chartbook2.cht | 2013-04-22 08:01:59 HD Request # 7 - CTS T4 Service: Sending request for historical Tick data. TradeDate: 2013-04-23 | 2013-04-22 08:02:00 HD Request # 7 - Received 171457 records from 2013-04-17 19:00:00 to 2013-04-22 08:01:55 (4.5 days) and wrote 81105 records for ICE_IN-TF-ICE_0-IN.TF.201306.1 | 2013-04-22 08:02:00 HD Request # 7 - Intraday download COMPLETE for ICE_IN-TF-ICE_0-IN.TF.201306.1 | 2013-04-22 08:02:00 Real-time intraday chart data file updates started for ICE_IN-TF-ICE_0-IN.TF.201306.1 | 2013-04-22 08:02:00 Chart #5 has tagged chart #11 for full recalculation. Chartbook: Chartbook2.cht | 2013-04-22 08:02:00 Chart #5 has tagged chart #2 for full recalculation. Chartbook: Chartbook2.cht | 2013-04-22 08:02:00 Chart #5 has tagged chart #4 for full recalculation. Chartbook: Chartbook2.cht | 2013-04-22 08:02:00 Chart #5 has tagged chart #7 for full recalculation. Chartbook: Chartbook2.cht | 2013-04-22 08:02:00 Chart #4 is performing a full recalculation because it has been tagged. Chartbook: Chartbook2.cht | 2013-04-22 08:02:00 Chart #11 is performing a full recalculation because it has been tagged. Chartbook: Chartbook2.cht | 2013-04-22 08:02:01 Chart #2 is performing a full recalculation because it has been tagged. Chartbook: Chartbook2.cht | 2013-04-22 08:02:01 Starting updates for: TF FMM0013!-NYBOT | 2013-04-22 08:02:01 Symbol Error: TF FMM0013!-NYBOT is improperly formatted. Symbols for CTS T4 must be in the format <Exchange>-<Contract>-<Market>. | 2013-04-22 08:02:01 Chart #7 is performing a full recalculation because it has been tagged. Chartbook: Chartbook2.cht | 2013-04-22 08:02:01 Remote instance connected: C:\SierraChart\SierraChart.exe | 2013-04-22 08:02:46 HD Request # 11 - Downloading Historical Daily chart data for CL#. Starting date: 2013-04-18. Service: ddf | 2013-04-22 16:59:59 HD Request # 11 - Requesting historical Daily Continuous data for CLZ10 starting at 2013-04-17 | 2013-04-22 16:59:59 HD Request # 11 - Receiving historical Daily data for CL# starting at 2013-04-17 | 2013-04-22 16:59:59 Writing historical daily data for CL# to the file CL#.dly | 2013-04-22 16:59:59 HD Request # 11 - Received 4 records from 2013-04-17 00:00:00 to 2013-04-22 00:00:00 (6.0 days) and wrote 3 records for CL# | 2013-04-22 16:59:59 HD Request # 11 - Daily download COMPLETE for CL# | 2013-04-22 16:59:59 HD Request # 12 - Downloading Historical Daily chart data for E6m3. Starting date: 2013-04-18. Service: ddf | 2013-04-22 16:59:59 HD Request # 12 - Requesting historical Daily data for E6m3 starting at 2013-04-17 | 2013-04-22 16:59:59 HD Request # 12 - Receiving historical Daily data for E6m3 starting at 2013-04-17 | 2013-04-22 16:59:59 Writing historical daily data for E6m3 to the file E6m3.dly | 2013-04-22 16:59:59 Chart #1 has tagged chart #3 for full recalculation. Chartbook: Chartbook4.cht | 2013-04-22 16:59:59 Chart #1 has tagged chart #4 for full recalculation. Chartbook: Chartbook4.cht | 2013-04-22 16:59:59 Chart #1 has tagged chart #6 for full recalculation. Chartbook: Chartbook4.cht | 2013-04-22 16:59:59 Chart #1 has tagged chart #9 for full recalculation. Chartbook: Chartbook4.cht | 2013-04-22 16:59:59 Chart #1 has tagged chart #3 for full recalculation. Chartbook: Chartbook4.cht | 2013-04-22 16:59:59 Chart #1 has tagged chart #4 for full recalculation. Chartbook: Chartbook4.cht | 2013-04-22 16:59:59 Chart #1 has tagged chart #6 for full recalculation. Chartbook: Chartbook4.cht | 2013-04-22 16:59:59 Chart #1 has tagged chart #9 for full recalculation. Chartbook: Chartbook4.cht | 2013-04-22 16:59:59 HD Request # 12 - Received 4 records from 2013-04-17 00:00:00 to 2013-04-22 00:00:00 (6.0 days) and wrote 3 records for E6m3 | 2013-04-22 16:59:59 HD Request # 12 - Daily download COMPLETE for E6m3 | 2013-04-22 16:59:59 HD Request # 13 - Downloading Historical Daily chart data for RJ#. Starting date: 2013-04-18. Service: ddf | 2013-04-22 16:59:59 HD Request # 13 - Requesting historical Daily Continuous data for RJZ10 starting at 2013-04-17 | 2013-04-22 16:59:59 HD Request # 13 - Receiving historical Daily data for RJ# starting at 2013-04-17 | 2013-04-22 17:00:00 Writing historical daily data for RJ# to the file RJ#.dly | 2013-04-22 17:00:00 HD Request # 13 - Received 4 records from 2013-04-17 00:00:00 to 2013-04-22 00:00:00 (6.0 days) and wrote 3 records for RJ# | 2013-04-22 17:00:00 HD Request # 13 - Daily download COMPLETE for RJ# | 2013-04-22 17:00:00 HD Request # 14 - Downloading Historical Daily chart data for RJM13. Starting date: 2013-04-18. Service: ddf | 2013-04-22 17:00:00 HD Request # 14 - Requesting historical Daily data for RJM13 starting at 2013-04-17 | 2013-04-22 17:00:00 HD Request # 14 - Receiving historical Daily data for RJM13 starting at 2013-04-17 | 2013-04-22 17:00:00 Writing historical daily data for RJM13 to the file RJM13.dly | 2013-04-22 17:00:00 LoadContinuousDailyData: Using RJM12. Earliest transition date: 2012-04-01 | 2013-04-22 17:00:00 LoadContinuousDailyData: Transitioning from RJM12 (2012-06-08 V:150496) to RJU12 (2012-06-08 V:172469). | 2013-04-22 17:00:00 LoadContinuousDailyData: Using RJU12. Earliest transition date: 2012-07-01 | 2013-04-22 17:00:00 LoadContinuousDailyData: Transitioning from RJU12 (2012-09-14 V:102416) to RJZ12 (2012-09-14 V:168805). | 2013-04-22 17:00:00 LoadContinuousDailyData: Using RJZ12. Earliest transition date: 2012-10-01 | 2013-04-22 17:00:00 LoadContinuousDailyData: Transitioning from RJZ12 (2012-12-14 V:79677) to RJH13 (2012-12-14 V:114055). | 2013-04-22 17:00:00 LoadContinuousDailyData: Using RJH13. Earliest transition date: 2013-01-01 | 2013-04-22 17:00:00 LoadContinuousDailyData: Transitioning from RJH13 (2013-03-08 V:117006) to RJM13 (2013-03-08 V:175846). | 2013-04-22 17:00:00 LoadContinuousDailyData: Using RJM13. Earliest transition date: 2013-04-01 | 2013-04-22 17:00:00 LoadContinuousDailyData: Reached the end of RJM13 at 2013-04-22. This is the last symbol. | 2013-04-22 17:00:00 Chart #1 has tagged chart #2 for full recalculation. Chartbook: Chartbook2.cht | 2013-04-22 17:00:00 Chart #1 has tagged chart #4 for full recalculation. Chartbook: Chartbook2.cht | 2013-04-22 17:00:00 Chart #1 has tagged chart #7 for full recalculation. Chartbook: Chartbook2.cht | 2013-04-22 17:00:00 Chart #1 has tagged chart #2 for full recalculation. Chartbook: Chartbook2.cht | 2013-04-22 17:00:00 Chart #1 has tagged chart #4 for full recalculation. Chartbook: Chartbook2.cht | 2013-04-22 17:00:00 Chart #1 has tagged chart #7 for full recalculation. Chartbook: Chartbook2.cht | 2013-04-22 17:00:00 HD Request # 14 - Received 4 records from 2013-04-17 00:00:00 to 2013-04-22 00:00:00 (6.0 days) and wrote 3 records for RJM13 | 2013-04-22 17:00:00 HD Request # 14 - Daily download COMPLETE for RJM13 | 2013-04-22 17:00:00 HD Request # 15 - Downloading Historical Daily chart data for CLM3. Starting date: 2013-04-18. Service: ddf | 2013-04-22 17:00:00 HD Request # 15 - Requesting historical Daily data for CLM3 starting at 2013-04-17 | 2013-04-22 17:00:00 HD Request # 15 - Receiving historical Daily data for CLM3 starting at 2013-04-17 | 2013-04-22 17:00:00 Writing historical daily data for CLM3 to the file CLM3.dly | 2013-04-22 17:00:00 Chart #1 has tagged chart #2 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 17:00:00 Chart #1 has tagged chart #3 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 17:00:00 Chart #1 has tagged chart #6 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 17:00:00 Chart #1 has tagged chart #8 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 17:00:00 Chart #1 has tagged chart #2 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 17:00:00 Chart #1 has tagged chart #3 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 17:00:00 Chart #1 has tagged chart #6 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 17:00:00 Chart #1 has tagged chart #8 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 17:00:00 HD Request # 15 - Received 4 records from 2013-04-17 00:00:00 to 2013-04-22 00:00:00 (6.0 days) and wrote 3 records for CLM3 | 2013-04-22 17:00:00 HD Request # 15 - Daily download COMPLETE for CLM3 | 2013-04-22 17:00:00 Chart #7 is performing a full recalculation because it has been tagged. Chartbook: Chartbook2.cht | 2013-04-22 17:00:00 Chart #6 is performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2013-04-22 17:00:00 Chart #6 is performing a full recalculation because it has been tagged. Chartbook: Chartbook4.cht | 2013-04-22 17:00:00 Chart #3 is performing a full recalculation because it has been tagged. Chartbook: Chartbook4.cht | 2013-04-22 17:00:01 Chart #9 is performing a full recalculation because it has been tagged. Chartbook: Chartbook4.cht | 2013-04-22 17:00:01 Chart #3 is performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2013-04-22 17:00:01 Chart #4 is performing a full recalculation because it has been tagged. Chartbook: Chartbook4.cht | 2013-04-22 17:00:01 Chart #2 is performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2013-04-22 17:00:01 Chart #8 is performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2013-04-22 17:00:01 Chart #2 is performing a full recalculation because it has been tagged. Chartbook: Chartbook2.cht | 2013-04-22 17:00:01 Chart #4 is performing a full recalculation because it has been tagged. Chartbook: Chartbook2.cht | 2013-04-22 17:00:01 Chart #1 has tagged chart #3 for full recalculation. Chartbook: Chartbook4.cht | 2013-04-22 17:00:01 Chart #1 has tagged chart #4 for full recalculation. Chartbook: Chartbook4.cht | 2013-04-22 17:00:01 Chart #1 has tagged chart #6 for full recalculation. Chartbook: Chartbook4.cht | 2013-04-22 17:00:01 Chart #1 has tagged chart #9 for full recalculation. Chartbook: Chartbook4.cht | 2013-04-22 17:00:01 Chart #1 has tagged chart #2 for full recalculation. Chartbook: Chartbook2.cht | 2013-04-22 17:00:01 Chart #1 has tagged chart #4 for full recalculation. Chartbook: Chartbook2.cht | 2013-04-22 17:00:01 Chart #1 has tagged chart #7 for full recalculation. Chartbook: Chartbook2.cht | 2013-04-22 17:00:01 Chart #1 has tagged chart #2 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 17:00:01 Chart #1 has tagged chart #3 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 17:00:01 Chart #1 has tagged chart #6 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 17:00:01 Chart #1 has tagged chart #8 for full recalculation. Chartbook: Chartbook1.cht | 2013-04-22 17:00:01 Chart #7 is performing a full recalculation because it has been tagged. Chartbook: Chartbook2.cht | 2013-04-22 17:00:01 Chart #6 is performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2013-04-22 17:00:01 Chart #6 is performing a full recalculation because it has been tagged. Chartbook: Chartbook4.cht | 2013-04-22 17:00:01 Chart #3 is performing a full recalculation because it has been tagged. Chartbook: Chartbook4.cht | 2013-04-22 17:00:02 Chart #9 is performing a full recalculation because it has been tagged. Chartbook: Chartbook4.cht | 2013-04-22 17:00:02 Chart #3 is performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2013-04-22 17:00:02 Chart #4 is performing a full recalculation because it has been tagged. Chartbook: Chartbook4.cht | 2013-04-22 17:00:02 Chart #2 is performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2013-04-22 17:00:02 Chart #8 is performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2013-04-22 17:00:02 Chart #2 is performing a full recalculation because it has been tagged. Chartbook: Chartbook2.cht | 2013-04-22 17:00:03 Chart #4 is performing a full recalculation because it has been tagged. Chartbook: Chartbook2.cht | 2013-04-22 17:00:03 Already contacted CTS about this and waiting for reply. Thanks |
| [2013-04-23 00:46:22] |
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It looks as though you have done some hand modification to the CTS T4 symbols. Please avoid that because these are very specific and case-sensitive. This is the apparent source of the problem. You have an incorrect case in the symbols. At this point, what you need to do is go to every single chart you have open and go to Chart >> Chart Settings. Use the Find button beside the Symbol box and reset the symbol. Do not make guesses as to what the symbol should be. Only work off of the given lists. You need to do this for every single chart. Save your Chartbook and after this restart Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-24 02:36:43] |
| Greentea - Posts: 26 |
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"It looks as though you have done some hand modification to the CTS T4 symbols. Please avoid that because these are very specific and case-sensitive." That never happened. 6E symbol was found on the list and selected using the 'find' button. Things were running fine. So I followed this instruction as directed, and am still getting same orange box error message. Again, whenever the 6E charts are loaded initially the data is up to date (even though the symbol is "unknown" via the orange box message) and the chart for this symbol will not automatically update after that. Reloading the data updates it but afterward it is not an automatic process. Not a computer programmer but it seems that something is wrong with the automatic updating process. Symbol updates when forced to reload but not after that. Why is there an error message stating "unknown symbol" because obviously the symbol is recognized to an extent that forced reloading works to update the data, only afterward this is not performed automatically. Isn't that a software issue? CTS emailed back and stated things are fine on their end. Thanks. |
| [2013-04-24 05:02:16] |
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This is the correct symbol: CME_Fo-6E-CME_20130600_6EM3 This one is not: CME_FO-6E-CME_20130600_6EM3 You have to look among all of your open charts and make certain you use the first symbol. After this, reconnect to the data feed with the commands on the File menu. We have confirmed this is the problem. We have done testing and we do not see how if the symbol is selected from the list, the O would become uppercase. If you did not hand modify it, we are not sure how it happened. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-04-24 05:03:14
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| [2013-04-24 12:25:19] |
| Greentea - Posts: 26 |
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All of the open charts ALREADY are denoted as having the symbol CME_Fo-6E-CME_20130600_6EM3 listed on them. None of the charts have the incorrect symbol. How did you confirm this as the problem when all of these charts already have the lowercase "o" and NOT the uppercase "O"(in other words I'm seeing something different than what you claim). Plus think about it, if these charts had the wrong symbol, then why are they able to be updated when forced using 'Edit/download data - intraday chart' feature? Likely need to delete and then re-install your product because I notice that every time you make programming changes to include features I don't need, issues occasionally occur and you have pre-warned everyone that this could happen. |
| [2013-04-24 13:47:36] |
| Greentea - Posts: 26 |
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Its finally working now after re-installed. Don't understand why.
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| [2013-04-24 17:10:54] |
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When you reinstalled, did you re-create the charts? pre-warned everyone that this could happen. We would have to see where this was said. It is highly unlikely this was said and it must be out of context. There could be a change with a study or with some particular feature like ACSIL and if there is some affect with existing usage of the feature, we would make this known in the What's New page and specifically what needs to be done. A general statement like this is just not correct at all.No matter what the case of the letters in the symbol are, the historical data requests to CTS T4 do work, this was confirmed. However, the real-time data request to the T4 system does not work. This was also confirmed. This is why you see what you do. We have also now confirmed, that the case of the symbol will not be changed by Sierra Chart. If you look in the Message Log above, you will see different cases for the symbol. Another possibility is that the uppercase character existed on a Quote Board, Quote Spreadsheet, or in the Global Settings >> Intraday File Update List. A reinstall definitely was not necessary. If you continue to have a problem what we would have done was ask for your Chartbooks that you are using and checked them all. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-04-24 18:43:25
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| [2013-04-25 04:58:02] |
| Greentea - Posts: 26 |
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No the charts were not re-created. Unbelievably, the issue occurred again after turning on the computer later today. Same orange colored message (unknown symbol..). Yes, 6E updating worked after re-installing, and then it didn't later. But you mentioned that other possibility is that the upper case character could exist on another area of SC, which it did on the quote board. Deleted it from the quote board, restarted SC and so far no orange colored message along with proper updating. So what I've observed is an incorrect symbol on the quote board can halt updating of all 10 6E charts(which observantly already had the proper symbols)? What makes it interesting is that the quote board was on a different chartbook than where the 6E charts were located. Very aware that SC is an excellent program for trading securities(speed, feature-rich, great price). Just surprised at this situation, otherwise very satisfied. Thanks |
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