Support Board
Date/Time: Wed, 12 Feb 2025 12:12:04 +0000
Cannot connect to "Trading Evaluator - Delayed" service
View Count: 693
[2020-10-20 09:42:37] |
User785900 - Posts: 5 |
I am using Sierra Chart (Package 3) with login credentials provided by AMP Futures. I normally use the "CQG WebAPI" service, which works fine. I wanted to try out Sierra Chart's Delayed Exchange Data Feed, so I followed the documentation here: Delayed Exchange Data Feed The documentation says that the delayed data is accessible through the "SC Data - All Services", "Trading Evaluator - Delayed", or "SC Futures Order Routing/Data" service. In my Sierra Chart, the "SC Data - All Services" option appears as "SC Data - All Services (Not enabled on package)", which I assume means that I cannot use it for one reason or another. So I selected the "Trading Evaluator - Delayed" service instead. But when I try to connect, there is an error. A "Service Connection Error" window pops up and says "Connection error: Trade account not assigned" (see full log messages below). Is this because the Delayed Exchange Data Feed is not available in AMP's Sierra Chart? Do I need to subscribe directly to Sierra Chart Package 3 to be able to access the Delayed Exchange Data Feed? Software version: 2182 64-bit | 2020-10-20 09:27:59.841 Primary Thread ID: 8772 | 2020-10-20 09:27:59.841 Usage end date: 2020-11-08 | 2020-10-20 09:27:59.841 Enabled for: Sierra Chart Historical Data Service. | 2020-10-20 09:27:59.841 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-10-20 09:27:59.841 Allow Support for Sierra Chart Data Feeds is disabled. | 2020-10-20 09:27:59.841 Current selected Data/Trading service: Trading Evaluator - Delayed | 2020-10-20 09:27:59.841 Custom symbol settings values: enabled | 2020-10-20 09:27:59.841 Chart Update Interval: 500 | 2020-10-20 09:27:59.841 Intraday Data Storage Time Unit: 1 | 2020-10-20 09:27:59.841 Time Zone: +00:00:00 (UTC+00) | 2020-10-20 09:27:59.841 2020-10-20 17:27:59 Local computer time | 2020-10-20 09:27:59.841 2020-10-20 09:27:59 Local computer time in UTC | 2020-10-20 09:27:59.841 2020-10-20 09:27:59 Local computer time in SC Time Zone | 2020-10-20 09:27:59.841 2020-10-20 09:27:36 Server time in UTC | 2020-10-20 09:27:59.841 Local computer UTC time and Server UTC time difference: 3 seconds. | 2020-10-20 09:27:59.841 Program path: C:\SierraChart\ | 2020-10-20 09:27:59.841 Data Files path: C:\SierraChart\Data\ | 2020-10-20 09:27:59.841 OS Version Number: 10.0 | 2020-10-20 09:27:59.841 Locale Setting: C | 2020-10-20 09:27:59.841 DLLs: UserContributedStudies_64.dll | 2020-10-20 09:27:59.841 Allowed protected custom studies: | 2020-10-20 09:27:59.841 Trading Evaluator - Delayed | Connecting to the server delayedevaluator.sierracharts.com. Port 11251 | 2020-10-20 09:28:09.230 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-10-20 09:28:09.230 DTC Client socket (1) | New receive buffer size: 5242880 | 2020-10-20 09:28:09.231 DTC Client socket (1) | Connecting to IP: 192.81.56.146. | 2020-10-20 09:28:09.231 Trading Evaluator - Delayed | Network connection to server complete. | 2020-10-20 09:28:09.502 Trading Evaluator - Delayed | Starting socket receive thread. | 2020-10-20 09:28:09.502 Trading Evaluator - Delayed | Sending encoding request to server: Binary VLS | 2020-10-20 09:28:09.503 Trading Evaluator - Delayed | Setting DTC encoding to Binary VLS | 2020-10-20 09:28:10.305 Trading Evaluator - Delayed | Sending logon request message. | 2020-10-20 09:28:10.305 Trading Evaluator - Delayed | Received logon response. | 2020-10-20 09:28:10.573 Trading Evaluator - Delayed | Server Name: SC DTC Server. | 2020-10-20 09:28:10.573 Trading Evaluator - Delayed | Server protocol version: 8. Client protocol version: 8 | 2020-10-20 09:28:10.573 Trading Evaluator - Delayed | Connection error: Trade account not assigned. | 2020-10-20 09:28:10.573 * Trading Evaluator - Delayed | Waiting for socket receive thread to end | 2020-10-20 09:28:10.620 DTC Client socket (1) | CloseSocket call. | 2020-10-20 09:28:10.620 DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-10-20 09:28:10.620 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2020-10-20 09:28:10.621 Trading Evaluator - Delayed | Disconnected. | 2020-10-20 09:28:10.621 DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-10-20 09:28:10.884 DTC Client socket (1) | Closed. | 2020-10-20 09:28:10.884 |
[2020-10-20 13:40:59] |
John - SC Support - Posts: 37891 |
You do not have a Simulated Futures Trading Account. Therefore, you need to follow through the Setup Instructions for the Simulated Futures Trading Service here: Simulated Futures Trading Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2020-10-20 15:41:50] |
User785900 - Posts: 5 |
Okay, I followed all the steps until step 12. On step 12, I get the same error: "Connection error: Trade account not assigned." (full log messages below). Software version: 2182 64-bit | 2020-10-20 15:37:19.122 Primary Thread ID: 3324 | 2020-10-20 15:37:19.122 Usage end date: 2020-11-08 | 2020-10-20 15:37:19.122 Enabled for: Sierra Chart Historical Data Service. | 2020-10-20 15:37:19.122 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-10-20 15:37:19.122 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-10-20 15:37:19.122 Current selected Data/Trading service: Trading Evaluator - Delayed | 2020-10-20 15:37:19.122 Custom symbol settings values: enabled | 2020-10-20 15:37:19.122 Chart Update Interval: 500 | 2020-10-20 15:37:19.122 Intraday Data Storage Time Unit: 1 | 2020-10-20 15:37:19.122 Time Zone: +00:00:00 (UTC+00) | 2020-10-20 15:37:19.122 2020-10-20 23:37:19 Local computer time | 2020-10-20 15:37:19.122 2020-10-20 15:37:19 Local computer time in UTC | 2020-10-20 15:37:19.122 2020-10-20 15:37:19 Local computer time in SC Time Zone | 2020-10-20 15:37:19.122 2020-10-20 15:34:50 Server time in UTC | 2020-10-20 15:37:19.122 Local computer UTC time and Server UTC time difference: 2 seconds. | 2020-10-20 15:37:19.122 Program path: C:\SierraChart\ | 2020-10-20 15:37:19.122 Data Files path: C:\SierraChart\Data\ | 2020-10-20 15:37:19.122 OS Version Number: 10.0 | 2020-10-20 15:37:19.123 Locale Setting: C | 2020-10-20 15:37:19.123 DLLs: UserContributedStudies_64.dll | 2020-10-20 15:37:19.123 Allowed protected custom studies: | 2020-10-20 15:37:19.123 Trading Evaluator - Delayed | Connecting to the server delayedevaluator.sierracharts.com. Port 11251 | 2020-10-20 15:37:27.240 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-10-20 15:37:27.240 DTC Client socket (1) | New receive buffer size: 5242880 | 2020-10-20 15:37:27.241 DTC Client socket (1) | Connecting to IP: 192.81.56.146. | 2020-10-20 15:37:27.241 Trading Evaluator - Delayed | Network connection to server complete. | 2020-10-20 15:37:27.502 Trading Evaluator - Delayed | Starting socket receive thread. | 2020-10-20 15:37:27.502 Trading Evaluator - Delayed | Sending encoding request to server: Binary VLS | 2020-10-20 15:37:27.503 Trading Evaluator - Delayed | Setting DTC encoding to Binary VLS | 2020-10-20 15:37:28.272 Trading Evaluator - Delayed | Sending logon request message. | 2020-10-20 15:37:28.272 Trading Evaluator - Delayed | Received logon response. | 2020-10-20 15:37:28.534 Trading Evaluator - Delayed | Server Name: SC DTC Server. | 2020-10-20 15:37:28.534 Trading Evaluator - Delayed | Server protocol version: 8. Client protocol version: 8 | 2020-10-20 15:37:28.534 Trading Evaluator - Delayed | Connection error: Trade account not assigned. | 2020-10-20 15:37:28.534 * Trading Evaluator - Delayed | Waiting for socket receive thread to end | 2020-10-20 15:37:28.584 DTC Client socket (1) | CloseSocket call. | 2020-10-20 15:37:28.584 DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-10-20 15:37:28.584 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2020-10-20 15:37:28.585 Trading Evaluator - Delayed | Disconnected. | 2020-10-20 15:37:28.585 DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-10-20 15:37:28.839 DTC Client socket (1) | Closed. | 2020-10-20 15:37:28.839 |
[2020-10-20 16:30:01] |
John - SC Support - Posts: 37891 |
Everything looks correct on our end. We want you to do a Forced Login, which updates your local version with the information from our servers. Refer to the information here for how to do this: Sierra Chart - Software Login Instructions: Forced Login For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2020-10-20 16:52:45] |
User785900 - Posts: 5 |
I did a Forced Login by following the instructions in the link, but I still get the same error message in a pop up window "Connection error: Trade account not assigned". I closed Sierra Chart to try another Forced Login, but I get the same result again. Can you confirm that this problem is not caused by using login credentials provided by AMP Futures? Extra information: I went to "Home >> (Table of Contents) Account Control Panel / Purchase Services >> Account Control Panel >> Trade Account Data and Order Entry" and found that the "Connection Status" section says: "Connected: False | Last Logon Failed - Username or Password is incorrect". The "Action Log" section shows: id Date Time Message 5 Wed Oct 21 2020 00:54:57 GMT+0800 (Taipei Standard Time) Connection closed. 4 Wed Oct 21 2020 00:54:54 GMT+0800 (Taipei Standard Time) Requesting available exchanges. 9456 3 Wed Oct 21 2020 00:54:54 GMT+0800 (Taipei Standard Time) Requesting Current Positions. 9967 2 Wed Oct 21 2020 00:54:54 GMT+0800 (Taipei Standard Time) Requesting open orders. 1237 1 Wed Oct 21 2020 00:54:54 GMT+0800 (Taipei Standard Time) Logon response received. 0 Wed Oct 21 2020 00:54:54 GMT+0800 (Taipei Standard Time) Requesting security definitions for symbol: undefined | Date Time Of Last Edit: 2020-10-20 16:57:37
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[2020-10-20 19:01:03] |
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There is an issue on the server related to this. We are implementing a temporary solution.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2020-10-20 19:03:30] |
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This is now resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2020-10-20 19:16:29] |
User785900 - Posts: 5 |
All good now. Thank you!
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