Support Board
Date/Time: Wed, 12 Feb 2025 12:01:54 +0000
Post From: Cannot connect to "Trading Evaluator - Delayed" service
| [2020-10-20 16:52:45] |
| User785900 - Posts: 5 |
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I did a Forced Login by following the instructions in the link, but I still get the same error message in a pop up window "Connection error: Trade account not assigned". I closed Sierra Chart to try another Forced Login, but I get the same result again. Can you confirm that this problem is not caused by using login credentials provided by AMP Futures? Extra information: I went to "Home >> (Table of Contents) Account Control Panel / Purchase Services >> Account Control Panel >> Trade Account Data and Order Entry" and found that the "Connection Status" section says: "Connected: False | Last Logon Failed - Username or Password is incorrect". The "Action Log" section shows: id Date Time Message 5 Wed Oct 21 2020 00:54:57 GMT+0800 (Taipei Standard Time) Connection closed. 4 Wed Oct 21 2020 00:54:54 GMT+0800 (Taipei Standard Time) Requesting available exchanges. 9456 3 Wed Oct 21 2020 00:54:54 GMT+0800 (Taipei Standard Time) Requesting Current Positions. 9967 2 Wed Oct 21 2020 00:54:54 GMT+0800 (Taipei Standard Time) Requesting open orders. 1237 1 Wed Oct 21 2020 00:54:54 GMT+0800 (Taipei Standard Time) Logon response received. 0 Wed Oct 21 2020 00:54:54 GMT+0800 (Taipei Standard Time) Requesting security definitions for symbol: undefined | Date Time Of Last Edit: 2020-10-20 16:57:37
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