Support Board
Date/Time: Wed, 12 Feb 2025 12:04:19 +0000
Post From: Cannot connect to "Trading Evaluator - Delayed" service
| [2020-10-20 09:42:37] |
| User785900 - Posts: 5 |
|
I am using Sierra Chart (Package 3) with login credentials provided by AMP Futures. I normally use the "CQG WebAPI" service, which works fine. I wanted to try out Sierra Chart's Delayed Exchange Data Feed, so I followed the documentation here: Delayed Exchange Data Feed The documentation says that the delayed data is accessible through the "SC Data - All Services", "Trading Evaluator - Delayed", or "SC Futures Order Routing/Data" service. In my Sierra Chart, the "SC Data - All Services" option appears as "SC Data - All Services (Not enabled on package)", which I assume means that I cannot use it for one reason or another. So I selected the "Trading Evaluator - Delayed" service instead. But when I try to connect, there is an error. A "Service Connection Error" window pops up and says "Connection error: Trade account not assigned" (see full log messages below). Is this because the Delayed Exchange Data Feed is not available in AMP's Sierra Chart? Do I need to subscribe directly to Sierra Chart Package 3 to be able to access the Delayed Exchange Data Feed? Software version: 2182 64-bit | 2020-10-20 09:27:59.841 Primary Thread ID: 8772 | 2020-10-20 09:27:59.841 Usage end date: 2020-11-08 | 2020-10-20 09:27:59.841 Enabled for: Sierra Chart Historical Data Service. | 2020-10-20 09:27:59.841 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-10-20 09:27:59.841 Allow Support for Sierra Chart Data Feeds is disabled. | 2020-10-20 09:27:59.841 Current selected Data/Trading service: Trading Evaluator - Delayed | 2020-10-20 09:27:59.841 Custom symbol settings values: enabled | 2020-10-20 09:27:59.841 Chart Update Interval: 500 | 2020-10-20 09:27:59.841 Intraday Data Storage Time Unit: 1 | 2020-10-20 09:27:59.841 Time Zone: +00:00:00 (UTC+00) | 2020-10-20 09:27:59.841 2020-10-20 17:27:59 Local computer time | 2020-10-20 09:27:59.841 2020-10-20 09:27:59 Local computer time in UTC | 2020-10-20 09:27:59.841 2020-10-20 09:27:59 Local computer time in SC Time Zone | 2020-10-20 09:27:59.841 2020-10-20 09:27:36 Server time in UTC | 2020-10-20 09:27:59.841 Local computer UTC time and Server UTC time difference: 3 seconds. | 2020-10-20 09:27:59.841 Program path: C:\SierraChart\ | 2020-10-20 09:27:59.841 Data Files path: C:\SierraChart\Data\ | 2020-10-20 09:27:59.841 OS Version Number: 10.0 | 2020-10-20 09:27:59.841 Locale Setting: C | 2020-10-20 09:27:59.841 DLLs: UserContributedStudies_64.dll | 2020-10-20 09:27:59.841 Allowed protected custom studies: | 2020-10-20 09:27:59.841 Trading Evaluator - Delayed | Connecting to the server delayedevaluator.sierracharts.com. Port 11251 | 2020-10-20 09:28:09.230 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-10-20 09:28:09.230 DTC Client socket (1) | New receive buffer size: 5242880 | 2020-10-20 09:28:09.231 DTC Client socket (1) | Connecting to IP: 192.81.56.146. | 2020-10-20 09:28:09.231 Trading Evaluator - Delayed | Network connection to server complete. | 2020-10-20 09:28:09.502 Trading Evaluator - Delayed | Starting socket receive thread. | 2020-10-20 09:28:09.502 Trading Evaluator - Delayed | Sending encoding request to server: Binary VLS | 2020-10-20 09:28:09.503 Trading Evaluator - Delayed | Setting DTC encoding to Binary VLS | 2020-10-20 09:28:10.305 Trading Evaluator - Delayed | Sending logon request message. | 2020-10-20 09:28:10.305 Trading Evaluator - Delayed | Received logon response. | 2020-10-20 09:28:10.573 Trading Evaluator - Delayed | Server Name: SC DTC Server. | 2020-10-20 09:28:10.573 Trading Evaluator - Delayed | Server protocol version: 8. Client protocol version: 8 | 2020-10-20 09:28:10.573 Trading Evaluator - Delayed | Connection error: Trade account not assigned. | 2020-10-20 09:28:10.573 * Trading Evaluator - Delayed | Waiting for socket receive thread to end | 2020-10-20 09:28:10.620 DTC Client socket (1) | CloseSocket call. | 2020-10-20 09:28:10.620 DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-10-20 09:28:10.620 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2020-10-20 09:28:10.621 Trading Evaluator - Delayed | Disconnected. | 2020-10-20 09:28:10.621 DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-10-20 09:28:10.884 DTC Client socket (1) | Closed. | 2020-10-20 09:28:10.884 |