Support Board
Date/Time: Tue, 11 Feb 2025 14:08:53 +0000
No historical data client is currently set to download historical Daily data for SPX500
View Count: 1039
| [2020-09-04 01:47:51] |
| User844388 - Posts: 9 |
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New acct, fresh install, spx500 CFD realtime & historical failed, i already hit "Translate Symbols to Current Service" and other stuff like futures CME works fine but no CFD works, also "Allow Support for Sierra Chart Data Feed" box is ticked in Data Service tab. ---------- No historical data client is currently set to download historical Daily data for SPX500. | 2020-09-03 21:33:14.665 ---------- Software version: 2159 64-bit | 2020-09-03 21:32:29.274 Primary Thread ID: 10624 | 2020-09-03 21:32:29.274 Enabled for: Sierra Chart Historical Data Service. | 2020-09-03 21:32:29.274 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-09-03 21:32:29.274 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-09-03 21:32:29.274 Enabled for exchange2: CME | 2020-09-03 21:32:29.274 Enabled for exchange2: CBOT (Trading Account Required) | 2020-09-03 21:32:29.274 Enabled for exchange2: COMEX (Trading Account Required) | 2020-09-03 21:32:29.274 Enabled for exchange2: NYMEX (Trading Account Required) | 2020-09-03 21:32:29.274 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-09-03 21:32:29.274 Current selected Data/Trading service: SC Futures Order Routing/Data | 2020-09-03 21:32:29.274 Custom symbol settings values: enabled | 2020-09-03 21:32:29.274 Chart Update Interval: 500 | 2020-09-03 21:32:29.274 Intraday Data Storage Time Unit: 1 | 2020-09-03 21:32:29.274 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-09-03 21:32:29.274 2020-09-03 18:32:29 Local computer time | 2020-09-03 21:32:29.274 2020-09-04 01:32:29 Local computer time in UTC | 2020-09-03 21:32:29.274 2020-09-03 21:32:29 Local computer time in SC Time Zone | 2020-09-03 21:32:29.274 2020-09-04 01:25:39 Server time in UTC | 2020-09-03 21:32:29.274 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-09-03 21:32:29.274 Program path: C:\SierraChart\ | 2020-09-03 21:32:29.274 Data Files path: C:\SierraChart\Data\ | 2020-09-03 21:32:29.274 OS Version Number: 10.0 | 2020-09-03 21:32:29.275 Locale Setting: C | 2020-09-03 21:32:29.275 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-09-03 21:32:29.276 Allowed protected custom studies: | 2020-09-03 21:32:29.276 No historical data client is currently set to download historical Daily data for SPX500. | 2020-09-03 21:33:14.665 Added historical Intraday data request for ESU20_FUT_CME to the queue. | 2020-09-03 21:40:48.522 Intraday data recording state for symbol ESU20_FUT_CME is set to download 'Pending'. | 2020-09-03 21:40:48.522 Triggering next historical data download in queue. | 2020-09-03 21:40:48.522 HD Request # 15 | Downloading Intraday chart data for ESU20_FUT_CME to the file ESU20_FUT_CME.scid. Service: cme | 2020-09-03 21:40:48.522 Enabling compression for file: C:\SierraChart\Data\ESU20_FUT_CME.scid. This may take a while. | 2020-09-03 21:40:48.523 * HD Request # 15 | Download start date-time: 2020-09-03 16:15:00.000 | 2020-09-03 21:40:48.523 HD Request # 15 | Disabling Intraday chart updating for symbol. | 2020-09-03 21:40:48.523 HD Request # 15 | Using server: ds21.sierracharts.com port 10149 | 2020-09-03 21:40:48.524 Socket (3) | Creating socket. | 2020-09-03 21:40:48.524 Socket (3) | Connecting to IP: 216.1.90.129. | 2020-09-03 21:40:48.524 HD Request # 15 | Setting DTC encoding to Binary VLS | 2020-09-03 21:40:48.685 HD Request # 15 | Sending historical data logon request message. | 2020-09-03 21:40:48.685 HD Request # 15 | Requesting Intraday data. Start date-time: 2020-09-03 16:15:00. Record interval: 1. Symbol: ESU20 | 2020-09-03 21:40:49.192 HD Request # 15 | Decompressing data. | 2020-09-03 21:40:49.259 HD Request # 15 | Receiving Intraday data for ESU20_FUT_CME starting at 2020-09-03 16:30:00 | 2020-09-03 21:40:49.508 HD Request # 15 | Truncating file to starting date-time of 2020-09-03 16:30:00.000 | 2020-09-03 21:40:49.508 Socket (3) | CloseSocket call. | 2020-09-03 21:40:49.577 Historical data download thread signaled to stop. | 2020-09-03 21:40:49.577 Socket (3) | Shutdown started. Waiting for graceful close. | 2020-09-03 21:40:49.577 HD Request # 15 | Timestamp of first Intraday data file record written: 2020-09-03 16:30:00 | 2020-09-03 21:40:49.578 HD Request # 15 | Received 9867 records from 2020-09-03 16:30:00.000 to 2020-09-03 21:40:47.000 (5.2 hours) and wrote 9867 records for ESU20_FUT_CME | 2020-09-03 21:40:49.578 HD Request # 15 | Completion time: 1s | 2020-09-03 21:40:49.587 HD Request # 15 | Intraday data download complete for ESU20_FUT_CME. Unique request ID: 13 | 2020-09-03 21:40:49.587 Removing historical data download ID 13. | 2020-09-03 21:40:49.587 Real-time Intraday chart data file updates started for ESU20_FUT_CME | 2020-09-03 21:40:49.587 Opened cached Intraday file: C:\SierraChart\Data\ESU20_FUT_CME.scid. Thread ID: 10624 | 2020-09-03 21:40:49.588 Intraday chart data file opened for ESU20_FUT_CME | 2020-09-03 21:40:49.588 HD Request # 15 | Enabling Intraday chart updating for symbol. | 2020-09-03 21:40:49.588 ESU20_FUT_CME[M] 1 Min #5 | Flagging to reload Intraday data on download completion. | 2020-09-03 21:40:49.588 ESU20_FUT_CME[M] #9 | Flagging to reload Intraday data on download completion. | 2020-09-03 21:40:49.588 ESU20_FUT_CME[M] 30 Min #10 | Flagging to reload Intraday data on download completion. | 2020-09-03 21:40:49.588 Triggering next historical data download in queue. | 2020-09-03 21:40:49.588 Socket (3) | Socket gracefully closed by remote side. | 2020-09-03 21:40:49.647 Socket (3) | Closed. | 2020-09-03 21:40:49.647 ESU20_FUT_CME[M] 1 Min #5 | Reloading chart. | 2020-09-03 21:40:49.654 ESU20_FUT_CME[M] #9 | Reloading chart. | 2020-09-03 21:40:49.714 ESU20_FUT_CME[M] 30 Min #10 | Reloading chart. | 2020-09-03 21:40:50.047 ESU20_FUT_CME[M] 30 Min #10 | StartDateTimeForLoadingOrderFills: 2020-09-03 16:15:00 | 2020-09-03 21:40:50.309 |
| [2020-09-04 05:09:56] |
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Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-09-04 05:10:08
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| [2020-09-04 05:39:42] |
| User844388 - Posts: 9 |
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Did exactly 9 steps below but still no data upon "delete all dataand download" log sys same: No historical data client is currently set to download historical Daily data for SPX500. | 2020-09-04 01:32:49.911 Also there is no SPX500[M] , the [M] never shows up on chart title just SPX500 ------ Optional: If you want to apply the Intraday Session Times to the charts as defined in the Global Symbol Settings, then select Global Settings >> Symbol Settings. Enable the Apply Intraday Session Times to Intraday Chart option and press OK. Otherwise, make sure this option is disabled if you do not want the Session Times settings in the chart changed. Go to each chart and Trade DOM window for the particular symbols there is incorrect Symbol Settings for and select Chart >> Chart Settings on the menu. Select the Advanced Settings 3 tab. Make sure there is no checkmark by Do Not Change Symbol Settings for Chart on Symbol Change. It needs to be disabled. If it was enabled, disable it and press the Apply button. Select the Main Settings tab. Press the Apply Global Symbol Settings button. Press OK. In the case of the Historical Daily charts which also includes Weekly, Monthly, Quarterly, and Yearly chart bars, it is necessary to re-download the data if the chart bars are not displaying correctly relative to the last bar in the chart. To do this, select Edit >> Delete All Data and Download. Repeat the above steps for each Chart and Trade DOM with which you have a Symbol Settings issue. |
| [2020-09-04 09:40:49] |
| Sierra_Chart Engineering - Posts: 18383 |
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You may have inadvertently altered the symbol settings. Disable this option: Global Symbol Settings: Use Custom Symbol Settings Values (Global Settings >> Symbol Settings) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-04 13:30:48] |
| User844388 - Posts: 9 |
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I uncheck "Use customs symbol setting" still same problem after data reconnect. Then I deleted CustomSymbolSettings.sc_futures.dtc.trading.xml and restarted but still same issue, btw file was empty just header and then blank: <symbol-settings/> Doesn't the log suggest that i send the request properly and perhaps my profile wasn't set up or enable for it: No historical data client is currently set to download historical Daily data for US2000. | 2020-09-04 09:25:12.173 I tried all major CFDs in the CFD-FXCM symbol selector with "historical chart", SPX500, US30, etc and ALL shows exactly same failure as in log above. |
| [2020-09-04 19:04:43] |
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Are you opening this chart from the main instance of Sierra Chart or a sub instance? In the instance you are opening this chart in, go to Global Settings >> Symbol Settings. Do you see this symbol listed there? We are not noticing this ourselves with US2000 or any CFD when using the SC Order Routing service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-04 20:34:42] |
| User844388 - Posts: 9 |
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Main instance, i see all CFD at global settings > symbols settings. Also I did a round of test switch from "SC Future Order Routing/Data" to "SC Data all service" and then back. Did conversion, did everything correct. It is a new install default settings. And 100% all CFDs with Historical chart setting had same problem. My I suggest you get my password in case "Status: Open | Ticket ID: 1599056948221", I just reset to a temporary for you. It takes like 2-3 mins to set the default install, my acct was just setup this week. I did so much testing ( and it is a simple basic thing with CFDs charts) so please just log in and see the issue yourself with my specific login. This back and forth just takes lots of time, please just send to me the 4 basic config files, if it works with SC DATA all service or with SC Furture Order routing with my login. Thank you very much, please look at Ticket ID above. |
| [2020-09-05 09:48:29] |
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Really does not make sense. And yes at this point we need to do a remote assistance session to see what the problem is. We will follow up on Monday.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-05 14:44:35] |
| User844388 - Posts: 9 |
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In 30 seconds, you can just use my password ( I put in Ticket ID: 1599056948221 ) with a fresh install or any working install CFD charts and see exactly what I see in log file. Agreed, it doesn't make sense and therefore my specific login profile is 'somehow' the issue to rule out. It seem more time wasted to do 'remote assistance' on my default install, I am interested in you proving that my login works elsewhere with your setup and therefore "it is my problem". If you just send to me the default 3 or 4 settings file that you have CFD charts working with my specific login, then the problem is solved very quickly. Thank you!
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| [2020-09-06 11:18:42] |
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Ok we realize what the problem is now. You need to change to the Advanced service package. Contact your broker for this since the account is through them.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-09-06 11:18:53
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| [2020-09-06 16:13:03] |
| User844388 - Posts: 9 |
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But look at your own web Description of Service Packages and Pricing: Packages which said Service Package 3 does include: Sierra Chart Real-time and Historical Forex/CFD Data Service , just please see I did screenshot too and attached. You cannot read that and not see it is 100% clear. Also the deal advertised by AMP and by also you clearly states Service #3 is not diminished version because of AMP billing -- sorry but I see this answer that I must have Advanced Package 5 completely wrong by your own web and AMP! More place this is clearly stated: Supported Data and Trading Services: Supported Services |
 sierra3_LI.jpg / V - Attached On 2020-09-06 16:02:07 UTC - Size: 1.14 MB - 257 views Attachment Deleted. |
| [2020-09-06 20:23:03] |
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Direct Sierra Chart Account When you are using Sierra Chart that has been provided through an affiliate, you do not have a direct paid account with us, and you wish to access functionality that is not provided in your limited version, you must have an account with Sierra Chart directly and have a standard installation of Sierra Chart. To accomplish this, follow the instructions below: Direct Sierra Chart Account Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-06 21:34:05] |
| User844388 - Posts: 9 |
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Ok, I will take it up with AMP on the idea behind the the AMP-Sierra setup. Thank you for your time! Please make this clearer for future support (and you web documentation) so that we didn't get to this point with so much delays. It is simply WRONG to not have 3 categories clearly explained: "affiliate basic service 3". "sierra basic service 3" and "sierra advance service 5" --- please respect people's time and intelligence by being clear and transparent. With all due respect, that shouldn't be asking for too much in any business relationship. Again, thank you sincerely.
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